Candidates 82
$750 / mo
≈ $9000 / year net
Customer or Technical Support
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published yesterday
Internet Provider Dianet, Zaporizhzhia
February 2018 – August 2020 (2 years 6 months)
Provided technical support for all company’s users via online chat, email and inbound and outbound phone calls. Troubleshooted wide range of routers, hubs, modems, software and internet connectivity. Communicated with on onsite workers. Worked with CRM and billing systems.
Tier-2 Technical Support
The Inspectorate for Training And Certification of Seafarers, Lviv
August 2020 – October 2023 (3 years)
Frequently dealt with users who required technical support with mobile app. Provided guidance for sailors regarding a diploma application or its obtaining and with certification in general. Worked with wide database of diplomas, certifacates and documents. Filed bug reports for developers team.
$1000 / mo
≈ $12000 / year net
Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 22 April
Business Applications Support Specialist: Backoffice & 3rd party systems support, email/rule automation (Outlook, Front), online business tools management (Exchange, NetSuite, Qlik), online security tools monitoring (365 Defender); US & Canadian markets
Customer Support Rep: service desk 24/7, tickets and chats (Salesforce), knowledge base entry (Confluence, Jira); European & US markets
Junior GameDev - internship: Unity-based educational game concept proposal, asset design, animation scripting.
CEFR - Advanced C1
Chinese - HSK III
$2500 / mo
≈ $30000 / year net
customer success
Ukraine · Lviv · 5 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Lviv · 5 years of experience · Advanced/Fluent ·Published 22 April
After that, I joined a YC company YouTeam, as a Customer Success manager, had a few strong account growing cases, actively worked on the customer success journey, and re-writing the onboarding experience. In 2 years I was promoted to the Head of Customer Success and focused on the team's performance and a clear metrics board. Constantly working on moving from the supportive to proactive success department direction.
September 2024, promoted to the Head of the Delivery (working both with Partners and Customers).
Among the main responsibilities:
- Cultivating strong, lasting client relationships to ensure their satisfaction and success
- Supporting customers through a seamless and positive onboarding experience
- Proactively conducting regular customer health checks to optimize their journey with us
- Identifying growth opportunities and executing upselling strategies to strengthen accounts
- Effectively communicating and translating customer feedback to drive improvements across departments
- Serving as a dedicated advocate for our customers in internal communications, reshaping process enhancements.
- Facilitating the team members' performance in strategic sessions to ensure effective decision-making and progress
- Creating a comprehensive department metrics board to monitor and analyze performance data, fostering continuous improvement
- Cultivating strong collaborative partnerships with other departments to prioritize customer interests and ensure seamless interactions
- Devising strategies and processes that prioritize customer satisfaction and advocacy throughout every stage of the customer lifecycle.
- Spotted the buying and usage patterns for particular customers and worked out the first customer segmentation project in the company, which proved to be right and made the company change the ICP and get a few huge accounts
- Created and implemented the account management playbook which improved customer engagement by 25% in 1 year
- Worked on launching the new service within the current proposal (created as a solution to current operational issues)
- Grew 50% of the newly onboarded accounts as CSM
Curious about developing the product with insights into customer usage.
I can bring the most value to the early-stage companies that need to set up processes, define priorities, and improve customer engagement.
$1700 / mo
≈ $20400 / year net
Customer Success
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 20 April
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 20 April
My tasks included a set of steps:
Handling all inbound communications, providing customers with necessary instructions, troubleshooting issues, and reporting those to different teams. Work on preparing Standards and Guidelines for client support best practices. Build a customer success plan and onboarding new team members.
Updating the website with necessary information for the best understanding of our product.
Additionally, took part in the testing and marketing: reproducing issues, creating blog posts, and polls, and responding to comments, and private messages on Facebook/Twitter/Google Play.
I find it easy to build successful relationships with customers from the moment they contact support until they become loyal customers (and after).
At the same time, I am eager to learn fast to fit any strategy and task.
