Customer support specialist

Николаев · $800 · 4 года опыта · Upper Intermediate

From 03/2015 – one of the biggest American company in the automotive industry, Customer Support, Technical Support and Sales agent: - assisting customers around the world in pre-sale and post-sale questions by phone, e-mail and in chat - persuasion in cooperation - do up to 70 emails or 60 phone calls per day - assistance and guidance to clients in the transaction, and further work - checking recorded conversations between agents and clients for quality assurance - work remotely twice a month - work with Nice inContact system, LiveChat, HelpSpot and custom CRM Language skills: - English – fluent - Ukrainian and Russian – native

customer support, Customer service, