Customer Support

Kyiv · $900 · 6 years of experience · Upper Intermediate

Currently, I work remotely as an administrator in the British company, which provides House Share accommodation in London. From December of 2018 till April of 2019 - I used to work at the position Customer support. March of 2018 till December of 2018 - I worked in Tbilisi, in Travel Agency as a tour operator. 2017-2018 - I worked in travel agency Valletta Travel 2016-2017 - I was working in the travel agency Kiy Avia, as a travel manager. 2013-2014 - I was working at USA Logistic Company PLS Logistics as a Business Process Operator, where I was processing internal shipping documentation using the following software: Citrix and On-Base. My whole experience taught me how to work with documents, to keep up with high standards set by the employer, communicate with clients, work as quickly as possible, to solve problems that arise during work. Also, I also gained organizational skills which I received in the process of working on MICE projects. As additions I'm experienced in writing articles, the main focus was tourist hotels. I know 4 languages: - English - Russian - Ukranian - Georgian I'm trying myself as a graphic designer because I like to learn new programs, services, scope. I can easily work with: Microsoft Office, Citrix, On-Base, Tina, Titbit, Amadeus, ContenInn, GTA, LCI, Dotw, etc. Additional: Photoshop, Illustrator, Sketch.

Communication Skills, Microsoft Office, Adobe Illustrator, Adobe Photoshop, Sketch, Figma, English, Customer Support

I am passionately looking for new job opportunities in Kyiv. I will accept all kinds of jobs, except for doing cold calls. Gladly will do the job connected with collecting information, prepare database, documentation processing Also will gladly accept work challenges in the design area


Customer Support Manager

Dnipro, Zaporizhzhya, Kyiv · $800 · 4 years of experience · Upper Intermediate

Account Manager Qwerty.Software October 2016- now - Ensuring implementation of the best customer service practices to establish long-term cooperation with clients - Communicating with loyal customers, solving any issues and customer concerns - Establishing communication between a customer and an executor (involving calls and correspondence) - Instructing the support team (involving writing guides and instructions, personal training) - Managing internal customer reviews - Ensuring strong customer service and customer satisfaction - Interacting closely with the Development department - Defining personal KPIs. Customer Support Agent Qwerty.Software June 2015 — October 2016 - Managed inquiries from customers in chat, Skype, CRM, and on the telephone - Investigated and solved all types of customer concerns - Had experience in multinational customer service 24/7 (USA, UK, Australia, Canada, UAE, etc.).

English, Support, Customer service, Sales, Account Management, CRM, Microsoft Office, Jira, Customer care, Customer Support, Ability to learn quickly

Working in the Customer Service field since 2015. Have experience in technical translation using CAT tools of approximately 2 years. Easy-to-learn, self-motivated, scrupulous person.


Customer support agent

Kyiv · $700 · 1.5 years of experience · Upper Intermediate

Last place of employment: Since 19 Apr 2018 – Kyiv – Multireisen – Customer support specialist - providing of highly qualified support to corporate clients (travel agencies) ; - informing suppliers about the clients' requests and checking condition on which these requests could be embodied (by calling and emailing) - making payments for requested services; - keeping records of payments of current bookings. 08 Sep 2017 – 12 Feb 2018 Kyiv – Simply Contact – Travel agent (Customer Retention Team, call-center) - Dealing with complaints and refunds - Selling tickets and services to clients - Helping clients to make any changes and pay for this - Collecting and processing payments 05 Jan 2017 – 31 May 2017 – Kyiv – Skyinform Ltd. – Travel agent- consultant (call-center) - Helping client to book tickets - Advising clients on travel arrangements, visas and passports - Coordinate the use of bonus miles and other rewards that clients want to use - Informing client about actual schedule, delays etc (KBP, IEV, DNK, HRK) - Lost&Found client support services

customer support, Support, English, helpdesk, Customer service



Remote work, Russia · $2000 · 6 years of experience · Intermediate

Я программист с десятилетним опытом разработки программ. Моя область экспертизы - парсинг сайтов и обработка данных.

Python, MongoDB, Scrapy, Flask, MySQL, Linux, JSON, Docker

Я работал удаленно в одном аналитическом агенстве недвижимости больше 5 лет И парсил на Python (библиотеки - Grab и selenium)порядка 55 сайтов еженедельно


Account manager

Berlin, London, Amsterdam, USA, Canada, EU, Kyiv · $800 · 3 years of experience · Advanced/Fluent

- Worked as a customer support representative in OTRS system, handled customer requests via chat, tickets, calls. - Mastered Amazon, eBay and New Egg order processing. Used local CRM system, Reply Manager and Bitrix. - Learned budgeting and planning, as well as managing reports. - Studied VoIP business technology, searched for partners and business cases, used Mbill system, checked the quality of traffic. An easy-going, committed and self-organized person with an ability to develop relationships with key business clients and colleagues. I have a strong desire to extend knowledge in b2b sector and raise professionally in a motivated and friendly environment.

