IT Business Analyst/ITSM Consultant

Remote work, Poland · $1250 · 7 years of experience · Advanced/Fluent

ITSM Consultant with 7+ years experience in IT service design, ITIL processes design and implementation, ITSM consultancy, business analysis and process management. Certified in ITIL (intermediate level), PRINCE2 Experienced in: - IT Service design creation for international bank (including creation of Service Design Package, Service Definitions, Support Agreements/models, Catalogue items and producing related processes and documentation) - Design and implementation of ITSM processes: incident, event, change, asset and configuration, problem, service catalogue, request fulfillment, release and deployment management - ITSM consulting: internal/external audits of business/ IT service delivery processes, gaps identification and elimination - Process management and ownership (customer satisfaction survey, customer complaints management) - Performing the organizational development: processes development, implementation, documentation and preparation for automation

Business Analysis, English, Requirements analysis, ITSM / ITIL Process, Requirements management, Agile, Scrum, Analytical Skills, service design


Бизнес-аналитик (Business Analyst)

any city · $1100 · 1.5 years of experience · Upper Intermediate

В период с июня 2018 по сентябрь 2018 принимал участие в роли бизнес-аналитика проекте SHED. Мои обязанности на проекте: - Извлечение функциональных и нефункциональных требований к системе в процессе общения с заинтересованными лицами; - Документирование требований; - Управление требованиями; - Разработка Use Cases и описание сценариев использования системы; - Участие в оценке проектов компании; - Прототипирование пользовательских интерфейсов; - Согласование требований с заказчиком. Проект - разработка мобильного приложения (для iOS и Android) для американской компании, которая осуществляет хранение на своих складах различных предметов своих клиентов. Заказчик – США. Команда – интернациональная (украинцы и белорусы, 8 человек). Продолжительность – 4 месяца. Работа велась по Agile модели. Требования к продукту в данном случае описывались в виде Use cases с разработкой мокапов. Формат – удаленный. Проект «Разработка Личного кабинета программы благодарности «Дзякуй» компании «А100 АЗС»» (модель Waterfall, Fixed Price). Заказчик – белорусская компания. Продолжительность – 4 месяца. В мои задачи входило извлечение требований и подготовка Project and Scope document и ТЗ (Software requirements specification).

Axure RP, BABOK, BPMN, Microsoft Office, UML, usability, Use cases, User Experience (UX), Waterfall, Blokchain, Enterprise Architect, Prototype, Agile, Business Analysis

1. Курсы по бизнес-анализу "ITMINE" (диплом с отличием по итогам защиты дипломного проекта) 2. Курсы "UML Notation in practical Analysis & visual modeling" в IT Academy 3. Сертификация IQBBA Certified Foundation Level Business Analyst (CFLBA)

Работа на интересном проекте, которая позволит дальше развивать профессиональные навыки в бизнес-анализе, а также взаимодействовать и общаться с интересными, умными и целеустремленными людьми.


Project manager

Moscow · $2000 · More than 10 years of experience · Advanced/Fluent

More than 40 worldwide certificates in IT, including: Program & Portfolio Management Expert (#35), Certified Project Manager (#34935), Project Management Expert (#000412), VCP (#63533), EMC Senior Technical Architect (EMCTAe). Hardware: PC, Mac, HP/IBM/Dell servers, HP/IBM/EMC/NetApp/Dell NAS/SAN, LAN/WAN. OS: IBM AIX, MS Windows 7, CentOS, Novell Netware 4, MacOS 9/10, Cisco IOS. Programming languages: T-SQL, PL/SQL, BASIC, VBA, DHTML. Methodologies: RUP, MSF, SADT (IDEF), TQM, PJM, AIM, ASAP, ISO, Agile SCRUM, SOX, Six Sigma. DBMS: Access, MS SQL Server, Oracle. Application software: 1С, MS Office, MS Visio, MS Project Server, Jira, ARIS, SAP R/3, Lotus Notes, Citrix, VMware, SPSS, Matlab, Mathcad, AutoCAD, ERWin, BPwin, Photoshop.


Finished projects in SCANEX Ltd : Earth remote censoring center design for: emergency ministry of Kazakhstan, defense ministry of RF; satellites data receiving business processes optimization. Finished projects in Compulink Group Ltd.: DR design of DC for the largest Moscow Energy company (VMware SRM, Linux HA Cluster for SAP R/3, MSCS, etc); DR design of DC for the largest oil transport company (EMC VMAX, VNX5500, IBM Power); DR design of DC for large oil company (NetApp FAS3220 MetroCluster).

Normal working conditiopns.


Project Manager 

$2800 · 4 years of experience · Advanced/Fluent

Young professional with over 8 years of success record in IT sector. Have been in PM roles for more than 3,5 years, PMP certified in February 2018. Have experience of creating dev department from scratch. Earlier career also incl roles in field engineering, IT services and customer relations/sales. Competencies: Masters degree in IT Project management Waterfall Scrum, Kanban Jira (admin lvl) People management ITIL foundation certificate (IT service management) Customer orientation

ITIL, People management, Project Management, Services, Team management, Waterfall, Agile, Jira, Scrum

- PMP certified - Certified in IT service management (ITIL) - My company is my top priority, so I'm doing all the best to make every single project successful. - Top performer in CU's feedback and self development - Very high level of CU satisfaction, they are coming back and want to continue partnership - I'm good in sales - able to sale additional features and services on current project - My personal achievement is to manage 6 projects at the same time, but I would like to give more focus to less projects - Mentoring and coaching junior PMs

Looking for an opportunity to advance in IT project management, maximising speed and quality of professional (based on IT specialisation) and personal development. Want to gain product management experience, experience of working with start-ups. Also looking for a chance to work abroad in multicultural environment.


