тех. поддержка

Киев, Харьков, EU, USA, Canada, Черновцы, Львов · $500 · 1,5 года опыта · Advanced/Fluent

Client manager - Searching for clients. Writing business letters. Client support. Maintaining business correspondence. Account manager - Working with affiliates, pubs and their accounts. Creating advertisement offers, working with database, analysis of advertisement campaigns performance, focusing on the improvement of the profits from ads. On both sides.

Support, Customer care, customer support, Ability to learn quickly, Customer service, Microsoft Office, CRM, Account Management, Communication Skills, English, customer support manager

Робота в міжнародних компаніях (гуманітарних та IT)

Шукаю нове випробування для себе на посаді QA або тех. підтримки. Бажаю навчатись та вдосконалювати свої навички.


Customer Support Manager / Team Leader 

Харьков · $1000 · 4 года опыта · Advanced/Fluent

In early 2016 I started as a Customer Support Representative in a web hosting company. Mainly I worked with domain names, but around a year after starting there, I took over more complicated hosting-related responsibilities. As my additional task in that time I was an infospace coordinator in the department, handling creation and update of both internal and external documentation. In early 2018, I worked abroad as a Subject Matter Expert (Latin America). This was a brief business trip, for a total of three month. Since coming back to Ukraine, I passed additional training and overtook the responsibilities of a Team Leader. For around a year I've been managing a team of around ten representatives of different skills, experience levels and background. After that I've decided to leave and challenge myself at a more tech-oriented position - a Support Engineer at a high-profile fintech company. Working there since September 2019.

Customer service, English, customer support, Support, Ability to learn quickly, Customer care, Microsoft Office, Jira, Good communication skills, Windows, helpdesk, Service Desk, Confluence, Linux, Customer Support Management, Communication Skills, Customer Support, Troubleshooting

Helping a number of my team members improve their skills and advance their career in the company.

24 февраля

Localization Manager, Localization Specialist

Харьков, Киев, Львов · $1800 · Больше 10 лет опыта · Advanced/Fluent

Over 12 years of experience in the translation industry, 7 years as a Translation/Localization Project Manager. May 2018 – Present: Localization Manager Localization Manager: • Localization support on all stages of the product development cycle • Process setup in the company • Assistance in UI/UX design and PSI creation • Linguistic QA of cloud-based and mobile applications Technical Writer: • Knowledge base maintenance • Article creation and basic HTML formatting for the customer-facing portal Jan 2014 – May 2018: Project Manager (Translation, Localization) Project Manager: • Managing translation and localization • Process planning, execution, support • Negotiations with clients from the EU and US, creation of schedules, project-related documentation, and instructions • Freelance and in-house team management Language Lead: • TM and TB maintenance, ensuring adherence to style guides, training, DTP, linguistic QA, bug tracking, linguistic sign-off Feb 2012 – Oct 2013: Project Manager (Translation, Localization) Managing translation and localization projects. Additional duties: Editor, Translator Sep 2009 – Jan 2010 (short contract): IT Department Translator Aug 2005 – Jan 2012: Freelance translator Software Skills: CAT: SDL Trados Suite (Studio, MultiTerm, Passolo), SmartCAT, LingoHub, Memsource, MemoQ, WordFast Management Platforms: Azure DevOps (VSTS), Jira, MS Dynamics, MS Project TMS: XTRF, Projetex, WorldServer, SDL TMS, Plunet LQA Tools: Verifika, Xbench, Change Tracker

Project Management, Localize tool, Localization, Translation, SDL Trados, CAT tool, Communication, Technical writer, Knowledge base

Work on high-visibility and high-quality demanding software and website localization and translation projects for Microsoft, HP, Intel, Sony, Amazon, General Electric, Garmin, Husqvarna, Lenovo, Nokia, OKI and many others. Management of large-scale tasks with complex workflows, involving 10+ linguists for simultaneous processing of 200 000+ words in online and desktop CAT tools.

I am always willing to master new skills and tools

24 февраля

Account Manager/Technical support

Харьков · $1000 · 1,5 года опыта · Upper Intermediate

Hi there, my name's Maria. I'm looking for new interesting opportunities as Account Manager. Please check my previous experience Position – Account Manager/CSR Responsibilities: • Account Manager for 20+ Enterprise customers • Upsale, Pre-sale • Debt collection • Escalation point for support-related financial and technical issues • Enterprise customers termination manager • Server abusers / Account termination process manager • Writing internal financial and technical documentation about the product • Creation, describing and modernization of internal workflows for Financial and Support Projects, FAQ • Monthly reporting • Jira moderator • Zoho moderator Progress: Described and improved debt-collection process, billing tracking, support process; improved English writing and talking skills, acquired and improved skills in Jira, Kayako, Zoho CRM, Free Agent, Stripe programs, technical background of the product

Account Management, Support, Ability to learn quickly, Customer care, Jira, Stress-resistant, customer support, Conflict solving, Customer service, Communication Skills, Confluence

Interesting projects, a great professional and material opportunities, responsive team

24 февраля

Customer support manager

Харьков · $600 · 3 года опыта · Upper Intermediate

Hi, thank you for your attention! My name’s Sofia and I’d like to join friendly team to work on interesting project. :) Here’s my previous job experience: Customer support agent, Addsalesforce (04.2019-12.2019) • Correspondence with clients (in English) and clarification of their needs, helping with solving problems with marketplace. • Investigating and solving customers' problems. Issuing refunds or compensation to customers. Call-center operator, Meet&meat (11.2018-04.2019) • Acquiring and processing orders from the mail, outgoing and incoming line. • Routing couriers. Monitoring the work of couriers. • Keeping cash registers and financial statements per day. • Customer consultation on the menu and delivery issues. Call-center operator, Yaposhka (06.2017 - 10.2018) • Acquiring and processing orders from the mail, outgoing and incoming line. • Customer consultation on the menu and delivery issues.