English, Microsoft Office, Communication Skills, Excel, Account Management, Business development, Ability to learn quickly, Analytics, Client Management, CRM

Mastered customer relations. Received experience in sales, promotion, and presentation of the product. Skilled in resolving specific problems and requests that involve the collaboration of several different departments.

I wish to quit b2c sector and work more with partners or in the back office.


Head of Recruitment, HR Excellence Manager, Head of HR

Kyiv · $3500 · 7 years of experience · Upper Intermediate

Recruitment, development and implementations of HR policies,employees adaptation and motivatio.

- The number of relocated people was increased by 40% per month. - In short terms closed a several key vacancies on a new market for the company, while was opening an office in Poland; - Created and led a new model of “Competence interview” for candidates; - Developed and launched a new effective scheme and instruments for fast and actual presentation candidates to internal clients; - Formed network of tech. interviewers at Kyiv office for staffing process improving. - Development and implementation of new Global Mobility workflow for the whole company.

To cover more HR field expertises and managerial skills


Scrum master/product owner

Kyiv · $1000 · Less than a year of experience · Advanced/Fluent

Более 12 лет работаю с людьми и решаю инд видуальные задачи либо запросы малых групп в образовании. Философия Agile увлекла меня и постепенно я стремлюсь перейти из образовательной сферы в поле Scrum. Свободное владение английским, французским, немного немецким и ивритом позоляют развиваться с помощью профессионалов по всему миру.

CV design, English, French, Russian, Ukrainian, Scrum, Agile, Kanban, Project Management, Product management, Team management, English, Product research

Умение работать и выходить на нужные решения со сложными заказчиками, мультизадачность, умение работать в команде. Креативные решения по проектам, проработка user's story. Контроль результатов на каждом этапе проекта.

Воплотить на практике полученные теоретически знания. Совершенствовать и углублять профессиональные скиллы.


Technical Support Engineer

Kyiv · $500 · 2 years of experience · Intermediate

Worked at international hosting provider, helped our clients succeed by resolving their technical, billing, and product related questions.

customer support, Support, Customer service, Customer care, CRM, Account Management, Fast typer, PowerShell, Linux, Windows, TCP/IP, DNS, MySQL, HTML, JavaScript, CSS

96% of customer happiness score with a five-level rating system

I want to try myself in a small, developing project

4 December

Outreach Manager, Content Marketing Manager

Kyiv, EU, Canada, USA, Ukraine · $1000 · 10 years of experience · Advanced/Fluent

I am an experienced marketing manager seeking a job in the field of content-management, outreach, linkbuilding and marketing communications, where I can apply my knowledge and skills for continuous improvement. I am currently seeking new avenues to grow professionally. Linkbuilding and Outreach - 3 year’s experience WordPress - 10 year’s experience Joomla - 7 year’s experience Drupal - 2 year’s experience MODx - 2 year’s experience

Digital marketing, Wordpress, Linkbuilding, Outreach, CMS, Content marketing, Website Content, E-mail marketing, Ahrefs, Majestic, Drupal, MODx, Joomla, Unisender, mailchimp, SEO, English, Marketing, Slack, Asana, Canva, Fotor, Semrush, NinjaOutreach, Fiverr, Upwork, Wikipedia, Landing Pages, content management, Guest Blogging, Digital Marketing, Email Marketing, Web Analytics, Content Production

4 December

Customer Success Manager

Kyiv · $1500 · 10 years of experience · Advanced/Fluent

Experienced Customer Service Analyst with a demonstrated history of working in the IT industry. Skilled in Customer Communication, Technical Support, SMM and Content Writing. Strong support professional with a degree focused in Maths from Taras Shevchenko National University of Kyiv. Since obtaining my second higher education in Foreign Philology, I've been working in the field of IT, combining customer care and tech support duties with managing corporate social media accounts and contributing to the company blog focused on trends and innovation in IT customer service.

Mathematics, English, Analysis and research, Customer service, Customer care, Account Management, Good communication skills, Support, Communication Skills, Jira, CRM

Here's what I would gladly bring to the table as a candidate: 1. A strong researcher and analyst 2. An effective communicator 3. A disciplined performer

I look forward to an opportunity to learn and set myself on a more challenging and fulfilling career path. As a mathematician and philologist, I am deeply fascinated by the tech miracles Machine Learning and NLP have already made possible, and I believe that these state-of-the-art areas of science have extremely promising perspectives for the field I’ve been in. I would gladly consider positions that require some mathematical background and offer an opportunity for hands-on training in Data Science, Machine Learning and Natural Language Processing.

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