customer support,sales, head of support, Business Analyst, account manager

Киев ,львов · $1000 · 8 лет опыта · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.


Support Team Lead

Киев · $2500 · 5 лет опыта · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 100 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


Account Support Manager

Киев · $1000 · 5 лет опыта · Advanced/Fluent

Areas of Expertise / Skills: • Experienced customer service professional • Valuable support skills • Dedicated team player • Independent thinker • Intercultural communication • Active problem solver • Strong interpersonal skills • Influential motivator • Advanced ENG + bilingual (RUS+UKR) • Patient optimizer • Energetic Risk management • Time management

Support, Sales, English, Ability to learn quickly, Account Management, Project Management

Best sales manager of the month (Roboforex, several times per year since 2013)

1. English environment. 2. Friendly colleagues. 3. Non-stop education and development. 4. Business trips. 5. No cold calls.

17 мая

Support Egineer, Customer successes 🔥

Киев · $2000 · 5 лет опыта · Upper Intermediate

Active Directory, Networking, Windows, Linux, Customer Support, HeldDesk

customer support, HeldDesk, Windows, Networking, Active Directory, Linux, AWS, TCP/IP, Docker, Ubuntu, CentOS

Профессиональный рост. Адекватный менеджмент. Сложные задачи.

16 мая

Junior Project Manager

Київ · $1300 · 7 лет опыта · Upper Intermediate

Single point of responsibility and escalations for any IT related inquiries in the locations under responsibility(1.3k+ empl./2 offices/different projects with their policies and procedures). Communication point between Production/Operations depts./contractors and IT Site Manager responsibilities(compliance with customer requirements(from blocked web-sites, up to creating isolated network,as well as isolated premises)). Supervisory duties: determining personnel requirements, setting schedules, delegating tasks, and insuring that team have adequate resources to complete their jobs. Coordination and implementation of IT dept. projects. Managing HelpDesk teams including, hiring, training, evaluation, communication, and guidance. Interviewing, training and supporting HelpDesk representatives(tier 1-2). Change Management/License Management/Procurement Training conduction(monthly) for company's novices. Creating tech. docs on demand

Customer service, Project Management, Jira, Good communication skills, Ability to learn quickly, English

I want to get new experience and exciting challenges,so i'm looking for a position of Project Manager to grow up as a specialist, and develop myself as a person.

15 мая

Travel coordinator/ Travel manager (Corporate, company, business travel)

Удаленная работа, Украина · $500 · 5 лет опыта · Intermediate

Більше 3 років досвіду планування закордонних подорожей (корпоративні, приватні). Співпраця з B2B системами. Налагодження логістики. Розуміння travel-бізнесу. Впровадження принципів роботи, які допомагають оптимізувати затрати на корпоративні подорожі.

Support, Account Management, Customer care

Оптимізація витрат на корпоративні поїздки закордон.

Хочу допомогти спростити, покращити, оптимізувати процес відряджень.

14 мая

Technical support / Customer support / Junior project manager 

Львів, Київ · $1500 · 5 лет опыта · Upper Intermediate

Experience in SaaS: Customer support - 5 years. I’ve always been into communication, working with customers, resolve issues, and understanding the root cause of the problem. For the past 5 years, I have been working at different positions (Customer Support, Senior technical support, Customer Care) however all of them had one thing in common: high-quality troubleshooting and problem-solving. I am driven by results, responsibility, and good teamwork. My technical and communication skills, the ability to pick up new information quickly, and ambitions are what help me to be good at my job. I am looking for a new challenge in a position where I can build customer relationships, analyze and improve processes, and contribute to growth. Kaltura (Global Logic), Lviv Customer Care Engineer, 04/2018 – present AVyS Telecom, Kyiv Senior Technical Support Specialist, 08/2017 – 04/2018 Volumes International, Kyiv Senior Technical Support, 07/2016 – 08/2017 Flames Group SIA, Kyiv, Account Manager (Vo-IP), 04/2016 – 08/2016 Senior Technical Support, 02/2016 – 08/2016 Technical Support (A2P SMS), 10/2015 - 02/2016 Global Message Services AG, Kyiv, Engineer of VAS unit, O&M Department (A2P SMS), 09/2015 – 10/2015 Technical Support Engineer (A2P/P2P SMS), 03/2015 – 09/2015 Duty technical support engineer (A2P/P2P/IN SMS), 02/2014 – 03/2015

OTRS, Zabbix, MySQL, Jira, Linux, CSS, HTML, Python, RabbitMQ, customer support, Customer service, Support, Ability to learn quickly, Customer care, helpdesk, Have experience of communication with native speakers, Project Management, Account Management, CRM, Scrum, Kanban, Agile, Troubleshooting, Service Desk

● Managing & leadership up to 6 people team ● Creation of technical documentation for NOC dep. (SLA etc.) ● Excellent customer service skills ● Strong problem solving and analytical skills ● Advanced troubleshooting and multi-tasking skills

13 мая

Customer Support Manager

Київ · $1000 · 9 лет опыта · Advanced/Fluent

1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.

customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface

I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.

13 мая

Project Manager

Kiev · $1100 · 6 лет опыта · Advanced/Fluent

Worked as a senior account manager at ISD Group Digital Advertising agency. Main responsibilities: - web-sites development starting from the idea, ending with results presentation - coordinating web-site development and design team - international promo campaigns and promo web sites adaptation (including translation, editing and copywriting) - brands web site support, including cooperation with international support teams (ongoing debugging, putting issues into task coordination system). Latest client - Beiersdorf with NIVEA and NIVEA MEN TM support https://www.nivea.ua/ https://www.niveamen.ua/ - agreeing timescales and budgets - supervising staff - monitoring and chasing work progress - preparing reports - analyzing, interpreting and presenting results - delivering ideas and final products to clients for review - financial administration PC – confident user MS Office – advanced Adobe Illustrator, Photoshop, Premiere – confident user

Adobe Illustrator, Adobe Photoshop

Ongoing brands web site support for NIVEA, NIVEA MEN, coordinating with Hamburg support team https://www.nivea.ua/ https://www.niveamen.ua/ NIVEA MEN Football Tournament 2016-2017 web site http://www.niveamen.ua/play Kotex 100 years promo campaign web site and video shooting coordination http://mykotex.com.ua/100years/

I'm always ready to work with developing web sites from scratch. I work together with my own dedicated design and development team. I'm also ready to provide web sites support, including ones with the main platform and administrative team in other countries as I have vast experience working together with teams from Hamburg.

12 мая

Support Enginer

Київ · $2500 · Больше 10 лет опыта · Upper Intermediate

In my previous works with my main responsibilities was to support the users work, for this reason that I am familiar with many hardware and software errors that may occur during operation and methods of their decisions. Due to the fact that I have worked with many users and have experience in creating websites, I know how to test and find bugs in applications and websites. I also have knowledge in other areas, as you can read in the summary. TECHNICAL SKILLS:  Data Science: R. Jupyter Notebooks, RStudio  OS – Windows, Unix  DB –Oracle(9,10,11,12), MSSQL (2005-2012), MySQL  Knowledge of PL/SQL, SQL, HTML, CSS, XML, PHP  Web CMS – Joomla, Drupal, Wordpress  Virtualization – VmWare, VirtualBox, HyperV  Basic knowledge - Javascript, Android, Java

SQL, customer support, Customer Support Expertise

This position appeals to me the possibility of working in large companies abroad and career growth.

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