4 июня

Менеджер сервисного направления / Customer support representative

Харьков · $1000 · 6 лет опыта · Upper Intermediate

* Организация "с нуля" претензионно-рекламационной деятельности предприятия; * Организация сети сервисных центров на базе клиентов компании; * Участие в организации и внедрении системы менеджмента качества предприятия по системе ISO:9001; * Владению английским (Upper Intermediate), русским и украинским языками (свободно); * Ранее имел большой практический опыт организации закупочных процессов и взаимодействия с предприятиями Украины, ближнего (Россия, Белоруссия) и дальнего зарубежья (Китай); * Опыт проведения командировок по Китаю и Украине; * Опыт заключения договоров/сделок, в,т.ч. с зарубежными поставщиками и их последующего ведения; * Владение средой 1С8, 1С7, пакет MS Office, Bitrix-24 и пр;

English, Support, Customer service, customer support, Ability to learn quickly, Customer care, Good communication skills, Microsoft Office, Communication Skills, Service Desk, Excel, Business Processes, International sales, Customer Care, support to customer, Business English, Customer Relations, Онлайн поддержка, Troubleshooting

* Организация с нуля сети сервисных центров на основе партнёров компании; * Разработка и внедрение рекламационных/сервисных процессов внутри компании

Новые знакомства, знания и возможности.


4 июня

Системный Администратор

Харьков · $500 · 5 лет опыта · Intermediate

Установка, настройка и конфигурирование различного ПО и операционных систем семейства Windows/Ubuntu; администрирование учётных записей; настройка и поддержка ЛВС; прокладка кабелей, диагностика и ремонт ПК и сетевого оборудования; настройка IP телефонов, консультация пользователей.

Windows, TCP/IP, DNS, DHCP, voip/asterisk, Network Administration, Корпоративные антивирусные решения, установка систем видеонаблюдения, Ремонт/апгрейд ПК, Networking, монтаж, Битрикс24

Хочу развивать и совершенствовать свои навыки системного администратора и веб дизайнера, ну и английский не помешало бы подтянуть.


2 июня

Junior QA Engineer (from 500$), Support (salary from 800$)

Харьков · $500 · 5 лет опыта · Advanced/Fluent

Completed a Course in Manual Testing at Hillel and working as Customer Care Agent, which includes communication with CMs, solving technical game-related issues and providing explanations, monitoring chats and editing Confluence Languages: English, German, Russian

Jira, English, Linux, Microsoft Office, Git, Excel, Creation of test documentation., Understanding of testing basics, MySQL, HTML, CSS

no night shifts


1 июня

Technical Support / Part-time customer support

Харьков · $900 · 6 лет опыта · Upper Intermediate

Wide experience in customer and technical L1 support (hosting provider, mBaaS provider). Looking for a position of a Technical support specialist (L2) in order to develop technical skills and knowledge. Also consider part-time customer/technical support positions. Night shifts are not desirable.

English, Support, Customer service, Customer care, Customer Relations, Good communication skills, Customer Support, Troubleshooting


1 июня

Project Manager / IT Project Coordinator / Business Analyst

Харьков · $1800 · 3 года опыта · Advanced/Fluent

I have been working in the IT-sphere for more than 7 years. My career started in the customer service sphere. I have extensive experience working in the front line helping clients and teammates with resolving complex technical IT issues. I possess excellent client-facing skills, natural problem solving, and analytical skills, the same as the ability to contribute to the development of best practices, procedures, and policies within a company. Also, I have wide experience in dealing with native English speakers. As a Project Manager, I have a wide list of responsibilities. Here is the list of the main duties, but they are not limited to the ones below: • Managing the software development process on multiple projects (up to 6 simultaneous projects) at various stages: proposal creation, inception, delivery, post-production support; • Ensuring the project delivery process and deliverables within time and scope constraints; • Establishing a process to provide effective work. Prioritizing project tasks, distribution of the tasks among the team members, and monitoring of project progress; • Intensive constant work with engineering teams – from composing the structure and building the team to further supervision and support; • Establishing a relationship and effective communication flow with the clients; • Requirement clarification with the stakeholders, creating use cases, Software Requirement Specification; • Working with the team. Main directions: motivate, maintain the team’s morale, resolve conflicts, performance review meetings. Working with team members to facilitate their growth; • Initiating and approving required project-specific training for the project team members and other tasks; • Working with top management: constant development and improvement of project processes; • Reviewing and checking team time reports ensuring they are maintained according to company guidelines; Also, I had experience working with an enterprise company and government projects.

English, Project coordination, Project Management, Team management, Communication, project planning, Remote team management, Customer relationship management, Business Analysis, Software development life cycle, Software project management, Specification&Requirements Management, User Stories, Requirements and backlog management, Requirement analysis, Quality Assurance , monitoring and control, Confluence / Jira


31 мая

Technical Writer, Support Specialist, Content Writer

Харьков · $700 · 7 лет опыта · Upper Intermediate

Знание английского языка на уровне свободной переписки, неплохой разговорный, опыт работы в поддержке пользователя, ведении деловой переписки, переводов разного рода документации (юридической, медицинской, технической, образовательной), написании мануалов и тюториалов, описании готовой функциональности на англ.языке. Знание немецкого на среднем уровне, литовского на элементарном. Опыт работы координатором проекта, учителем английского и немецкого языка, письменного переводчика, техническим писателем.

English, German, Jira, SVN, Manual Testing (QA), Project Management, Lithuanian, CSS, HTML, User stories, Microsoft Office, Agile, Scrum, writing, editing, proofreading, XML, Communication

Коммуникабельность, ответственность, умение принимать решения и решать спорные вопросы, внимательность, организованность. Умение располагать к себе, быстрая обучаемость.

