yesterday

Senior Key Account Manager

Kyiv · $1400 · 5 years of experience · Advanced/Fluent

Работа с ключевыми клиентами и удаленной командой продаж, контроль выполнения ими планов продаж, разработка новых продуктов для стимулирования продаж, постановка задач дизайнеру и разработчикам согласно требованиям клиентов для улучшения работы сайта, поиск партнеров для увеличения траффика.

переговоры, Планирование, English, Content marketing, Team management, Market search, Google Analytics, Digital marketing, Marketing Strategy, B2B marketing, Account Management, SMM

Развитие партнерской сети по всем крупным городам Казахстана, достижение удаленными менеджерами по продажам выполнения KPI по планам продаж, внедрение системы отчетов в CRM-систему (продажи, сделки, оплаты), разработка и внедрение новых продуктов

Развитие продукта, развитие партнерской сети, поиск партнеров, работа с партнерами, работа с менеджерами по продажам.


yesterday

Finance Controller, Analyst

Kyiv · $3500 · 10 years of experience · Advanced/Fluent

10 years of working in international development organizations, as United Nations, European Union funded projects. Experience in project accounting, budgeting, financial analysis, control of expenditures. Coordination of work of consultants. Reporting and procurement. Experience in financial consulting, banking, investments Excellent English - experience of working with high level counterparties of different nationalities in an international diverse environment. Master degree in Financial Economics from an international university.

English, Good communication skills, Customer service, Excel, Claims and finances, Analytical Skills, Budgeting, Consulting

Excellent communication skills, ability to find solutions in complex problems. Very attentive approach to project implementation. Coordination of efforts for the better result.

Interesting valuable project. Challenging environment. Opportunities to apply my knowledge and skills and to pursue new ones. Rewarding job.


yesterday

Head of Customer Support

Kyiv · $1300 · 7 years of experience · Advanced/Fluent

Hi, Ready to go to the Moon with Pro Dream Team! Have strong organizational skills and excellent verbal and written communication skills adaptable to a variety of audiences. Have strong experience resolving customer queries in Jira, Service Desk, Confluence, Freshdesk and different types of CRMs + work experience in supporting Trading platforms. Worked in an Agile environment and familiar with Scrum and Kanban methodologies. Leading the daily activities of the Team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities, and overall goals. I am dedicated to my work, hard-working, friendly, reliable and happy person :) Have an awesome day!

English, Support, customer support, Customer service, Jira, Customer care, CRM, Project Management, Account Management, Service Desk, Agile, Strategy Management, Continual Improvement, Confluence, Good communication skills, Freshdesk, head of customer support, Онлайн поддержка, ITILv3, helpdesk, Atlassian Jira, Business development, Success, compliance, Customer Support, CRM systems support, Automating processes, Claims and finances, Trading, Team management, Process Management, SLA, IT Service Management, Troubleshooting

List of achievements will be provided to the best company :)

'Imagination at Work'


yesterday

Administrative HR Manager/Account manager/Compliance officer

Kyiv · $1300 · More than 10 years of experience · Advanced/Fluent

OSCE SMMU, Kiev: July 2019- till now POSITION: Recruitment Assistant Duties : -Supporting recruitment process in accordance with the internal regulations and rules. - Conducting interviews with applicants. - Preparering respective reports. - Updating data in the system. Lime Consulting, Kiev: November 2018- till now POSITION :PSP (Payment service provider) manager Duties: -Search of new PSPs and handling the relative communication via email and Skype concerning Geo and payment methods required ( card processing, alternative payment methods) -Negotiating terms and conditions of future mutual cooperation ( MDR, AR, APMs list) -Submitting the batch of documents required from a Merchant to start the partnership with PSP -Handling payment errors of the clients and investigating the reason with the respective PSP`s support department -Tracking the status of transactions in the PSP back office and internal CRM system - Being in touch with PSPs concerning refunds and fraud notifications IT-EXPERTS LLC, Kiev September 2016-October 2018 POSITION :Compliance /Administrative manager - Organizing the work of employees and their schedule Working in the international environment Cooperation with Chief accountant (submitting of relevant applications and documents from employees such as applications for annual paid leave, applications for leave without payment, sick leaves and transferring them to an accountant, updating the respective payroll report) Partnership with company`s HR manager by working with the time-sheet report, personal information of the employees, working with recruiting websites by posting vacancies. Being in contact with the Company`s lawyer as to the process of official employment of new foreign employees Submitting and distribution of documents to respective departments Communication with clearing companies and bank representatives via e-mail Translation of agreements and documents from Russian into English and vice versa Composing of disputing documents (retrieval requests, chargeback documents, pre-arbitration documents). Submitting client`s compliance and verification documents Being in charge of preparation of expenses reports , keeping all Statute Documents and Agreements in order, as well as company`s stamps Handling day-to-day office routine, communication with contractors Working with the database in CRM Interacting with courier services and suppliers

CRM, English Fluent, Spanish intermediate, Team management

I am looking for an opportunity to learn something new and to develop. Ready to relocation and business trips.


28 May

Customer Success Manager 

Kyiv · $950 · 5 years of experience · Advanced/Fluent

Customer Success Management, Customer Support, understanding REST API queries, used Postman to send API requests. Assisted during the demo of the product. I have extensive experience with Jira and other bug-tracking software. Advanced user of Windows and Outlook application.

English, customer support, Customer service, Support, Jira, Windows, helpdesk, Confluence, zendesk, Sales, Communication Skills, Ability to learn quickly, Rapid adaptability, Ability to use positive language, Troubleshooting and Supporting Windows, Hardware, Technical Support, Atlassian Jira, Good communication skills, Account Management, CRM, CSS, Support Management, Microsoft Office, Customer care, Service Desk, putty, HTML, Test Case, Ticket system, SQL, JavaScript, Agile, English Fluent, Troubleshooting, Customer Support Expertise, Stress-resistant

Proven record of supporting corporate clients up to 50 users within an organization during pre-sale, POC process. Presented demos and information about the company in the most effective way. Helped to renew the contract with the company with 120 active users.