Professional development and growth opportunities (the company fully/partially covers the сost of conferences, seminars, courses; English lessons, corporate library, and events
$2300 / mo
≈ $27600 / year net
Technical Support Specialist
Ukraine · Lviv · 6 years of experience · Advanced/Fluent ·Published 19 April · In passive search
Ukraine · Lviv · 6 years of experience · Advanced/Fluent ·Published 19 April · In passive search
B2B and B2C customer-facing roles. Strengthened relationships with existing and new customers, provided technical support, and consistently achieved exceptional client satisfaction, particularly during my role as a Customer Support Manager.
$900 / mo
≈ $10800 / year net
Customer Support Manager
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published 18 April
I am the right-hand man of our customer support supervisor. My main task was to find out how we could motivate our customer support managers to provide our clients with better service. Also, I helped with making different presentations, courses, and surveys. It is vitally important to me to keep studying new things and improving my skills. At this stage of my life, I would like to share with other customer support managers my experience and help them to provide the customers with the best service ever and make them walk away with a positive interaction with the company.
$1600 / mo
≈ $19200 / year net
DevOps, tech support
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 18 April
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published 18 April
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.
$2000 / mo
≈ $24000 / year net
Customer Support
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 18 April
Meest - IT, Lviv 2020 – 2021
Provided advice to users how to work in
programs. Communication took place by phone,
in chats, or by e-mail. Participated in resolving
technical issues due to the failure of the
program.
- Customer support, 2-nd line
Meest - IT, Lviv 2021 - 2022
Independently solved different technical
problems. Gave to users access rights.
Monitored and corrected problems which could
lead to the failure of the program. Tested access
rights. Participated in meetings. Also, when the chief
was absent, I performed his duties.
- Customer support agent (Mid)
Sembly AI, New York (remote) 2022 - current
• Perform customer support tasks
• Take care of customer inquiries received via
email and chat
• Provide professional support, help customers
to use the product
• Solve customers’ issues
• Gather feedback related to the product and
share it with PMs
• Participate in product quality tests to
understand customer needs and experience
• Create articles, videos and other help materials
• Create reports, take part in team-meetings
• Monitor the stability of program resources
$1400 / mo
≈ $16800 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 18 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 18 April
Main responsibilities:
First point of contact in case of an incident or issue.
• Gathering information about the incident, describing a ticket, and doing
incident triage.
• Incident Management and issue escalation.
• Responding to incidents promptly, following established procedures and actively communicating with stakeholders.
• Working towards minimizing downtime and impact on end-users.
• Timely escalating incident to the next level of support (L3) when it needs in-depth technical knowledge for resolution. Gathering and providing necessary
incident details before escalation.
• Proactive application and infrastructure monitoring.
• Logs analyzing.
• Setting up alerts for further tracking and monitoring.
• Maintaining comprehensive documentation for configurations, troubleshooting steps, and support procedures.
• Setting up support procedures.
• Creating internal tutorials.
• UAT and smoke testing.
• Solving support tickets according to the SLA
• Writing simple SQL queries during the investigation process.
• Working with PHP-based application in Azure Cloud Environment.
• Working with Linux CLI, SFTP, SHH.
• Contributing to knowledge base articles for common issues and resolutions.
•Working closely with development and support team
• QA/Customer support in the Web design company
• Managing support tickets
• Upselling web design and development services, SEO services, web speed performance
• Updating external client knowledge base and internal documentation
• Installation, modification, and repairing WordPress themes
• Tracking computer system issues through resolution, within agreed time
limits
• Testing the custom projects based on our themes on different platforms
• Maintaining the daily performance of Shopify Apps
• Maintaining the daily performance of WordPress Themes and plugins
• Submitting, test tasks for fixes
• Product documentation writing
• Beta/Alpha/Regression testing of Web applications
• Cooperation with developers and other units
• Customer support representative in the outsourcing/offshoring industry
• Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
• Informing the clients about any issues which impact the site/products performance
• Managing support tickets
• Working with Zendesk
• Working with Jira