today

Сопровождение БД, SQL dev

Kyiv · $1500 · More than 10 years of experience · Intermediate

Более 10 лет работы с БД Oracl, немного с MS SQL, Postgres. Сопровождение, разработка Инструментов для работы с данными и наполнения БД из разных источников, запросы, связи. Последние годы- руководитель группы сопровождения ПО, Jira, Redmine

SQL, PL/SQL, Oracle, Jira, MS SQL Server, MySQL

Программное сопровождение больших БД для газотранспортной отрасли, автоматизация наполнения из других источников, поддерживание целостности, разработка инструментов миграции данных между версиями проектов

Интересная работа в приятном коллективе


today

Business trip Manager

Kyiv · $1100 · More than 10 years of experience · Upper Intermediate

Reservation and Sales Manager 05.2018- today Zifira DMC • Preparing of commercial offer; • Communication with agents and concluding tour agreements; • Prepartion of invoices and follow the payment; • Creation of promotion for new destinations; • Booking of hotels, intercity transfers, private city transfers (including groups), excursions, activities, Gala-dinners ect.; • Concierge service, online client’s support. Tour product creation Manager/ Department chief 01.2016- 05.2018 Eastern Europe Tour, LLC • Team working process handling; • Problems solutions; • Preparing of commercial offer; • Communication with agents and concluding tour agreements; • Prepartion of invoices and follow the payment; • Creation of promotion for new destinations; • Moderation of Samotur system ( Customer’s representative); • Booking of hotels, intercity transfers, private city transfers (including groups), excursions, activities, Gala-dinners ect. • Handling interviews. Interpreter 10.2009- 11.2015 Dogus Alarko YDA, LLC • English-Ukrainian-English translation (oral and written); • Work with documents ( official letters, contracts) and special correspondence; • Assistance to Project Manager, Project Coordinator; Office-manager/Translator 12.2008-03.2009 PRT Communication Group • Assistance to Director, President, PR-Managers; • English-Ukrainian-English translation; • Elaboration of new internal documents; • Work with documents ( official letters, bills, presentations etc.) and correspondence; • Cooperation with supplier; • Office-management. Administrative Assistant 05.2007-09.2008 European Business Association, • Assistance to Head of the Board; • Assistance to Regional Manager; • English-Ukrainian-English translation (oral and written); • Creation of appropriate environment to attract new members to Association; • Discount system promotion: attracting new members, improvement of discount programs, conclusion of new agreements; • Writing and publication of Press releases and cooperation with Mass Media; • Hold the Committee meetings and writing minutes; • Social and PR events organization, such as: high level Round tables, conferences, parties, meetings; • Provide guidelines for potential EBA members and application documents preparation; • Provide the members with visa support; • Work with documents (official letters, applications) and correspondence; • Office management.

customer support, Support, Project Management


today

HR, Менеджер проектов, Клиентская поддержка

Kyiv · $600 · More than 10 years of experience · Intermediate

Имею опыт работы как в госструктурах (МВД) так и в частном бизнесе. Хочу найти хорошую команду профессионалов для работы над интересными проектами. Могу и люблю выполнять задачи Customer Support либо HR и работа с внутренним персоналом.

Windows, customer support, Ability to learn quickly, Microsoft Office, Customer service, Customer care, English, Account Management, Good communication skills, Customer Support, Community Management, Support on email, the Customer service, Customer service representative, Support, Service Desk

Умею работать в одиночку и в команде, быстро учусь, люблю создавать новое и участвовать в развитии проектов.

Достойная оплата и условия работы. Интересные проекты и задачи.


yesterday

customer support, account manager 

Kyiv · $1000 · 6 years of experience · Advanced/Fluent

Skills: • Lead generation • Confident presenter and negotiator • Requirements engineering and analysis • Team mentoring and supervision • CRMs: Pipedrive, Hubspot; Tools: Slack, Asana, MS Office. Experience: Worked as a customer support and affiliate manager account/business development manager for over 6 years Languages: Ukrainian, Russian ­ native English ­ fluent French ­ intermediate

Account Management, Support, Customer service, customer support, English, Ability to learn quickly, Customer care, Microsoft Office, Windows, CRM, helpdesk, Good communication skills, Have experience of communication with native speakers, English Fluent, B2B, Communication Skills

Developing confident negotiation skills through career choices enabled me to contribute in expanding an existing client base in one of my recent companies. As I mediated between online calls and meetings with clients and collaboration with the recruitment departments, I implemented strategies to present relevant candidates to the clients in line with their requirements

