по дате ↓ по релевантности ↓

6 декабря 2018

Head of Support / Customer Technical Support Lead

Киев · $2500 · 4 года опыта · Advanced/Fluent

CRM, Jira, Git, Swift

Fluent English 4 years of experience in technical support 1 year of management experience (7 subordinates) + Good knowledge of programming (Swift) My IOS projects: https://gitlab.com/vs_swift Programming/Web: Swift, C/C++. Project tracking software/ Logs monitoring: Git, Jira, Confluence, Zendesk, Graylog. 
Remote control systems: TeamViewer, ShowMyPC
. Management framework/ Diagnostic tools: PowerShell, Command prompt (cmd), WinMRT. 
Database management system: Microsoft SQL Server (basics). 
Operating systems: Windows, Mac OS, Linux (basic)

An accomplished professional with extensive linguistic experience combined with profound technical skills within various international companies and corporations with global presence and outreach. Possess strong interpersonal, communication, problem-solving and decision-making skills

Expecting to immerse into challenging projects where I could develop my professional and personal skills, preferably with decent environment & friendly atmosphere within the team


8 ноября 2018

Technical Support Engineer\Lead\Head of Tech Support Department, Release Manager 

Киев · $2500 · 6 лет опыта · Upper Intermediate

Confluence, customer support, Jira, Agile, Release Management, release planing\ compliances, Scrum, Android, CRM, CRM systems support, Git, HTML, iOS, JavaScript, JSON, Project Management, Quality Assurance (QA), SQLite, Subversion, SVN, Tomcat, Weblogic, Windows, Continuous Integration, CSS, Java, MS SQL Server, Oracle, SQL, NoSQL, OOP, Product management

Сurrent: Support Level 3 Responsibilities Deployment Documentation Release Management Envitonment Configutation Technologies/platforms/skills: Oracle DBA SQL Web-logic administration Tomcat-administration Microsoft Subversion Git\SVN Java SE7 Previous: Head of Technical Support Dept 1. Technical Support Engineers training 2. Support Department management 3. Corporate Customer Support/ Training 4. Support Projects Management and Reporting

ITIL® Foundation Certificate in IT Service Management Дата выдачи сертификатамай 2018 – настоящее время Лицензия GR750419212VR ITIL v.3 2011 Управление ИТ Сервисами Дата выдачи сертификатаапр. 2018 – настоящее время Head of IT Product Compamy Tech Support Department - Viseven OU Creative Department Project Manager - QAP INT (Viseven OU)

Middle\Senior Tech Support Engineer (L2-L3), Support Lead, Head of Support Department, Release Manager, Customer Support Manager


9 декабря 2018

technical writer

Харьков · $500 · Больше 10 лет опыта · Upper Intermediate

Agile, Confluence, CSS, English, HTML, JavaScript, Jira, Manual Testing, Microsoft Office, MySQL, Russian Language, Scrum, SQL, Windows

Issuing documentation including in English, translation of technical documentation from /to English. • Understanding of Object-Oriented Programming and client-server architecture principles. • Basic knowledge HTML, CSS, JS, SQL. • Test-case design and execution, creation bug-reports and future verification in a bug-tracking system. • Familiar with Agile, Scrum principles. • Experience with web and desktop applications testing • Functional design and programming the software for information and control systems in the field of nuclear energy, especially the programming of lower-level controllers.


11 декабря 2018

Customer support L2

Киев · $1700 · Больше 10 лет опыта · Upper Intermediate

iOS, MacOS, Microsoft Office, Security, WebServices, Windows, Adobe Photoshop, Adobe Illustrator, Cisco

ITIL, CCNA, MacOS, Windows, iOS, Adobe Illustrator, Adobe Photoshop, Microsoft Office, WebServices, Security, Cisco,movie,Photographer, ServiceDesk, L1,L2,L3

Присутствие Велопарковки)))


12 декабря 2018

Remote Customer Support

Киев · $700 · 10 лет опыта · Upper Intermediate

BTT, English, MS Word, Russian, Ukrainian, Android, HelpScout, Jira, Telegram

Опыт работы включает должность персонального помощника и переводчика в 2 британских компаниях; в службе поддержки американской подписной компании (только email в рабочее время по Москве, офис в Москве). Много принес опыт работы в издательском доме, благодаря ему, позднее, в британкой компании, сама готовила макеты флайеров, постеров, визиток и др. промо-материалов для участия компании в выставках.

Хорошие навыки общения и доверительные отношения с участниками сообщества (на момент моего ухода около 5500) и коллегами. С отдельными участниками сообщества общаюсь до сих пор в частном порядке.

