Candidates 550
$700 / mo
≈ $8400 / year net
Customer support agent
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Successfully expanded the team from 6 agents to 26, demonstrating leadership and talent acquisition skills.
2. KPI Implementation:
Developed and implemented new Key Performance Indicators (KPIs) tailored to meet evolving business requirements, resulting in improved performance metrics and alignment with organizational goals.
3. Departmental Leadership:
Orchestrated the operations of the Feedback department, overseeing fundamental processes and ensuring smooth functioning to deliver superior service to clients.
4. Employee Development:
Recognized and promoted two team members to senior positions in acknowledgement of their outstanding contributions and dedication to excellence under my leadership.
5. Innovative Learning Model:
Collaborated as a member of a project team to design and launch a groundbreaking learning model for new hires, enhancing onboarding efficiency and accelerating skill development.
$700 / mo
≈ $8400 / year net
Системный Администратор
Ukraine · Kyiv · More than 10 years of experience · Pre-Intermediate ·Published today
Ukraine · Kyiv · More than 10 years of experience · Pre-Intermediate ·Published today
Технічна підтримка користувачів та сервісів
Налаштування прикладного ПЗ
Резервне копіювання та відновлення інформації (Paragon Backup & Recovery, Cobian Backup, Macrium Reflect, Acronis True Image)
Побудова стенду для розробки та тестування ПЗ, в т.ч. з віртуалізацією (Hyper-V, Windows 2019srv, Windows 2012srv, MS SQL 2014, Active Directory)
Встановлення домену "з нуля" (Windows 2012 srv, Windows 2000srv, Windows 2003srv, Active Directory)
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL, Microsoft SQL Server Management Studio, Backup / Restore SQL Server, Create / modify table, view, etc.
Oracle
Sybase SQL Anywhere
Skype, Microsoft Teams, Zoom
Remote Desktop (RDP)
Microsoft Office (Word, Excel, PowerPoint, etc.)
Інтернет, електронна пошта, пошукові системи
Інсталяція, оптимізація, налаштування ОС та ПЗ.
Windows 7, Windows 10, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Hyper-V, VMware, DFS, PowerShell
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL
Sybase SQL Anywhere
Power Builder, C#
MS Exchange
Oracle
Veeam Backup & Replication
Linux (Mint, Ubuntu)
Microsoft Office
Технічна підтримка користувачів та сервісів
Налаштування прикладного ПЗ
Резервне копіювання та відновлення інформації (Paragon Backup & Recovery, Cobian Backup, Macrium Reflect, Acronis True Image)
Побудова стенду для розробки та тестування ПЗ, в т.ч. з віртуалізацією (Hyper-V, Windows 2019srv, Windows 2012srv, MS SQL 2014, Active Directory)
Встановлення домену "з нуля" (Windows 2012 srv, Windows 2000srv, Windows 2003srv, Active Directory)
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL, Microsoft SQL Server Management Studio, Backup / Restore SQL Server, Create / modify table, view, etc.
Oracle
Sybase SQL Anywhere
Skype, Microsoft Teams, Zoom
Remote Desktop (RDP)
Microsoft Office (Word, Excel, PowerPoint, etc.)
Інтернет, електронна пошта, пошукові системи
Інсталяція, оптимізація, налаштування ОС та ПЗ.
Windows 7, Windows 10, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Hyper-V, VMware, DFS, PowerShell
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL
Sybase SQL Anywhere
Power Builder, C#
Oracle
Veeam Backup & Replication
Linux (Mint, Ubuntu)
Microsoft Office
$2000 / mo
≈ $24000 / year net
Senior Support Specialist
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Head of Customer support
- Team management: lead a team of 3 support representatives,
providing guidance, training, and mentorship to enhance
individual and team performance.
- Performance evaluation: Conduct regular performance
evaluations, identifying areas for improvement, and providing
constructive feedback to team members.
- Operations management: Manage the day-to-day operations
of the customer support department, including assigning tasks, monitoring work quality, and ensuring timely resolution of customers' issues.
- Handling technical support tasks: provide answers to technical and product questions, as well as solving technical issues, recreating bugs and filling tickets for developers' team.
- Cross-Functional Collaboration: Collaborate cross-functionally with other departments, such as product development and technical development, to address customer needs and provide insights for product improvement.
2018 - 2021
- Multi-channel support delivery: Provided prompt and efficient
support to software users via multiple channels, including
phone, email, and live chat.
- Comprehensive inquiry handling: Addressed a wide range of
inquiries, including product, technical, payments, and sales-
related questions, ensuring thorough support for users.
- Financial operations: analyzed risk payments, worked with
payment systems, conducted refunds, disputed chargebacks.
- Documentation management: create comprehensive technical
documentation, tutorials, FAQs, API documentation.
- Product demo performing: conduct demo calls with new users
to familiarize them with software features and functionalities.
Skilled in SQL, Postman, Jira/Confluence, Intercom
Growth: I look for opportunities for personal and professional growth within the company.
Receiving feedback: I value open feedback from my superiors and colleagues to understand my strengths and areas for improvement.
Learning new things: I want to expand my knowledge and expertise.
Clear understanding of company needs: I want to be informed about the company's objectives, mission, and long-term vision.
