Candidates 589
$800 / mo
≈ $9600 / year net
Customer Support, Marketing
Ukraine · 2 years of experience · Advanced/Fluent ·Published today
Ukraine · 2 years of experience · Advanced/Fluent ·Published today
since the players were usually from the USA, Britain, Canada and other English- speaking countries - I improved my English very well thanks to constant communication in chats and emails.
learned to quickly and qualitatively solve problems of various levels of complexity, from simple bonus accruals to complex local technical problems.
processed appeals in financial areas (verifications, deposits), technical problems (operation of the site and games), etc.
worked with complex cases that required improvisation, creativity, determination. processed several parallel streams of customer requests, which taught multitasking and parallel processing of different processes.
communicated with other departments.
taught newly arrived work colleagues, supported and helped colleagues in difficult cases.
$800 / mo
≈ $9600 / year net
Customer Support Representative.
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today · In passive search
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.
I want to continue working in customer related fields; however, I'm always open to something new.
$1500 / mo
≈ $18000 / year net
Customer Support
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published today
Стабільний високий показник KPI - не нижче 98.5.
Шукаю цікаві проєкти, а також можливість кар'єрного зростання.
2 роки досвіду.
Providing full customer support for all inquiries (chat, calls, email) in English (B2 level), collaborating with other departments, creating/resolving tickets, providing promotional information.
Consistently high KPI score of at least 98.5.
I am looking for interesting projects and career opportunities.
I was engaged in the development of scripts, analyzed possible variations in the development of a conversation, modulated the increase in calls (peak) for the current number of operators.
Improved the distribution of email processing by operators (Guest, Redirects, Standard).
— cold or warm calling
— lead generation
Not interested in Sales position, so no to:
— Sales Associate
— Sales Development Representative
— Sales Manager
$1000 / mo
≈ $12000 / year net
Sales & Support
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published today
Private Enterprise
10/2022 - Present
Calling and messaging clients about the information about services, responding to asked questions, serving 5-10 customers per day, explaining every option from the list of services, advertisement, maintaining statistics, register clients for consultation
Content Manager/
Social Media Administrator Private Enterprise
10/2021 - Present
Social Media posting,SMM Management,contact with co-workers to hand out tasks,DM responding, developing of new marketing ideas, advertisement,processing of cooperation proposals, maintaining reports and statistics on subscriber activity
LANGUAGES
1.Ukrainian - Native or Bilingual proficiency 2.English - Full professional proficiency 3.Russian - Native or Bilingual proficiency 4.Spanish - Elementary proficiency
$2000 / mo
≈ $24000 / year net
Account manager
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published today
My main responsibilities were:
- identification of client’s needs;
- customer support at all stages of cooperation;
- setting and monitoring the implementation of tasks by other departments;
- selection and sale the best option for package of services for a client, upsales and upgrades;
- managing clients in CRM and tracking tasks in Trello;
- preparation of the request and control of drawing up the contract and invoice;
- monitoring the effectiveness of services provided.
I would like to develop my communication and technical skills in interesting projects, where I can grow as a Team lead.
x2 regular customers
I would like to organize and to control the processes that help the clients to get the good results and be satisfied of the services.
$1200 / mo
≈ $14400 / year net
Customer Support/Customer Support Lead/Shift Manager/Operation Speacialist
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published today
5+ years of experience as an English Translator
4+ years of experience in Operations
3+ years of experience in Customer Support
Experienced Operations Specialist and Customer Support Professional with a proven track record in different industries. Proficient in Operations, Translation, Localization, and Customer Support.
A dedicated Specialist's Degree holder in Language Interpretation and Translation from Kyiv National Linguistics University, showcasing a strong foundation for delivering exceptional results.
Proficient in Windows, MacOS, Microsoft 365, Google Workspace, Jira, LifeChat, HelpDesk, Notion, Trello, Customer.io, Zendesk, Infobip, CleverTap, TestRail, HTML, CSS, SQL.
Effective communication, strong teamwork, creative problem-solving, openness to criticism, and a positive sense of humor.
$1500 / mo
≈ $18000 / year net
Technical Support, Tier 3/ L3
Ukraine · Kyiv · 4 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 4 years of experience · Advanced/Fluent ·Published today
· Microsoft SQL Server management, DB backup and recovery
· CAD/CAM Software Troubleshooting
· PC Hardware Troubleshooting
· Local Network Troubleshooting
· Internet Issues Troubleshooting
· Setting Up and Repairing Medical Devices/Software
· Windows Administrating
· Using CMD, PowerShell, Win Registry, Reliability Monitor, different logs etc.
· Writing Technical Documentation
· Profesional written business communication skills used with colleagues and customers via Jira, Confluence, emails, etc.
· Video calls with end-users as a part of extra support in urgent cases
Data Technical Support Manager at a SaaS company (3 yrs) + 1 yr as Associate PM
· Analyzed work and searched for solutions to API problems, services, and reading logs using Kibana and Grafana to debug problems
· Created an alert manager in Slack for troubleshooting
· Added sources to monitoring, using MS Azure Storage
· Crawlers tech support
· Tech support for the operation of API data providers, using providers' Query Languages
· Analyzed the profit of connected sources via the Amplitude ·
· Postman user experience for creating and maintaining API.
· Written tech documentation in Notion.
· Duty at the dev team for troubleshooting services.
