Technical Writer

Kyiv · $1800 · 3 years of experience · Advanced/Fluent

3+ years of writing IT-related blog articles (cloud computing, virtualization, hardware, cybersecurity, data management), white papers and digests, social media posts. Preparing of expert content for industry-specific media. Reviewing and editing textual materials for internal enterprise needs and customers 4+ years in tech translations as LQA (mainly IT/engineering, EN, DE into RU, UA). Proofreading of user guides, manuals, FAQ etc..

English, Technical Editing, Technical Writing, Python, Git, Cognitive Computing, Django, CAT-tools, Technical Translation, Communication Skills

Professional publications in IT-media. Courses Junior Python Developer (completed).

Challenging tasks, friendly supportive team, and new opportunities for professional development


computitional liguist

Remote work, Ukraine · $500 · More than 10 years of experience · Advanced/Fluent

I am a linguist by profession, with knowledge of English and Arabic language. I used to work as a teacher (English, Arabic and Russian as foreign language) and translator. But since the time when I started working on the linguistic project in one IT company (first it was Arabic, then Persian, and then some other languages), I loved the idea of doing something completely new. Dictionaries processing, building simple formulas and creating rules for words and word forms, named entities extraction, texts processing and other linguistic tasks - it was something really different from what I did before and something that I really liked.

English Fluent, Microsoft Office, Arabic, GATE, translation, Jira

Workinng as a part of team in NLP projects I acquired basic knowledge of NLP (pattern recognition, tagging/annotation, information extraction, data mining), Python, Big Data.

I would like to develop in the field of NLP, to increase my knowledge and get more experience as a computational linguist. But I am open to other suggestions.

17 September

Copywriter/Content manager

Kyiv · $1000 · 5 years of experience · Advanced/Fluent

Currently copywriter at the IT company Freelancer: translator-copywriter. Translation of different texts Writing of texts on various topics Writer Writer/Editor. Academic writing in English (students' papers) Editing/proffreading

Content Production, Copywriter, English, Jira, Microsoft Office

17 September

Иллюстратор, 2D Artist, Graphic Designer

Kharkiv · $800 · 3 years of experience · Advanced/Fluent

Adobe Illustrator - опыт фриланса и продажи работ на стоках, Adobe Photoshop - опыт фриланса, InVision - использую для демонстрации работы макетов. Заказы - иллюстрации для книг, сайтов, для мультипликации на Youtube. English - несколько лет опыта частным преподавателем для Advanced и Intermediate, в т.ч. в известной частной школе.

Adobe Illustrator, English, InVision, Windows, Adobe Photoshop, Adobe AfterEffects, MacOS

Ролик с моими иллюстрациями набрал больше миллиона просмотров, выставленные на стоках работы периодически покупают, есть второе место в открытом конкурсе работ иллюстраторов, проводимого частной компанией, высокий рейтинг на Upwork.

Работа в Adobe Illustrator, изготовление векторной графики, принтов, иллюстраций к книгам, играм, видео и для оформления материалов в контенте сайта.

17 September

Support, Technical Support, Support Engineer

Lviv · $800 · 5 years of experience · Advanced/Fluent

Freelance Translator (English ↔ Ukrainian, Russian) nov 2015 – current time Self - Employed Computer Technology Expert / Technical Support Engineer • Technical support MAC OS, iOS, Windows OS and Android; • solving any software related problems; • setting up applications and solving application problems,setting up connections • reinstalling OS; • chatting, speaking with clients, consulting them with any technical information; • working with CRM; • working with clients from Germany, Italy, France, Japan, Portugal, Spain, USA. Computer Software Engineer / Support Manager International Software Development Company • Technical support in installing and activating applications and programs of MAC OS and Windows; • Support and assistance in solving all kind of problems with client's OS; • Checking client's devices and making sure that everything works perfect and fluent; • Online chatting and speaking with English speaking clients. Freelance English↔UkrainianTutor • giving personal and online lessons of Ukrainian language to foreign students; • giving personal and online lessons of English

English, customer support, Windows, Customer service, Microsoft Office, Support, CRM, MacOS, Android, iOS

I have an experience working with clients from all over the world (Germany, Italy, France, Japan, Portugal, Spain, USA, Russia, Australia) and providing technical support of MAC OS, iOS, Windows OS and Android by chatting online and speaking. Working on one of the top tech support companies of Ukraine, I've got an understanding on how to make clients happy and satisfied with the service.

