Lead Generator

Remote work, Russia · $800 · 4 years of experience · Upper Intermediate

Большой опыт генерации лидов, работала на Upwork, Behance, Dribbble, Freelancer, PPH, LinkedIn. В обязанности входили поиск релевантных постов, переписка с потенциальными клиентами до момента созвона.

Sales, Communication Skills, English, Lead generation, Business development, It sales, International sales, Account Management, Business Development Manager

Выполнение и перевыполнение плана по продажам (ответам клиентов), технический бэкграунд :)

Я рассматриваю только удаленный формат работы, с возможностью релокации если будет необходимо.


Finance specialist

Kyiv · $1000 · 10 years of experience · Intermediate

03.2019 - present– IT company 07.2009-12.2018 – business aviation company 1. Company finance maintenance: • accounting of funds; • maintaining a payment calendar; • effecting payments through the client-bank system; • record keeping and accounts management of non-resident companies, communication with foreign banks; • payroll calculation and salary distribution; • checking financial reports of reportable persons; • participation in preparing CashFlow, PnL 2. Working with suppliers and customers of the company: • interaction with contra-party: conclusion of services contracts, control of documentary registration of the provided services; • issuing and sending invoices to clients; • control of bill receivables and payables; • controlling the cost-clearing balance with customers and suppliers. 3. Working in the programs: management accounting in 1C:ERP 8.2; Zoho.

Finance, Financial Reporting, Financial Accounting


Customer Support Wizard

Kyiv · $1300 · 4 years of experience · Advanced/Fluent

Affiliate Support Manager - Delivered an excellent customer experience, helping users with the onboarding process. - Conducts problem solving and troubleshooting (technologies stack: html/css, rest api) - Provides technical help to colleagues if required, participating in the internal knowledge base’s amplification and its maintaining - Achieved personal KPI, consistently exceeding key performance indicators. Community Manager - Creating of community posts and announcements through various social media channels and the Steam store. - Helping players to troubleshoot and fix various issues related to the game client acting on the edge of communications with the community. Forming bug-reports and delivering them to the dev team Customer Service Manager Supervisor - Took inbound customer support tickets, dealt with questions efficiently and effectively, turned objections into sales opportunities. - Assisted in training and hiring of customer service staff - Implemented customer support tools, KPIs, SLAs policies company-wide - Worked to ensure all individual and team targets were met - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. Customer Support Engineer - Answered customer inquiries, solved problems, and delivered new product information to customers and clients - Communicated to the development team regarding support cases - Handled a high volume workload within a start-up environment. Resolved an average of 200-300 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

English, HTML, CSS, zendesk, MacOS, Scrum, Agile, Customer Support Management, Adaptability, Customer care, Confluence, Networking, Teamwork, customer success, Russian, Customer service, Support, Jira, Account Management, Project Management, Customer Service Management, Team management, helpdesk, Fluent English, Customer Support Expertise, Ability to learn quickly, CRM, Microsoft Office, Windows, Support on email, Knowledge Management, JavaScript, Customer Training and Support, Email support specialist, Live chat support, Sales, Troubleshooting, compliance, Technical Support, MySQL, software support, Soft Skills, ITIL/ITSM, Ability to use positive language, Business development, HelpScout, Intercom, voice of the customers, Quality Assurance

During my career I’ve held various customer-facing roles, working with product IT-companies from all around the globe. Achieving personal and team KPI’s, building voice of customers programs, solving conflicts, converting customers questions into sales opportunities, implementing customer support tools company-wide along with improving customer support procedures and processes, training and hiring customer support staff, and, not to say, delivering a top-quality customer service –– that is my area of expertise Subject Matter Expert: affiliate marketing travel industry, housing rentals, activity monitoring services, gamedev Support channels: social media, chat support, email support

Job expectations: Flexible working hours Ability to working remotely occasionally Competitive salary with the prospectives of its growth and the transparent procedure of performance review Product companies and affiliate networks are preferred Stop list: Call-Centers Gambling


Network Engineer / Linux System Administrator / Network Administrator

Chernivtsi, Kyiv, Lviv, Odesa · $500 · Intermediate

Now I study at the Cisco Networking Academy. I'm developing towards DevOps, but I'm also interested in Cyber Security. I still didn't have commercial experience as a Sysadmin. Throughout my studies, I have a constant weekly practice of remote setup and management of Cisco equipment. Also, remote management and configuration of Linux servers. Additionally, I use the Cisco Packet Tracer simulator, local Linux virtual machines in different hypervisors (Virtual Machine Manager, VirtualBox).

