Khmelnytskiy, Kyiv, Lviv · $1500 · 5 years of experience · Intermediate
1,5 года опыта работы в IT на позициях HR и HRD 3 года опыта работы в производственной сфере и b2b 4,5 года опыта работы в сфере HoReCa
HR, IT Recruitment, Human Resources, Communication, Recruiting, Interviewing, Screening Resumes, HR strategy, Performance review, Полный цикл подбора персонала, Linkedin, Coaching, Compensation & Benefits, Training for Recruiters, Budget
Kyiv · $1100 · 3 years of experience · Advanced/Fluent
Customer Services Agent - SupportYourApp: supporting software products; responding to inquiries from clients and help them resolve problems; escalating product issues to the necessary department; collecting a database of issues and their solutions; writing articles for Knowledge Base, canned replies; collecting weekly reports of top issues, feature requests, product reviews; performing Quality Assurance of agents’ work: proofreading agents’ emails to customers. Customer Support Representative - Call Center: Receiving incoming calls; providing information on products and services of the company; attracting potential customers; informing customers about new services or promotions. Main achievements: became a manager of the French-speaking customer support department; shared duties of customer support department manager: - conducting an initial interview; - conducting trainings for new employees. - performing Quality Assurance of agents’ work: listening to their calls, calling clients to receive their feedback on agents’ call, proofreading agents’ emails to customers.
Support, customer support, Customer service, English, CRM, helpdesk, Freshdesk, Good communication skills, Account Manager, Quality Assurance
Business hours and possibility to work remotely from time to time.
Kyiv, Lviv, Odesa · $600 · Intermediate
I have 9 years experience as bank employer in one of the leading ukranian banks. Strong knowledge of feedback techniques, strong communication and problem solving skills. I want to leave banking and hope that my skills will be useful at new position.
HR, Communication Skills, adaptation, Google Docs, Microsoft Office, Jira, общение с людьми, Feedback Management, MS Excel, Linkedin, Business communication skills, Analytical abilities
Adaptation for critical situations.
New challenges and new experience
Kyiv · $2800 · 3 years of experience · Advanced/Fluent
My overall experience as a support guy is 3 years in a row at the moment. Not so long ago I was promoted to a team lead in a product company and currently I manage two ops teams consist of 8 people in total. For the last two years I’ve been working with ServiceNow platform, covering all admin processes plus some dev tasks. As for my main technical points I’d highlight: - SQL - XML - Basics of JS - HTML - SOAP
- Decreased the reopen ratio of tickets from 15% to 0.5%, globally. - Created and maintained a knowledge base for the whole project. - Developed monitoring events for the team. - Converted customers into raving fans. - Established the processes of knowledge transfer between ops and dev teams.
Kyiv, Berlin, London, Amsterdam, EU, USA, Canada · $400 · Less than a year of experience · Pre-Intermediate
Пока что год практики и учёбы в фронт энде, закончено курсы по js, react. Сейчас много пишу сайтов. Разбираю бэк-энд.
Интересные проекты в которых можно поднять свои скилы, а так же в будущем внедрять свих идеи.
Remote work, Ukraine · $400 · Less than a year of experience · Upper Intermediate
Content manager at Smart-Loads.com UI designer at MFC "Yenaki" Journalist at UniSA (Italy, Salerno) Sociologist (Ukraine, Mariupol)
English, Customer service, Linux, customer support, Ability to learn quickly, Microsoft Office, Windows, Support
Kyiv · $2800 · 5 years of experience · Advanced/Fluent
Competera Feb 2019 — Present Integration manager Responsibilities: - A primary point of contact for the set of customers in terms of Integration relationships and Product usage - Team lead of an integration team - Coordinate internal procesess of integration - Post-on-boarding - Conducting ongoing training/how-to sessions for customers based on customer’s configuration MobiChord Apr 2018 — Feb 2019 Account manager Responsibilities: - A primary point of contact for the set of customers in terms of Operational relationships, Product usage & transactional volumes - Coordinate with other internal Delivery teams to ensure successful delivery and Client satisfaction - Post on-boarding Manager of account team (analytics preparation) - Conducting ongoing training/how-to sessions for customers based on customer’s configuration IO Technologies Nov 2017 — Apr 2018 Customer Success manager Responsibilities: - Establish Customer Support Practices - Provide Technical and Product Support - Post on-boarding New request preparation for the next app release - Webinar and presentations preparations - YouTube channel management and video preparation JeraSoft Oct 2014 — Dec 2017 Application engineer. Pre-sales and post-sales collaboration with clients (B2B) Responsibilities: - presentation of a billing product, negotiations during the demonstrations of system - creation of the internal educational program - coordinator for new employees - trainings for customers and support engineers - customer's support, problem management - analysis, system testing and testing of on-line billing: RADIUS, SIP Server protocols and offline billing (CDR files) - integration of softswitches to a billing platform: Brekeke, Freeswitch, Sansay, TELES, SwitchRay, etc - bug fixing and providing workaround solutions - providing support for customers from over than 35 countries all around the world - communication with customers via ticketing system Kayako, live chat, phone calls
Support, English, Customer service, Customer care, Good communication skills, Jira, Account Management, Project Management, Service Desk, Linux, SQL, Confluence
- Prepare internal on-boarding program for employees. Decrease of internal on-boarding time from 6 weeks to 3 weeks (Jerasoft) - set up new integration team and integration framework, decrease of integration period from 6-7 weeks to 4.5 weeks (Competera)
It'll be awesome to deliver customer care values and develop ongoing process of customer support.
