26 January

Head of Support / Support Team Lead

Kharkiv · $3500 · 6 years of experience · Upper Intermediate

I have extensive experience in managing the support/consulting department of a large franchise Internet company and fintech IT company for more than 6 years in total. Also, I have a huge experience in developing and implementing the processes. I took the position of a Scrum master. Have experience in leading simultaneously more than 30 projects personally, and more than 100 projects on demand. I have experience in work with developers and QA team in controlling the quality of the current product and the new product, using Jira, MantisBT, Slack, Wunderlist etc. Have an experience in creating Support Department and teaching junior team mates. - 3+ years experience in managing teams - 5+ years experience in leading several projects - 5+ years experience in consulting customers in business development - 5+ years experience in troubleshooting - Knowledge of web applications development process - Experience in developing processes and its implementation - Experience in creating team - Experience in leading L1, L2, L3 Support team - Experience in teaching junior team mates - Extensive experience in supporting customers - Experience working as a Scrum Master - Knowledge of Agile project management frameworks - Knowledge of SDLC process - Upper-Intermediate English - Experience in project documentation - Strong knowledge in HTML5/CSS - Issue tracking systems (JIRA, Mantis) - Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office. - Development methodologies (Agille, Scrum) - Integrating monitoring tools (Google Analytics, Yandex.Metrika) - Master’s degree in Computer system and networks - Master’s degree in Management - PhD student in Project Management

Automating processes, Confluence, Developing business processes, Jira, Managing team, Service Desk, Agile, CSS, HTML, IIS, Jenkins, Project Management, Scrum, Git, Support, Customer service, SQL

- Writing corporate literature (business model, corporate book, additions to the book, etc.); - Writing instructions to the administration panel of the site; - Consulting 100+ customers; - Increase in turnover (monthly fees) in 200%; - Increasing quality of team knowledge and operability with fixed number of employees (facilitation in learning team mates); - Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks); - Implementing the study system for juniors and newbies with further upgrading their knowledge.

- Trips abroad with ability to relocation; - Flexible working schedule; - Friendly colleagues; - Interesting projects; - Opportunity for career growth; - Ability to work at home or from other city for a short period of time in case of travelling;

21 January

Technical and Customer support representative 

Kharkiv · $800 · 6 years of experience · Upper Intermediate

I have 5+ years of experience in customer and tech support in different types of businesses, including fintech, banks, cryptocurrencies, SaaS providers, etc. Got experience in implementing and further optimizing several SaaS. Preparing employees to use a new product and replenishing the knowledge base for future support employees. Fluent English, Russian, Persian. Intremidiate Turkish.

Jira, helpdesk, CRM, English, zendesk, Microsoft Office, Windows, Ability to learn quickly, Service Desk, Customer care, Project Management, Ticket system, Technical Support, Team management, Freshdesk, Customer Support, Slack, SaaS, Sales, Communication Skills, Upper Intermediate English, trello, salesforce, bitrix24, Troubleshooting, Team Building, Conflict solving, User Experience

Contributed to the internal and external knowledge bases, the creation of FAQ, training materials for future employees. Сreation of a support department from scratch and further optimization. The introduction of several products in the banking sector and fintech

I would like to find a company that promotes self-development; Offers opportunities for internal career advancement; and recognizes contributions, skills, and achievements.

17 January

Главный экономист

Kharkiv · $800 · 10 years of experience · Beginner/Elementary

Tableau, Стратегическое планирование, Управление проектами, Продажи, Аналитика, Системы управления предприятием (ERP),

аналитика, Системы управления предприятием (ERP), стратегическое планирование, Управление проектами, Tableau, Продажи

Разработал методологические подходы по приведению цепи поставок в соответствие к фактическому потреблению по Теории ограничений. Внедрение подхода дало следующие результаты: уменьшение запасов в готовой продукции и сырье на 50%, высвобождение производственных мощностей на 35%, сокращение дефицита готовой продукции в 2 раза. Разработал модель управления жизненным циклом продуктов, которая стала основой для программы улучшения продуктового портфеля компании, повысив среднюю рентабельность на 10 %.