Whatever you may need - we can always negotiate! :)

17 September

Head of Sales/Account Executive

Kharkiv · $1500 · 8 years of experience · Advanced/Fluent

Background: General Marketing, Channel Sales, Sales Training, Business Development, Management of SDR functions, Full-Cycle Sales. Account Management. Areas of expertise: B2B Service, Project Outsourcing, Outstaffing. Inbound and Outbound Sales. Events (roadshows, trade shows, and exhibitions, conferences). Lead generation. More Interests: Sales Operations, Business Analysis, Project Management.

Sales, B2B, It sales, Lead generation, Team management, fluent English, market research, Analytical Skills, Proposals preparation, Sales Techniques, Contract negotiations, CRM Management , Service Delivery, Key Account management, Business Development, International sales, IT outsource sales, Sales operations, C-Level Communication, Business correspondence

Ideal opportunity: "Head of Sales". Happy to build the team and processes from scratch. I would also consider "Account Executive" opportunities to level up with the company if we match otherwise. Not at all interested in lead generation positions.

17 September

Recruiter, Project Manager, Personal Manager, HR, Support

Dnipro · $500 · 2.5 years of experience · Advanced/Fluent

Translation agency "Planet" Office manager - providing customers with all services, accepting orders and translating documents, correction of documents (6 months) Ticketing and reservation department agent - Customer support of the international airline, accepting calls and making vary transactions according to the company rules, providing with common information. (2 years) It was good experience for team work and improving of my communication skills. A lot of tasks should be done in time, so it gave me an opportunity to be well-organized and punctual. But I would like to have career growth and more tasks that can give me experience in the different fields of work. And l also want to set up my personal way of communication between staff and colleagues.

English, Project Management, Microsoft Office, Adobe Photoshop, Support, Communication Skills, Sales, CRM

Участие в европейских курсах "Business managment" Участие в конференциях по переводу Высокая стрессоустойчивость в критических ситуациях при помощи клиентам. Перевод статей из "Guardian" Высокая организованность и эффективная работа в команде. Работа наставником для новых членов команды, введение их в курс рабочих моментов и информирование по поводу всех возможных методах решения возникающих вопросов.

Опыт в новой сфере работы, изучение продукта компании и возможные нововведения с более эффективным результатом, дальнейший карьерный рост, возможность коммуникации при возникающих вопросах. Новые идеи в связи с возникающими вопросами и их методами решений. Стать тем , на кого будут ровняться и уважать, быть частью стойкой и устойчивой команды.

16 September

Executive assistant, operations manager, project coordinator

Kyiv, Lviv · $2000 · 9 years of experience · Advanced/Fluent

9 years of proven working experience, 5+ years of support of CEOs and Management Boards of big international companies. Project management, project coordination, setting priorities and keeping track on achieving goals set. Will gladly send my CV when requested. Thank you for your attention!

