Remote work, Ukraine · $500 · Less than a year of experience · Upper Intermediate
English Teacher and Contentmanager (November 2016 – bis Februar 2016 ) 1. Individual lessons. 2. Content for Instagram. 3. Test composition; Kassiererin (April 2018 - September 2018) Burger King in Deutschland - Ulm Ferienbeschäftigung Amazon Februar2017 - Juli 2017 Support Manager Custom Support
Content marketing, SMM, English, Marketing, E-mail marketing, PR, copywriting
English Teacher and Content manager Amazon Support Manager
Freelance projects, teleworking (work away from the office), part-time job. Translations, support, art, languages, SMM, Instagram, articles.
Kharkiv · $3500 · 6 years of experience · Upper Intermediate
I have extensive experience in managing the support/consulting department of a large franchise Internet company and fintech IT company for more than 6 years in total. Also, I have a huge experience in developing and implementing the processes. I took the position of a Scrum master. Have experience in leading simultaneously more than 30 projects personally, and more than 100 projects on demand. I have experience in work with developers and QA team in controlling the quality of the current product and the new product, using Jira, MantisBT, Slack, Wunderlist etc. Have an experience in creating Support Department and teaching junior team mates. - 3+ years experience in managing teams - 5+ years experience in leading several projects - 5+ years experience in consulting customers in business development - 5+ years experience in troubleshooting - Knowledge of web applications development process - Experience in developing processes and its implementation - Experience in creating team - Experience in leading L1, L2, L3 Support team - Experience in teaching junior team mates - Extensive experience in supporting customers - Experience working as a Scrum Master - Knowledge of Agile project management frameworks - Knowledge of SDLC process - Upper-Intermediate English - Experience in project documentation - Strong knowledge in HTML5/CSS - Issue tracking systems (JIRA, Mantis) - Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office. - Development methodologies (Agille, Scrum) - Integrating monitoring tools (Google Analytics, Yandex.Metrika) - Master’s degree in Computer system and networks - Master’s degree in Management - PhD student in Project Management
Automating processes, Confluence, Developing business processes, Jira, Managing team, Service Desk, Agile, CSS, HTML, IIS, Jenkins, Project Management, Scrum, Git, Support, Customer service, SQL
- Writing corporate literature (business model, corporate book, additions to the book, etc.); - Writing instructions to the administration panel of the site; - Consulting 100+ customers; - Increase in turnover (monthly fees) in 200%; - Increasing quality of team knowledge and operability with fixed number of employees (facilitation in learning team mates); - Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks); - Implementing the study system for juniors and newbies with further upgrading their knowledge.
- Trips abroad with ability to relocation; - Flexible working schedule; - Friendly colleagues; - Interesting projects; - Opportunity for career growth; - Ability to work at home or from other city for a short period of time in case of travelling;
Kyiv, Odesa, Lviv, Kharkiv, Dnipro · $1500 · 4 years of experience · Intermediate
Last 4 years I've been working in Lucky-labs (gambling sphere) in Support department (call-center). At the bigging, it was position of support manager and after 9 month I became Shift Supervisor. After that, I get the position of Support team lead. There were 32 persons in my team (Support managers and 2 Quality managers). The main responsibilities includ all aspects of organisation work process in department from the technical procuring to recruitment and training: - organization and ensuring the smooth operation of the department; - team management, motivation and quality assessment of its work; - development and implementation of a system assessing the quality of work of employees; - work with motivation and demotivation of employees; - solving organizational issues related to the work of department; - processing of incoming customer requests, including work with VIP clients; - sale of company service Now I'm looking the lead position in support or the other department with interesting tasks and career prospects. I want to improve my knowleges and became more professional. For my employer, I can provide the serious relation to work, disciplin, huge desire to work, high working capacity.
customer support, Team management, Project Management, Good communication skills, Ability to learn quickly, Live Chat
I am looking for a lot of work, interesting, difficult tasks and career growth.
