today

Специалист технической поддержки, Помощник системного администратора

Kharkiv · $500 · More than 10 years of experience · Beginner/Elementary

- установка, настройка, оптимизация системного программного обеспечения на предприятии; - установка, настройка и обслуживание систем клиент-банк; - осуществление подключения, тестирования, профилактических работ, ремонта, модернизации средств вычислительной техники. - техническое обслуживание ПК, сети; - блочный ремонт ПК и офисной техники; - прокладка локальных сетей; - обеспечение стабильной работы ПК и оргтехники на предприятии.


today

Техническая поддержка

Kharkiv · $1200 · 6 years of experience · Pre-Intermediate

1st, 2nd und 3rd Level Support Manager MS Office (Word, Excel) Paint FTP-Client Open VPN Foxit Reader Ticket- und Support management systems(Jira) Technical problem descriptions (admission / takeover), administration tasks (test case, problem verification. Customer contact and call center (telephone, mail) Solr (database / archives) Administration / Monitoring Web Application Monitoring Imports and Export Files Apache Jackrabbit Administration Openid Administrator user Management (ORG UNITS, STRUCTURE) Administration XML file Management Monitoring Graylog / Sendgrid / Mailgun ActiveMQ ServiceMix Solr XML file management Monitoring (import and export files) , reimport Solr (index query) Openid-administrator/ user management (ORG UNITS, Structure) administration Apache Jackrabbit Administration Zabbix Technical problem descriptions (record/accept) Administration of tasks

customer support, Support, Customer service, Jira, Microsoft Office, Russian Language, German Language, English Language Pre-Intermediate , Ability to learn quickly

Sendgrid Mailgun ActiveMQ ServiceMix Solr Customer contact (telephone/E-mail) XML file management Monitoring (import and export files) , reimport Solr (index query) Openid-administrator/ user management (ORG UNITS, Structure) administration Apache Jackrabbit Administration Zabbix Technical problem descriptions (record/accept) Administration of tasks

углубление более в техническое направление, желание изучить языки программирования( Java, Javascript). Применение знание немецкого языкаю


today

Customer Support Representative

Kharkiv · $600 · 1 year of experience · Intermediate

Трохи менше року працювала агентом підтримки користувачів платформи з продажу вінтажних речей (німецький ринок). - Допомагала користувачам вирішити проблеми та конфліктні ситуації найбільш прийнятним шляхом; - Здійснювала підтримку стосовно деяких технічних питань та проблем з інтерфейсом платформи. Хочу і надалі бути корисною людям та застосовувати свої вміння, навички і якості в роботі.

Customer service, Support, German, customer support, Customer care, English, Ability to learn quickly, Microsoft Office, Customer Service Management

Це може бути як аутсорс-проект, так і продукт, головне для мене - отримувати задоволення від того, що я роблю. Дуже бажано уникнути холодних дзвінків та телемаркетингу такого роду.


12 December

System administrator

Kharkiv · $1000 · 8 years of experience · Intermediate

IT specialist with 10+ years of professional experience in Information Technology field. Proficient in hardware and software maintenance. TECHNICAL SKILLS Operating Systems: Windows, Linux (Ubuntu/CentOS), Mac OS Networking: TCP/IP, DHCP, DNS, NAT, FTP Windows Server (AD, GP, DHCP, DNS, Hyper-V) Virtualization (VMware, Hyper-V) Mobile Platforms: (Android, iOS, Symbian) Jira, Confluence G Suite Gitlab Jenkins Bash

Linux, bash, MySQL, Nginx, Git, Jenkins, MongoDB


3 December

Team Lead

Kharkiv · $1500 · 4 years of experience · Upper Intermediate

1. Create and develop the process with total yearly savings more 1M $. 2. Client Retention 3. SAAS 6. OKR management. 7. PNL responsibilities. 8. Team management

Project Management, Team management, English, Communication, Risk management, Business Analysis, Support Management, Customer service, Retention&rotation plan creation, People management, Jira, trello, Risk Mgmt, Business Processes, project planning

Coordinate and launch Retention procedures for product company which increased the total yearly saving for more than 1M $. Managing team of 20+ members and coordinate all aspects of their work with management located in different countries.

Personal and career grows, funny colleagues, difficult and interesting projects


2 December

Junior QA Engineer

Kharkiv · $500 · Advanced/Fluent

Currently attending Manual Testing courses at Hillel and working as Customer Care Agent, which includes communication with CMs, solving technical game-related issues and providing explanations, monitoring chats and editing Confluence Languages: English, German, Russian

Jira, English, Linux, Microsoft Office, Git, Excel, Creation of test documentation., Understanding of testing basics, MySQL, HTML, CSS

no night shifts


29 November

Sales Manager

Kharkiv · $850 · 8 years of experience · Intermediate

Опытный менеджер продаж B2B со стажем свыше 7 лет ( с 2012) на производственном предприятии . Сфера металлопрокат и штамповка. Ведение переговоров, заключение договоров, контроль полного цикла продажи. С 2015 по текущее время руководитель подразделения продаж определённого вида продукции завода. На данный момент 3 человека в подчинении. В связи с невозможностью дальнейшей реализации своего потенциала на предприятии, где я работаю сейчас , хочу сменить сферу продаж и перейти в рынок IT.

