Candidates 648
$1800 / mo
≈ $21600 / year net
NOC/Technical Support Engineer
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today
• Глибоке розуміння продуктів та сервісів компанії, а також уміння ефективно спілкуватися та спілкуватися з різними клієнтами(B2B, B2C).
• Вміння працювати в команді та швидко адаптуватися до змін у робочих процесах та технологіях.
• Відмінні комунікативні та міжособистісні навички, включаючи вміння слухати та ефективно вирішувати конфлікти.
• Вміння документувати процеси та проводити аналіз даних для оптимізації робочих процесів.
• Прагнення до професійного розвитку та вдосконалення своїх навичок та знань у галузі технічної підтримки.
• Реєстрація та участь у вирішенні інцидентів, що виникають при роботі ІТ- систем та обладнання.
• Введення та дотримання SLA згідно стандартів компанії.
• Здійснення технічної підтримки по внутрішнім та зовнішнім продуктам компанії.
• Цілодобовий моніторинг систем, архітектури та доступності сервісів.
• Швидке знаходження причин проблем і шляхів їх вирішення.
$3000 / mo
≈ $36000 / year net
Technical Support Lead
Ukraine · Kyiv · 2.5 years of experience · Pre-Intermediate ·Published today
Ukraine · Kyiv · 2.5 years of experience · Pre-Intermediate ·Published today
Position: L2 Technical Support
Solving customer problems, monitoring and analyzing problem situations and bugs
Main tools: Kibana ElasticSearch, Grafana, Zabbix, Redmine(ticket system), DBeaver(PostgreSQL), Postman
2. Appmaster.io (USA, No-code platform) 5 month
Position: Customer Success Engineer
Solving customer problems, testing clients bussines processes, communiocate in Telegram, email, , testing clients application IOS/Android/Web
Main tools: AppMaster.io no-code platform, Postman, work with API, PostgreSQL.
3. Bank Pivdenniy, from 2023 to the present
Position: L3 Technical Support
- Solving technical issues of the bank's clients
- Setting up and monitoring alerts from Grafana
- Experience with SOA(Sevice-oriented Architecture with enterprise service bus) architecture
- Working with the Oracle database in Oracle Database Developer
- Custom ticker system + Jira/Confluence/Skype/Outlook
- Grafana/Elasticsearch on k8s clusters
- Reading logs from the client's frontend
- Work in accordance with SLA priorities
- Understand the application architecture and principles of Kafka/RabbitMQ/Redis
- Communication with SQL/back-end/front-end/IOS/ Android developers, analysts
$1500 / mo
≈ $18000 / year net
Customer Support
Turkey · 5 years of experience · Advanced/Fluent ·Published today · In passive search
Turkey · 5 years of experience · Advanced/Fluent ·Published today · In passive search
Alpama TM Marketplace manager/ customer support representative 2015 2016
Claims Conference Engagement Coordinator/ customer support manager 2013 2015
KEY WEST ENTERPRISES, LLC Copywriter/Translaitor 2011 2012
Yappi corp. Customer support specialist 2009 2011
$400 / mo
≈ $4800 / year net
QA Engineer
Ukraine · 1.5 years of experience · Upper-Intermediate ·Published today
Ukraine · 1.5 years of experience · Upper-Intermediate ·Published today
uTest – Freelance QA Engineer
October 2023 – Current
Functional testing
UI/UX testing
ChatOS Company – Team lead QA/Technical support team
February 2023 – September 2023
Includes all Manual QA/Technical support position duties
Organization and control of testing and user support processes
Creation of job instructions
Interviewing, recruitment and staff training
ChatOS Company – Manual QA/Technical support
May 2022 – February 2023
Testing the company's products and outsourcing projects
Support, consultation and resolution of technical problems of users
Creation of test documentation: test plans, test cases and checklists
Website testing
API testing
Created a simple page using HTML and CSS
Search and registration of bugs in Jira
Documentation Testing (Confluence)
Writing test cases, checklists
Wrote a simple autotest
Loaded the site using JMeter
Created repositories in Git
$900 / mo
≈ $10800 / year net
Customer Support Representative
Georgia · No experience · Upper-Intermediate ·Published today
Georgia · No experience · Upper-Intermediate ·Published today
My experience in creating projects further demonstrates my readiness. For instance, I've developed a full stack web application called “Face Recognition,” which effectively detects faces in images. This involved using React for the front-end, Node.js and Express.js for the back-end, and PostgreSQL for the database.
