Customer Support Manager | Community Manager

Киев · $1300 · 5 лет опыта · Advanced/Fluent

Greetings! For the last four years, I’ve been working for the one pretty famous American domain registrar and hosting provider called Namecheap (namecheap.com). In my responsibilities were included constant communication with the clients regarding our services, conducting correspondence, selling Namecheap products and services. Later, I became a Quality Assurance Specialist, Supervisor, and Team Leader. I have four+ years of experience in Customer Support which allowed me to develop some essential skills, including decision-making, multitasking, troubleshooting, empathy, patience, positive language/attitude, a willingness to go the extra mile, personal responsibility, confidence, attentiveness to the details, time management skills, and much more. For the last year, I've been working as the Manager of Community Relations and Customer Care Manager at the best Ukrainian cybersecurity company. I was responsible for our main Social Media Channels, Support Provision for our community members and audience capturing. I've also operated our company's Blog, managed the content and collaborated in website design development along with creating texts for landing and corporate pages. One of my responsibilities was writing educational articles, press releases, and case studies. I have performed MailChimp Deliveries for our Blog subscribers and communicated with journalists and PR managers to get third-party coverage. I've also conducted webinars in Russian and English languages, that helped me develop my presentation and public speech skills. I am extremely interested in Marketing, Sales, SMM, and Content Management. I am a highly persistent, patient, hardworking person. I quickly master new areas and learn easily. I am looking for a job that will allow me to constantly develop my skills, grow professionally, take on challenges and will guarantee mutually beneficial co-operation for me and my future employer.

customer support, Support, Customer service, English, Jira, Windows, Microsoft Office, helpdesk, Ability to learn quickly, Confluence, Sales, MacOS, Customer care, Ticket system, German, People management, Team Management, Customer Support Expertise, Call-manager, Customer service representative, Quality Assurance, Business writing

1) I've managed to learn an absolutely new sphere (crypto industry) + Marketing/Sales/SMM Basics, and everything related to the product in the space of several weeks. 2) I've created a Telegram Group (from 0 to 400 members). This is an active community with dedicated members. 3) Basically, all the organizational processes and procedures were created by me and my team from scratch.

- Opportunity for professional development and career growth; - Constant Education; - High Salary; - I would prefer to work fulltime in the comfortable office in Kiev :) However, all the conditions can be discussed!


Customer Support/Customer Success

Киев · $700 · Больше 10 лет опыта · Upper Intermediate

5 лет в органе по сертификации средств связи; 3 года юрист; 5 лет начальник отдела/замруководителя органа по сертификации 1 год ассистент управляющих партнеров/клиент-менеджер/SEO-специалист

customer support, Support, Customer service, English, Account Management, Ability to learn quickly, CSS, Analytics, Russian Language, cold colling

Увеличила посещаемость сайта с 2800 до 7000 в месяц за 4 месяца, а количество просмотренных страниц с 10 000 до 26000 в месяц. Снизила уровень отказа страниц сайта компании 94% до 0,28% за 2 месяца. Собрала семантическое ядро и распределила по страницам сайта, через написание правильных текстов сотрудниками компании. Прошла курс SEO-продвижения и всё воплотила на практике. Дополнительно увеличила конверсию грамотным ЖИВЫМ общением с клиентами в переписке без шаблонов, изучив досконально тематику работы компании.

Я хочу своими навыками приносить пользу как компании, так и ее клиентам, создавать неким образом лицо компании, проникаясь проблемами клиента, решая их возможностями компании, что будет приносит удовлетворение и клиентам, и мне и команде.


IT Specialist​, Information security, IT manager

Киев · $1000 · 8 лет опыта · Pre-Intermediate

Audit of the information security of an enterprise and the construction of an information security system in accordance with ISO / IEC 27001, ISO / IEC 27002 Network Security. - Prevent intrusions and attacks on the Cisco Intrusion Protection System. Development and implementation of information control policies with limited access to the enterprise. - Configuring, managing and configuring switches and routers, Vlans (802.1Q), VTP, Trunking, Spanning-Tree, PortFast, STP, CDP, Etherchannel, NAT, L2 security (port security, IP source guard, 802.1X, MACL) L3 security (ACL), Accounting; - Firewalls and intrusion detection systems (ASA transparent and route mode, as well as with IPS modules), VPN, SSL), - Organization and configuration of VPN networks using Cisco equipment (IPSec, sslvpn) and using the Openvpn program to access internal company resources from outside. - Building a firewall on Cisco ASA 5540 and IPS 4240 equipment in both a two-tier architecture and in a multi-tier architecture. - Installation and configuration of Cisco MARS. - Configuring LAN routing with output Working with Cisco 65XX, 72XX, 28XX, 3560, ASA5540 / 5520, Interasys, NAS Synology Basic knowledge: CentOS, Debian, FreeBSD Deploy Zabbix monitoring system and configure monitoring of all active network equipment and servers using this software product. Setup and administration 1C-server, Medok, MySQL, ESET NOD32 Antivirus server & client, McAfee. Installation and administration CMS WordPress, Joomla. Professional knowledge of software: Windows XP / 7/10 / Server (IIS, AD, GPO, DNS etc.) Office, Cacti, mail clients, Asterisk-based IP t

ISO 27001, Security, Windows, antivirus, Apache, Cisco, Zabbix, google adwords, IIS, CCTV, Jira, Joomla, Microsoft Office, MySQL, Photoshop, Wordpress, Asterisk, FreeBSD

Work on an interesting project in a progressive company

21 марта

QA engineer

Киев · $400 · Intermediate

I work in the company of "Universal information technology" in my ludicrous role is support for users and error checking in the application and on the site. I want to work as a testator for personal development and opportunities as a person.

