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Customer support / Sales manager

Любой, Киев · $700 · 6 лет опыта · Advanced/Fluent

Suntech Innovation January 2019 — July 2019 Ukraine, www.suntechinnovation.com IT, System Integration, Betting 1-st Line Support -Responding efficiently to customers' requests over a variety of channels -Resolving 1-st line complexity tickets -Escalating tickets for further investigation to other IT departments -SLA control Cancelon LTD November 2017 — January 2019 Israel, www.cancelon.com Hotels business Customer Support Representative -Providing qualified customers' support on-line via e-mails, phone calls and chats -Handling and resolving customers' complaints and requests -Identifying and solving issues -Ensuring customers' satisfaction Zeppelin Rusland September 2015 — October 2017 Russia, www.zeppelin.ru Industrial Equipment, Machine Tools and Components Pre Sales Manager -Informating and ordering -Service quality surveillance -CRM Administration (MS Dynamics) -Lead management -Content management (CMS Wordpress)   Dominos Pizza May 2014 — August 2015 Kyiv, dominos.ua Hotels, Restaurants, Food Service Industry, Catering Call Centre Operator (English line) -Informating and ordering -Complaints handling   Educational Test Center TOEFL/IELTS/SAT/GRE/GMAT February 2013 — April 2014 Kyiv, www.ielts.org.ua Educational Institutions English language tutor -Teaching English as a foreign language (different levels and styles) -Preparing students for international exams (TOEFL/IELTS/SAT/GRE/GMAT)

customer support, English, CRM, helpdesk

Higher education 2012 Kiev National Linguistic University Applied Linguistics, Masters Degree 2011 Kiev National Linguistic University Applied Linguistics, Bachelors Degree Papers: Course paper in Statistical linguistics, “The distribution of sentence length in English texts of different styles Course paper in Automatic morphological analysis, “The degrees of comparison of the English adverb” Bachelor’s paper in Automatic morphological analysis, “The morphological coding of adverbs in a corpus of English texts” Master’s paper in Automatic morphological analysis, “The analysis of the adverb functioning in a multilingual corpus” Assistance: Participated in the creation of the English Learners’ Corpus, KNLU, 2010 Professional development, courses 2015 Programming .NET C# Starter CyberBionic Systematics, Programming Tests, examinations 2015 Microsoft Test Provider C# Starter ТС18246049 http://testprovider.com


13 июля

Customer support team leader, shift manager

Будь-який, Киев · $800 · 5 лет опыта · Upper Intermediate

Customer support shift manager with 2 years experience on this position. Held the position in two companies, one start-up, the other one was the big company with more than 30 employees in my submission. Before that was working as a customer support manager in different companies. At my current position, I was closely working with finance, project, quality and other departments. Has a close contact with the management team, responsible for checking payment systems. Monitored functionality of the product.

Customer Support, Teamwork, Leadership, Jira, Customer care, Ability to learn quickly, Microsoft Office, Microsoft Excel, Communication Skills, Account Management, Team management

Закінчив курси для ліцензій MGA та SGA, маю великий досвід роботи з важкими клієнтами, для мене вирішення проблем клієнтів є основою роботи. Останнім часом працював більше з командою, допомагав розвивати службу підтримки, працював старшим менеджером зміни.

Хочу спробувати свої сили у ролі ТЛ, важливим є спілкування між відділами, не люблю коли кажуть "А, ти з спорту, у вас роботи немає", вважаю це дурницею, і хочу змінити цей стереотип. Зі свого досвіду знаю, що першими про всі оновлення мают знати як раз у підтримці, адже саме вони працюють безпосередньо з клієнтами.


12 июля

Customer Support Manager

Киев · $1000 · 9 лет опыта · Advanced/Fluent

1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.

customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface

I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.


