18 May

Customer support specialist

Remote work, Belarus · $500 · 3 years of experience · Advanced/Fluent

My name is Tatiana. I currently reside in Belarus; consequently my native language is Russian. I have always had a thirst for learning foreign languages which resulted in getting a degree in linguistics. After graduation I worked as a Russian-English and English-Russian translator trying to find and develop myself as a true professional in this field. In 2012 I was offered a teaching job and tried my hand at giving lectures to students at the university. Though I really enjoyed teaching, I felt myself out of place. At that time my job was closely related to social interaction. So, my strongly developed communicative skills and an ability to find common ground with people of different kinds paved the way for my professional journey with customer support which began in 2017. I was hired as a remote client support specialist at a Maltese company called Tile.Expert Ltd, an online tile store. For almost 2 years I‘ve been in charge of providing excellent customer support service to the UK clients, resolving incidents and technical issues, managing databases, setting up and optimizing company pages in social media (Facebook, Pinterest and Instagram in particular). Then I was promoted to the chief sales manager. And my tasks got far more complicated but not less interesting. Being a very energetic person, I am not comfortable with settling. I always have new goals to achieve and professional accomplishments to strive for. Moreover, I enjoy working in international companies side by side with real professionals of different backgrounds and nationalities who are willing to share their valuable experience with me.

Customer service, Advanced English