Львов · $600 · 1 год опыта · Upper Intermediate
*Company name hidden*, Lviv MARCH 2017 - SEPTEMBER 2019 — Junior project manager, Tech officer Game analytics (Research, data analysis, tech maintenance) Data harvesting, processing. Manual, automatic game testing, in-depth game analysis (browser based iGaming ) Game RE (recreated over 80 games into simulator) Tech maintenance Complex industry research Automation of business process Software development Team management Project planning(rough, story, sub-task) Scope management Requirements management Documentation Miatech, Lviv JULY 2015 - OCTOBER 2016 — Task Manager Making appointments with top level people Develop constant relationships and marketing communications with target audiences Conducting marketing research Setting goals and develop marketing strategies Handle other tasks in sales and marketing support fields Smart Support, Lviv DECEMBER 2014 - MARCH 2015 — Customer support Representative provide technical support and world-class customer service via chat; attract potential customers by answering product and service questions; offer company’s service and persuade potential customers to purchase it; handle and resolve customer complaints; identify and assess customers' needs to achieve satisfaction; provide accurate, valid and complete information by using the right methods/tools; follow communication procedures, guidelines and policies.
Project Management, Scrum, Jira, Confluence, project planning, People management, Trello
Киев, Львов, Amsterdam, Berlin, USA, London, Харьков · $500 · 5 лет опыта · Pre-Intermediate
Прошел курc по тестированию ПО.Хочу развиваться в этом направлении. В данный момент нахожусь на должности заместитель руководителя технической поддержки. Обязанности: Решение конфликтных вопросов среди сотрудников подразделения. Обучение и подготовка сотрудников подразделения. Решение организационных вопросов. Составление внутренней документации подразделения. Подбор сотрудников в подразделение. Налаживание коммуникации между отделами кампании. Мониторинг качества выполнения работы сотрудников подразделения. Навыки: Настройка сетевого оборудования, прокладка сети, работа с pfsense,ip телефонией, ip камерами(видео наблюдение),работа с базой 1С, Linux. Техническая поддержка пользователей.
QA Tester, Manual Testing, Functional testing, Jira, Regression Testing, Quality Assurance
Профессиональный рост. Сложные задачи. Адекватный менеджмент.
Львов · $750 · 3 года опыта · Upper Intermediate
At the beginning of my career I started as customer support: receive customer calls and emails and solve their problems with CRM or set up their user as they prefer. Then to my duties added: Accounts management, Statistics, VoIP technology The next step was: Manage the integration process with CRM and API providers like PSP, VoIP, affiliate companies During last year I am Head of Support: teach new personal, control and help them work, find new cheaper and better solutions for some CRM options. I hope, find work where I can grow with the company, where workers respect each other.
Support, customer support, Communication Skills, Team management, CRM, VoIP, Ability to learn quickly, Project Management, Account Management
From zero set up CRM for a big company. Support for 10 companies at the same time. Optimized reporting process. Helped grow up technical skills in new employees.
I want to learn new things and develop professionally. Preferably desire to face interesting tasks and challenges.
Ивано-Франковск, Львов · $800 · 4 года опыта · Advanced/Fluent
Head of Content Department at VisaHQ.com.Inc. • Organazing and coordinating the workflow of Content Department • Lead, motivate and develop the Content and Support team and maximize the effective use of their time and expertise • Research issues and identify potential solutions while providing prompt and accurate feedback • Manage, monitor and improve internal helpdesk operations • Develop and improve service desk procedures and standards • Manage real-time incidents with multiple teams • Stay current with system information, changes, and updates Customer Support Manager at Zoom Support. • Established strong commnication ties with clients. • Wrote several troubleshooting manuals • Provided nifty overall support • Manage large amounts of incoming calls • Identify and assess customers' needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Follow communication procedures, guidelines, and policies • Assist with placement of orders, refunds, or exchanges • Go the extra mile to engage customers • Resolve customer complaints via phone, email, mail or social media
Team management, Jira, English, Communication Skills, Microsoft Office, Analysis, Excel, Scrum, SEO, Communication, Project Management, multi-tasking, Data Analysis, Google Data Studio, Kanban, Trello, Content Management, Team Leadership, Teamwork, Copywriting, Adobe After Effects, Operations support, Customer communication, planning, SQL – beginner level, Support, Customer service, Ability to learn quickly, CRM, Phone Support, Team Management, Troubleshooting
Established a perfect teamwork with great success rate and small fuckup rate. Certifacate for "Team managment" trainings from LvBS. Corsera courses : Team Managment Innovation Managment Seo for beginners Copywriting practice.
Definately want to have a career growth. Preferably desire to face interesting tasks and challenges. I have a can-attitude so overwork isn't a big deal to me.
