Candidates 82
$1000 / mo
≈ $12000 / year net
CUSTOMER SUPPORT MANAGER
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published yesterday
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published yesterday
$800 / mo
≈ $9600 / year net
Customer Support Representative
Ukraine · Dnipro · 6 months · Advanced/Fluent ·Published yesterday
Ukraine · Dnipro · 6 months · Advanced/Fluent ·Published yesterday
October 2023 – January 2024
Performed initial intake of complaints and sorted them by department.
Provided support via chat until solving the problem.
Tagged issues and worked with other departments.
CALL CENTER SUPPORT |
June 2023 – August 2024
• Performed over 100+ calls per day to customers to make sell offers and made new business partners for company.
• Took over 50+ calls per day to solver customers issues.
$1400 / mo
≈ $16800 / year net
Head of Customer Support/ Sales Manager/ Business Development Manager/ Customer Support Manager/ Customer Support Representative
Ukraine · Dnipro · 5 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Dnipro · 5 years of experience · Advanced/Fluent ·Published 22 April
1) Noosphere Inc., an enterprise with different customers from all around the world for 4 years.
2) the latest company I worked for was A1 Logistics Inc. with US customers. I'd been working there for more than a year.
My main duties included: supervising 4 call centers (from different countries, not only UA-based), managing and coordinating actions of 5 supervisors and more than 70 agents, call quality control (quality assurance), onboarding of the agents, agents mentoring, improving agents performance, improving KPIs of the agents, monitoring and analytics of the KPIs, writing scripts, handling of agents' requests, working with difficult customers, working on policy of the company, inbound/outbound calls handling, sales, customers retention, chats, emails, ticketing systems, technical support of the customers, working in different CRMs, bug reporting, and managing social media accounts. I have great experience communicating with native English speakers and would be happy to apply this experience while working on a new project.
As a Senior Supervisor, I was glad to manage and improve agents' performance. And the whole department reached the KPI for that year.
I was so proud of the guys! We were proud to show the best results!
$1500 / mo
≈ $18000 / year net
Customer Support Representative
Ukraine · 9 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · 9 years of experience · Advanced/Fluent ·Published 22 April
Revenue Grid
Position: Technical Support Engineer
Main activities and responsibilities:
· Ticket processing;
· Direct collaboration with the company’s internal teams;
· Providing technical support for company’s customers;
· Writing support knowledgebase articles.
June 2021 - July 2023
YayPay by Quadient
Position: Technical Customer Support Specialist
Main activities and responsibilities:
· Email and chat support;
· Ticket processing;
· Troubleshoot issues escalated by monitoring systems;
· Working with Developers/Engineering teams using Jira/Confluence.
March 2018 - June 2020
Elixinol LLC
Position: Customer service manager
Main activities and responsibilities:
· Phone support;
· Customer retention;
· Email and chat support;
· Ticket processing;
· Disputes handling.
May 2016 - March 2018
Global Bilgi Ukraine
Position: Monitoring specialist
Main activities and responsibilities:
· Online monitoring of projects according to KPI;
· Informing company employees about KPI deviations, developing an action plan;
· Exchange management, attendance reporting;
· Participation in automation, search for solutions.
September 2014 - May 2016
Global Bilgi Ukraine
Position: Reservation and ticketing agent of Turkish Airlines call center; Newcomers mentor
Main activities and responsibilities:
· Creating new reservations;
· Ticketing for existing reservations;
· Reissue and refund transactions;
· Providing passengers with any kind of information about the flight.
$500 / mo
≈ $6000 / year net
Customer Support
Ukraine · Dnipro · No experience · Intermediate ·Published 22 April
Ukraine · Dnipro · No experience · Intermediate ·Published 22 April
$1250 / mo
≈ $15000 / year net
Manual QA, Customer Support
Ukraine · 3 years of experience · Upper-Intermediate ·Published 20 April
Ukraine · 3 years of experience · Upper-Intermediate ·Published 20 April
$1500 / mo
≈ $18000 / year net
VIP Manager / Customer Support Team Lead
Ukraine · 6 years of experience · Advanced/Fluent ·Published 18 April
Ukraine · 6 years of experience · Advanced/Fluent ·Published 18 April
- Providing phone and e-support for the collaboration products to end users.
- Bug and user problems investigation;
- Managing a team of 5 subordinates, KPI, solving standard workflow questions, making duty schedule and simplifying the management process for Project Manager;
- Using Zendesk, Jira, Helpdesk, Redmine, Slack to keep in touch with customers and colleagues;
- SQL, XML, JSON, HTTP (for API) knowledge;
- Mentoring
2) Position: Technical Support Expert
- Support of corporate application users, deep understanding of application functionality and related business processes.
- Keeping all working processes in accordance with SOX Compliance Requirements
- Deep and thorough investigation of the user issues
- Support of data integration processes with other corporate systems.
- Writing SQL scripts (SQL Server Management Studio) to create custom reports and update info.
- Using ServiceDesk, Jira, SkypeForBusiness, Outlook and phone to keep in touch with customers and colleagues.
- Mentoring
3) Position: VIP Manager / Customer Support Shift Supervisor
- Helping players in solving in-game and technical issues;
- Managing conflict situations, resolving issues with positive outcome for both players and company;
- Processing user requests within the framework of targets (KPI);
- Investigation of in-game situations in order to prevent grave balance or critical technical issues;
- Shift supervising, assisting all team members in solving difficult situations with the requests;
- Working with VIP players, forming a deep personal bond with them (Creating and testing challenges and giveaways etc.);
- VIP Players retention;
- Drafting instructions and creating F.A.Q from scratch;
- Mentoring newcomers both for Technical and VIP support;
- Using Helpshift, Jira, Notion.so, Google Cloud Platform, Facebook, Google Calendar, Slack to keep in touch with customers and colleagues.
4) VIP Manager
- Main point of contact for VIP players of online casinos via live chats, e-mail, phone;
- Retention and reactivation of VIP player accounts;
- Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
- Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
- Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries.
Developed a user FAQ section for three products utilizing exclusive, unreleased graphical assets, providing a distinctive and standout user experience.
One of my business clients provides feedback on my team, which brought down the response time to 10 minutes.
$1000 / mo
≈ $12000 / year net
Fraud analyst/Technical support specialist.
Ukraine · Dnipro · 2.5 years of experience · Intermediate ·Published 17 April
Ukraine · Dnipro · 2.5 years of experience · Intermediate ·Published 17 April
My experience as an analyst includes verification of foreign transfers, customer analytics and general account transactions. In addition, I communicate with other institutions to verify interbank transactions.
I have experience with CRM, Zendesk, Helpdesk, Sender and international payments and analytics.
I also have experience with Excel and Google spreadsheets.
I have B1-B2 level of English.
$500 / mo
≈ $6000 / year net
Junior Front-end Developer
Ukraine · Dnipro · 1 year of experience · Upper-Intermediate ·Published 17 April
Ukraine · Dnipro · 1 year of experience · Upper-Intermediate ·Published 17 April
Мій досвід може бути корисним у багатьох галузях, включаючи продажі, маркетинг та обслуговування клієнтів. З врахуванням моєї відмінної англійської мови, можу розглядати можливості роботи в міжнародних компаніях або з англомовними клієнтами.
Готова розвивати свою кар'єру в напрямках, які відповідають моїм інтересам та кар'єрним цілям, використовуючи свої сильні сторони і досвід.
$1400 / mo
≈ $16800 / year net
Customer Support Representative/Supervisor
Ukraine · 5 years of experience · Upper-Intermediate ·Published 17 April
Ukraine · 5 years of experience · Upper-Intermediate ·Published 17 April