Candidates 7
$1000 / mo
≈ $12000 / year net
Support Engineer / Customer Support Specialist
Ukraine · Ivano-Frankivsk · 6 years of experience · Upper-Intermediate ·Published 22 April
Ukraine · Ivano-Frankivsk · 6 years of experience · Upper-Intermediate ·Published 22 April
LLC 3Shape Ukraine Aug. 2022 - Dec. 2023 Customer Support Consultant, Customer Care
Tier 2 support for clinics, resellers and dentists (Europe) via online sessions, telephone and e-mails.
Resolve issues related with Trios scanners (maintain, collect logs, report issue, order spare items).
Resolve issues related with CAD/CAM software including 3Shape Unite, TRIOS Share, Implant Studio, TRIOS Design Studio, Splint Studio, TRIOS Treatment Simulator, TRIOS Patient Monitoring, TRIOS Smile Design software including backup, installing, upgrade/downgrade soft. versions, PC/devices maintenance and setup for best performance.
Software, Windows and drivers updates.
Managing support cases and contacts in CRM (emails, logs, case notes, escalations).
Interact with other departments and escalate customers feedback further.
Clario Tech Oct. 2020 - Feb. 2022 Support department Quality Assurance Specialist
In charge of support department quality assurance according to QSD.
Assist management with scheduling, service protocol improvements, and quality assurance.
Checking video, audio, chat logs.
Writing documentation.
Conducting 1-2-1 meetings, providing feedbacks, setting aims and goals.
Mentoring/coaching newcomers.
Clario Tech Apr. 2017 – Oct. 2020 Middle Support Engineer/ Customer Support Engineer
Provide thorough L1/L2 support and problem resolution for customers (Europe, USA, CIS).
Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors.
Maintain network security by configuring firewall rules, web content filtering, user.
Administration, malware detection and prevention.
Install software applications, hardware peripherals and devices, update software and hardware. Drivers as needed, upgrade computers.
Install and maintenance local printers, setup network printers, configure print servers.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Played the role of Support Lead: led the team and was in charge of mentoring/coaching newcomers.
Was in charge of implementing a new analytical system.
Together with colleagues from the department conducted trainings on the specifics of software and problem-solving methods.
Conducted trainings on the AIO devices Upgrade OS workflow and troubleshooting issues related to it.
$1100 / mo
≈ $13200 / year net
Специалист Тех поддержки
Ukraine · 6 years of experience · Upper-Intermediate ·Published 8 April
Ukraine · 6 years of experience · Upper-Intermediate ·Published 8 April
Also, worked as Middle Quality Analyst (additional task), was reviewing Customer Support Representatives chats and tickets, correcting mistakes and giving relevant suggestions and general feedback regarding their work, sending detailed QA reviews for chats and tickets based on departmental and company standards.
My current occupation is Order Processing Specialist. I am processing orders placed by customers on the website/via phone, tracking orders, and ensuring the customer gets the proper item, investigating cases when customers receive wrong items, creating Jira tickets.
$1500 / mo
≈ $18000 / year net
Technical Support Engineer, Project Manager, Head of Support, Project Coordinator, Support Team Lead
Ukraine · 7 years of experience · Upper-Intermediate ·Published 29 March
Ukraine · 7 years of experience · Upper-Intermediate ·Published 29 March
PocketBank
Technical Support Engineer
Apr 2023 - Present
HivePress
Technical Support Engineer
Dec 2022 - Present
Approach X
HTML Developer
May 2021 - Jul 2021
Inqud
Technical Support Engineer
- Interaction with the product;
- Product Systems Monitoring;
- Bug reports;
- Sorting and initial registration of issues in the JIRA ticket system;
- Writing instructions for managing systems;
- Setting up privileges in the client management system;
- Receiving information from clients;
- Providing customers with instructions on how to use the company products;
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge;
- Collecting as much information as possible about the problem, trying to solve it on your own, or transferring it to developers / DevOps / system administrators.
Feb 2021 - Present
ESports Tech Limited
HTML Developer
Nov 2020 - Jan 2021
Idea Bank (Getin Holding S.A. group)
Specialist of the technical support department with business clients
Jan 2018 – Jan 2021
• ensure positive client experience through high-quality service and communication, thereby attaining client retention;
• handle client service or support-related incoming requests;
• respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation, and follow-up;
• research and resolve each client interaction to their utmost satisfaction;
• resolve incidents and fulfill requests through Tier 1 support;
• determine and record inbound requests and ensure customer issues bear proper notation.
Customer Services Specialist
Jan 2017 – Dec 2017
• quality communication and customer service to ensure a positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments if the issue is not within your competence.