Удаленная работа, Украина · $750 · 1,5 года опыта · Upper Intermediate
My usual tasks include: - provide timely response to all incidents, outages and performance alerts - categorize issues for escalation to appropriate teams - work with admin teams to find root causes and resolutions. - email deliverability testing using SPF, DKIM, and DMARC - firewall setup with custom port blocking and IP/IP range access control using iptables - server monitoring using Nagios
Linux, Networking, TCP/IP, Nginx, DNS, Nagios, Windows, Jira, DHCP, Apache, Git, IMAP, Cisco, routing, SQL, OOP
Львов, Ивано-Франковск, Луцьк, Тернополь, Ужгород, Рівне, Черновцы · $1250 · 2,5 года опыта · Intermediate
Junior System Administrator Dates Employed Jun 2019 – Present Employment Duration Location Lublin, Lublin District, Poland • Administration and management of Microsoft systems • Automation of daily tasks using Powershell • Microsoft failover cluster management and monitoring • Server administration and management of Hyper-V farm • Administering Windows Server 2008/2012/2016 and Windows 7 / 8.1 / 10 • Troubleshoot problems detected in applications/systems • Technical support of systems and infrastructure • Service and repair of incidents on the production environment • Creating technical documentation Application Support Specialist Dates Employed Nov 2018 – Jun 2019 Employment Duration Location Lublin, Lublin District, Poland • Creating applications to automate routine tasks • Participation in knowledge transitions for new projects • Transfer of knowledge through the cascading method to other members of the team • Support and administration of the SQL database • Analyze business and project requirements, document their result • Service and repair of incidents on the production environment • Training and implementation of new employees in the project • Analyze business and project requirements, document their result Junior Application Support Specialist Dates Employed Nov 2017 – Oct 2018 Employment Duration Location Lublin, Lublin District, Poland • Performing the role of 2nd line support • Analyze business and project requirements, document their result • Proactive monitoring of Information Systems • Support and administration of the SQL database • API administration • Technical support of the application • Troubleshoot problems detected in applications/systems • Service and repair of incidents on the production environment • Training and implementation of new employees in the project • Creating technical documentation • Support internal IT department in daily duties
Windows, SQL, MS SQL Server, PowerShell, PowerShell scripting, Active Directory, Hyper V, System Administrator, Monitoring, Technical Support, C#, Team Coordination, Azure, Microsoft Azure, Windows Server
Work with Microsoft Azure cloud services, process automation, develop Microsoft Azure DevOps technology knowledge stack, ready for learning CI/CD tools which are using with Azure DevOps
Киев, Львов, EU, USA, Canada, Винница, Хмельницкий · $700 · 2,5 года опыта · Advanced/Fluent
Customer service, English, Good communication skills, Microsoft Office, Project Management, Jira, Ability to learn quickly, Windows, Team management, Google Docs, Customer Support Expertise, Managing team, Customer care, helpdesk, Account Management, Dispute resolution, Fluent English, Communication Skills, Claims and finances, Have experience of communication with native speakers, Troubleshooting, Agile, trello, Scrum
I took part in the creation of products from scratch. Most of those projects already earn money for their owners (TapApp, Zumic, QuantumListing). I have experience dealing with whimsy clients, resolving conflicts related to payments and contracts signing, and troubleshooting of a different kind. Act as a liaison between the team and a client.
It would be a pleasure for me to communicate with clients from abroad. I am ready to be challenged with complex cases that need some problem-solving. I would like to have the opportunity to attend different meet-ups and conferences. Not interested in lead generation.
Львов · $350 · Pre-Intermediate
My responsibilities are: creating project test documentation (covering requirements by tests and creating test cases), clarification requirements, finding defects in software being tested; reproducing defects; performing defects analysis; different types of manual testing. The experience of outsourcing the provider of television and the Internet as a technical support supervisor has helped me develop team player skills, be responsible, accurate in all decisions, take care of details that are highly motivated to achieve goals and learning fast.
SQL, HTML, CSS, Jira, Regression Testing, Manual Testing, Scrum, Postman, Quality Assurance, Web Testing, Agile, Functional testing, Selenium WebDriver, JMeter, QA, REST API, test reports, Integration testing
Львов · $500 · 2 года опыта · Pre-Intermediate
Project Maneger, Lviv, April 2017 - Present communication with customers from sale to full delivery of the project conducting web projects of varying complexity communication with clients at the stage of project development creation of a technical task for the development of sites setting tasks to a team (teams of 3-7 people) carried responsibility at all stages of the project has implemented work on projects in the ERP system creating and filling sites (CMS Wordpress, Opencart, Contao) Conducted motivational and educational activities to improve the team's qualifications and teamwork Organization of office work and team of 3-7 people Recruitment of personnel Projects in Jira Financial management of projects Training team members Conducted software testing
Project Management, Agile, Scrum, Jira, Waterfall, Manual Testing, CRM, Product management, Communication, Team management, WebServices, project planning, HTML, Confluence, Web Development
Координував роботу над проектом в системі ERP
Допомогти команді у здачі проектів, швидко вирішити поставлені цілі. Отримати нові знання з роботою над новими проектами, а також поділитися досвід отриманих на попередніх проектах.
Удаленная работа, Украина · $600 · 1,5 года опыта · Upper Intermediate
I used to program in C++ and Java (2 years). Now I am programming on Python more than a year and half. I have a lot of experience in software development, REST API. Ready to work with new technologies and take part in developing new projects. Description of the projects where I was involved: Website on which you check quality of your python code using mypy, flake8, PyDocStyle, Coverage. Created on Python using Flask, Bootstrap, JS, jQuery. Deployed on Heroku Statistic in Web Browser Web site where you can upload data and it would be analized using different mathematical statistics formulas. To create this service we used Django REST framework, Angular. Web Store optimisation To optimise web store I have done a lot of work with PostgreSQL, SqlAlchemy, Alembic, Flask, asyncIO. Created dozens of python scripts to import/export data and some other work with data, also have some experience with Docker, AWS, Google Services. Taking part in BIG DATA projects and data analytics.
Ready to work hard. Want to work with interesting people and looking for an exciting projects and opportunities to grow and improve.