$2000 / mo
≈ $24000 / year net
Sales Operations Manager / Operations Manager
Ukraine · 6 years of experience · Upper-Intermediate ·Published today
Ukraine · 6 years of experience · Upper-Intermediate ·Published today
As Sales/Account Manager at CMS2CMS:
- Working with warm customers;
- Providing customer support via e-mails, live chats and calls;
- Setting tasks based on customers requests to tech and development teams;
- Ensuring timely and successful delivery of tech solutions according to customer needs;
- Clients servicing.
As Product Head at AIESEC in Ukraine:
- Long-term product development;
- Creating and implementing products strategies;
- Product education, consulting and coaching 4 local chapters;
- Customer experience and satisfaction;
- 120% of Plan Fulfillment and 115% growth relative to the previous year.
As a Sales Development Representative at Belkins:
- Handling 3-8 projects in Marketing, Computer Software, Staffing industries;
- Studying clients value propositions for a successful email and LinkedIn outbound outreach;
- Developing personalized B2B messages for an outbound outreach;
- Average Plan achievement for the outbound outreach - 70%;
- Scheduling and managing semi-automated, semi-manual email send-outs;
- Handling responses: work with objections, schedule appointments, follow-ups;
- Crafting weekly & monthly reports.
As Sales Operations Coordinator at Intellias:
- Developed and implemented 15+ processes and data quality standards, instructions to enhance the reliability of revenue-related data;
- Participated in analysis and developing 2 new sales processes for sales organization;
- Manage corporate CRM system and 5 other revenue-related tools: implement modifications according to business needs; create/change fields, workflows and controls; upgrade UI configurations; manage licenses and subscriptions for the revenue-related tools; forecast demand and initiate purchases and payments;
- Collaborate closely with Revenue Operations, Analytics, Sales, Finance, Delivery and Service teams to ensure alignment, effective cross-functional communications and to implement process enhancement and best practices;
- Collaborate with IT and other relevant stakeholders to ensure seamless integration and optimal functionality of revenue tools;
- Onboarded and trained 25+ new business users with revenue-related tools;
- Created and updated 30+ documents on Confluence according to the business requests;
- Coordinated team of 2 Sales Operations Specialists.
$1800 / mo
≈ $21600 / year net
Customer support team lead
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
August 2016 – April 2017: Sales Manager
Duties included:
-promoting the organization and products among foreign clients;
-providing clients with consultancy services, telephone calls;
-meeting planned sales goals;
-planning and implementing sales strategies;
-providing daily report of field sales success.
February 2018 – May 2020: Customer service manager
Duties included:
-communicating courteously with customers via online chat;
-providing clients with consultancy services;
-providing help and advice to customers regarding our services;
-investigating and solving customers' problems, which may be complex or long-standing.
May 2020 - now: Customer support team lead
Duties included:
-effectively manage a team of support members;
-take part in onboarding of new team members;
-employee training;
-monitor and optimize team members' performance;
-participate in projects to improve our products and optimize our clients' experience;
-monitor users' issues in all environments to solve their problems.
$750 / mo
≈ $9000 / year net
Support Engeneer L2/L3
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today
I have experience in the Big Data project. (Telecom operator). Also experience with logs and a list of reasons and problems for the services. Experience as (SPOC), work together with Help Center and Monitoring Tier L1.AWS.Payment s-m,work closely with transactions.Have experince with 3D printing polymers.
Маю досвід з моніторінгу AWS and Azure.
Неформальная обстановка.Интересные проекты с применением навыком и возможностью изучению и практики новых навыков.(Update skills).
$1500 / mo
≈ $18000 / year net
Billing Manager/Lead
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Latest position: Billing Team Lead
Area of responsibility:
- Establishing a Billing function within the Customer Care department.
- Establishing processes to ensure effective cooperation between Legal, Moderation, Product, Billing, and Support teams.
- Establishing the Billing team's main operational metrics and KPIs.
- Optimization of refund and billing procedures.
- Improving Customer Service processes and consulting other teams.
- Managing a team of Billing Operations Specialists.
- Resolving and supervising complex customer and legal issues.
Introduced dispute resolution strategies resulting in significant cost-saving optimizations.
Implemented initiatives for streamlining operations and enhancing team productivity.
$800 / mo
≈ $9600 / year net
Support
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
$2000 / mo
≈ $24000 / year net
Application support engineer/QA automation
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Application Support Technician
Java(Maven), Postman (REST API), SQL (Postgres), GitHub, Grafana, Jira, Kibana (Debugging), Python (Selenium/Requests/Pytest), Azure ServiceNow, Swagger, Zendesk & Salesforce.
L2 Technical support
•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company.
Shift Lead
•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts.
Technical Support Professional
•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.
$1700 / mo
≈ $20400 / year net
Technical Support Specialist
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published yesterday · In passive search
- Cisco CCNA (2022)
- MD-100/101 - Windows 10 (2021)
- ControlUp Certified Administrator (2021)
- Analyzing and Visualizing Data with Power BI-70-778 (2020)
- Microsoft Azure Fundamentals (2020)
- ITIL Foundation V3 (2019)
- Project Management Fundamentals (2019)
- Windows 7 – Implementing and Managing (2019)
I am enthusiastic about engaging in interesting projects where I can contribute my skills and expertise. My goal is to actively participate in projects that allow me to utilize my problem-solving abilities and directly assist users in resolving their issues.