Candidates 494
$1100 / mo
≈ $13200 / year net
Customer Success Manager/Customer Support Manager
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
My responsibilities:
-sending bills to patients and insurance companies
-detailed payment posting into the billing system
-investigating on status of payments and resolving issues with them,
-handling calls from patients and insurance companies.
- guiding providers on how to use our product (CRM systems).
I'm open to new offers!
$8000 / mo
≈ $96000 / year net
Head of Customer Experience
Ukraine · Kyiv · 7 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 7 years of experience · Advanced/Fluent ·Published today
•Recruiting and training support team
•Implementing modern support tools to provide proper support quality to all the clients using different communication channels
•Prepared training materials, conversation scripts, knowledge-base, documentation to meet team and clients' needs
•Implementing a process for performance management and continuous improvement against established key performance indicators
•Developing and implement service plans to meet and exceed service level agreements
•Collaborating and building strong relationships with internal technical resolution team to build cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
•Working with Product Managers/Operational teams to coordinate deliveries of new integrations
$4000 / mo
≈ $48000 / year net
DevOps Engineer
Ukraine · 5 years of experience · Upper-Intermediate ·Published today
Ukraine · 5 years of experience · Upper-Intermediate ·Published today
- OS Administration ( Linux )
- Databases (MSSQL, Elasticseaech, Clickhouse, PostgreSQL)
- Scripting languages ( Bash )
- Monitoring and analytics ( Datadog, NewRelic, Splunk, Prometheus )
- Containerization ( Docker )
- IAC (Terraform )
- CI/CD ( Gitlab CI )
- Orchestration ( Kubernetes )
- ACM ( Ansible )
$1500 / mo
≈ $18000 / year net
Customer Support/Project coordinator/Team or PM Assistant
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today · In passive search
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today · In passive search
April 2019 – present time:
- Comprehensive administrative support in projects realisation: interaction with the involved project parties for effective maintaining project schedule and efficiency, reviewing and updating of projects data in the ERP systems on a regular basis, participation in project meetings, expense management for proper project costs allocation, etc.,
- Customer service: invoicing and accounts receivable management, communication with customers on project change requests, dealing with clients' claims,
- Reporting and working with accounts.
ACNielsen - Projects coordinator in Data acquisition
May 2018 – April 2019:
- Participation in planning and defining project scope, resource and activity planning (including recruiting and onboarding of team members), time and cost estimation,
- Communication with customers, presenting new features and services,
- Reporting.
Elopak - Customer support (lead of service project)/PA to General Manager
July 2013 – April 2018:
- Participation in implementation of technical service on-duty project: recruiting and onboarding technical staff, drafting of service contracts and further concluding agreements with customers, providing customers with presentations on new services,
- Leading the service project during 4 years: budgeting of working hours of engineers, arranging of business trips, forecasting, KPI reporting; supporting customers with spare parts supply (full cycle from giving quotation to delivery at place) , dealing with clients' claims
Among my achievements I would like to highlight the following:
- coordination and assisting in numerous industrial projects being realised in North and East Europe during last 3 years (SSI Schaefer),
- participation in the development and implementation of two large projects for data acquisition solutions (ACNielsen),
- participation in implementation of technical service on-duty project for dairy industry in Ukraine and leading the project during 4 years (Elopak).
- effective applying of acquired knowledges and obtaining new skills
- participation in business processes
$2500 / mo
≈ $30000 / year net
Lead Technical Support
Ukraine · 10 years of experience · Intermediate ·Published today
Ukraine · 10 years of experience · Intermediate ·Published today
Pivdenny Bank jun 2022 - present time
L3 Technical SupportL3 Technical Support
IR BANK JSC jul 2021 - jun 2022
Head of Banking Systems Support Department
JSC CRYSTALBANK apr 2021 - jul 2021
Head of the ODB and database support department
JSC FIRST INVESTMENT BANK sep 2019 - apr 2021
Deputy head of the ODB and database support department
JSC FIRST INVESTMENT BANK dec 2017 - sep 2019
$1700 / mo
≈ $20400 / year net
Account Manager, Customer Success Manager, Head of Support
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published today
- 15 years + in accounting (global multinational foreign companies (FMCG) in modern trade, banks, agricultural sector, pharma)
- managed the annual budgets (with more than 8 mln. UAH in tobacco sphere)
- market share (volume and value) increasing up to 100% in direct channels
- 96% of customer retention
- long term relations builder (customer care, support, development)
- experienced in upsell/cross sell, support
- successful negotiator
- problem solver
- 100% satisfaction level of customers
- immersion into the projects
Trainings: Account management, Time management, Negotiations skills, Project manangement, etc.
- successful negotiator
- highly focused
- self-motivated
- flexible
- achieved the high level of performance
- customer retention 96%
Looking for the new opportunities preferably in quick development IT industry within friendly, warm, open and non - bureaucratic company.
Quick learner, communicative, honest, team player, flexible, multitasker
$700 / mo
≈ $8400 / year net
customer support manager
Ukraine · Kyiv · 2 years of experience · Pre-Intermediate ·Published yesterday
Ukraine · Kyiv · 2 years of experience · Pre-Intermediate ·Published yesterday
$1500 / mo
≈ $18000 / year net
Sales Team Lead/Sales Team Member
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday
I believe there's a universal principle that applies to various sales scenarios: having a thorough knowledge of the product, knowing the target audience, and understanding the specific needs that the product fulfills are key elements for successful selling.
$800 / mo
≈ $9600 / year net
Customer Support Representative
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published yesterday
06.2017 — 07.2021
Entering merchandise characteristics and illustrations in the database
Customer support representative at HEXA (English desk)
05.2021 - still there
Рhired in April '21 as an intern, passed a 2-month probation period, employed officially in June '21 as a lv1 Support rep.
Main responsibilities:
Communications with customers and employees via calls, chats, messages, and e-mails.
Processing customers' orders, clarifying instructions, explaining the company's policy requirements, escalating issues, etc.
In April '22 promoted to lv2 Support rep.
Main responsibilities:
Still communications with customers and employees
Assigning orders to employees.
Monitoring order completion process.
Receiving feedback from customers and employees.
Solving, investigating, or escalating issues.
In June '23 promoted to Emergency Team Leader
Main responsibilities:
Assume the shift's Team Leader role 1-3 shifts a week.
As shift's TL, perform lv2 support rep. duties, supervise and manage the shift's workflow, making sure the work's done and the shift's goals are met in a timely and proper manner.
Handle, resolve, or escalate refund requests, disputes, tech issues, etc. (calls, chats, e-mails)
Advise the shift's crew in ambiguous, non-standard situations
Please keep in mind I'm employed already.
The expected pay is at $800 before any bonuses.
$1800 / mo
≈ $21600 / year net
Customer Support Manager
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published yesterday