I would be happy to work in a company who keeps its development and provides its customers with the best quality of product and services. Furthermore, I would like to mention that I expect the company to understand the value of each employee who is maximizing the value that a company can bring to customers.


27 May

Head of customer support

Kyiv · $3000 · 10 years of experience · Advanced/Fluent

IT and Operations professional 14+ years - Executive search - Customer success - Business development

Customer Care, Customer Relations, Customer Retention, Customer Service, It sales

1. mAssistance & Premium support That brought us about 20% increase in revenue 2. Retention Refunds decrease as a result of creating Customer Care department that worked with problematic orders (these were also about 20-30% of the total orders) offering clients credit. So by creating a system of such a dedicated support we managed to hold the % of refunds in between 1-2% out of the total amount of orders; not processing the refunds saving money for the company, showing good processing track for the payment pocessing system (merchant) and making our customer stay. p.s. 3. Calls Non-paid orders/forms are very frequent for B2C. I've analysed that we have more than 30% of non-paids by various reasons (you always need to talk to your clients even if you sell a top-notch tech solution). Customer pays for the service and your attention to them. Tested by 10 yrs non-stop experience. I've re-organized the existing sales team having two (later on more) people work on non-paids by calling the clients and helping them fill in the form. We've got that 30% back! 4. Customer's journey. I was one of the first Zendesk's clients integrating their CRM into the business. That helped us a lot to analyse and classify requests by TYPE and urgently assist our clients and also making the product better by tracking the stat-s and asking for their feedback. We've passed the stat-s to our dev team so that the product got improved immediately. 5. Escalation While developing a software you face endless product improvement and its compatibility on clients' side. It is important to have the processes being escalated correctly and punctually to all teams (dev, billing, marketing, sales, etc).

These are few examples I believe might lead me closer to the point on what areas drive me the most. And these are (but not limited to) building processes, constantly looking for new possibilities, offering alternatives, learning NEW and making experiments=testing hypothesis. And never forgetting that customer is the reason we have a job.


26 May

Business Development Manager, Account Manager, Sales, Operations, Project Manager 🔥

Kyiv · $1000 · More than 10 years of experience · Advanced/Fluent

- Business development B2B; - driving new business opportunities; - closing deals; - partner network; - project management. Achieving sales and project goals in time. Building long-term relationships with customers and resellers. Languages spoken: Fluent English (C1), Russian/Ukrainian(native), German A2.

Business development, Sales, Account Management, International sales, Networking, International Deals, Capacity of understanding new concepts, Negotiations, Communication Skills, English, Presentation skills, Business Development, sales, marketing, Lead generation and sales qualification, It sales, CRM, B2B, Europe and USA markets, Key Account management, Analytical Skills, Lead generation

increased software product sales by 50% every year in responsible area. Purchased Hardware and Software for new offices: active network equipment, CCTV IP Cameras, coordinated launching office work places

Preferred Industries: Logistics, IT, Telco, Automotive, Production, Aviation. Highly motivated, well organized team player, I help companies to successfully coordinate cross functional departments projects. I enjoy speaking with customers to understand their needs. Languages spoken: Fluent English (C1), Russian/Ukrainian(native), German A2


25 May

Head of Business Development/Sales

Kyiv, Odessa · $3000 · 10 years of experience · Advanced/Fluent

Set up new offices in 3 differentiations countries fully packed with sales, support, account management teams Contracts with the biggest world agencies like Dentsu, OMD, Havas etc. 5-6 figure contracts with FMCG, automotive and finance brands Member of product incrementation team Speaking worldwide

Account Management, Customer service, customer support, Английский(свободно), Business Owner, Product management, Sales Engineering, Sales Strategy, Планирование, Agile, Development process, adtech , Programmatic Advertising, Direct Sales, Team Leadership

- Certified Agilist by Scaled Agile Inc. - Techmind Certificate by IamPM - Adwords Basics Certificate - Lived and worked abroad (4 countries)


22 May

Customer Support Representative 🔥

Kyiv · $500 · 5 years of experience · Advanced/Fluent

Задачі, які я виконував напротязі останніх 5 років. 1. Customer service for both current and prospective clients 2. Complaint handling and resolution 3. Participating in B2B and B2C negotiations for advertising positions on behalf of the company 4. Representing the company on dedicated industry web resources 5. Copywriting and translations (English to Russian and vice versa) 6. Use of proprietary software solutions for effective management of clients of the company

Customer Support Expertise, Good communication skills, Ability to learn quickly, Customer care, Customer service, English, Support, customer support, Microsoft Office, Troubleshooting, Account Management, Customer Retention, Communication Skills


21 May

Client Manager/Account Manager/Client Communication

Kyiv · $2000 · 7 years of experience · Advanced/Fluent

I have 7 years of experience in customer care field. I used to lead the team of 3 people, coordinate their work, communicate with different departments, troubleshoot and solve various issues.

Adobe Illustrator, Sketch, Figma, English, Principle, Jira, User Interface design, Zendesk, Intercom, SalesForce, client communication

I am a problem solver. After I quit my previous job, the clients I used to work are still cc'ing my email address in their emails, even though I no longer work for that company. I made paid weekend shifts for my team, and the people I hired were successfully promoted within the company after working under my supervision.

I see myself working in a small-medium company, communicating with different teams, brainstorming, facing challenges and solving problems. I am a very hard-working person and I love being proud of my work.


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