Kyiv · $1200 · 3 years of experience · Advanced/Fluent
Oct 2016 - Feb 2017 Customer Support/Sales representative: - answering chats and phone calls, communicating with English-speaking clients; - helping placing orders, converting leads into sales; - solving issues with the clients' accounts; - following up clients' orders; - handling clients' complaints. Feb 2017 - Oct 2017 Senior Support/Sales representative: - handling clients' complaints; - solving complicated issues; - providing suggestions on the processes' optimization and automatization; - dealing with risk clients; - determining the cause of the problem, selecting and explaining the best solution to solve the issue, following up to ensure resolution. Oct 2017 - now Billing Team TL: - supervising and managing billing processes; - designing and managing payment verification, dispute resolution, and anti-fraud procedures; - developing strategies for the decrease in financial losses; - communication with payment service providers' representatives; - registering new payment solutions on the platform; - teaching and controlling the team of billing specialists. Skills: - experience in communication with native speakers; - stress resistance; - CRM, Zendesk, JIRA, Bamboo; - management skills; - multitasking skills; - experience dealing with various payment service providers.
English, Risk management, CRM, Sales, Jira, Customer Support, Customer care, Customer service, Account Management, Billing, Dispute resolution, Zendesk, Good communication skills, Support, Ability to learn quickly
Started to work having absolutely no experience and being a student of the Philology department, now hold the position of a Team Lead in the Finance department. So, yes, I'm always ready to learn new things. Think positively and not afraid of fuckups. I am a true believer that mistakes stimulate creativity and innovative solutions (but not always, for sure). Can easily concentrate on different projects simultaneously.
Interested in working in a product company and being able to bring about changes in the product. Not interested in blockchain.
Kyiv · $1500 · 1 year of experience · Upper Intermediate
Support specialist/Analyst. Stakeholders requirements analysis, Task management, product configuration/testing, problem solving. Cybersecurity Bachelor Telecommunication technologies junior specialist Requirements Lifecycle Management Understanding of Software Development Life Cycle Working experience with Agile methodologies Working experience with development teams and management QA experience Very fast learning Upper intermediate English Intermediate German
Business Analysis, Jira, Agile, Confluence, Requirements analysis, English, SQL, SDLC, Analytical Skills, Team management, Software Development Life Cycle, communication, BABOK, BPMN, Scrum
Kyiv · $1500 · 7 years of experience · Upper Intermediate
Single point of responsibility and escalations for any IT related inquiries in the locations under responsibility(1.3k+ employees/2 oces/dierent projects with their policies and procedures). Communication point between Production/Operations depts./contractors and IT Site Manager responsibilities(compliance with customer requirements(from blocked web-sites, up to creating isolated networks, as well as isolated premises)). Supervisory duties: determining personnel requirements, setting schedules, delegating tasks, and ensuring that the team has adequate resources to complete their jobs. Coordination and implementation of the IT dept. projects. Managing HelpDesk teams including, hiring, training, evaluation, communication, and guidance. Interviewing, training and supporting HelpDesk representatives(tier 1-2). Change Management/License Management/Procurement Training conduction(monthly) for the company's novices. Creating tech. docs on demand
Jira, Good communication skills, English, TCP/IP, Technical Support, Service Desk, Networking, Windows, Support, Troubleshooting and Supporting Windows, Confluence, helpdesk, AWS