17 January

Главный экономист

Kharkiv · $800 · 10 years of experience · Beginner/Elementary

Tableau, Стратегическое планирование, Управление проектами, Продажи, Аналитика, Системы управления предприятием (ERP),

аналитика, Системы управления предприятием (ERP), стратегическое планирование, Управление проектами, Tableau, Продажи

Разработал методологические подходы по приведению цепи поставок в соответствие к фактическому потреблению по Теории ограничений. Внедрение подхода дало следующие результаты: уменьшение запасов в готовой продукции и сырье на 50%, высвобождение производственных мощностей на 35%, сокращение дефицита готовой продукции в 2 раза. Разработал модель управления жизненным циклом продуктов, которая стала основой для программы улучшения продуктового портфеля компании, повысив среднюю рентабельность на 10 %.


15 January

Technical and Customer Support Specialist

Kharkiv, Kyiv, Lviv, Berlin, London, EU, USA · $1250 · 5 years of experience · Advanced/Fluent

I have almost 5 years experience as a Customer Support Specialist and Subject Matter Expert at one of the leading companies in the domain registrar and hosting markets (the company is US-based, so all the communication is in English). I also conducted Quality Assurance analysis in the same company for almost 3 years, and participated in onboarding process of newcomers. Before that, I worked as a Network and Systems Administrator in a local Cybercafe where I had responsibilities in maintaining a local network and setting up various computer/office equipment. I also worked as a Cable Network Engineer, installing twisted pair cable networks in the city residential areas. In other words, I have a range of both soft and hard skills. Fluent in English, Ukrainian, Russian. Also have limited working proficiency in French.

Support, English, Customer service, customer support, Customer care, Jira, Kayako, Microsoft Office, Excel, Ability to learn quickly, Confluence, English Fluent, Upper Intermediate English, cPanel, whm, Linux, Ubuntu, Technical Support Engineering

As a customer support specialist, I had one of the highest effectiveness rates among all the team members. I also contributed to internal and external knowledgebases by creating several articles.

I would love to find a company that encourages self-development; offers possibilities for internal transfers; and recognizes contribution, skills and achievements.


15 January

Project Manager - Менеджер проектов

Kyiv, Kharkiv, Sumy · $1500 · 5 years of experience · Beginner/Elementary

С 2012 года являюсь PM. Начинал работать сначала программистом и сео. Далее была команда из 10 человек в родном городе Сумы и 7 человек на аутсорсе, с которыми мы разрабатывали сайты под ключ и несколько приложений. Моя задача была: Ведение переговоров, постановка задач, распределение ролей в проекте, написание ТЗ, проверка выполненных этапов и их утверждение, встречи с клиентами, контроль процесса и контроль команды, что бы всегда попадать в сроки.

Project Management, Web Development, PHP, HTML5, HTML\CSS, SEO, HTML, JavaScript, Wordpress, CSS, trello, Communication, Microsoft Office, CRM

Умею сплотить команду, распределить правильно роли и сроки для сдачи проекта. Могу из бардака - сделать порядок.

Хочу работать в сплочённой команде, а если она не очень, то соберу лучшую команду. Надеюсь работать в удовольствие себе.


13 January

Customer Care Agent / Customer Care Team Lead

Kharkiv · $800 · 5 years of experience · Advanced/Fluent

Started as a Customer Support Agent, I got two promotions during almost 5 years of work. The first promotion was to Customer Support Team Lead, the second one led me to International Customer Support Supervisor (over 90 FTE). Among the tasks conducted at the latest positions the following ones can be highlighted: - developing new strategies and managing internal processes; - planning and calculating types and time of shifts for different teams based on the load forecast; - collecting and analyzing feedback from community and team members; - creating, updating and translating procedural documentation; - making reports on team(s) performance; - carrying out Quality checks; - reproducing, troubleshooting and reporting bugs and technical issues; - creating recruitment tasks, performing interviews and conducting newcomer trainings. As the project has closed to its end, I'm looking for new opportunities to improve my skills and to collaborate with other teams and to work on new projects. Languages: - English (C1); - German (C1); - Spanish (A2); - Russian (Native speaker); - Ukrainian (Native speaker).