Having reached the stage where I am assertive in my work and focused on outcome, I look for a post that will employ these qualities in a fast-moving, positive environment


yesterday

Administrative manager

Kyiv · $1000 · 6 years of experience · Pre-Intermediate

Опыт работы июль 2018 – настоящее время (разработка ПО и экспорт IT-услуг), более 150 сотрудников, площадь помещений более 2000 м.кв. административный менеджер Основные обязанности: работа с поставщиками, контроль работы подрядных организаций, участие в проведении тендеров и анализе рынка товаров и услуг, оптимизация закупок для поддержки офисов, контроль предоставленных услуг и товаров, организация и контроль своевременного проведения планового сервисного обслуживания оборудования (кондиционеры, бойлеры, кофемашины), работа с первичной бухгалтерией и договорами; составление и согласование договоров с арендодателем, взаимодействие с арендодателями, работа с инженерными службами офисных центров, контроль работы служб по обслуживанию офисов, контроль предоставления сервисов БЦ, прочие хозяйственные вопросы; запуск в эксплуатацию новых площадей офисов с организацией строительных работ с этапа проектирования до приёмки выполненных работ (вентиляция, кондиционирование, водоснабжение, освещение); координация работ офис-менеджеров контроль качества выполнения обязанностей клининг персонала. Достижения: структурирование процесса закупок внедрение, разработка и последующая модернизация отбойников (дефлекторов) воздуха для диффузоров вентиляции и кондиционирования. структурирование контроля корректной работы систем вентиляции и кондиционирования для поддержания комфортного климата в офисных помещениях с применением датчиков замера температуры и содержания СО2 в офисных помещениях. ноябрь 2013 – июль 2018 ООО «Люксофт-Украина» (разработка ПО и экспорт IT-услуг), более 3000 сотрудников, 2 офисных здания технический специалист бытовой поддержки офисов Основные обязанности: работа с поставщиками, контроль работы подрядных организаций, участие в проведении тендеров и анализе рынка товаров и услуг, оптимизация закупок для поддержки офисов, контроль предоставленных услуг и товаров, организация и контроль своевременного проведения планового сервисного обслуживания оборудования (кондиционеры, бойлеры, дизель генераторов), работа с первичной бухгалтерией и договорами

Communication Skills, Support, Customer service, customer support, Good communication skills, Microsoft Office, helpdesk, Service Desk, Jira, CRM

Ключевые компетенции опыт административной работы в сфере IT; решение сложных задач с применением нестандартных решений; ориентация на получение максимальных результатов в поставленных целях; высокий уровень самомотивации, скрупулёзный подход к делам, оценка рисков; непрерывное самосовершенствование, открытость к новым знаниям.

Готов к покорению новых вершин, применению имеющихся навыков и приобретению новых. Уверен что мой опыт, знания, желание развиваться и самосовершенствоваться, помогут в достижении поставленных задач.


yesterday

Support Engineer

Remote work, Ukraine · $800 · 3 years of experience · Pre-Intermediate

For last 3.5 years i was working in web hosting company(dedicated, virtual servers, domains). No phone calls, only livechat and tickets. Most of the clients were speaking English. I have experience in solving technical problems with servers, deploying websites, linux.

Support, English, Customer service, helpdesk, Ability to learn quickly, Confluence, Jira, Linux, SQL, Technical Support Engineering

LPIC-1 Python(Django/Flask)


9 December

Sales manager/account manager/ team lead/ Business development manager

Kyiv · $1000 · 4 years of experience · Advanced/Fluent

VIP account sales manager, Team lead Advertico (IT - разработка ПО) февраль 2016 — февраль 2019 Обработка клиентов по телефону и почте в чатах, работа в CRM, холодные и теплые звонки, поиск клиентов по разным сервисам ( RocketSearch, show.io Linkedin,Facebook, google, закрытые базы) продажи продукта, обработка возражений. Создание индивидуальных предложений для собственной и общей базы клиентов, составления запросов и активное сотрудничество со всеми отделами в компании, анализ рынка и конкурентов, общение с клиентами с разных стран. Построение отдела VIP sales на два направления ( CIS, Western market, USA, Canada) Sales Director First Conference Hall (Отели / Рестораны / Развлекательные комплексы) апрель 2019 — ноябрь 2019 Построение отдела продаж с нуля (рекрутинг процесс - первая сделка ). Оценка качества продаж,проведение тренингов по лидогенерации и продажам для коллег. Переговоры, презентации, показы. Заключение сделок, поиск новых клиентов, привлечение спонсоров и подрядчиков. Business development processes, marketing development. Работа в CRM, Google calendar, Google docs, Excel. Заключение договоров на английском и украинском языках. Ориентированность на рынок Европы, США, СНГ

Sales, Communication Skills, It sales, English, Business development, International sales, B2B, Negotiations, Lead generation, Account Management, Team management, Presentation skills, Business Developement, Key Account management, B2C, Europe and USA markets, Jira, Leadgeneration, sales negotiation, Client Management, Team Player, Business Analysis, Sales Operation, B2B sales, Upwork, Product management, Linkedin, CRM, Project Management, customer support, Marketing, International Deals, Demo presentations, Leads Generation, Sales Management, Customer care, Partner relationships, Internalional sales, Business Strategy, Client Relationship, Email Outreach, market growth, business negotiations, Team player, fluent English, Sales Navigator, Sales operations, Management, sales, Sales Planning, Recruiting

Опыт построения отделов продаж и саппорта с нуля. Развитие бизнеса, международные продажи В2В / B2C, поиск клиентов (лидогенерация) , опыт работы с CRM ( Helpdesk, JIRA, Sales Force, etc )и ERP системами, использование Upwork, внедрение маркетинговых решений в бизнесе, хорошее знание Microsoft Office ,готов работать в разных сферах,проходить тренинги и обучаться новым для себя направлениям. Готов достигать различных поставленных целей! Рассмотрю любые ваши предложения) Кроме фин.рынков!

