yesterday

Business Analyst

Kyiv · $2000 · 1.5 years of experience · Upper Intermediate

Kovalskaya (10.2019 – 01.2020) - Business Analyst Sales’Up (05.2019 – 10.2019) - IT Project manager & Business analyst Terrasoft (Bpm’online) (05.2015 – 05.2019) - Product Support Analyst Team Lead (2nd line support Team Lead & Business Analyst at service desk implementation)

Business Analysis, BPMN, SQL, English, CRM, Team management, Support, Manual Testing, Team Leadership

- I've Implemented the Service Desk system at my department as a Business analyst - I'm proud of a team that I hired and trained as a Product Support Analyst Team Lead - I've accomplished the FMCG project which based on CRM system as a Business analyst and as a Project manager


yesterday

Support Engineer

Kyiv · $1000 · 4 years of experience · Intermediate

HTML, CSS, Windows, Office, Sales, Administration, Jira, Customer Support, Troubleshooting of Hardware and Software, Service Desk, DHCP, DNS, AD

HTML, Jira, English, Windows, DHCP, DNS, Linux, Networking, Quality Assurance, TCP/IP, Bootstrap, CSS, Delphi, SQL, Cisco, Git, JavaScript, PostgreSQL, Ubuntu

Interesting tasks, the prospect of career growth, teamwork, the development of personal and team skills, communication


yesterday

Junior Project Manager

Kyiv · $800 · Less than a year of experience · Upper Intermediate

2.5 years as Customer Support Manager / PM Assistant, Good understanding of IT company structure, SDLC, Waterfall-based and Agile methodologies, Risks, Requirements, UI/UX principles, Basic skills in QA, Estimations, UAT, Quality Control.

Project Management, Agile, Scrum, Jira, English, Kanban, Waterfall, SDLC, Risk management, trello, Communication, Microsoft Office, Requirements analysis, Business Analysis, Slack, Zendesk, Google Docs, Good communication skills, Ability to learn quickly, Customer service, Windows, Customer care, Support, helpdesk, Quality Assurance , customer support, Confluence, Product support

Seeking for opportunities as full-time Junior Project Manager in Kyiv.


yesterday

Customer Support Engineer

Remote work, Ukraine · $1000 · 3 years of experience · Advanced/Fluent

01/09/2016–Present Technical Support Engineer Software MacKiev, Kyiv (Ukraine) - L1-L2 support of a desktop application (Windows and Mac) for professional and amateur genealogists - Supporting customers via chats, phone calls, emails and social media; - Helping developers to improve user experience by tracking & reporting problem issues; - Handle and resolve customers' complaints and requests; - Troubleshooting any technical problems customers might have.


yesterday

Administrative HR Manager/Account manager/Compliance officer

Kyiv · $1300 · More than 10 years of experience · Advanced/Fluent

OSCE SMMU, Kiev: July 2019- till now POSITION: Recruitment Assistant Duties : -Supporting recruitment process in accordance with the internal regulations and rules. - Conducting interviews with applicants. - Preparering respective reports. - Updating data in the system. Lime Consulting, Kiev: November 2018- till now POSITION :PSP (Payment service provider) manager Duties: -Search of new PSPs and handling the relative communication via email and Skype concerning Geo and payment methods required ( card processing, alternative payment methods) -Negotiating terms and conditions of future mutual cooperation ( MDR, AR, APMs list) -Submitting the batch of documents required from a Merchant to start the partnership with PSP -Handling payment errors of the clients and investigating the reason with the respective PSP`s support department -Tracking the status of transactions in the PSP back office and internal CRM system - Being in touch with PSPs concerning refunds and fraud notifications IT-EXPERTS LLC, Kiev September 2016-October 2018 POSITION :Compliance /Administrative manager - Organizing the work of employees and their schedule Working in the international environment Cooperation with Chief accountant (submitting of relevant applications and documents from employees such as applications for annual paid leave, applications for leave without payment, sick leaves and transferring them to an accountant, updating the respective payroll report) Partnership with company`s HR manager by working with the time-sheet report, personal information of the employees, working with recruiting websites by posting vacancies. Being in contact with the Company`s lawyer as to the process of official employment of new foreign employees Submitting and distribution of documents to respective departments Communication with clearing companies and bank representatives via e-mail Translation of agreements and documents from Russian into English and vice versa Composing of disputing documents (retrieval requests, chargeback documents, pre-arbitration documents). Submitting client`s compliance and verification documents Being in charge of preparation of expenses reports , keeping all Statute Documents and Agreements in order, as well as company`s stamps Handling day-to-day office routine, communication with contractors Working with the database in CRM Interacting with courier services and suppliers