Customer service, Support, customer support, Microsoft Office, CRM, Ability to learn quickly, Good communication skills, Customer care, English, Communication Skills, Service Desk, helpdesk, Customer Support, Troubleshooting, Confluence, Conflict solving, great communication skills, Ubuntu, Slack, Atlassian Confluence, Flock, Dispute resolution, Technical Support

• Working with Atlassian; • Improving customer service procedures, policies and standards; • Mentoring newbies; • Assisting with creating new templates. Fluent in Ukrainian, Russian. English - B2.

- interesting challenges; - flexible working hours; - team-oriented and friendly atmosphere; - competitive compensation.

22 февраля

Customer care

Харьков · $500 · Upper Intermediate

Adobe Photoshop, Adobe Illustrator, HTML, CSS, UI/UX, Adobe After Effects, English

6 февраля

Jira Project Administrator

Харьков · $1200 · 4 года опыта · Upper Intermediate

Опыт 5,5 лет в IT - Communications Manager, QA Auditor, Internal Process Manager _______________________________________________________ - Experience in writing technical articles and documentation - Ability to maintain knowledge base on the business needs - Strong English skills (Upper-Intermediate) - Basic German skills (A2) - Business communication skills - Business emails writing skills - Knowledge of JIRA and Confluence - Proactive attitude and product management mindset - Solid organizational skills including attention to detail and multi-tasking - Ensuring organisational initiatives and projects are successfully communicated to employees and stakeholders - Excellent team player with the ability to work within a collaborative environment - Master's degree in Management of foreign economic activity - Basic MySQL Knowledge (cPanel-integrated) - Knowledge of financial analysis - Leadership - Time management - Business process analysis - Experience working with US and EU customers (written) - Sharp analytical and problem-solving skills - Flexibility to work in multi-cultural and multi-functional environments - Experience in Hosting Customer Support - Configuration of complex workflows, custom screens, fields, security, and notification schemes in Jira - Jira Service Desk - Integrating of Tempo Time Tracking Tools in Jira Working experience Namecheap: - Customer Support Representative (May 2015 – November 2016) - Communications Manager (December 2016 – May 2019) CHI Software: - QA Auditor (from June 2019) - Internal Process Manager (from January 2020)

AnswerDash, Confluence, customer support, Google tables, hosting support, Jira, Leadership, MS Office, Multitasking, Team player, time management, trello, writing, editing, proofreading, Financial Analysis, Agile, English, Business Process Analysis, Analysis and research, Business Processes, Business Administration, Business workflows, documentation preparation, BPMN, Communication Skills

Education Simon Kuznets Kharkiv National University of Economics 2011 – 2015 Bachelor’s degree in Management of foreign economic activity 2015 – 2017 Master’s degree in Management of foreign economic activity Business Analysis courses at Hillel IT School November 2018 – January 2019 Publications Вибір нового ринку збуту та його вплив на зовнішньоекономічну діяльність підприємства Конкурентоспроможність та інновації: проблеми науки та практики. Матеріали Міжнародної науково-практичної конференції 17 – 18 листопада 2016 р. – Харків : ФОП Лібуркіна Л. М., 2016. Укр. мова, рос. мова, англ. мова

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

31 января

Junior QA Engineer, Support

Харьков · $500 · Advanced/Fluent

Currently attending Manual Testing courses at Hillel and working as Customer Care Agent, which includes communication with CMs, solving technical game-related issues and providing explanations, monitoring chats and editing Confluence Languages: English, German, Russian

Jira, English, Linux, Microsoft Office, Git, Excel, Creation of test documentation., Understanding of testing basics, MySQL, HTML, CSS

no night shifts

31 января

customer support

Удаленная работа, Украина · $350 · 1 год опыта · Upper Intermediate

I have experience in technical support, I’m learning fast

Support, English, Customer service, customer support, Good communication skills, HTML, PHP, CSS, Windows, Microsoft Office, Customer care, Ability to learn quickly, Google Analytics

Good experience with people and computers.


31 января

Customer Support / Customer Success / Community Manager

Харьков · $700 · 3 года опыта · Upper Intermediate

Customer Support Specialist in Vinted Inc. (1 year 1 month) - Member of International team; Team Mentor. - Identify customer needs and help customers use specific features. - Respond to customer queries in a timely and accurate way, via mail or chat. - Resolve problems by clarifying the customer's complaint; determining the cause of the problem. - Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Assist in training junior employees.

MS Office, Google Docs, CRM, Customer Care, Customer Service, Customer Support, Customer Support Expertise, Customer Relations, Customer Success, Live Chat, Help Desk, Windows, Apple IOS / Mac OS, Atlassian Confluence, Conflict solving, Communication Skills, Adaptability, Ability to Learn Quickly, Service Desk, Slack

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