Additionally, I've successfully completed 20 web development projects in JavaScript, showcasing my ability to independently manage tasks and stay productive while working remotely. For more details and links to these projects, you can visit my GitHub repository. This experience, coupled with my technical skills and self-driven approach, enables me to confidently excel in a work from home environment.
$1000 / mo
≈ $12000 / year net
CRM Specialist
Ukraine · 2 years of experience · Intermediate ·Published today
Ukraine · 2 years of experience · Intermediate ·Published today
Effective Time Management
Fast Learner
Ability to Multitask
CRM strategy development
Data analysis
Database segmentation
Performance reporting
Project management
Cross-functional collaboration
communication
Reported on communication performance resulting in optimizedcommunication
and customer behavior
Collaborated with Design and Brand teams to create on-brand content
Supported other customer-facing departments with guidelines on customer
engagement
$2000 / mo
≈ $24000 / year net
Application support engineer/QA automation
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Application Support Technician
Java(Maven), Postman (REST API), SQL (Postgres), GitHub, Grafana, Jira, Kibana (Debugging), Python (Selenium/Requests/Pytest), Azure ServiceNow, Swagger, Zendesk & Salesforce.
L2 Technical support
•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company.
Shift Lead
•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts.
Technical Support Professional
•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.
$1300 / mo
≈ $15600 / year net
Senior technical support engineer
Ukraine · Kyiv · 10 years of experience · Intermediate ·Published yesterday · In passive search
Ukraine · Kyiv · 10 years of experience · Intermediate ·Published yesterday · In passive search
$3000 / mo
≈ $36000 / year net
Head of VIP and Contact Center
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
I am proficient in analyzing and communicating a big picture view of customer engagement programs
and generating value laden outcomes within stipulated budget and resources.
In addition, I have worked in international markets and secured key clients across gambling, ecommerce,
and crypto industries.
My competencies further include managing crossfuntictional teams, fostering strategic partnerships, leveraging analytics and competitive insights to ensure market leadership and directing quality assurance.
• Integrated VIP, Sales, and Support functions: Integrated VIP management, sales, and customer support
functions to serving high-value players.
• VIP player acquisition: Developed and executed acquisition strategies to attract new VIP players and
expand the VIP customer base.
• Revenue growth: Led cross-functional teams to develop and implement targeted sales strategies, resulting
in a significant increase in revenue from VIP customers.
• Sales team performance: Improved sales team performance metrics to improve Retention, CLV and
decrease CAC.
• Support team efficiency: Streamlined support processes and implemented training programs to enhance
the efficiency of the support team, resulting in higher customer satisfaction levels.
• Continuous improvement: Implemented a culture of continuous improvement, regularly reviewing and
optimizing strategies, processes, and systems to adapt to changing market dynamics and customer needs.
$3000 / mo
≈ $36000 / year net
Head of Sales (Support, Partnership, Affiliate) / Sales Director
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published yesterday
* 10+ years of experience in management;
* 7+ years of experience working in B2B sales;
* 5+ years of experience working in B2C sales;
* successful experience in creating and managing remote teams;
* building sales department "from 0";
* developing a new sales direction;
* managing teams from 3 to 50+ employees;
* development and implementation of KPIs and bonus systems for sales and production coworkers;
* team training and development - 9+ years;
Personal qualities:
* analytical mindset;
* systematic approach to work;
* result-oriented;
* high level of self-organization, self-control, and ability to organize the team's work;
* desire for further education and professional development;
* willingness to take responsibility for the team's results;
Other:
* Microsoft Word, Microsoft Excel;
* Google Sheets (creating graphs, charts, and pivot tables);
* CRM HubSpot, Jira, Confluence, Trelo, Bitrix24, PlanFix;
* LinkedIn (Sales Navigator, Linked Helper, Sales QL);
* 1C8 (high-level skills);
* Category B driver's license;
* languages: Ukrainian - native, Russian - fluent, English - Upper-Intermediate.