moskva, minsk, sankt peterburg, kiev, l'vov · $2000 · 5 years of experience · Advanced/Fluent
Strong background in project management and customer support. Excellent knowledge of Scrum, Agile and Kanban methodologies. Good at description of complex concepts in simple terms, able to think out of the box with continuous improvement throughout daily tasks: 1000+ problem cases resolved, working as a support engineer & logistics account executive. Advanced English level - more than 5 years of communication experience with native speakers, primarily US, AU and CA markets. Deep knowledge of customer approach and ITIL techniques: worked at b2b and b2c sectors both in startup companies and enterprise corporations
Account Management, Customer service, Customer Success, Sales, Confluence, Product management, Scrum, zendesk, Agile, Jira, Git
Key achievements as a Project/Support Lead (Real Estate Tech startup) • Implemented a system of receiving a permanent feedback from users, resulted in the delivery of 7 new features throughout the year, which increased the average platform usage by half. • Developed an On-boarding scenario, which turned into a part of the service that the platform offers. Key achievements in b2c (IT sales (product)USA, CA, GB, EU) • My sales conversion varies from 37% to 51% • More than $10,000 of revenue made each month: always being in the TOP-5 list of the best sellers • Developed a model of the 'buy-now' landing page that increased sales conversion by 5% Key achievements in b2b (USA logistics market) • Provided stable & efficient movement of 9 reefers throughout the USA during BPO • Closed several deals with the biggest brokerage companies and obtained dedicated lane opportunities, which led to the combined 20% increase in gross profit • Gross profit of $80,000+ was made each month
• Product company (Preferable) • Flexible work schedule • Remote job with rare business trips
moscow, Russia · $2500 · More than 10 years of experience · Beginner/Elementary
Построение схемы работы отдела разработки и сопровождения ПО (внутренний заказчик). Внедрение системы заявок (HelpDesk). Сопровождение, разработка и модификация корпоративных сайтов, подключение авторизации ЕСИА, разработка двустороннего обмена. Автоматизация рутинных пользовательских операций.
Белая зарплата. Адекватный менеджмент. НЕ Open space. Возможность удаленной работы. Сложные задачи.
kiev, moskva · $1200 · More than 10 years of experience · Upper Intermediate
PERSONAL SUMMARY Looking for a position of a support representative and an opportunity to join a fast-growing company. Eager to contribute to its success and further develop personal and professional skills. PROFESSIONAL EXPERIENCE L2 Support Engineer, Moscow— April 2015 - .... • Resolving different types of issues via e-mails, chats, and calls • Answering incoming customer calls and messages • Using company policies to resolve issues • Work with software and hardware products of company • Communicating with members of other teams (Sales, Developers, IT, and management) Software Engineer, Synevo Ukraine, Kyiv — July 2010 - March 2015 • Resolving different types of issues via e-mails, chats, and calls • Answering incoming customer calls and messages • Using company policies to resolve issues • Working with MS SQL LANGUAGES English - Upper Intermediate ; Ukrainian - native; Russian - native. Personal and Professional Skills • Working with software: Jira, 1C, OTRS, BPM. • Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes) • Knowledge of MS Word and Google Docs • Experience working as a Team Lead (on a shift basis) • Experience working night shifts • Experience working with foreign customers
Support, customer support, English, Jira, Microsoft Office, Windows, Ability to learn quickly, Linux, Customer care, Service Desk, SQL, Customer Support Expertise, Networking, Customer service, helpdesk, customer support manager, JSON, Wordpress, Good communication skills
Best Employee of 2017 for successful support of new product
Searching for new opportunities with big company or/and big tasks