Sales, B2B sales, B2B, Communication Skills, It sales, International sales, Negotiations, Sales Management

Увеличила оборот предприятия путём продвижения высокорентабельных позиций, получила множество новых клиентов .

не имею опыта в IT-сфере , но быстро учусь и готова развиваться. Хочу получить возможность развиваться и получать достойную оплату своих достижений


29 November

SMM

Remote work, Ukraine · $1000 · 8 years of experience · Upper Intermediate

- Управлял командой из нескольких разработчиков, выкатывали первые беты за месяц с нуля. - Искал гипотезы, растил стартапы. - Занимался продвижение без денег и бюджетов. - Занимался поиском возможностей без бюджетов (например, если нужен дата фид, а его нет). Хочу найти работу с интересными задачами, не хочу больше делать свои стартапы =-)

English, Team management, Business development, Copywriter, Cryptocurrency, Product management, Management, native, SMM prescheduling tools , SMM, Social Media Marketing, Content Development, Content Management, Content strategy, Content writing

- Снизил стоимость привлечения клиента с 70 до 5 долларов. - Сделали лайвскор приложение за две недели. - Вырастил аккаунт в 7 тысяч подписчиков в инстаграме. - Продал "бесплатное" за деньги, трижды предупредив плательщика, что все вот это вот я отдаю бесплатно, незачем платить.

Интересные задачи. Новые рынки и ниши. Отсутствие бюрократии.


26 November

Розробник PHP

Remote work, Ukraine · $500 · Less than a year of experience · Upper Intermediate

⦁ English Teacher and Contentmanager (November 2016 – bis Februar 2016 ) 1. Individual lessons. 2. Content for Instagram. 3. Test composition; ⦁ Kassiererin (April 2018 - September 2018) Burger King in Deutschland - Ulm Ferienbeschäftigung ⦁ Amazon Februar2017 - Juli 2017 Support Manager Custom Support

Content marketing, SMM, English, Marketing, E-mail marketing, PR, copywriting

⦁ English Teacher and Content manager ⦁ Amazon Support Manager

Freelance projects, teleworking (work away from the office), part-time job. Translations, support, art, languages, SMM, Instagram, articles.


26 November

Head of Support / Support Team Lead

Kharkiv · $3500 · 6 years of experience · Upper Intermediate

I have extensive experience in managing the support/consulting department of a large franchise Internet company and fintech IT company for more than 6 years in total. Also, I have a huge experience in developing and implementing the processes. I took the position of a Scrum master. Have experience in leading simultaneously more than 30 projects personally, and more than 100 projects on demand. I have experience in work with developers and QA team in controlling the quality of the current product and the new product, using Jira, MantisBT, Slack, Wunderlist etc. Have an experience in creating Support Department and teaching junior team mates. - 3+ years experience in managing teams - 5+ years experience in leading several projects - 5+ years experience in consulting customers in business development - 5+ years experience in troubleshooting - Knowledge of web applications development process - Experience in developing processes and its implementation - Experience in creating team - Experience in leading L1, L2, L3 Support team - Experience in teaching junior team mates - Extensive experience in supporting customers - Experience working as a Scrum Master - Knowledge of Agile project management frameworks - Knowledge of SDLC process - Upper-Intermediate English - Experience in project documentation - Strong knowledge in HTML5/CSS - Issue tracking systems (JIRA, Mantis) - Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office. - Development methodologies (Agille, Scrum) - Integrating monitoring tools (Google Analytics, Yandex.Metrika) - Master’s degree in Computer system and networks - Master’s degree in Management - PhD student in Project Management

Automating processes, Confluence, Developing business processes, Jira, Managing team, Service Desk, Agile, CSS, HTML, IIS, Jenkins, Project Management, Scrum, Git, Support, Customer service, SQL

- Writing corporate literature (business model, corporate book, additions to the book, etc.); - Writing instructions to the administration panel of the site; - Consulting 100+ customers; - Increase in turnover (monthly fees) in 200%; - Increasing quality of team knowledge and operability with fixed number of employees (facilitation in learning team mates); - Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks); - Implementing the study system for juniors and newbies with further upgrading their knowledge.

- Trips abroad with ability to relocation; - Flexible working schedule; - Friendly colleagues; - Interesting projects; - Opportunity for career growth; - Ability to work at home or from other city for a short period of time in case of travelling;


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