Customer Support Manager

Kyiv · $1000 · 9 years of experience · Advanced/Fluent

1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.

customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface

I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.


Lead Legal Counsel / General manager

Kyiv · $3000 · More than 10 years of experience · Advanced/Fluent

Professional experience within the IT industry for 10 years. Full support of the changing business needs of the international businesses over the past five years. Being an essential element of the team that worked to transform and rebuild the corporate and business support structure. Direct leadership in areas such as corporate law, licensing, IP ownership, and commercial contracts, as well as labor and immigration law and Ukraine based compliance matters are the main areas where I have excelled throughout my employment. Over the past 2 years has accepted more responsibilities and took a role as a leader within the organization and especially the Ukrainian office of HHS Technology Group taking full ownership over the Ukrainian entity operations. Ability to manage a variety of tasks, people and projects simultaneously is among my strongest professional characteristics. Looking to join the international organization with the footprint in Ukraine to manage the variaty of issues while leading the organization to its goals.

Account Management, Team management, Management, Communication, English, Business development, Microsoft Office, Financial Reporting, Corporate Law, IP Law, Intellectual Property, copyright, emloyment law, labour law, Compliance, Business Operations, Business Processes, Business planning and strategy development, tax law, Trademarks, Patents, litigation, outsourcing, venture capital, licensing, legal, legal writing, legal advice, mergers and aquisitions, privacy law, business security, contract drafting, contract negotiation, Master agreements, agreements, corporate business support


Junior Project Manager

Kyiv · $700 · 1 year of experience · Upper Intermediate

09.2018 – 10.2019 – GmbH Position: Junior Project manager Responsibilities: • managing and maintaining the development team • coordinating project schedules • holding daily meetings, initiating retrospectives • requirements clarification, tasks and issues prioritization • assigning tasks/issues, task tracking and monitoring the execution • foreign customers communications • providing reports on the project • defining and tracking project’s risks • maintaining project documentation

Project Management, Service Desk, English, Support, Ability to learn quickly, Good communication skills, Jira, Communication Skills, Confluence, Account Management, Agile, Scrum, Дистанционная работа, Planning & Management, Relationship Management, Leadership, Success, Strategy Management, client communication, Customer care, customer support, Customer service

допоміг команді реалізувати вчасно проект

Новий досвід, нові технології, особистий розвиток, дружній колектив. Створення нового продукту


Керівник IT підтримки

Kyiv · $1000 · More than 10 years of experience · Pre-Intermediate

Досвід побудови дата центрів,та їх наповнення обладнанням, супровід IT інфраструткри більше ніж на 1000 ПК. Взаємодія з постачаьниками,підрядниками. Планування та аналіз бюджетів IT. Проведення тендерів. Великий досвід управління IT підроздліми. Досвід подалання кризових подій.

Support, Ability to learn quickly, Microsoft Office, Jira, Windows, Service Desk, helpdesk, Good communication skills, Strategy Management, Customer Service Management, Project Management, Account Management, problem management

Формування високоефективної команди IT support. З нуля побудований дата центр. Фізична перелокація "ядра мережі" без простоїв. Вибір рішення, впровадження та супровід біллінгового друку.

Цікавлять проєкти де можливий подальший розвиток и здобуття нових знінь та нивиків. Бажано працювати в команді однодумців.


QA engineer

Remote work, Ukraine · $1100 · 1.5 years of experience · Intermediate

All details about companies and projects I was working on will be provided in my CV.

Jira, Manual Testing, Regression Testing, Scrum, Agile, SQL, HTML, Quality Assurance, Postman, Git, Confluence, Functional testing, REST API, TestRail, Windows, Android, Linux, Selenium WebDriver, CSS, Test documentation writing/maintenance, test cases, Selenium IDE, Web Testing, iOS, XML, Java, JSON, Mobile Testing, Test Planning & Documentation, Test suites, Bug tracking systems, Browserstack, Software development methodologies, Issues tracking, intergration testing, Knowledge/understanding of bugLife cycle, Testing Types, Test Planning, Black Box testing, Waterfall, Compatibility Testing, Test Design, Quality Assurance , Functional, Test Documentation, Manual Testing , Zeplin, Invisionapp

• Hand-on experience in testing of web-based software applications and Windows applications. • Experience in different types of testing: black box, gray box, usability, functional, regression, GUI testing. • Experience in validation and verification of technical documentation. • Excellent skills in test cases writing and bug reporting. • Experience in bug tracking using bug tracking Systems. • Excellent understanding the role of the QA Team in Software Development Life Cycle. • Ability to learn new technologies and challenging concepts quickly and implement them. • Excellent problem solving and decision-making skills. • Excellent time management skills, strong work ethic and the ability to take on multiple roles.