15 January

Technical and Customer Support Specialist

Kharkiv, Kyiv, Lviv, Berlin, London, EU, USA · $1250 · 5 years of experience · Advanced/Fluent

I have 5 years experience as a Customer Support Specialist and Subject Matter Expert at one of the leading companies in the domain registrar and hosting markets (the company is US-based, so all the communication is in English). I also conducted Quality Assurance analysis in the same company for almost 3 years, and participated in onboarding process of newcomers. Before that, I worked as a Network and Systems Administrator in a local Cybercafe where I had responsibilities in maintaining a local network and setting up various computer/office equipment. I also worked as a Cable Network Engineer, installing twisted pair cable networks in the city residential areas. In other words, I have a range of both soft and hard skills. Fluent in English, Ukrainian, Russian. Also have limited working proficiency in French.

Support, English, Customer service, customer support, Customer care, Jira, Kayako, Microsoft Office, Excel, Ability to learn quickly, Confluence, English Fluent, Upper Intermediate English, cPanel, whm, Linux, Ubuntu, Technical Support Engineering

As a customer support specialist, I had one of the highest effectiveness rates among all the team members. I also contributed to internal and external knowledgebases by creating several articles.

I would love to find a company that encourages self-development; offers possibilities for internal transfers; and recognizes contribution, skills and achievements.

15 January

Project Manager - Менеджер проектов

Kyiv, Kharkiv, Sumy · $1500 · 5 years of experience · Beginner/Elementary

С 2012 года являюсь PM. Начинал работать сначала программистом и сео. Далее была команда из 10 человек в родном городе Сумы и 7 человек на аутсорсе, с которыми мы разрабатывали сайты под ключ и несколько приложений. Моя задача была: Ведение переговоров, постановка задач, распределение ролей в проекте, написание ТЗ, проверка выполненных этапов и их утверждение, встречи с клиентами, контроль процесса и контроль команды, что бы всегда попадать в сроки.

Project Management, Web Development, PHP, HTML5, HTML\CSS, SEO, HTML, JavaScript, Wordpress, CSS, trello, Communication, Microsoft Office, CRM

Умею сплотить команду, распределить правильно роли и сроки для сдачи проекта. Могу из бардака - сделать порядок.

Хочу работать в сплочённой команде, а если она не очень, то соберу лучшую команду. Надеюсь работать в удовольствие себе.

13 January

Customer Care Agent / Customer Care Team Lead

Kharkiv · $800 · 5 years of experience · Advanced/Fluent

Started as a Customer Support Agent, I got two promotions during almost 5 years of work. The first promotion was to Customer Support Team Lead, the second one led me to International Customer Support Supervisor (over 90 FTE). Among the tasks conducted at the latest positions the following ones can be highlighted: - developing new strategies and managing internal processes; - planning and calculating types and time of shifts for different teams based on the load forecast; - collecting and analyzing feedback from community and team members; - creating, updating and translating procedural documentation; - making reports on team(s) performance; - carrying out Quality checks; - reproducing, troubleshooting and reporting bugs and technical issues; - creating recruitment tasks, performing interviews and conducting newcomer trainings. As the project has closed to its end, I'm looking for new opportunities to improve my skills and to collaborate with other teams and to work on new projects. Languages: - English (C1); - German (C1); - Spanish (A2); - Russian (Native speaker); - Ukrainian (Native speaker).

Support, English, Customer service, Customer care, Ability to learn quickly, customer support, Good communication skills, Account Management, Microsoft Office, Windows, Communication Skills, Confluence, zendesk, Team management, HTML, CSS, Troubleshooting, Planning & Management, Russian, German Language, Managing team, Team Management, Ticket system, Ubuntu, MacOS, Continual Improvement, Dispute resolution, Excel, Google Docs, Customer Support Expertise, Customer Support, Technical Support, IT support, Customer Training and Support

As one of the greatest achievements of mine, I consider my personal growth as a professional and consequently growth of my team in terms of extending a side-help team of 6 FTE to a leading team of over 90 FTE working with different languages due to constant diligent individual work and therefore providing high level results.