Kharkiv · $400 · Upper Intermediate
Have no experience in IT yet. I worked as a sales manager. My previous position was a customer relationship manager. - AddSalesForce Customer relationship manager. - Landstar Agent Ukraine Sales Manager
Sales, Lead generation, B2B, English, It sales
Have been awarded a certificate for completion of the IT Sales course.
Currently looking for the opportunity to join a good IT company as a junior sales manager.
Kharkiv · $800 · 6 years of experience · Upper Intermediate
I have 5+ years of experience in customer and tech support in different types of businesses, including fintech, banks, cryptocurrencies, SaaS providers, etc. Got experience in implementing and further optimizing several SaaS. Preparing employees to use a new product and replenishing the knowledge base for future support employees. Fluent English, Russian, Persian. Intremidiate Turkish.
Jira, helpdesk, CRM, English, zendesk, Microsoft Office, Windows, Ability to learn quickly, Service Desk, Customer care, Project Management, Ticket system, Technical Support, Team management, Freshdesk, Customer Support, Slack, SaaS, Sales, Communication Skills, Upper Intermediate English, trello, salesforce, bitrix24, Troubleshooting, Team Building, Conflict solving, User Experience
Contributed to the internal and external knowledge bases, the creation of FAQ, training materials for future employees. Сreation of a support department from scratch and further optimization. The introduction of several products in the banking sector and fintech
I would like to find a company that promotes self-development; Offers opportunities for internal career advancement; and recognizes contributions, skills, and achievements.
Kharkiv · $500 · 4 years of experience · Upper Intermediate
Customer Support Representative (IT Software Company) Technical Writer (IT Software Company, the main goal was to write user-friendly manuals for product clients)
Offered the most friendly assistance to customers in a very respectful manner that eventually lead to satisfaction of customer's needs and wants :)
Hope to make more happy and satisfied customers by helping them in solving variety of different problems they come across while using different types of products and services
Remote work, Ukraine · $500 · 2 years of experience · Advanced/Fluent
My work experience is about: - working at English-language Customer Support department for 2 years; - developed communication (including Business communication) skills; - developed English (Advanced/C1 level). -
Advanced English, English, Customer Support, Customer service, customer-centric approach
- Customer questions answered clearly, customer needs - satisfied; - No conflict situations with customers; - Good feedback from clients.
- Good training; - Cool team; - Competitive salary.
Kharkiv · $800 · 10 years of experience · Beginner/Elementary
Tableau, Стратегическое планирование, Управление проектами, Продажи, Аналитика, Системы управления предприятием (ERP),
аналитика, Системы управления предприятием (ERP), стратегическое планирование, Управление проектами, Tableau, Продажи
Разработал методологические подходы по приведению цепи поставок в соответствие к фактическому потреблению по Теории ограничений. Внедрение подхода дало следующие результаты: уменьшение запасов в готовой продукции и сырье на 50%, высвобождение производственных мощностей на 35%, сокращение дефицита готовой продукции в 2 раза. Разработал модель управления жизненным циклом продуктов, которая стала основой для программы улучшения продуктового портфеля компании, повысив среднюю рентабельность на 10 %.
Kharkiv · $600 · 2 years of experience · Upper Intermediate
2017-2019 "Addsalesforce" менеджер по работе с клиентами (французский язык)
Customer care, Support, Customer service, English, customer support, Communication Skills, Ability to learn quickly, Good communication skills
Я научилась общаться с клиентами, расширила свой кругозор и приобрела полезные навыки. Работала с клиентами из Франции.
Я бы хотела работать в сфере клиентской поддержки, желательно с французским языком (можно и с английским). Это может быть большая или маленькая компания.
Kharkiv · $350 · Less than a year of experience · Upper Intermediate
Прошёл стажировку на должность PM в компании NIX. Люблю находить решения для проблем, оптимизировать процессы. Работал в такси больше года, улучшил стрессоустойчивость и умение находить общий язык с абсолютно разными людьми.
Project Management, Agile, Scrum, Kanban, Jira, Team management, English, SDLC, Communication
Нахожу общий язык с любыми людьми. Проехал автостопом больше 40 тысяч километров по снг и европе.Учусь на своих ошибках, стараюсь учится на чужих.