Business Analyst

Kyiv · $3000 · 3 years of experience · Upper Intermediate

Expertise in Digital Payments, Banking, Identity, Facial and Fingerprint Biometrics, Digital Onboarding, Mobile Wallet, Insurance and Transport Logistics Domains. 3+ years of unique blended cross industries experience in charge of Business Analysis & Solution Consultancy in banking, insurance, telecommunication & vendor side, especially on Digital Financial Services & Digital Identity domains. Proven track record: Mobile money platform, Biometric Enrollment & Identification/Authentication solution, Omni-channel digital banking, online (Internet) banking, mobile banking (native app), delivery service app for cargo transportation company

Business Analysis, User stories, Use cases, Requirements analysis, Requirements management, Analytical Skills, Jira, BPMN, UML, Confluence, SDLC, Prototype, Stakeholder analysis and engagement, Product Roadmap

Successful delivery of several high-scale projects in collaboration with an international team (in charge of business analysis), as a product manager - PaySpace Magazine awards 2017: Best bank mobile app – 3rd place

Looking for a well-established outsourcing or product company (product is preferable) with well-designed internal processes and experienced business analysts and product managers to chat with and learn from. Project or product business domain preferences are payments, fintech, payroll services, sports, healthcare


Business Analyst

Kharkiv · $300 · Upper Intermediate

Ищу позицию Junior\Trainee BA,есть сильное желание учиться и развиваться в этом направлении,есть опыт использования Visio,Draw io для создания диаграмм и прототипов.Готовился в основном по учебнику Software Requirements( Карл Вигерс) и вебинарам. Есть опыт работы в сфере аудита на позиции - ассистент аудитора.

Business Analysis, Agile, Use cases, English, Requirements management, Jira


Business Analyst

Lviv · $600 · Upper Intermediate

Finished online course on Business Analysis Fundamentals on Udemy. Have read books on Business Analysis(Seven steps to mastering Business Analysis, BABOK, Karl Wiegers). Ready to apply this knowledge on practice. Study Project "Analysis of Criminal Code of Ukraine with Python" - Created a Python program to analyse criminal punishment - imprisonment. It shows flaws in legislators' logic. - Was leading a technical part of the project.

Business Analysis, SQL, Requirements analysis, Requirement Elicitation, Project Management, Python


Business Analyst, Product Manager, Project Manager

Dnipro · $1600 · 6 years of experience · Upper Intermediate

Business analysis for configuration of software products and analysis of defects for client support • Advising and consulting clients worldwide on the use of complex software products, conducting client trainings and presentations, resolving various technical client problems • Implementation of knowledge bases for technical staff, along with provision of training of new members of the team, delegation of appropriate tasks to them • Client relationship management including reporting and escalation • Test cases creation and quality control of applications • Proactive improvement of business processes to improve client satisfaction and reduce workload • Technical and research writing and editing in English including creation of user guides, manuals, software requirements, use cases, user stories, test cases and defects, academic research papers etc

Product management, Business Analysis, Product research, Scrum, Agile, User Experience, Product Development, Communication, Presentation skills, Requirements and backlog management, Waterfall, Trainings and workshops, BPMN, Problem solving skills, Acceptance testing, Quality control, Client and product support, Technical writing

• Experience consulting clients on how to use software products • Experience in analysis and improvement of software products • Understanding of IT and methodologies (agile, scrum, waterfall) with a focus on quality • Understanding of Business and Economics • Client interaction and customer management on an international level, successful long term employment for both large and small outsourcing and outstaffing companies • Leadership skills, successful interaction with stakeholders in different roles: from overseas CEOs, CTOs to software developers and testers • Understanding of software project lifecycle; experience of being in various roles within the team: from product management, through business analysis to testing and support


Project Manager

St. Petersburg · $4000 · 8 years of experience · Advanced/Fluent

Delivery, people management, economics and budgeting, client relationships management, business development. Requirements management and business/functional/system analysis. Agile, Waterfall, ASPICE Investment banking, Automotive, ERP, Docflow automation

Project Management, Agile, Team management, Jira, English, Kanban, Resource management, Risk management

Manage Advanced driver-assistance system program. Started a project from initiation stage and was promoted to Program manager after 1 year. Responsibility over budget, delivery, people management, client relationships, business development Client - multinational Tier 1 automotive supplier. I manage a program of 70 software engineers.

International clients prefered. New business prefered over support activities.


UX Product Designer 

Kyiv, Odesa, Berlin · $2500 · 8 years of experience · Upper Intermediate

I'm proficient in: - Writing specifications (logic, flows); - Conducting user testing sessions (wireframes, prototyping, on a live project); - Doing surveys; - Artefacts such as Personas, Use Cases, JTBD, Value Proposition Canvas e.t.c; - User stories and acceptance criteria; - Successfully collaborated with clients from US, UK, Netherlands, Worldwide; - Familiar with such platforms as Web responsive, iOS, Android, Smart TV; Tools: - Sketch, Zeplin, Abstract; - InVision, Marvel app, Balsamiq, Principle; - Jira/Redmine/Confluence; - Hotjar; - Basic knowledge of HTML and CSS3 (to understand restrictions).

Sketch, mobile design, Modular Grids, User Experience (UX), User personas, User Scenarios, Usability testing, Wireframes, Responsive Design, Prototyping, Zeplin, Technical Requirements, InVision

Top rated articles on IT media, lectures, workshops, successful redesign of several product

Yes to UX Design tasks, No to Graphic Design (UI) tasks such as Landing/promo pages

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