Linux, Cisco, TCP/IP, Networking, Troubleshooting, OSI Model, Fedora, CentOS, Debian, Ubuntu, openSUSE, Git

13 December

Team Lead

Kyiv, Lviv, Zhytomyr, London, EU, USA, Canada · $1000 · 5 years of experience · Advanced/Fluent

•Took payment for services and bookings using local and foreign payment systems •Processed refunds •Performed senior managerial duties such as management, training and development of the group •Promptly response to general inquiries from customers via phone, chat and email •Escalated requests and performed customer follow-up calls to ensure their overall satisfaction with the service •Handled complaints Have experience with Cisco, Zendesk, MS Office I want to move further and gain new opportunities and experience in dealing with customers or performing senior managerial duties.

English, Support, Customer service, customer support, Customer care, Ability to learn quickly, Good communication skills, CRM, Microsoft Office, Communication Skills, Account Management, Project Management, Windows, helpdesk, Service Desk, Confluence, Team management, zendesk, Sales, Customer Support Management, great communication skills, Fluent English, first line support, client management

I helped the client from scratch to assemble a team, train and work successfully, generating revenue. Created the necessary conditions in the office and developed a training program.

I want to get new experiences, new acquaintances, new team and cool loyal leadership.

13 December

Customer Support Lead

Kyiv · $800 · 1 year of experience · Advanced/Fluent

Most recently, my responsibilities as Shift Manager and Customer Support Representative match the qualifications you are seeking. As a Customer Support Representative, I gained experience in resolving conflict situations, earned good multitasking skills, learned to communicate with customers in an efficient and effective manner. Working as a Shift Manager, I proved the ability to put the conversation in the right direction, in complicated situations in particular. I also have experience in time and workflow management. My experience as a Shift Manager complemented such treats of my personality as patience and attentiveness to details with perseverance and ingenuity. Working as a business development manager, my duties included developing growth strategies and plans, negotiating with stakeholders and providing after-sales support, which I find useful for the Customer Support Representative position. As it is displayed in my CV, I also have extensive experience in live communication with English native speakers, that will be helpful during the business correspondence and negotiating. I proud to say that I spent one of my holiday period being a volunteer in China as a teacher of English. It gave me the opportunity to help people, which is vital for me. I hope for an effective collaboration with your company and looking forward to speaking with you regarding your available position. Thank you for your attention, Sincerely, Iryna Soprun.

Support, English, Ability to learn quickly, Good communication skills, Customer Service Management

I expect a big project with the product where we can provide the best support for the Customers.

13 December

Account Manager

Kyiv · $800 · 1.5 years of experience · Intermediate

07.2018-10.2019 ACCOUNT MANAGER, "SMARTLINE GROUP", Киев • Развитие услуги Mastercard Concierge и полная сервисная поддержка для существующих и новых проектов. • Коммуникация с клиентами, подрядчиками. Ведение деловых переговоров. • Составление презентаций, проведение тренингов. • Аналитика и составление отчетов, выставление счетов. Работа с договорами и юридическими документами. 09.2017-07.2018 PERSONAL ASSISTANT, "SMARTLINE GROUP", Киев • Поддержка клиентов Mastercard Concierge из разных стран • Решение комплексных задач • Решение конфликтов

Project Management, Team management, Microsoft Office, User Experience, CRM, English, Scrum, Product management, Business Analysis, Communication, project planning, Jira

• HGEM (быстрорастущий европейский рынок + центральная Азия): Проект: Азербайджан Запуск Mastercard Concierge на новом рынке - Азербайджан. Ведение проекта с 0. Успешно подключены к услуге 4 банка. Проект: Беларусь Продвижение Mastercard Concierge на существующем рынке. Подключение к сервису 2 новых банка. Поддержка 4 существующих банков. • Рынок УКРАИНЫ и МОЛДОВЫ: Предоставление полного сервиса и поддержки клиентов для существующих банков - 34 банка.

13 December

Project Manager, project coordinator, department manager 

Ukraine, EU · $1200 · 7 years of experience · Upper Intermediate

management of outsourced web projects, dedicated development teams, 3D animation/VR/AR production process, team management (up to 40 employees), customer’s requirements analyze, project estimate, project and technical documentation creating, project planning, team building and development, interviewing job candidates, communication with customers, task and time tracking, reporting, project testing and review.

Project coordination, Resource management, Team management, Project Management, Communication, Risk management, Agile, Waterfall, English, People management, Requirements analysis, Remote team management, project planning, Jira, Scrum, Kanban, Redmine, trello, working with foreign customers, Manual Testing

13 December

Junior Salesforce, RPA, support developer

Vinnitsia · $2000 · Upper Intermediate

Work experience: From May 2019 working as API Applications Infrastructure Specialist in Poland. Main tasks: System maintenance, configuration, deployments, customization tasks, support of API Connect and DataPower infrastructure; Networks and security updates (SSL, Firewalls, Tokens, Certificates), B2B integrations (SOAP and REST WebServices); Checking events in Splunk, Kibana, using Linux platforms, Atlassian suite (Jira, Bitbucket, Confluence), work in Agile/Scrum development practices. Three years in total (November 2014 – May 2019) worked as a Support engineer in Poland. Main duties: Diagnosing and solving hardware or software faults. Investigating the incidents, checking logs, using MS SQL, supporting of the TP.Net platform retail software, installing patches, configuring POS workstations, installing releases, network troubleshooting, supporting the engineers in the field, consulting site managers regarding POS and cash management issues. Using Microsoft active directory, PowerShell, supporting Windows OS, MS Office 2010-16 & Office 365, MS Sharepoint, Lotus Notes, VMware, System Center Configuration Manager skills. Featured LAN-WAN, TCP/IP protocols skills. EBS CRM Oracle ticketing system, BMC Remeby. - Understanding of .NET Framework, C# language of the software development (understanding of the object-oriented programming, Windows Forms, the most popular patterns), API, REST web API, Postman usage, relational databases experience (MS SQL Server), GIT version control knowledge. - Knowledge of administration and application development on Salesforce (Apex, SOQL, Salesforce APIs, and platforms), Lightning Design System and creating components. - Familiar with Robotic Process Automation and UiPath development tool. - Testing knowledge, understanding Selenium, main Python libraries for Test Automation. - Web development (knowledge of HTML5, CSS3, PHP skills, Bootstrap, Ajax).

MSSQL, LINQ, C#, HTML5, .NET, AJAX, Bootstrap, CSS3, MySQL, Patterns, Windows Forms

Certifications: ITIL® Foundation with ITIL® Foundation Certificate in IT Service Management, Warsaw

searching for RPA, Salesforce developer position.

13 December

Customer Support Team Lead

Kyiv · $2500 · 7 years of experience · Advanced/Fluent

Motivated customer service specialist with over 7 years’ experience in a fast-paced, team- based environment. Currently manage team of 20+ agents. Enthusiastic, outgoing and knowledgeable proficient at building positive relationships with new and existing customers by offering superior customer service. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Support, English, Customer service, Ability to learn quickly, Good communication skills, Customer care, CRM, Communicative skills, Team management, Account Management, Communication Skills, Microsoft Office, Windows, Jira, helpdesk, MacOS, Support clients, Support on Skype/phone, Email support specialist, Customer Support Management, Customer Service Management, Customer Training and Support, Troubleshooting, Customer Relations, Linkedin, VoIP, PowerPoint, Linux, Confluence, Project Management, customer support, Have experience of communication with native speakers, Process Management, CRM systems support, Team Building, Service Desk, zendesk, ServiceNow

I have good deescalation skills and find myself very communicative and hardworking. Each time a company has an outage or frustrated escalated customer, I am able to handle the situation.

I am interested in developing my personal skills and learning something new. Not afraid of complicated tasks and open for new opportunities.

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