12 июля

Project Manager, Customer Relations

Киев, Харьков, Львов · $1000 · 7 лет опыта · Advanced/Fluent

Experienced IT PMP with a background in Business Administration and 7+ years experience leading IT projects from Silicon Valley-based companies. Was an intern at Twitter, HQ in San Francisco. TechWomen alumni of 2016. Project Scheduling, Strategic Planning, Exceptional Verbal and Written Communication Skills. Solid experience in PMP with the US-based startups and clients.

Team Leadership, People management, Jira, Agile, Analytical and problem solving abilities, CRM, HTML, Scrum, Agile & Scrum Master, Kanban, Communicate with foregein Customers, Customer communication

TechWomen alumnus, former Twitter (San Francisco, HQ) intern and current Twitter Dev Leader. Passionate about business, design, innovation, startups! Organized InkubasiaLAB 2017 and 2018, a business model validation lab accelerator for early-stage, Kyrgyzstan-based entrepreneurs addressing social and environmental issues. 12 (in 2017) and 14 (in 2018) Silicon Valley professionals, including representatives of Facebook, Google, Apple, LinkedIn, Salesforce and other worldwide companies came to Kyrgyzstan to mentor 12 teams. I was responsible for the project planning and execution as well as for the mentors and teams recruitment.


12 июля

Marketing Manager

Kiev · $2000 · 5 лет опыта · Advanced/Fluent

- Broad experience in Marketing, Trade Marketing, Marketing Communication and See activities - Experience in Team Management - Strong project management skills - Ability to influence and communicate well with multiple stakeholders - High motivation and very strong communication skills - Resourceful team player excelled at building trusting relationships - Proven experience in choosing and implementing sponsorship projects, BTL activities - Experienced in dealing with Ad and BTL Agencies - Experienced in handling national exhibitions & organizing events

BTL, Influence marketing, Sponsorship, Trade Marketing

- Launching 4,5G BTL (24 cities - 20 activities in one day, + 4 additional promo) - Launching new music app with Kazka (music band) sponsorship


11 июля

Legal Consultant, Lawyer

Удаленная работа, Украина · $1000 · 10 лет опыта · Advanced/Fluent

- more than 10 years of experience in legal support of international business (international banks, real estate, investments) as an in-house lawyer and as an external advisor, - more than a year of experience in legal support of highly technological IT (blockchain) startup.

Blockchain, договора с клиентами, договора с подрядчиками, инкорпорация, переговоры, полное юридическое сопровождение бизнеса, защита интересов, инвестирование, налогообложение, трудовые договора

- Masters degree in Law, - additional education in a field of IT business legal support, - fluent Ukrainian, Russian, English, Greek, - excellent communication skills, - responsibility and agility.

Remote consultant. I am an excellent team player with a responsible and a diligent attitude. I can help you with any type of contracts, labor issues, international structuring, taxes, an opening of merchant and bank accounts, working permit in Ukraine, real estate issues, lease of premises etc.


11 июля

System administrator or DevOps 🔥

Киев · $1000 · 6 лет опыта · Pre-Intermediate

- Diagnosing & resolving hardware, software & end users problems; − Acting as the first point of contact for all IT & technical queries; − Working within a TCP/IP network environment, including DHCP, DNS and ethernet; − Involved in the rollout of software updates and patches; − Investigate specialist and complex IT support issues; − Configuring and managing backup & restore procedures; − Maintaining a wide range of computer hardware and software programs; − Development and reporting on IT infrastructure budget. Planning and upgrading of existing equipment and software; − Experience in purchasing equipment and software for the company − Deploying new hardware, server backups & evaluating new software & security risks; − In-depth knowledge of Microsoft Windows client operating systems; Windows & Microsoft Office. − Support windows/- Knowledge and skills of administering systems Ubuntu / MacOS and Hyper-V, Windows Server, Microsoft Office 365. − Administration by users JIRA/Jenkins/Git-lab/Adobe.