Manual Testing, HTML, Web Testing, SQL

I have a certificate of courses "Basics of Software Testing" from Prometheus and certificate "SQL Fundamentals course" from SoloLearn

From work I want to get interesting tasks and personal growth, as well as have the opportunity to travel without interrupting the work process.

21 марта

customer support,sales, head of support

Киев ,львов · $1000 · 8 лет опыта · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.

20 марта


Киев · $1000 · 1,5 года опыта · Beginner/Elementary

1.5 года работы в технической поддержке срм для салонов красоты, фитнес клубов и стоматологических клиник. Работа заключалась в настройке и поддержке приложений для управления бизнесом. Работа с Windows/MacOS, БД, настройка сетей, подключение и настройка дополнительного оборудования (фиксальные регистраторы, турникеты, терминалы, принтеры, считыватели и т.д.)

customer support, Support, Customer service, Account Management, SQL, Agile, Scrum, HTML, CSS, Process Management, Team working, Windows, Microsoft Office, Service Desk

Умение работать в команде, и главное, найти выход в ситуации и решить проблему клиента здесь и сейчас

Дружеский коллектив. Карьерный рост. Развитие в техническом плане.

20 марта

Customer Support Hero (part-time)

Удаленная работа, Украина · $700 · 3 года опыта · Advanced/Fluent

Список проектов, в которых довелось поучаствовать: Activtrak.com - Saas-сервис для мониторинга активности на компьютерах, с уклоном в b2b. Англоязычный саппорт, первая и вторая линии. Thelocals.ru - Lead Support. Занимался поддержкой, внедрял необходимые инструменты, а также налаживал ее работу в компании. Aviasales.ru - Работаю с web-мастерами, сотрудничающими с партнерской программой Aviasales. Англо- и русскоязычный саппорт (широкий круг задач, без разделения на уровни)

customer support, Customer service, English, Customer Support Expertise, Service Desk, Account Management, zendesk, Support, Customer care, conflict resolution skills, Ability to use positive language, great communication skills, Project Management, helpdesk, Confluence, HTML

Последние 3 года занимаюсь Customer Service. Люблю общаться и помогать людям. Есть понимание того как должна выглядеть топовая поддержка, а также навыки ее построения. Ищу подработку на неполный рабочий день, с нагрузкой 20-25 часов неделю.

Стоп-лист: Аренда недвижимости Банковский сектор Гэмблинг Продажи Работа в call-центре (прошлый век, ребята)

20 марта

Data Scientist (entry level)

Київ · $800 · 5 лет опыта · Advanced/Fluent

Experienced Customer Service Analyst with a demonstrated history of working in the IT industry. Skilled in Customer Communication, Technical Support, SMM and Content Writing. Strong support professional with a degree focused in Maths from Taras Shevchenko National University of Kyiv. Since obtaining my second higher education in Foreign Philology, I've been working in the field of IT, combining customer care and tech support duties with managing corporate social media accounts and contributing to the company blog focused on trends and innovation in IT customer service.

Math statistics, Python, Mathematics, English, Analysis and research

Here's what I would gladly bring to the table as a candidate: 1. A strong researcher and analyst 2. An effective communicator 3. A disciplined performer

I look forward to an opportunity to learn and set myself on a more challenging and fulfilling career path. As a mathematician and philologist, I am deeply fascinated by the tech miracles Machine Learning and NLP have already made possible, and I believe that these state-of-the-art areas of science have extremely promising perspectives for the field I’ve been in. I would gladly consider positions that require some mathematical background and offer an opportunity for hands-on training in Data Science, Machine Learning and Natural Language Processing.

20 марта

Support Team Lead

Киев · $3000 · 5 лет опыта · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 100 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.

19 марта

Customer support manager

Киев, EU · $500 · Меньше года опыта · Upper Intermediate

Ранее работала с VIP клиентами на позиции customer support manager в MasterCard консьерж; В работе использовала такие CRM-системы, как: Zendesk и Sugar CRM; Выполняла задачи различного уровня сложности от поиска информации до организационных услуг

customer support, Support, Customer service, CRM, Microsoft Office, Linux, zendesk, English, Linkedin, Windows, Ability to learn quickly, Rapid adaptability

- Выполняла в среднем 30 запросов в день - 96% довольных клиентов - Самостоятельная работа в ночную смену - Удаленно выполняла задачи различной сложности по всему миру (США, Япония, Европа, Канада, Объединенные Арабские Эмираты, Мексика, Индия, Сингапур, Марокко, Грузия, Египет, Казахстан, Россия)

- Профессиональный рост - Возможность приобретения новых навыков - Отсутствие ночных смен - Своевременная выплата заработной платы - Адекватная рабочая нагрузка сотрудников

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