Люблю видеть результаты своей работы. В качестве агента поддержки - что у пользователя всё работает, как нужно, что он понял принципы работы программы/продукта и разобрался. В качестве персонального помощника - что все в офисе работает, как надо, нет неудобств или дискомфорта для сотрудников и руководителя. Я достаточно ответственна для удаленной работы. Не работаю в ночные смены. Зарплатные ожидания от 700 USD (на руки после выплаты налогов)


6 ноября 2018

Head of Support / Support Team Lead

Харьков · $2500 · 5 лет опыта · Upper Intermediate

Confluence, Jira, Managing team, Service Desk, Agile, CSS, HTML, Jenkins, Project Management, Scrum, Git, IIS

I have extensive experience in managing the support/consulting department of a large franchise Internet company and fintech IT company for more than 5 years in total. Also, I have a huge experience in developing and implementing the processes. I took the position of a Scrum master. Have experience in leading simultaneously more than 30 projects personally, and more than 100 projects on demand. I have experience in work with programmers in controlling the quality of the current product and the new product, using Jira, MantisBT, Slack, Wunderlist etc. Have an experience in creating Support Department and teaching junior team mates. - 3+ years experience in managing teams - 5+ years experience in leading several projects - 5+ years experience in consulting customers in business development - 5+ years experience in troubleshooting - Knowledge of web applications development process - Experience in developing processes and its implementation - Experience in creating team - Experience in leading L1, L2, L3 Support team - Experience in teaching junior team mates - Extensive experience in supporting customers - Experience working as a Scrum Master - Knowledge of Agile project management frameworks - Knowledge of SDLC process - Upper-Intermediate English - Experience in project documentation - Strong knowledge in HTML5/CSS - Issue tracking systems (JIRA, Mantis) - Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office. - Development methodologies (Agille, Scrum) - Integrating monitoring tools (Google Analytics, Yandex.Metrika) - Master’s degree in Computer system and networks - Master’s degree in Management - PhD student in Project Management

- Writing corporate literature (business model, corporate book, additions to the book, etc.); - Writing instructions to the administration panel of the site; - Consulting 100+ customers; - Increase in turnover (monthly fees) in 200%; - Increasing quality of team knowledge and operability with fixed number of employees (facilitation in learning team mates); - Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks); - Implementing the study system for juniors and newbies with further upgrading their knowledge.

- Trips abroad with ability to relocation; - Flexible working schedule; - Friendly colleagues; - Interesting projects; - Opportunity for career growth; - Ability to work at home or from other city for a short period of time in case of travelling;


28 октября 2018

Customer support representative 

Удаленная работа, Украина · $800 · 8 лет опыта · Advanced/Fluent

Consulting, Teamwork, Ведение переговоров, Онлайн поддержка, Asana, CMS, English, HelpScout, Kayako, Wordpress, Грамотность, Adobe Illustrator, Adobe Photoshop, Jira, CSS, HTML

Extensive working experience in web projects Able to build support from scratch Familiar with all the major CMS, good knowledge of WordPress Basic HTML/CSS 8+ years of experience with client management and support Literate writing and speaking I do enjoy working a lot, so I'm okay with overtimes :)

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms. Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.

I would be happy to take care of customers and partners in a young IT project. I usually work remotely, but I'm okay with relocations and interesting office-based projects, so feel free to contact me if you think we are compatible :)


23 ноября 2018

Support specialist, Training specialist, Personal (Business) Assistant, Manager etc with English

Kiev · $800 · Больше 10 лет опыта · Upper Intermediate

Android, Communications, data processing, Excel, HR search, internet, Leadership&Team player, Printer, scanner, xerox etc., Research activities, Text processing, Time management & deadline, Word, PowerPoint, English, Visio, 1C, outlook, Jira

The total professional experience is more than 10 years (!), Knowledge of English (Upper-intermediate), advanced PC user (Excel, Word, Power Point, Visio, Outlook, 1C, Jira), office equipment and Internet. Experience in recruitment, negotiation and administrative work. Many years of driving experience.

І'm Phd in Economic sciences. Published 1 monograph, more than 50 scientific publications (articles and reports), participation in International scientific and practical conferences. Firstly, I used to teach at the Universities of Ukraine for about 10 years and combined it with other jobs. I taught at the departments of accounting and finance. So, I have experience of work as a Business-assistant in the Computer-Information Center and a Personal Assistant (12 and 4 years resp.). Thirdly, after graduation I worked in the State Treasury (for 2 years). My detailed resume in English is there: https://www.linkedin.com/in/tatiana-cheremisova-90064b85 FB: https://www.facebook.com/tatiana.cheremisova.7

I'm not afraid of any duties! And the more diverse they will be, the better!:) I'm fond of helping other people. I'd like to use English in a regular bases! I can work anywhere not only in Kiev and ready on business trips.


24 ноября 2018

COO

Киев · $4000 · Больше 10 лет опыта · Upper Intermediate

Управление операционной деятельностью компании (финансы, legal, admin support, HR) Выстраивание и управление внутренними процессами Управление cash flow Кризис менеджмент

Построение HR подразделения и процессов с нуля, реализация ряда интересных проектов по управлению талантами, стажировке, реорганизации структуры компании. Кризис менеджмент, выстроены операционные процессы в ИТ компании, сформирована практически с нуля команда бекофиса.

Интересные бизнес задачи, ориентация бизнеса на развитие и расширение


26 ноября 2018

Customer support/success specialist

Любой · $2200 · 6 лет опыта · Upper Intermediate

Software support, VOIP, Linux, SQL, Salesforce, Sigos, Zendesk, Confluence, Jira

5 years of experience working for international voice wholesale carrier, busy with network support, monitoring quality figures, troubleshooting and solving issues, handling tickets and escalations, providing support for sales team (both ukrainian and european colleagues).

Looking for job with wide variety of responsibilities, which will involve both my soft and hard skills - ready to take part in sales support and BA. Eager to learn new technologies. Prefer fast-changing and growing environment.


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Кандидаты размещают свой анонимный профиль, работодатели предлагают вакансии. Для кандидатов Джинн бесплатен, работодатель платит 50% месячной з/п по факту найма.

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