Candidates 5
$2000 / mo
≈ $24000 / year net
Customer Support Manager
Ukraine · Dnipro · 4 years of experience · Advanced/Fluent ·Published 17 April
Ukraine · Dnipro · 4 years of experience · Advanced/Fluent ·Published 17 April
Foster an environment of open and honest communication, encouraging team members to express their thoughts and concerns at any time.
Conduct regular team meetings to ensure everyone is on the same page and informed about team goals and progress.
Individualized Development Plans:
Tailor Personal Improvement Plans not just for low performers but for all team members. Recognize their unique strengths and weaknesses to create more personalized development plans.
Well-being Programs:
Go beyond quarterly Employee Performance Reviews by implementing ongoing well-being programs. Consider wellness challenges, mental health resources, and flexible work arrangements to support your team's holistic well-being.
Performance Reviews:
Implement a systematic process for tracking and monitoring KPIs. Use technology and tools to make this process efficient and transparent.
Balance the KPIs by having a combination of individual and team-based KPIs. This ensures that team members understand how their individual contributions impact the collective success.
Team Management
Set clear, specific, and measurable goals for the team. Ensure that team members understand their individual roles in achieving these objectives.
Define key performance indicators (KPIs) and use them to measure and manage the team's performance. Regularly review progress and make data-driven decisions.
Help the team manage their time effectively. Prioritize tasks, set deadlines, and use time management tools to enhance productivity.
Feedback resolution:
Use client feedback as a learning tool to identify areas where services can be enhanced
Follow up with the client after the issue has been resolved to ensure they are satisfied with the outcome.
If necessary, involve relevant team members or departments to investigate and resolve the issue.
Successfully implemented the Zendesk platform for the entire department, improving customer support capabilities.
Specialty Requests Team:
Established and led a dedicated 10-member team to handle specialized client requests, ensuring efficient and high-quality service.
Promotions and Growth:
Mentored and guided 15 team members to attain promotions to middle and senior roles, and facilitated the advancement of two individuals into Team Leader positions.
Cross-Departmental Collaboration:
Actively communicated with other departments to gather insights and ideas for enhancing the app's design and user-friendliness, resulting in a more effective and user-centric application.
$1500 / mo
≈ $18000 / year net
HR PP, HR BP, HRG, Resource/Staffing Manager
Ukraine · Dnipro · 3 years of experience · Advanced/Fluent ·Published 2 April · In passive search
Ukraine · Dnipro · 3 years of experience · Advanced/Fluent ·Published 2 April · In passive search
Deal with:
- Managing the full employee life-cycle (pre-onboarding/onboarding, off-boarding, performance reviews, etc.)
- Being the primary contact point for employees and managers on HR policies, procedures, and C&B.
- Conducting regular 121 meetings as well as dealing with eNPS.
- Dealing with internal rotations and transfers of employees, staffing internal vacancies.
- Budget planning & risk management on a monthly and quarterly basis for internal mobile reserve employees.
- Facilitating cases such as relocations, hunting cases, different types of leaves, etc.
- Working on HR metrics and analytics (attrition rate, turnover, leaked revenue, etc.)
- Dealing with 360/180/90-degree feedback surveys
- Working closely with hiring managers and participating in staffing strategy development for business units.
$1800 / mo
≈ $21600 / year net
CEO Assistant / HR Manager
Ukraine · More than 10 years of experience · Advanced/Fluent ·Published 27 March
Ukraine · More than 10 years of experience · Advanced/Fluent ·Published 27 March
- Employees on-boarding / off-boarding,
- New employees training, and development/up-training of existing employees,
- Various administrative and upper management support tasks and reporting,
- Competence management / performance evaluations,
- Team building and organizing of corporate events,
- HR policies and procedures development,
- Cultural gaps analysis,
- Workforce planning and recruiting;
- Benefits development and management etc.
- Payroll management
I'm fast learner and open for new challenges, so I'd be interested in developing new skills.
- Developed and conducted training program for new employees from scratch;
- Compiled step by step written instruction on every learning material. Each and every one of them I supported either with video tutorial or Power Point presentation,
- I'm a self learner, when there was a need in some new tool or app for work, I learnt it myself;
- Cooperated with different departments of the company to improve their efficiency;
- Developed new format for corporate policies and a way to maintain and store them.
$1000 / mo
≈ $12000 / year net
HR manager/ People Partner
Ukraine · 3 years of experience · Advanced/Fluent ·Published 21 March
Ukraine · 3 years of experience · Advanced/Fluent ·Published 21 March
HR and Recruiting Coordinator
Full-time
Feb 2022 - Present
Remote
- schedule candidates for interviews while managing calendars and communicating effectively with several hiring managers in a fast-paced environment;
- track recruiting activities across the firm and provide consistent feedback to candidates, recruiters, hiring managers and the management team;
- create and maintain a great candidate experience through the interview process, from initial outreach to onboarding;
- administer recruiting tests and assignments to assess candidates’ skills; maintain data integrity in the Applicant Tracking System.
HR/TA AssistantHR/TA Assistant
EPAM SystemsEPAM Systems
Sep 2020 - Dec 2021
-sourcing the candidates,
-prepare candidate interview schedules,
-post and maintain job postings in both internal and external posting sites,
-notify candidates, as directed, whose qualifications are not a fit for open positions,
-generate, maintain and distribute TA related reports,
-greet new employees in the office, assistance with onboarding,
-manage relationships with vendors, service providers, and landlords, ensuring that all items are invoiced and paid on time
-coordination, implementation and monitoring of the trainings in EPAM University and employee development program,
-providing guidance to supervisors and managers in the proper resolution of performance issues, together with technical mentors develop course outlines, lesson plans, course schedules, reports, etc.,
-establishing guidelines and operational procedures for subordinates in performing these duties.
$1800 / mo
≈ $21600 / year net
HR manager/ IT recruiter
Ukraine · Dnipro · 3 years of experience · Advanced/Fluent ·Published 16 March · In passive search
Ukraine · Dnipro · 3 years of experience · Advanced/Fluent ·Published 16 March · In passive search
For more details about hr role , you can reach me at private messages
I'm seeking a friendly team with transparent processes and opportunities for professional and career growth.
I am a recruiter with over 3 years experience in IT. I have closed many positions at different levels. Been involved in prescribing business processes and recruiting processes.
Responsibilities:
- Sourcing and recruiting candidates using various tools and techniques;
- Full support to employees in the adaptation process;
- Submission of recruitment reports;
- HR interviews;
- Participating in technical interviews with team leaders;
- Preparing recruitment materials and posting vacancies on relevant platforms;
- Writing recruitment processes and HR strategy;