today

Support Engineer 

Remote work, Ukraine · $900 · 4 years of experience · Upper Intermediate

Testing and analyzing technical documentation related to the project to find any defects at early stages of development Creating test cases regarding to testing goals Work closely with the US customers Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Ability to diagnose and troubleshoot basic technical issues Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal

Jira, Kanban, Scrum, TestRail, XML, MacOS, Mantis, CSS, HTML, Manual Testing (QA), Spring, Agile, Groovy, IntelliJ IDEA, Linux


yesterday

Account / Operations Manager

Kyiv · $750 · 3 years of experience · Upper Intermediate

• Effective communication with clients, foreigners and international colleagues • Good knowledge of business English • Market research and building of a CRM list from scratch. • Good at process optimization • Data analysis skills (Excel PivotTable (Currently learning Power BI and SQL)) • Collaboration and tracking systems • Financial systems (Unit Economics, Income Statement)

English, Communication Skills, Microsoft Office, Excel, Analysis

• Answered the most incoming calls in the department. (For about 1000 per month) • Helped colleagues to solve Excel issues. • Optimized processing time and sending awards all over Ukraine. • Conducted analytics and prepared several presentations. • Organized several team-buildings. • Created a database of dating and social network applications with their analytics and founders. • Created a database in Excel with all the event halls of Ukraine, which helped the team to reduce the time in search of a suitable location. • Implemented a checklist rule before the event to monitor availability on stock. • Provided support for 60 football teams throughout the season and scheduled for them comfortable playing time. • Twice champion of Ukraine and prize-winner of numerous international tournaments as an ice hockey player.


yesterday

Customer Support

Kyiv · $800 · 3 years of experience · Advanced/Fluent

Working with tickets in CRM system, Help Scout, Intercom. Training new-hires. Acquainting new hires with subtleties of workflow, policies and procedures of solving tickets. Performing monthly QA. Managing knowledge base for project. Assisting customers over the phone, via e-mail or live chat. Working on several projects simultaneously. Working with plane tickets through Amadeus Providing customers with relevant information in a professional and timely manner in order to achieve performance objectives. Providing customer with appropriate solutions and alternatives in order to resolve their case. Assisting customers over the phone, via e-mail or live chat. Training new-hires. Understanding the customer’s needs to help them exploit our software Customizing workflows based on the profile of the customer Customer Onboarding Creating cold emails data bases Cold outreach Promo campaigns for product updates Working with Campaign Monitor, Snov.io

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Communication Skills, CRM, Microsoft Office, helpdesk, Troubleshooting, Customer care specialist, Jira, Confluence

I'd like to work in technical support,I don't mind 24/7, however business hours are preferred.


yesterday

Support Team Lead

Kyiv · $3200 · 6 years of experience · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 50 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


18 January

Customer Support Manager

Kyiv · $1000 · 3 years of experience · Upper Intermediate

Smile Open Source Solutions ( 6 months) - Attracting corporate clients(cold calls,meetings,presentations) - Development and sales of integrated IT-solutions - Full cycle sales management (customer search,identification of needs,the presentation of services Brighta.biz ( 3 years) - Provide customer support via chat and phone - Provide support for existing clients - Ensure that each customer receives outstanding service by providing a friendly environment - Promote self-service plans to reduce the number of incidents - Create a content for the social networks - Being responsible for the new employee onboarding

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Jira, CRM, Microsoft Office, helpdesk, Communication Skills, Windows, Service Desk, Sales, Leadership, Fluent English

I am proud if being a team-player and reduce the number of mistakes in the whole team. Reducting of number of refunds in the company is essential as well : )

I would like to be a member of company that allows me to develop my professional skills. Corporative culture at work should be on the high level, where everyone respects each other and tries to help in the different situation. It can be a product company or outsourcing, it actually does not matter.


18 January

Customer Support Manager

Kyiv · $1000 · 9 years of experience · Advanced/Fluent

1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.

customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface

I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.


18 January

Lead Legal Counsel / General manager

Kyiv · $3000 · More than 10 years of experience · Advanced/Fluent

Professional experience within the IT industry for 10 years. Full support of the changing business needs of the international businesses over the past five years. Being an essential element of the team that worked to transform and rebuild the corporate and business support structure. Direct leadership in areas such as corporate law, licensing, IP ownership, and commercial contracts, as well as labor and immigration law and Ukraine based compliance matters are the main areas where I have excelled throughout my employment. Over the past 2 years has accepted more responsibilities and took a role as a leader within the organization and especially the Ukrainian office of HHS Technology Group taking full ownership over the Ukrainian entity operations. Ability to manage a variety of tasks, people and projects simultaneously is among my strongest professional characteristics. Looking to join the international organization with the footprint in Ukraine to manage the variaty of issues while leading the organization to its goals.