I'm looking forward to new interesting projects, big and small open-minded teams not afraid of new challenges and willing to grow. At the moment, I do not consider participation in outsource or outstaff projects.

8 January

Support Engineer

Kyiv, Lviv, Odesa, Dnipro, Kharkiv · $1500 · 5 years of experience · Intermediate

«Novokramatorsky Mashinostroitelny Zavod» Software developer Since August 2011

Support, SQL, Oracle, Technical Support, HTML, CSS, customer support, Account Management, Microsoft Office, Adobe Photoshop, Support on Skype/phone, Manual Testing, Quality Assurance

Software development using, SQL (PL/SQL) language (Oracle database), Delphi components and tools PL/SQL procedures, functions, triggers, indexes, views and queries, etc. Creation queries from database and reports (Fast report, Xl report) Manual testing and support

new challenges and interesting projects high level of job satisfaction new career goals and opportunities self-improving

7 January

Системный администратор, Техподдержка, Начальник отдела

Remote work, Ukraine · $1000 · 7 years of experience · Pre-Intermediate

Работа с биллинговой системой интернет-провайдера, техническая поддержка пользователей (Call-центр), монтаж и администрирование локальной сети, администрирование систем видеонаблюдения и контроля доступа к данным, установка и настройка рабочих мест (Ubuntu, Windows), обслуживание оргтехники, настройка и администрирование сетевого оборудования (mikrotik, tp-link, edge-core), поддержка сайта компании. Участие в разработке рекламной кампании, инициатива по оптимизации рабочих процессов других подразделений (автоматизация раб. процессов), выбор и закупка оборудования, формирование бюджета подразделения, обучение персонала. * Выполнение обязанностей технического редактора. Опыт управления не большой командой (до 10 человек). Работа с рекламодателями, типографиями (заключение договоров, решение конфликтных ситуаций, контроль выполнения сроков и качества продукции, переговоры), полиграфическая верстка, поддержка технической части подразделения * Работа с Active Directory, GPO, ITSM-GLPI.

Windows, HTML, Networking, Ubuntu

Руководил небольшим отделом по выпуску местной газеты. Обслуживание около 180 единиц техники.

Работа в компании с возможностью развиваться. а не просиживать рабочее время.

4 January

Open for new opportunity 

Kharkiv · $800 · 6 years of experience · Upper Intermediate

Attending a Business Analyst course in AdvanceIT Project Coordinator - Coordinate the work of designers team - Managing client expectations in terms of deliverables and timing - Prepare and present reports on project progress and issues - Task prioritisation and allocation (Trello and Asana) - Meeting notes writing - Time tracking Business Application Support Representative: - Providing a prompt assistance via email or Skype - Detailed issues investigation. Case logging in - Release Notes preparing - Creating end-user product training material - Videos, User-guides and Training on the application usage creating. Demo video creation - Preparing monthly reports on client’s request (statistics on company products) (BI Tool, Excel, Kibana) - Marketing research ( news, possible meetings, companies or prospects for future cooperation) - Communication coordination between a client and an Operation team Business Development Manager: - Conducting research on prospective leads - Lead generation - Sales materials and presentations preparation - CRM management - Making cold calls

Business Analysis, Use cases, English, User stories, MySQL, Redmine, Jira, Requirements analysis, CRM, Microsoft Office, Scrum, Project Management, Leadership

Initiated and implemented a Training Program for junior staff

1 January

Medical advisor

Kyiv, Lviv, Odesa, Kharkiv · $2000 · 7 years of experience · Advanced/Fluent

Currently i`m on a position of medical (business) analyst in Kyiv School of Economics. Also i`m doing my PhD in sphere of genome sequencing. Total experience in medicine - 10 years. Experience in medical projects - 3 years.

Medical expertise, Business Analysis, presenting skills , Ability to learn quickly, Microsoft Office, Communication Skills, English

First in Ukraine and one of the first in Europe applying novel nanopore nucleotide technology for clinical usage. Speaker of Euroanesthesia (biggest anesthesiology event in Europe, more than 5000 of participants).

I`m seeking for a very dedicated team in medical IT connected with IT.

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