CRM, English Fluent, Spanish intermediate, Team management

I am looking for an opportunity to learn something new and to develop. Ready to relocation and business trips.


26 January

customer support, team lead

Kyiv · $600 · 10 years of experience · Upper Intermediate

Customer support agent Online Casino (IT - разработка ПО) ноябрь 2019 — по настоящее время - Решение общих сложностей, вопросов или задач клиентов по телефону, электронной почте или через систему тикетов; - Рассмотрение жалоб, предоставление соответствующих решений и альтернатив в установленные сроки, последующие меры для обеспечения решения; - Помощь новым клиентам с первоначальной настройкой их аккаунтов; - Верификация аккаунтов, подготовка запросов на вывод средств к дальнейшему процессингу; - Мониторинг, выявление и закрытие аккаунтов-дубликатов, в соответствии с внутренним регламентом компании; Customer support agent Online Casino (IT - разработка ПО) апрель 2019 — ноябрь 2019 - Работа на английском языке с клиентами из Европы, Канады, Австралии, Новой Зеландии; - Решение общих сложностей, вопросов или задач клиентов по телефону, электронной почте или через систему тикетов; - Рассмотрение жалоб, предоставление соответствующих решений и альтернатив в установленные сроки, последующие меры для обеспечения решения; - Предоставление точной, достоверной и полной информации с использованием правильных методов/инструментов; - Соблюдение процедур общения, руководящих принципов и правил; - Общение и координация с различными отделами компании; - Помощь новым клиентам с первоначальной настройкой их аккаунтов. Специалист клиентской поддержки ТОВ "Платежи онлайн" (Финансовые услуги) декабрь 2017 — апрель 2019 - Мониторинг мошеннических транзакций, их выявление и передача в дальнейшую работу - Работа с заявками от партнеров компании - Работа с обращениями клиентов компании по корпоративным каналам связи - Помощь в постановке рабочего процесса для колл-центра - Работа со входящими обращениями клиентов, решение сложных и конфликтных ситуаций - Ведение отчетности

Customer service, customer support, Communication Skills, Customer Support, Good communication skills, English, Support


26 January

Розробник PHP

Remote work, Ukraine · $500 · Less than a year of experience · Upper Intermediate

English Teacher and Contentmanager (November 2016 – bis Februar 2016 ) 1. Individual lessons. 2. Content for Instagram. 3. Test composition; Kassiererin (April 2018 - September 2018) Burger King in Deutschland - Ulm Ferienbeschäftigung Amazon Februar2017 - Juli 2017 Support Manager Custom Support

Content marketing, SMM, English, Marketing, E-mail marketing, PR, copywriting

English Teacher and Content manager Amazon Support Manager

Freelance projects, teleworking (work away from the office), part-time job. Translations, support, art, languages, SMM, Instagram, articles.


26 January

COO

Kyiv · $4000 · More than 10 years of experience · Upper Intermediate

Управление операционной деятельностью компании (финансы, legal, admin support, HR) Выстраивание и управление внутренними процессами Управление cash flow Кризис менеджмент

Построение HR подразделения и процессов с нуля, реализация ряда интересных проектов по управлению талантами, стажировке, реорганизации структуры компании. Кризис менеджмент, выстроены операционные процессы в ИТ компании, сформирована практически с нуля команда бекофиса.