Support, English, Customer service, Customer care, Ability to learn quickly, customer support, Good communication skills, Account Management, Microsoft Office, Windows, Communication Skills, Confluence, zendesk, Team management, HTML, CSS, Troubleshooting, Planning & Management, Russian, German Language, Managing team, Team Management, Ticket system, Ubuntu, MacOS, Continual Improvement, Dispute resolution, Excel, Google Docs, Customer Support Expertise, Customer Support, Technical Support, IT support, Customer Training and Support

As one of the greatest achievements of mine, I consider my personal growth as a professional and consequently growth of my team in terms of extending a side-help team of 6 FTE to a leading team of over 90 FTE working with different languages due to constant diligent individual work and therefore providing high level results.

I'm looking forward to new interesting projects, big and small open-minded teams not afraid of new challenges and willing to grow. At the moment, I do not consider participation in outsource or outstaff projects.


7 January

Системный администратор, Техподдержка, Начальник отдела

Kyiv, Kharkiv · $1000 · 7 years of experience · Pre-Intermediate

Работа с биллинговой системой интернет-провайдера, техническая поддержка пользователей (Call-центр), монтаж и администрирование локальной сети, администрирование систем видеонаблюдения и контроля доступа к данным, установка и настройка рабочих мест (Ubuntu, Windows), обслуживание оргтехники, настройка и администрирование сетевого оборудования (mikrotik, tp-link, edge-core), поддержка сайта компании. Участие в разработке рекламной кампании, инициатива по оптимизации рабочих процессов других подразделений (автоматизация раб. процессов), выбор и закупка оборудования, формирование бюджета подразделения, обучение персонала. * Выполнение обязанностей технического редактора. Опыт управления не большой командой (до 10 человек). Работа с рекламодателями, типографиями (заключение договоров, решение конфликтных ситуаций, контроль выполнения сроков и качества продукции, переговоры), полиграфическая верстка, поддержка технической части подразделения * Работа с Active Directory, GPO, ITSM-GLPI.

Windows, HTML, Networking, Ubuntu

Руководил небольшим отделом по выпуску местной газеты. Обслуживание около 180 единиц техники.

Работа в компании с возможностью развиваться. а не просиживать рабочее время.


4 January

Open for new opportunity 

Kharkiv · $800 · 6 years of experience · Upper Intermediate

Attending a Business Analyst course in AdvanceIT Project Coordinator - Coordinate the work of designers team - Managing client expectations in terms of deliverables and timing - Prepare and present reports on project progress and issues - Task prioritisation and allocation (Trello and Asana) - Meeting notes writing - Time tracking Business Application Support Representative: - Providing a prompt assistance via email or Skype - Detailed issues investigation. Case logging in - Release Notes preparing - Creating end-user product training material - Videos, User-guides and Training on the application usage creating. Demo video creation - Preparing monthly reports on client’s request (statistics on company products) (BI Tool, Excel, Kibana) - Marketing research ( news, possible meetings, companies or prospects for future cooperation) - Communication coordination between a client and an Operation team Business Development Manager: - Conducting research on prospective leads - Lead generation - Sales materials and presentations preparation - CRM management - Making cold calls

Business Analysis, Use cases, English, User stories, MySQL, Redmine, Jira, Requirements analysis, CRM, Microsoft Office, Scrum, Project Management, Leadership

Initiated and implemented a Training Program for junior staff


3 January

Senior QA Engineer

Kharkiv · $2000 · 8 years of experience · Intermediate

iOS, Android, WinRT, Windows Phone, MacOS, Jira, HTML, Manual Testing (QA), Regression Testing, black box, functional, smoke, regression, GUI, usability, rest API, AWS, ETL. Flink, Kafka

Android, HTML, iOS, Jira, MacOS, Manual Testing (QA), Regression Testing, Windows Phone, WinRT, REST API, Web Testing, Manual Testing, SQL, Agile, Scrum, Quality Assurance, Confluence, Git, Windows, non-functional testing, e2e testing, Test Documentatrion, Smoke Testing , Functional testing, test design techniques, Black Box testing, AWS, Apache, Postman, API testing, Mobile Testing, Test Design, knowledge in QA theory, JSON, Java, Check list, Software QA Testing

Опыт работы на известные иностранные компании занимающиеся мобильными игровыми приложениями, которые входят в топ-10 Google Play Store/Apple AppStore. Мобильные приложения для телекоммуникационных компаний, крупные веб-порталы для государственных услуг/закупок

Адекватный менеджмент. Сложные задачи. Интересный проект. Профессиональный рост.