Assistant, English, Microsoft Office, Excel, Communication Skills, Windows, Jira, Team management, Powerpoint, Basecamp , boardmaps , Analysis and research

15 September

Market Researcher, Marketing Manager, Customer Success Manager

Lviv · $700 · 4 years of experience · Advanced/Fluent

B2C sales executive (7months) - support for Software Customers provided - 500+ successfully closed sales cases (CTA, multi-channel customer support) Quality Assurance Specialist, Quality Assurance Coordinator (21 months) - Managed team of 12 QA Specialists - Performed Quality Monitoring and Quality Assurance - Conducted Customer experience cycle analytics and further improvement development Junior Business Consultant currently working with: - Customer Experience - Customer requirements processing and negotiations conducting - Industrial standards benchmarking - Business Architecture developing and maintaining - Business Processes optimizing - Improvement strategies development in terms of Operations Management Work with SalesForce, Kbill, Jira, Slack, Google (Docs, Gmail, Presentation, Spreadsheets), LogMeIn, Astra, CRM

Digital marketing, English, Project Management, Team management, Marketing, Competitor Analysis and Benchmarking, market research, Management, Customer service, Business process optimization

Junior Business Consultant with experience in Business Analytics, developing and maintaining Business Architecture, Operations Management, over 4 years working in IT industry: 7 mon as B2C Seller and Customer Support Representative (call, chat), 21 mon as Quality Assurance Expert; Quality Assurance Coordinator dealing with Quality Monitoring and coordinating subordinates. Working with projects aimed at Operational Excellence, Optimization, Customer Experience improvement

I have a strong desire to dive into and get experience in Marketing sphere which is partially new to me as I don't have the experience in Marketing directly. I have 4 years experience in IT industry though - B2C seller, QA Specialist, Junior Business Consultant. I'm interested in conducting Market research and non-standard creative tasks. Behavioral analysis of Customers' engagement with the product/ service, Customer Journey analysis, work on retention etc., work on CSAT are among my interests

15 September

IT Director, Head of Operations Team, Head of Customer Support Team

Kyiv · $3500 · 8 years of experience · Advanced/Fluent

● 8 years in operational management of distributed team in international business; ● Building effective IT team and ensuring its professional development; ● Good practical experience in setting up ITIL processes from the scratch and continuously improving them; ● Successful delivery of IT projects; ● Strategic and tactical planning; ● Cooperation with Clients on pre-sale and post-sale stages; ● Contracts negotiation with vendors and suppliers; ● Budget planning, optimization and control; ● The ability to help the business to find new ways to increase its value and reach its goals faster from cooperation with IT Department; ● Analytics and reporting; ● The ability to find a balance between time, cost and quality when dealing with projects of varying complexity; ● Coordinating teamwork of internal departments for the accomplishment of set goals; ● Building flexible team that is ready to support any business changes in rapid terms; ● Advanced level of written and spoken English; ● Excellent communication skills; ● Strong customer-focus attitude.

ITIL, ITIL v3, ITIL Cettified, Support, Management

• Setting up company’s IT HelpDesk according to ITIL\ITSM (planning and documenting the process, selecting the tool and responsible engineers, sharing rules of work and control their usage); • Implementation of new IT Service Management system (design of processes, system setup, update of documentation, communication, KPIs update); • Management of company’s IT documentation (create standards, document rules of work with IT documentation, control its timely updates); • IT Service Catalog management (define and document IT services, promote them and assist Clients with requests for premium IT services); • Implementation of IT KPIs and their continuous improvement (selection of metrics by their importance, gathering them on monthly basis, analysis of reports, planning actions according to reports and control of execution and results); • Diesel Generators implementation in 6 offices of the company (getting the requirements, vendor selection and contracting control, offices energy audit, diesel generators selection, agreement of project documentation and control of supplier’s project work); • Core IT processes setup, implementation and management (design required processes, document them, analyze and remove bottlenecks, review on permanent basis according to company’s goals); • Setting up technical part of Business Continuity Plan (getting requirements from stakeholders, plan the details and agree them with teams and employees involved into the Plan execution, get feedbacks and update the Plan, agree it with stakeholders); • Setting up IT Knowledge DataBase (set the rules and the process, define the tool, implement it and control the filling); • Setting up process of ITD cooperation with the new clients of the company and its supervising; • Cooperation with Financial Department on establishing rules for planning, tracking, analysis and reforecast of IT CAPEX/OPEX expenses

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