Киев · $1000 · Больше 10 лет опыта · Advanced/Fluent
- Business development B2B; - driving new business opportunities; - closing deals; - partner network; - project management. Achieving sales and project goals in time. Building long-term relationships with customers and resellers. Languages spoken: Fluent English (C1), Russian/Ukrainian(native), German A2.
Business development, Sales, Account Management, International sales, Networking, International Deals, Capacity of understanding new concepts, Negotiations, Communication Skills, English, Presentation skills, Business Development, sales, marketing, Lead generation and sales qualification, It sales, CRM, B2B, Europe and USA markets, Key Account management, Analytical Skills, Lead generation
increased software product sales by 50% every year in responsible area. Purchased Hardware and Software for new offices: active network equipment, CCTV IP Cameras, coordinated launching office work places
Preferred Industries: Logistics, IT, Telco, Automotive, Production, Aviation. Highly motivated, well organized team player, I help companies to successfully coordinate cross functional departments projects. I enjoy speaking with customers to understand their needs. Languages spoken: Fluent English (C1), Russian/Ukrainian(native), German A2
Киев · $1700 · 6 лет опыта · Upper Intermediate
Fund management Generate and review routine financial reports before submission. Assist in analyzing and approving fund requests received from various teams. Annual budget preparation Modify financial plan and budget amount based on the changes in business plans. Review the actual results against the budgeted goals to identify and correct accounting issues and variances. Payroll management activities. Identify potential financial risks and recommend corrective actions. Allocate funds, monitor spends and develop cost reports. Generate ad-hoc reports to management as and when needed. Maintain quality, integrity and consistency in all financial activities. Planning and performing financial operations. Investigate financial issues, analyze root causes and provide resolutions. Perform financial analysis and reporting for critical decision making purposes. Review existing financial procedures and recommend improvements. Supervise and manage billing processes. Resolve complex billing issues. Verify and assess all bills before processing. Assess purchase orders and vendor payments. Detect errors in billing processes and make appropriate corrections. Support other departments and personnel in billing processes. Provide financial support and advice to management in closing business deals. Coordinate with operations, sales, marketing, and customer service teams to supervise and support in business operations effectively. Inspect vendor contracts and account expenses of the company. Managing Private Entrepreneurs' document turnover (primary source documents collection, income books, invoices, acts of acceptance of services, contracts, etc) Reporting of private entrepreneurs (to Tax Administration, Pension Fund, State registrar, Social Funds). Process payments for Private Entrepreneurs via client-bank Solving of Private Entrepreneurs' registration issues. Daily communication with PEs, assistance in problem solving. Sign contract with newcomers and help with PE documents;
Finance, Financial Audit, Financial Management, Financial Planning and Strategy, 1С:Enterprise, banking, Accounting, KPI Management, Management
CIMA P1 cert, Optimisation of expenses, automatisation of budget calculations, big data automated google sheets implementation
Киев, Одесса · $3000 · 10 лет опыта · Advanced/Fluent
Set up new offices in 3 differentiations countries fully packed with sales, support, account management teams Contracts with the biggest world agencies like Dentsu, OMD, Havas etc. 5-6 figure contracts with FMCG, automotive and finance brands Member of product incrementation team Speaking worldwide
Account Management, Customer service, customer support, Английский(свободно), Business Owner, Product management, Sales Engineering, Sales Strategy, Планирование, Agile, Development process, adtech , Programmatic Advertising, Direct Sales, Team Leadership
- Certified Agilist by Scaled Agile Inc. - Techmind Certificate by IamPM - Adwords Basics Certificate - Lived and worked abroad (4 countries)
Киев · $900 · 6 лет опыта · Intermediate
1) з 18.09.2019-теперешній час ТОВ"Glovo" Менеджер зі збуту 2) з 01.05.2018- 18.01.2019 р. ТОВ "Лілу маркетинг Україна" Менеджер зі збуту 3) 01.06.2017р.- 17.10.2017р. ТОВ «Релакс Україна» Керівник групи продажів 4) 03.04.2017р.- 01.06.2017р. ТОВ «Релакс Україна» Головний фахівець групи, акаунтер 5) 06.07.2016 р.- 03.04.2017р. ТОВ «Релакс Україна» Хантер
Sales, Business development, B2B, B2C, CRM, Account Management, Communication Skills, It sales, Key Account management
- Поповнення бази клієнтів, пошук нових контрагентів. - Підвищення ефективності роботи підприємств, збільшення обсягів продажів послуг і прибутковості компаній. - Виконання особистого плану не менш як 75%.