Windows, VirtualBox, Ubuntu, Jira, Linux, Jenkins, Python, TCP/IP, Networking, bash, VMware, Git, CentOS

Great results in management of Helpdesk (setting a smart priority, quick response for urgent cases) and IT assets (stable work, long lifetime, fast improvement and modernization).

The possibility of development as a manager and technical specialist. Management a team of technical specialists. Participation in the development of IT.


11 июля

Technical Support Lead\Head of Tech Support Department, Release Manager 

Киев · $3000 · 7 лет опыта · Upper Intermediate

Сurrent: Support Manager/ Team Lead Support Dept organization Tech Support Engineers Leading Reporting Support Processes Flow arrangement Previous: Support Level 3 Responsibilities Deployment Documentation Release Management Envitonment Configutation Technologies/platforms/skills: Oracle DBA SQL Web-logic administration Tomcat-administration Microsoft Subversion Git\SVN Java SE7 Previous: Head of Technical Support Dept 1. Technical Support Engineers training 2. Support Department management 3. Corporate Customer Support/ Training 4. Support Projects Management and Reporting

Confluence, customer support, Jira, Agile, Release Management, release planing\ compliances, Scrum, Android, CRM, CRM systems support, Git, HTML, iOS, JavaScript, JSON, Project Management, Quality Assurance (QA), SQLite, Subversion, SVN, Tomcat, Weblogic, Windows, Continuous Integration, CSS, Java, MS SQL Server, Oracle, SQL, OOP, Product management, Technical Support, Technical Support Engineering, Team Management, AWS, Support, Customer service, English, Customer care, Account Management, Linux, Customer support specialist, ITIL, HTTP, Mobile OS Support, Good communication skills, Manual Testing, Service Desk, Support Management, Customer Support Expertise, customer support manager, Customer Support

ITIL® Foundation Certificate in IT Service Management Дата выдачи сертификатамай 2018 – настоящее время Лицензия GR750419212VR ITIL v.3 2011 Управление ИТ Сервисами Дата выдачи сертификата апр. 2018 – настоящее время Head of IT Product Compamy Tech Support Department (Department development from scratch). GDPR Compliance enabling for corporate products.

Support Lead, Head of Support Department, Release Manager, Customer Support Manager


10 июля

customer success manager, customer success, Support, customer support, Customer service, Account Management, Customer care, Team Management, Account manager

Удаленная работа, Украина · $800 · 5 лет опыта · Advanced/Fluent

2 years of experience in translating, 5 years of experience in Support and 1 year of experience in customer management. Looking forward to Customer Success or Account manager position

customer support, Support, English, Customer service, English, Customer Support Expertise, Support, Customer care, conflict resolution skills, Ability to use positive language, great communication skills, Customer care, Windows

I expect: - Flexible working hours - Competitive salary - Career growth I avoid: Wedding agencys Housing rentals Gambling Call-Centres


10 июля

Team Lead

Киев · $1000 · 8 лет опыта · Upper Intermediate

Used to work in different spheres: from restaurants (server, manager, bartender), essay-writing (CSR) and medical equipment sales (operational development manager) to crypto (community manager, CSR in fin.tech.). Have strong communication skills, self-organized and high efficiency. Currently, interested in development in marketing Key personal skills and qualities: - fast learning - fluent English (both: speaking, writing) - result oriented - quality oriented - 1C, Jira and CRM experience - technical background (basic)

Account Management, Support, Analytical Skills, Communication Skills, English Fluent, Customer support specialist, Atlassian Jira, CRM, Customer care, Ability to learn quickly, Mentoring , Quality control, Customer development , Influencer marketing research, IELTS Academic

Found and built strong co-operation with numerous foreign medical equipment manufacturers (from China to the USA) for the introduction of new products in the UA market. Succeed as mentor on the previous occupation.

Interested in the Marketing sphere. Very important: - an opportunity for growth (transparent explanation of expectations for employee's carrier growth: timing, vertically, horizontally, salary)


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