1 January

Medical advisor

Kyiv, Lviv, Odesa, Kharkiv · $2000 · 7 years of experience · Advanced/Fluent

Currently i`m on a position of medical (business) analyst in Kyiv School of Economics. Also i`m doing my PhD in sphere of genome sequencing. Total experience in medicine - 10 years. Experience in medical projects - 3 years.

Medical expertise, Business Analysis, presenting skills , Ability to learn quickly, Microsoft Office, Communication Skills, English

First in Ukraine and one of the first in Europe applying novel nanopore nucleotide technology for clinical usage. Speaker of Euroanesthesia (biggest anesthesiology event in Europe, more than 5000 of participants).

I`m seeking for a very dedicated team in medical IT connected with IT.


31 December

Support

Kharkiv · $1000 · 5 years of experience · Upper Intermediate

2017 - 2019 current time. Corporate Skills Trainer (Team Leader trainer) Namecheap inc. Kharkiv, Ukraine Teaching new Team leaders in terms of the company. Soft skills topics (Feedback, Publick speaking, time management etc. masterclasses, workshops) Onboarding of Technical trainers and Supervisors. Leading internal projects. Improvement of existing processes. Namecheap inc. 2014 - 2017 Technical Trainer/ Customer support representative Namecheap inc. Kharkiv, Ukraine Teaching Customer support representatives to process customers requests. Both technical and procedural aspects. Namecheap inc. 2011- 2014 Event agency Kharkiv/Kyiv. Organization and holding of corporate events, teambuilding. 2009 - 2011 Entrepreneur Internet-shop of mobile accessories and electronics Kharkiv, Ukraine

Support, Customer service, English, customer support, Ability to learn quickly, Good communication skills, Customer care, helpdesk, Microsoft Office, Project Management, Communication Skills, People management, высокое чувство ответственности, Customer Training and Support, HTML, CSS, IT support, суппорт, Upper Intermediate English, international comany, experienced google sheet user, Public speaking, Training, Trainer

Being an employee of the year 3 times for the previous 5 years. Also I proud to create materials that are used to train newbies and experienced employees in my current company.

Stable with career development opportunities. Friendly team. Challenging tasks. Experienced management.


25 December

Customer service, chat agent or logistics manager

Kharkiv · $700 · 7 years of experience · Upper Intermediate

- Velcom Canada (2012 – now) Type of company: Canadian ISP; Position: customer service/sales; Responsibilities: - communicating with Canadian customer by phone, chat, email. - checking service availability; - verifying new customer; - sign up new and disconnection of current customers; - processing move requests/modem swaps; - billing questions and so on. - Rutexnet (2015 – now) Type of company: Canadian ISP (for Russian speaking customers); Position: customer service/sales; Responsibilities: - communicating with Canadian customer by phone, chat, email. - checking service availability; - verifying new customer; - sign up new and disconnection of current customers; - processing move requests/modem swaps; - billing questions and so on. - Jobofer (2013 – now ) Type of company: Recruiting company (part-time job) Position: Work and Travel coordinator Responsibilities: - Make cold calls to US businesses; - Consult employers regarding hiring students for Summer season; - Maintain good relationship with current employers; - Data entry, data management; - Organization of interviews with students; - Work&Travel USA (May 2010 – September 2010) Type of company: American chain of soft-serve ice cream - Dairy Queen; Type of company: American restaurant chain - Pizza Hut. Responsibilities: - making ice cream and selling to customers in a Dairy Queen store. - preparing pizza in Pizza Hut restaurant. - Work&Travel USA (May 2009 – September 2009) Type of company: remote resort Position: Front Desk - Translation Agency “SOLT” (2010 – 2011) Position: freelance Interpreter. - Tutoring of English language (2009 -2011)

Customer Support, Customer service, customer success, Live Chat, Kayako, zendesk, Support on Skype/phone, English, Russian Language, Atlassian Jira, Java, Android, OOP, GIT, trello, Customer care, Support on chat, Account Management, customer support, Ability to learn quickly, Microsoft Office, Support on email, HTML, CSS, English Fluent

Qualitative customer service at Velcom и Rutexnet; The growth of new customers at Jobofer; A course in Java/Android programming.

I'm looking for a full-time (or remote) position with the possibility of financial growth. Desired fields of work: Customer service or logistics.


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