Interesting tasks, possiblity to learn new technologies, develop hard and soft skills, investigating and learning different frameworks for automation testing


Senior Support Manager / Customer Support Team Lead

Kyiv · $1500 · 4 years of experience · Advanced/Fluent

Affiliate Support Manager (CPA-network, b2b support) - Delivered an excellent customer experience, helping users with the onboarding process. - Conducts problem solving and troubleshooting (technologies stack: html/css, rest api) - Provides technical help to colleagues if required, participating in the internal knowledge base’s amplification and its maintaining - Achieves personal and team KPIs, consistently exceeding key performance indicators. Community Manager (Gamedev, software support - temporary work) - Creating community posts and announces through various social media channels and the Steam store. - Helping players to troubleshoot and fix various issues related to the game client acting on the edge of communications with the community. Forming bug-reports and delivering them to the dev team Customer Service Manager Supervisor and Customer Support Chief (Housing rentals service, b2c support) - Took inbound tech support tickets, dealt with questions efficiently and effectively, turned objections into sales opportunities. - Assisted in training of customer service staff - Implemented customer support tools, KPIs, SLAs policies company-wide - Worked to ensure all individual and team targets were met - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. Customer Support Engineer (Tier I - Tier II, SaaS, activity monitoring software, b2b support) - Assisted with customer service calls on accounts, answer customer inquiries, solve problems, and delivered new product information to customers and clients - Communicated to the development team regarding support cases - Handled a high volume workload within a start-up environment. Resolved an average of 200-300 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

Customer service, English, Customer Support Expertise, Service Desk, Account Management, zendesk, Support, Customer care, conflict resolution skills, Ability to use positive language, great communication skills, Project Management, helpdesk, Confluence, HTML, Ability to learn quickly, Jira, CSS, Remote, Team management, Mentorship, Communication Skills, HTML and CSS, Troubleshooting and Supporting Windows, Communicative skills, teamwork, ITSM, HTML5, customer success manager, Technical Support, Customer Support, Interpersonal communication, Agile, Good communication skills, software support, MySQL, JavaScript

Summary: Support channels: email, chat Audience segments: b2b / b2c Support areas: software, IT support, web-projects and services Projects: affiliate marketing, travel industry, game dev, housing rentals, activity monitoring software

Job expectations: - Flexible working hours - Ability to work remotely occasionally - Competitive salary and transparent salary review processes Stop list: IT support Gambling


Business Analyst

Kyiv, Odesa, Lviv, USA, Canada, EU, Kyiv · $2000 · 3 years of experience · Advanced/Fluent

Project Management, English, Jira, Microsoft Office, SalesForce , Client service, Professional Services, HTML, CSS, JavaScript, Business Analysis, project planning, Kanban, Agile, SDLC, Waterfall


Account management

Kyiv · $850 · 1.5 years of experience · Upper Intermediate

1) Air company was my first customer support experience, let's say it was an introduction, worked for half a year 2)Currently working on one of the "Genesis" company projects as customer support for a year already. Looking for the best offer and professional growth

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Account Management, Microsoft Office, helpdesk, Communication Skills, Windows, Project Management, Team management, zendesk, Sales, customer success, Business Operations, Customer Support, customer support manager

For a half a year almost completely understood how customer care works, as on my previous jobs customer satisfaction was a highest priority, so I have a great view on how customer support should work and how it shouldn't. Also, the experience of work in big and successful company as Genesis opened my eyes to how it to work with the best of the bests and how to keep own level and work on myself. Also, I'm a fan of personalized workflow with each customer. No robotic workflows, never ever =)

I'm looking for something new area to work in, professional and personal growth as well.


Technical support operator

Odesa · $800 · 2 years of experience · Intermediate

There is successful experience as a technical support operator. In mine duties included: conducting business correspondence with users who have difficulties in using the platform, helping users to solve their problems, resolving conflict situations.

Support, English, customer support, Customer service, Microsoft Office, Good communication skills, Windows, CRM

I like the work in technical support, so I would like to develop in this area, I would also like to use my English. From the company I would like good working conditions, competitive wages, paid sick leave and leave, a normal work schedule, as well as a friendly team.


Trainee/Junior QA Engineer

Brovary, Kyiv · $500 · Pre-Intermediate

"SMS Club" Специалист технической поддержки -решение технических проблем сервиса; -поддержка работы сервиса 24/7; -приём звонков и консультация клиентов в чате по техническим вопросам; -мониторинг работы каналов доставки СМС; -предоставление данных о СМС-рассылках при помощи SQL запросов из БД; -тестирование работы сайта и всех возможностей сервиса. ТОВ "Нова пошта" Специалист по приёму и обработке груза -приём и выдача грузов клиентам; -загрузка и выгрузка автомобилей; -сортировка грузов; -оформление товарно-транспортных накладных; -внесение данных в базу 1С; -подача заявок на Service Desk и помощь в решении технических проблем.

SQL, HTML, CSS, Web Testing, С++, С#, Windows, MySQL, Jira, QA

Отримав диплом в IT-Univer "Infopulse Ukraine" по курсу "Тестування програмного забезпечення". Аналіз помилок чи багів СМС сервісу і вирішення їх з керівником та відділом розробки.

Пізнання нового там саморозвиток головне, хороший колектив. Керівник, який зможе пояснити та правильно поставити задачу.

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