Интересуют все отрасли, кроме финансовых рынков.


9 December

Head of Administrative Department

Kyiv · $3000 · 5 years of experience · Upper Intermediate

Expert in Administrative field who specializes in Office Management, Real Estate, Visa&Travel, Procurement, Finance, Branding, Corporate Events, Relocation and have 5+ years experience working in IT companies. - oversee all aspects of front office and warehouse operations across 3 locations - contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; resolve problems; complete audits; - launch new premises (1000+ m2); conclude and terminate lease contracts; manage real estate portfolio; - manage office relocation project (100+ FTE); - launch, develop, support and coordinate of service desk system(Jira); - prepare monthly and annual budget; schedule expenditures; analyze variances; initiating corrective actions; - analyze process workflow, workers and space requirements and equipment layout; implement changes; - develop, implement, enforce and evaluate operations policies and procedures and to follow with communication them to the organization (office standards, V&T, IT HW standards, IT security, relocation, On/Off boarding, approval matrix policies, brand book); - establish contracts and pricing and ensuring proper maintenance and serving local government agencies, such as fire, police, health and safety agencies; - manage relationships with key operations vendors; - manage relocation process (3 successful relocation: Russian citizen to Ukraine, Ukraine citizen to Spain, Indian citizen to Spain); - be responsible for the inventory and performing analysis of the inventory and ensure the utilization of the inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses; - be responsible for all business trips and concierge management; - be responsible for planning and executing company’s social events.

Communication Skills, Problem Management, Process Management, Team Leadership, Team management, Support, Jira, Confluence, Kanban, Excel, MS PowerPoint

Real Estate Management Drives for Results and Strong management skills Project Management Team playing Communication Decision Making Change and Conflict Management Analytical and problem solving Lease agreement management Experience at financial analyzes and reports


9 December

Technical, customer support, IT specialist, SLS

Kyiv · $1500 · 8 years of experience · Advanced/Fluent

Worked as B2C sales rep for 2 years communicating with people across the globe (mainly USA, Canada and UK) over the phone. I do have great communication skills and I'm able to persuade without pushing too hard. I was selling software and services. Later on I was technical support troubleshooting different hardware and software related issues on OSX, Windows, android, iOS and other peripheral devices such as printer's, scanner's etc. Whatever could've been done over the phone and remote session I should've done. Worked as customer support for a product of company too. Can provide step by step instructions both written and verbally. Reporting bugs. Working night shifts, holidays. Creating technical documentation/guide how to act in case of an incident or issue. Troubleshooting network issues. Familiar and have experience with multiple "ticket" systems - jira, snow. Used salesforce for a while, Google tools, VoIP, confluence. Zabbix, grafana, elk, apps, newrelic.

CRM, English, Communication Skills, Sales, International sales, It sales, Team Building, IT outsource sales, Team management, Networking, Marketing, B2C, Support, customer support, Customer service, Microsoft Office, Jira, Windows, helpdesk, Customer care, Account Management, Удаленная работа, Technical Support, Support Management, Service Desk, AWS, Zabbix, appdynamics, newrelic, Manual Testing, Ability to learn quickly, Analytical Skills, Good communication skills, Confluence, Customer Support, zendesk, MacOS, Android, Support on Skype/phone, Excel, Troubleshooting, Customer Service, Scrum, Agile, JIRA, Incident Management, Customer Support Expertise

Learned to troubleshoot any hardware and software related issues. Gained valuable communication and negotiation skills as a sales agent.

Stable income. Self-development, love to communicate with people. Looking for a place to stay for a while. Would love to invest my knowledge, skills and ideas into common good of the company.


7 December

Account Project Manager

Kyiv · $1000 · 5 years of experience · Advanced/Fluent

Areas of Expertise / Skills: • Experienced customer service professional • Valuable support skills • Dedicated team player • Independent thinker • Intercultural communication • Active problem solver • Strong interpersonal skills • Influential motivator • Advanced ENG + bilingual (RUS+UKR) • Patient optimizer • Energetic Risk management • Time management

Support, Sales, English, Ability to learn quickly, Account Management, Project Management

Best sales manager of the month (Roboforex, several times per year since 2013)

1. English environment. 2. Friendly colleagues. 3. Non-stop education and development. 4. Business trips. 5. No cold calls.


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