Интересные бизнес задачи, ориентация бизнеса на развитие и расширение


26 January

Business Development Manager, Sales force, Project Manager

Kyiv, Odesa, Lviv, Berlin, USA, EU, Canada · $1000 · More than 10 years of experience · Advanced/Fluent

What I am great at: - Excellent (fluent\proficient C2, certificate) level of English written and spoken – almost no accent, can handle any negotiations in English with native speakers with no problem - Lived in the USA - Experience in direct negotiations with US, Canada and UK investors including C-level and IT industry executives Trammel Crow Regional Director, CBRE Global Director, Dronelink CEO, Hangar Technology CEO, Transect CEO’s and co-founders, etc. – direct recommendations upon request) - Pitching, direct vision (idea) sales and fundraising in UK and US – personally raised over a 1,000,000USD for the various projects in several countries including Ukraine, US and Balkans; pitched on-air on the US radio station - Public speaking and presenting – proficient – talked to the groups from 5 to 5,000 (literally) - Personally led 20+ various NGO projects as a project\program manager - Personally developed a network of 1000+ investors and donors to the various projects in Ukraine and abroad - Personally managed mixed Ukraine-US-UK-Balkans International teams of up to 65 people - Developed three successful social businesses (idea, plan, pitching, development, recruiting, marketing, fully functioning social project)

Key Account management, Communication Skills, English, Negotiations, Presentation skills, International Deals, Relationship management, Business development, International sales, Analytical Skills, Google Analytics, Project Management, Good communication skills, Customer service, Jira, CRM, Agile, Account Management, Customer support specialist, Sales, Support, Ability to learn quickly, Microsoft Office, customer support, HTML, Scrum, Networking, Team management, Windows, Customer development

Additionally to mentioned above - there is no problem for me to: - Develop a business plan and execute it - To be a C-level key account manager - Professionally handle a multi-functioning, mix-aged and difficult characters team, conduct a great personnel care and development – could be a scrum-master and am in a process of a deep study in this role; - Am perfect at crisis management and conflict resolutions! + vast experience in people counselling - Learn and become a professional in any new specific area - Fully tech savvy person – there is nothing too difficult for me that I cannot get a clue in within 24 hours (Google Ads, Web design, Facebook marketing, Agile, Scrum or Waterfall, Prince2 or PMI, coding in HTML or MySQL or Drupal) - Artistic to the bottom: sing, paint, Photoshop design, video-editing, sound-engineering, comedy – you name it! - Great teacher – both by education and in practice and a quick learner of the new things - Two degrees and a PMBOK project management education Personal qualities: - Efficiency in everything is in my nature - Presentable – I did well handle a personal one-on-one meeting with a former Texas (US) Governor Mr.Rick Perry - Way to high level of an emotional intellect - Friendly, easy-going, adequate - it is easy with me, am magnetizing people by nature and charisma - I like swimming, volleyball and hanging-out with new interesting crews and people

What it is here for both of us: You get a single, unique, soft skills super power, loyal and willing to fight for your company like it is mine. I get a brand new widest field to apply my skills, talents, experience and open a new realm for me. You save some of your budgets on me, I get your loyalty. And we both win at once and in perspective. Do you see any risks in it – I do to! So, let’s talk in person and see where it can bring us – there is no risk and loose in conversation! Desired salary: $1,000 would be a good start, but let’s talk about that first. Relocation: Easy Business travels: I need it Travel passport: Yes. Biometric with US multi-entry B1/B2 visa, valid until 2026 Driving license: “B”-type since 2006


25 January

System administrator

Kyiv · $1200 · 5 years of experience · Beginner/Elementary

Підтримка та єксплотація остаткування комп'ютерної системи мережі магазинів.

Technical Support, Windows, Support, customer support, Microsoft Office, Local IT, Networking, helpdesk, Service Desk, Communication Skills, Linux, UI/UX, Project Management

Відкриття нових об'єктів, налагодження процесу єксплотація остаткування, налагодження процесів закупівлі остаткування

Командна робота, ведення новітніх рішень для бізнесу, автоматизація робочих процесів.


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