Candidates 1
$2300 / mo
≈ $27600 / year net
Technical/Customer Support Engineer (English/German)
Ukraine · Dnipro · More than 10 years of experience · Advanced/Fluent ·Published 3 April · In passive search
Ukraine · Dnipro · More than 10 years of experience · Advanced/Fluent ·Published 3 April · In passive search
Senior Customer Support Engineer, ABBYY Europe GmbH (APR 2021 — NOV 2022)
• Supported incoming requests from customers via phone, Zendesk ticket
system, email and remote sessions.
• Advised customers on the usage of ABBYY software products for developers.
• Resolved product issues by selecting and explaining the best steps to solving
the problem.
• Created articles for the Knowledge Base.
• Worked with Product Development department to enhance overall customer
experience.
Technical Support Engineer, Splynx ISP Framework (JAN 2021 — MAR 2021)
• Helped to increase customer return rates by providing excellent customer
service at all times.
• Worked with technical teams and external vendors to provide optimal
operational support for various services.
• Provided timely and accurate responses for all incidents and requests.
Technical Support Specialist, Apriorit LLC. (NOV 2019 — FEB 2020)
DevOps Software Engineer, SoftServe Inc. (FEB 2019 — JUL 2019)
Senior Technical Support Engineer, BUNGE (SEP 2011 — DEC 2016)
• Supported incoming requests from customers via phone, Zendesk ticket
system, email and remote sessions.
• Advised customers on the usage of ABBYY software products for developers.
• Resolved product issues by selecting and explaining the best steps to solving
the problem.
• Created articles for the Knowledge Base.
• Worked with Product Development department to enhance overall customer
experience.
Technical Support Engineer, Splynx ISP Framework (JAN 2021 — MAR 2021)
• Helped to increase customer return rates by providing excellent customer
service at all times.
• Worked with technical teams and external vendors to provide optimal
operational support for various services.
• Provided timely and accurate responses for all incidents and requests.
Technical Support Specialist, Apriorit LLC. (NOV 2019 — FEB 2020)
DevOps Software Engineer, SoftServe Inc. (FEB 2019 — JUL 2019)
Senior Technical Support Engineer, BUNGE (SEP 2011 — DEC 2016)
customer support
good communication skills
troubleshooting
analytical skills
technical support
team management
ability to learn quickly
Service Desk
CRM
Zendesk
Windows
SQL
Confluence
Jira
customer service
VMware
Advanced English
AD
System Administration
Network administration