Цікава робота Саморозвиток Дружній колектив
Киев · $500 · 5 лет опыта · Advanced/Fluent
Задачі, які я виконував напротязі останніх 5 років. 1. Customer service for both current and prospective clients 2. Complaint handling and resolution 3. Participating in B2B and B2C negotiations for advertising positions on behalf of the company 4. Representing the company on dedicated industry web resources 5. Copywriting and translations (English to Russian and vice versa) 6. Use of proprietary software solutions for effective management of clients of the company
Customer Support Expertise, Good communication skills, Ability to learn quickly, Customer care, Customer service, English, Support, customer support, Microsoft Office, Troubleshooting, Account Management, Customer Retention, Communication Skills
Киев · $2350 · Больше 10 лет опыта · Upper Intermediate
Practical knowledge of Linux (CentOS, Debian, RedHat, Ubuntu etc). "Baremetal" - servers, routers and switches, Cisco equipment. Practical knowledge of switching and routing, TCP/IP including IPv6. Experience in corporate WiFi setup. Packet analysis and tracing (tcpdump, Wireshark) Practical usage of CGP, AWS clouds, knowledge of CI/CD, experienced in Virtualization with Libvirt/KVM/QEMU/Ovirt, Vagrant, VirtualBOX, Docker, Kubernetes, Helm, Flux, Github Experienced in sysadmin duties automation via Ansible and SaltStack. Installation and support of different VCS (Subversion, GitLab), files storage/sharing servers: Samba, knowledge sharing, coworking system: MediaWIKI, Atlassian products (Jira/Confluence) Corporate DNS design / installation / maintenance. DHCP server setup / maintenance. SNMP network monitoring. Design and implementation of corporate network and customer equipment monitoring with Nagios and Prometheus. Practical experience in Email system design and support based on sendmail, exim, postfix, dovecot, clamav, spamassassin with graylisting. Corporate backup schema design and implementation. MySQL / Percona / Postgres setup, backup, maintenance Ticketing system installation, maintenance (Request Tracker) Cisco security solutions and best practices. Planning, setup of VPN: IPSec, OpenVPN. Firewall design based on Cisco ACL, iptables. Bash, awk, sed scripting and overall sysadmin duties automation including syslog collection and logs rotation Nginx/Apache, SSL certificates. Proxy server setup and maintenance (Squid). Load balancing based on HA-Proxy. Practical experience as a customer support team player, design and implementation of mass updates/upgrades tasks, proactive and products/equipment monitoring at customer side, gathering statistics and inventory data, using ticketing systems and different script-based automation installed on customer side. Practical experience in Customer & Product support.
Linux, bash, Git, Networking, Ubuntu, TCP/IP, saltstack, Ansible, RHEL, Debian/Centos, DNS, DHCP, OpenVPN, Backuping, Docker/Docker Compose, Kubernetes, GCP, AWS, Jenkins, VirtualBox, Nginx/Apache, HAProxy, Vagrant, IPv6, VLANs, KVM virtualization, QEMU, Dell Server, Cisco, SRE, load balancing, SVN, MySQL, Prometheus, Helm, GitHub
- The corporate network infrastructure monitoring - design and implementation (Nagios / Prometheus). Product availability metrics calculation (implementation on customer/product side) which was used by HAProxy to speed-up product maintenance / deployments / upgrades processes. - Accelerate of the corporate data backup/restore schema (design and implementation). - Practical implementation of products mass patches/upgrades tasks with automation via saltstack product, proactive products/equipment monitoring, gathering statistics and inventory data. - Corporate ticketing system design, setup, maintenance
Engineer of Network Operations, SRE, Cloud or BareMetal Infrastructure. Product/Customer support or/and on SysAdmin/DevOps roles leveraging most of my skills and experience. ( upper intermediate level of English ) No Gambling! No boring 1st tier support duties which out of scope of my interests.