Account Management, Team management, Management, Communication, English, Business development, Microsoft Office, Financial Reporting, Corporate Law, IP Law, Intellectual Property, copyright, emloyment law, labour law, Compliance, Business Operations, Business Processes, Business planning and strategy development, tax law, Trademarks, Patents, litigation, outsourcing, venture capital, licensing, legal, legal writing, legal advice, mergers and aquisitions, privacy law, business security, contract drafting, contract negotiation, Master agreements, agreements, corporate business support


18 January

Junior Project Manager

Kyiv · $700 · 1 year of experience · Upper Intermediate

09.2018 – 10.2019 – Sceel.io GmbH Position: Junior Project manager Responsibilities: • managing and maintaining the development team • coordinating project schedules • holding daily meetings, initiating retrospectives • requirements clarification, tasks and issues prioritization • assigning tasks/issues, task tracking and monitoring the execution • foreign customers communications • providing reports on the project • defining and tracking project’s risks • maintaining project documentation

Project Management, Service Desk, English, Support, Ability to learn quickly, Good communication skills, Jira, Communication Skills, Confluence, Account Management, Agile, Scrum, Дистанционная работа, Planning & Management, Relationship Management, Leadership, Success, Strategy Management, client communication, Customer care, customer support, Customer service

допоміг команді реалізувати вчасно проект

Новий досвід, нові технології, особистий розвиток, дружній колектив. Створення нового продукту


18 January

Head of sales, Sales Team Lead, Product Manager, Product Owner

Kyiv · $1500 · More than 10 years of experience · Upper Intermediate

Brights (Software Development Agency, Kiev) July 2019 – October 2019 CMO and Head of sales TemplateMonster (IT Company, Nikolaev) May 2010 – May 2019 Head of sales in Web Studio Private Enterprise (B2B Furniture and Logistics, Kiev) February 2007 – October 2009 Project Manager Hlynozempromstroy (Construction Company, Nikolaev) August 2005 – October 2006 Delivery Manager (responsible for purchases)

head of sales, sales team lead, team lead, Team management, Business Development, Product management, Project Management, product owner


18 January

Senior Support Manager / Customer Support Team Lead

Kyiv · $1500 · 4 years of experience · Advanced/Fluent

Affiliate Support Manager (CPA-network, b2b support) - Delivered an excellent customer experience, helping users with the onboarding process. - Conducts problem solving and troubleshooting (technologies stack: html/css, rest api) - Provides technical help to colleagues if required, participating in the internal knowledge base’s amplification and its maintaining - Achieves personal and team KPIs, consistently exceeding key performance indicators. Community Manager (Gamedev, software support - temporary work) - Creating community posts and announces through various social media channels and the Steam store. - Helping players to troubleshoot and fix various issues related to the game client acting on the edge of communications with the community. Forming bug-reports and delivering them to the dev team Customer Service Manager Supervisor and Customer Support Chief (Housing rentals service, b2c support) - Took inbound tech support tickets, dealt with questions efficiently and effectively, turned objections into sales opportunities. - Assisted in training of customer service staff - Implemented customer support tools, KPIs, SLAs policies company-wide - Worked to ensure all individual and team targets were met - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. Customer Support Engineer (Tier I - Tier II, SaaS, activity monitoring software, b2b support) - Assisted with customer service calls on accounts, answer customer inquiries, solve problems, and delivered new product information to customers and clients - Communicated to the development team regarding support cases - Handled a high volume workload within a start-up environment. Resolved an average of 200-300 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

Customer service, English, Customer Support Expertise, Service Desk, Account Management, zendesk, Support, Customer care, conflict resolution skills, Ability to use positive language, great communication skills, Project Management, helpdesk, Confluence, HTML, Ability to learn quickly, Jira, CSS, Remote, Team management, Mentorship, Communication Skills, HTML and CSS, Troubleshooting and Supporting Windows, Communicative skills, teamwork, ITSM, HTML5, customer success manager, Technical Support, Customer Support, Interpersonal communication, Agile, Good communication skills, software support, MySQL, JavaScript

Summary: Support channels: email, chat Audience segments: b2b / b2c Support areas: software, IT support, web-projects and services Projects: affiliate marketing, travel industry, game dev, housing rentals, activity monitoring software

Job expectations: - Flexible working hours - Ability to work remotely occasionally - Competitive salary and transparent salary review processes Stop list: IT support Gambling


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