Certificate of completion Front-End Development, Beetroot Academy - 2020
Certificate of completion Responsive web design courses, freeCodeCamp - 2020
Udemy, Certificate of completion Advanced jQuery Course - 2021
Udemy, Certificate of completion CSS3 Ultimate Course - 2021
Udemy, Certificate of completion HTML5 Ultimate Course - 2021
Coursera, Technical Support Fundamentals (Google Career Certificates) - 2023
Coursera, The Bits and Bytes of Computer Networking (Google Career Certificates) - 2023
Coursera, System Administration and IT Infrastructure Services (Google Career Certificates) - 2023
Coursera, Operating Systems and You: Becoming a Power User (Google Career Certificates) - 2023
Coursera, IT Security: Defense against the digital dark arts (Google Career Certificates) - 2023
Coursera, Google IT Support - 2023
!!!Only remote work, without night shifts.
Part-time, startup, or project work.
Self-motivated Support Engineer with a high level of experience working on multiple projects. Passionate and hardworking with a penchant for meeting deadlines. I am interested in a role with a company promoting best practices and offering diverse customer projects.
$2500 / mo
≈ $30000 / year net
Service Manager
Ukraine · Ivano-Frankivsk · 5 years of experience · Upper-Intermediate ·Published 27 March
Ukraine · Ivano-Frankivsk · 5 years of experience · Upper-Intermediate ·Published 27 March
Managing the team of 10 people, resource management, schedule management. Performance evaluation, goals management.
ITIL, Jira, Confluence, Google suite.
$2000 / mo
≈ $24000 / year net
Senior Support Representative
Ukraine · Ivano-Frankivsk · 5 years of experience · Advanced/Fluent ·Published 12 March · In passive search
Ukraine · Ivano-Frankivsk · 5 years of experience · Advanced/Fluent ·Published 12 March · In passive search
June 2019 - October 2023, Ivano-Frankivsk | Ukraine
QA Specialist Got Your Back Support part-time
June 2021 - December 2023
Support Specialist / NDA October 2023
Award for commitment and contribution to the company culture 2021
Was chosen in 2006 as Time magazine’s Person of the Year
$1000 / mo
≈ $12000 / year net
Junior Product Manager
Ukraine · Ivano-Frankivsk · 9 years of experience · Upper-Intermediate ·Published 9 March
Ukraine · Ivano-Frankivsk · 9 years of experience · Upper-Intermediate ·Published 9 March
February 2019 - Current
• Trained and mentored new personnel hired to fulfill various roles.
• Developed lesson plans, learning materials instructional materials and practice tests for entry training courses for newbies
• Created and implemented new training programs such as "Effective communicate", "Work with client's complaints and feedback" and "Sales master", created different workshops about payment system and banking products, assuring continuous training to employees to provide excellent long-term client's service and their increase.
• Monitored day-to-day activities of company and employees, analyzing client's feedback, noting areas needing improvement and implementing plans for rectification.
• Implementing onboarding program for newbies
Customer Care Team Leader at Call Center - Credit Agricole Bank
November 2014 - February 2019
• Managed a team of 6-11 customer service representatives
• Performed weekly evaluations to determine the effectiveness of the team, identify areas for improvement and had development of professional skills of team-members by coaching method
• Monitoring team performance and reporting, achieve goals through effective task prioritization and planning skills.
• Identified issues, analyzed information and created simple guidance for client support with different questions
• Motivated and supported team-members , provided answers and guidance (24/7), developed and maintained courteous and effective working relationships.
• Created non-material motivation for increase product sales and quality service in Call Center and team-building events for stuff
• Conducted interviews, training a new employees and onboarding
• Participated in different training courses such as: "Conflict management", " Time and tusk management", "Efficient business presentation", "Leadership in the team", "Sales master", "The best practice of client's service" and "Management of different human types"
Customer Service Specialist - Credit Agricole Bank
October 2013 - November 2014
• Assisted customers with needs such as opening accounts, depositing, crediting, using banking cards and mobile banking
• Resolved customer problems and complaints by using expert knowledge in different banking products, pay special attention to the details and using creativity and individual approach to different clients through proactive First Call Resolution
• Seling & upselling products and services.
- Created inspiring headlines "Gratefulness" from customer's feedbacks about Call Center service
- Became an ambassador of Credit Agricole
- My team members have stayed at the company and received horizontal and vertical career promotions
- Created non-material motivation events which increased sales and contribute to team-building
- Organized charity and social important team-building events
$800 / mo
≈ $9600 / year net
Review Content Analyst at Accenture
Ukraine · 5 years of experience · Advanced/Fluent ·Published 26 February
Ukraine · 5 years of experience · Advanced/Fluent ·Published 26 February
Is responsible for providing back-end support to client's customer
Review data according to Client guidelines
Need to keep up to date with events & happenings in countries of the supported language
Is a part of buddy support team: help NJ’s with working process and difficulties that they
might have
Is a MyTe POC: analyze data of a team, provide coaching on mistakes
Conduct shadowing with NJ’s, help them to understand Client guidelines and policy;
prepare them to individual work
I was the best employee in my team for 3 times.