Sales (обзвон и навязчивое предложение клиентам своих услуг) меня не привлекает вообще. Ищу работу с использованием английского языка и,по возможности, немецкого. Люблю переводить,писать различный контент на заданную тематику, работать с клиентами, поясняя им где какая настройка и как это работает или будет работать,писать туториалы и мануалы, описывать готовую функциональность. Работу без официального оформления, релокацию не рассматриваю впринципе. Работа в офисе, удаленка - только Харьков. Работу, где присутствую только ночные смены или большое их количество - не предлагать.


31 мая

Customer Support

Харьков · $500 · Intermediate

Project Manager (call-center) During 4 years of work in the company I held the positions of sales manager, supervisor, analyst and project manager. Duties: Making "warm" calls to connect the company's additional services to current customers (Sales Manager). Receive calls and advise clients of the company (Technical Support Specialist). I made different trainings for increasing the level of sales / product knowledge, monitoring the implementation of project standards, maintaining schedules and monitoring the schedule and loading of employees - a group of 5 people. (Outgoing Supervisor) Reporting on the work of the contact center, monitoring performance of indicators on a weekly, monthly basis, forecasting within the framework of specified indicators for projects (Analyst). Communication with potential and current clients, support of the client at all stages of work with the project, communication channel between the operational department and the customer (Project Manager). Data entry operator + Team Lead (IT-company) Duties: Consolidate data on customer applications. This is work with documents and spreadsheets, as well as work with maps. Management of the team and the workflow, reporting on the working process and control of a quality.

Customer service, customer support, Good communication skills, Team management, Jira, Project Management, Excel


29 мая

Senior Support Manager / Reputation Manager / Support Team Lead /

Харьков · $1000 · 2 года опыта · Upper Intermediate

Last 2,5 years I've been working in the US product development and distribution company (electronics). I started to work as a Customer Support Agent in Support dept. but after the first 5 days of the training I was promoted to the Reputation Management Specialist and after 4 month I headed the Reputation Management sub-division which consisted of 4 great persons. The main responsibilities included all aspects of organization of the work process in the sub-division. Optimization and facilitation of the team's work by means of administrating Zendesk platform (creating triggers, automations etc.). Building and maintaining an information database for RM team newcomers, describe working processes&handovers inside the team; Achieving company targets and KPI’s as set by the President of the company by having own quarter/monthly rocks; Working closely with Marketplace Managers and E-commerce department for achieving common results; Product insert management; Initiation the generation and the purchase of reviews depending on the risks and needs of the company or product; Continuous search and implementation of new ways to achieve the goals of the unit to improve efficiency and effectiveness; My last position was PR & Influencer Manager and my responsibilities were: Driving brand awareness targeted on sales increase; Identifying and building relationships with prominent influencers and thought leaders (on Youtube, Instagram); Brainstorming new, creative approaches to influencer campaigns (Brand collaboration, cross-promotion, outreach templates etc.); Researching the tech platforms used to run campaigns efficiently; Identifying opportunities for greater profits by analyzing the influencers profiles (via various online tools and intuition);

Support, English, Customer service, Ability to learn quickly, Good communication skills, CRM, helpdesk, Communication Skills, Team management, zendesk, Troubleshooting, Customer Support, Customer care, Project Management, client communication, reputation management, Excel, Client Management, public relations, Customer Support Expertise

Developed and successfully implemented: - KPI's system, quality assurance system and performance-based bonus system; - the process of sending handwritten letters to reactivate the reviewer/customer and change the opinion about the company of even the most dissatisfied customers. - the process of identifying a reviewer and finding ways to communicate with him, which reduced the number of unidentified reviewers and allowed to increase the number of upgraded reviews. - wrote the text of a letter to the customer which indirectly (psychologically) prompted to change the review and at the same time did not violate the rules of the marketplace, despite the fact that requests to change the review are strictly prohibited. Thereby increased the number of people who changed their feedback after providing support through the marketplace.

I am looking for the lead position in any department with interesting tasks, career growth opportunities and the opportunity to learn and grow professionally.


28 мая

customer care specialist / shift manager

Харьков · $500 · 2,5 года опыта · Advanced/Fluent

Worked with Amazon for 1.5 years and Ninecore for 2.5 years as shift manager for and customer support specialist and trainer.

English, Customer service, Support, Customer care, customer support, Good communication skills, CRM, Ability to learn quickly, Microsoft Office, Windows, Excel, zendesk, Customer Support Expertise, Test documentation, Technical support, helpdesk, Agile, Google tables

Taking my support teams target above 90% and meeting the bonus target every month.

Comfortable with small or Big team.


25 мая

Customer support Team lead (call-center)

Киев, Одесса, Львов, Харьков, Днепр · $1500 · 4 года опыта · Intermediate

Last 4 years I've been working in Lucky-labs (gambling sphere) in Support department (call-center). At the bigging, it was position of support manager and after 9 month I became Shift Supervisor. After that, I get the position of Support team lead. There were 32 persons in my team (Support managers and 2 Quality managers). The main responsibilities includ all aspects of organisation work process in department from the technical procuring to recruitment and training: - organization and ensuring the smooth operation of the department; - team management, motivation and quality assessment of its work; - development and implementation of a system assessing the quality of work of employees; - work with motivation and demotivation of employees; - solving organizational issues related to the work of department; - processing of incoming customer requests, including work with VIP clients; - sale of company service Now I'm looking the lead position in support or the other department with interesting tasks and career prospects. I want to improve my knowleges and became more professional. For my employer, I can provide the serious relation to work, disciplin, huge desire to work, high working capacity.

customer support, Team management, Project Management, Good communication skills, Ability to learn quickly, Live Chat

I am looking for a lot of work, interesting, difficult tasks and career growth.


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