Languages: HTML, CSS, XPath, SQL, C#/.NET and Python (beginner, OOP oriented)
OS: Windows
IDE: VS 2019, VS Code, Jupyter
Other technologies and tools: JSON, Chrome DevTools, Fiddler, Postman, MS Azure Storage, MS SQL Server, SSMS, Kibana, Intercom, Jira, MS O365
- Docker and container orchestration. How to create and manage containers;
- Command line experience in bash;
- Created 2D games using Python;
- Created HTML pages
- Created a crawler for e-commerce using .NET
- Italian written/speaking skills A2
These days, I'm curious about deep data analysis with Tableau and Power BI, UI/UX methodologies and Product Management
- self-studying and team-playing at the same time.
- clearly formulated tasks and their implementation.
- looking deeply, finding the cause of the problem and then solving it comprehensively, and not superficially.
- providing communication between Customer Support/Success team and R&D, or only in R&D department
- working in the office of the product company/project (preferably)
Not interested: in excessive bureaucracy, micromanagement, or a hostile work environment, communication directly with end users in B2C, night shifts
$2000 / mo
≈ $24000 / year net
Customer Support Team Lead/General Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published today
- 10+ years of experience in Customer Support in a product-based IT company
- 7+ years of experience managing teams with up to 70 employees, and processes
- Excellent written and spoken English
- Great communication skills: vast experience in conducting meetings, sharing feedback, and presenting at public events.
- Experience in planning and executing different projects, aimed at workflow optimization.
Employment:
Customer Support Department General Manager
April 2021 - December 2023 (2 years 9 months)
- Executed a project on the creation and launch of a new product-based CS department.
- Managed a CS department, which grew from 26 to 70 employees under my management.
- Planned and executed a project on implementing a new training program for CS reps.
- Timely and qualitative planning of CS department development, budget, and headcount.
- Presented department results on quarterly demo sessions and product webinars.
- Ensured constant product development working in close cooperation with the product team.
Customer Support Team Manager
May 2019 - April 2021 (1 year 11 months)
- Organized and performed successful onboarding for 8 CS Team Leaders.
- Managed 6-10 Team Leaders with teams of 10-15 customer support specialists.
- Conducted monthly department management group meetings.
- Implemented workflow and product improvements through analysis of client's requests.
Customer Support Team Lead - 2 years 9 months
September 2016 - April 2019 (2 years 9 months)
- Managed a team of 10-15 customer support specialists, conducted 1-1 and Performance Review meetings, worked with quality control assessment, KPIs.
- Led a team to the highest quarterly Customer Satisfaction KPI result in the department.
- Developed multiple employees to higher positions, e.g. Technical support, Team Leader.
- Improved cooperation between departments by analyzing workflow and creating procedures and documentation for CS representatives.
Hosting CS Subject Matter Expert
Aug 2015 - Aug 2016 (1 year 1 month)
- Assisted internal clients with technical Web Hosting specific questions.
- Effectively processed up to 40 technical requests a day.
- Acted as the first escalation point for Customer Support representatives
Customer Support Specialist
Aug 2013 - Jul 2015 (2 years)
- Provided effective assistance to customers in chats/tickets. Specification - Web Hosting
- Collaborated with cross-functional teams to ensure effective resolution of customers' requests.
- Planned and executed a project on implementing a new training program for CS representatives.
$800 / mo
≈ $9600 / year net
Менеджер по роботі з клієнтами
Ukraine · Kyiv · 3 years of experience · Pre-Intermediate ·Published today
Ukraine · Kyiv · 3 years of experience · Pre-Intermediate ·Published today
Фахівець з розвитку клієнтів малого бізнесу
- Onboarding нових клієнтів (юридичні особи)
- Супровід діючих клієнтів МСБ
- Cross-sale банківських продуктів юридичним особам (РКО, еквайринг, ЗКП, депозити).
- Recovery / retention
- Делегування задач іншим підрозділам на основі отриманих даних
ТОВ Будинок Комфорту | 2019 - 2020
Продавець-консультант
- консультація/продаж електронної та побутової техніки в оренду (лізинг)
- формлення договорів оренди
- cross-sell
Завжди орієнтуюся на результат, швидко навчаюся, легко засвоюю нову інформацію і відповідально підходжу до виконання завдань.
$1500 / mo
≈ $18000 / year net
Разработчик Python/ JavaScript
Ukraine · Kyiv · 2.5 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 2.5 years of experience · Intermediate ·Published today
- Верстка html-шаблонов клиентских печатных документов, для использования в CRM системе (html + css).
- Разработка кастомных отчетов для клиентов в google sheet на основе данных, получаемых по API - сделана библиотека функций для google apps script (javascript)
- Создание приложений для загрузки различных объектов в CRM (загрузка клиентских данных) по API (python / apps script / java script)
- web - приложение для генерации svg-файлов на основе данных, полученных по API для html-шаблонов клиентских печатных документов (python + flask)
- создано web-приложение, для загрузки данных из gmail в CRM по api (appscript / python) / установлено в клиентских экаунтах для работы по триггерам
- создан настраиваемый виджет лид-формы, для установки на клиенских сайтах (javascript + html+ css)
- парсинг данных (python + selenium / javascript)
- функциональное тестирование web-приложений (python + pytest + selenium)
- Приложения для автоматизированного создания /обновления объектов данных в CRM системе, там где нет API. (Python + Selenium) -
- Приложение для кастомной автоматизации по событиям в CRM (Javascript)
- Розроботка приложений для Chrome (JavaScript, fetch, messaging, script injection)
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