Киев · $2000 · 7 лет опыта · Advanced/Fluent
I have 7 years of experience in customer care field. I used to lead the team of 3 people, coordinate their work, communicate with different departments, troubleshoot and solve various issues.
Adobe Illustrator, Sketch, Figma, English, Principle, Jira, User Interface design, Zendesk, Intercom, SalesForce, client communication
I am a problem solver. After I quit my previous job, the clients I used to work are still cc'ing my email address in their emails, even though I no longer work for that company. I made paid weekend shifts for my team, and the people I hired were successfully promoted within the company after working under my supervision.
I see myself working in a small-medium company, communicating with different teams, brainstorming, facing challenges and solving problems. I am a very hard-working person and I love being proud of my work.
Киев · $3500 · 7 лет опыта · Advanced/Fluent
More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.
zendesk, Redmine, Scrum, HTML, Jira, helpdesk, CRM, customer-centric approach, Service Desk, Team management, Confluence, Customer Service, Communication Skills, Account Management, Customer care
Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 10000 customers in a very specific niche; Monitoring work of over 50 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;
Профессиональный рост. Белая зарплата. Адекватный менеджмент.
Киев · $3000 · Больше 10 лет опыта · Advanced/Fluent
Professional experience within the IT industry for 10 years. Full support of the changing business needs of the international businesses over the past five years. Being an essential element of the team that worked to transform and rebuild the corporate and business support structure. Direct leadership in areas such as corporate law, licensing, IP ownership, and commercial contracts, as well as labor and immigration law and Ukraine based compliance matters are the main areas where I have excelled throughout my employment. Over the past 2 years has accepted more responsibilities and took a role as a leader within the organization and especially the Ukrainian office of HHS Technology Group taking full ownership over the Ukrainian entity operations. Ability to manage a variety of tasks, people and projects simultaneously is among my strongest professional characteristics. Looking to join the international organization with the footprint in Ukraine to manage the variaty of issues while leading the organization to its goals.
Account Management, Team management, Management, Communication, English, Business development, Microsoft Office, Financial Reporting, Corporate Law, IP Law, Intellectual Property, copyright, emloyment law, labour law, Compliance, Business Operations, Business Processes, Business planning and strategy development, tax law, Trademarks, Patents, litigation, outsourcing, venture capital, licensing, legal, legal writing, legal advice, mergers and aquisitions, privacy law, business security, contract drafting, contract negotiation, Master agreements, agreements, corporate business support
Киев · $1000 · Больше 10 лет опыта · Pre-Intermediate
Досвід побудови дата центрів,та їх наповнення обладнанням, супровід IT інфраструткри більше ніж на 1000 ПК. Взаємодія з постачаьниками,підрядниками. Планування та аналіз бюджетів IT. Проведення тендерів. Великий досвід управління IT підроздліми. Досвід подалання кризових подій.
Support, Ability to learn quickly, Microsoft Office, Jira, Windows, Service Desk, helpdesk, Good communication skills, Strategy Management, Customer Service Management, Project Management, Account Management, problem management
Формування високоефективної команди IT support. З нуля побудований дата центр. Фізична перелокація "ядра мережі" без простоїв. Вибір рішення, впровадження та супровід біллінгового друку.
Цікавлять проєкти де можливий подальший розвиток и здобуття нових знінь та нивиків. Бажано працювати в команді однодумців.