customer support

Харьков · $500 · Меньше года опыта · Advanced/Fluent

customer support agent в компании addsalesforce в обязанности входило работать в тикет системе и помогать пользователям сайта с возникшими проблемами

Support, English, Customer service, Customer Support, Confluence, Microsoft Office, Good communication skills, Customer Care, German Language, Slack

возможность иметь гибкий график отсутствие ночных смен


Customer Support

Киев · $800 · 3 года опыта · Advanced/Fluent

Working with tickets in CRM system, Help Scout, Intercom. Training new-hires. Acquainting new hires with subtleties of workflow, policies and procedures of solving tickets. Performing monthly QA. Managing knowledge base for project. Assisting customers over the phone, via e-mail or live chat. Working on several projects simultaneously. Working with plane tickets through Amadeus Providing customers with relevant information in a professional and timely manner in order to achieve performance objectives. Providing customer with appropriate solutions and alternatives in order to resolve their case. Assisting customers over the phone, via e-mail or live chat. Training new-hires. Understanding the customer’s needs to help them exploit our software Customizing workflows based on the profile of the customer Customer Onboarding Creating cold emails data bases Cold outreach Promo campaigns for product updates Working with Campaign Monitor, Snov.io

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Communication Skills, CRM, Microsoft Office, helpdesk, Troubleshooting, Customer care specialist, Jira, Confluence

I'd like to work in technical support,I don't mind 24/7, however business hours are preferred.


Customer support

Удаленная работа, Украина · $800 · 2 года опыта · Intermediate

December 2017 – April 2019 – Aviacontact (kiwi.com). Avia agent. Duties: - Working with Podio, Pure Extension, Balkan, Nest, Excel , Word programs. - receipt of applications on mail - processing refund requests with high quality and fast tempo - calculate refunds amount - call to air companies and discuss reasons of tickets refund - processing of refunds through the airline company by phone - refund customer by mail - work on the result - had experience in customer support department May 2019 – Aviacontact (omio.com) . Fraud specialist. Duties: - Proactively identify and monitor fraud patterns - Optimizing dispute management strategy - Investigate high-risk transactions with correct follow-up and documentation and make quick decisions - Gather and analyze appropriate transaction data from internal tools, as well as industry standard fraud detection tools - Contact with credit card companies, issuing institutes to verify charge activity - Provide statistics and insight into current trends regarding the fraudulent activities within operational teams

Support, customer support, Customer service, helpdesk, Customer care, English, Good communication skills, Ability to learn quickly, zendesk, Jira

Одна из первых в компании Omio (Украина - Германия) начала работать в новом проекте fraud specialist и успешно!

Активный , позитивный коллектив, высоко оцениваемая зарплата, увлекательная работа и карьерный рост!


Project Manager

Харьков · $500 · Меньше года опыта · Upper Intermediate

Меня зовут Денис, работаю PM в IT компании ( web development ) :arrow_up:Опыт управления проектами по web development на должности PM - 6 месяцев. :arrow_up:Отличные организационные навыки и способность управлять несколькими приоритетами. :arrow_up:Хорошие коммуникативные навыки как устные, так и письменные (английский- upper intermediate ) :arrow_up:Опыт управления развитием команды. :arrow_up:Управление проектами от планирования до поставки, бюджет проектов :arrow_up:Использование Agile-методологий (Scrum, Kanban), управление рисками. :arrow_up:Знание принципов и практик, ориентированных на пользователя :arrow_up:Сильные аналитические навыки

Good communication skills, Microsoft Office, Project Management


Support Team Lead

Киев · $3200 · 6 лет опыта · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 50 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


Customer Support Manager

Киев · $1000 · 3 года опыта · Upper Intermediate

Smile Open Source Solutions ( 6 months) - Attracting corporate clients(cold calls,meetings,presentations) - Development and sales of integrated IT-solutions - Full cycle sales management (customer search,identification of needs,the presentation of services Brighta.biz ( 3 years) - Provide customer support via chat and phone - Provide support for existing clients - Ensure that each customer receives outstanding service by providing a friendly environment - Promote self-service plans to reduce the number of incidents - Create a content for the social networks - Being responsible for the new employee onboarding

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Jira, CRM, Microsoft Office, helpdesk, Communication Skills, Windows, Service Desk, Sales, Leadership, Fluent English

I am proud if being a team-player and reduce the number of mistakes in the whole team. Reducting of number of refunds in the company is essential as well : )

I would like to be a member of company that allows me to develop my professional skills. Corporative culture at work should be on the high level, where everyone respects each other and tries to help in the different situation. It can be a product company or outsourcing, it actually does not matter.


Customer Support Manager

Киев · $1000 · 9 лет опыта · Advanced/Fluent

1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.

customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface

I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.


Lead Legal Counsel / General manager

Киев · $3000 · Больше 10 лет опыта · Advanced/Fluent

Professional experience within the IT industry for 10 years. Full support of the changing business needs of the international businesses over the past five years. Being an essential element of the team that worked to transform and rebuild the corporate and business support structure. Direct leadership in areas such as corporate law, licensing, IP ownership, and commercial contracts, as well as labor and immigration law and Ukraine based compliance matters are the main areas where I have excelled throughout my employment. Over the past 2 years has accepted more responsibilities and took a role as a leader within the organization and especially the Ukrainian office of HHS Technology Group taking full ownership over the Ukrainian entity operations. Ability to manage a variety of tasks, people and projects simultaneously is among my strongest professional characteristics. Looking to join the international organization with the footprint in Ukraine to manage the variaty of issues while leading the organization to its goals.

Account Management, Team management, Management, Communication, English, Business development, Microsoft Office, Financial Reporting, Corporate Law, IP Law, Intellectual Property, copyright, emloyment law, labour law, Compliance, Business Operations, Business Processes, Business planning and strategy development, tax law, Trademarks, Patents, litigation, outsourcing, venture capital, licensing, legal, legal writing, legal advice, mergers and aquisitions, privacy law, business security, contract drafting, contract negotiation, Master agreements, agreements, corporate business support


Junior Project Manager

Киев · $700 · 1 год опыта · Upper Intermediate

09.2018 – 10.2019 – Sceel.io GmbH Position: Junior Project manager Responsibilities: • managing and maintaining the development team • coordinating project schedules • holding daily meetings, initiating retrospectives • requirements clarification, tasks and issues prioritization • assigning tasks/issues, task tracking and monitoring the execution • foreign customers communications • providing reports on the project • defining and tracking project’s risks • maintaining project documentation

Project Management, Service Desk, English, Support, Ability to learn quickly, Good communication skills, Jira, Communication Skills, Confluence, Account Management, Agile, Scrum, Дистанционная работа, Planning & Management, Relationship Management, Leadership, Success, Strategy Management, client communication, Customer care, customer support, Customer service

допоміг команді реалізувати вчасно проект

Новий досвід, нові технології, особистий розвиток, дружній колектив. Створення нового продукту


Head of sales, Sales Team Lead, Product Manager, Product Owner

Киев · $1500 · Больше 10 лет опыта · Upper Intermediate

Brights (Software Development Agency, Kiev) July 2019 – October 2019 CMO and Head of sales TemplateMonster (IT Company, Nikolaev) May 2010 – May 2019 Head of sales in Web Studio Private Enterprise (B2B Furniture and Logistics, Kiev) February 2007 – October 2009 Project Manager Hlynozempromstroy (Construction Company, Nikolaev) August 2005 – October 2006 Delivery Manager (responsible for purchases)

head of sales, sales team lead, team lead, Team management, Business Development, Product management, Project Management, product owner

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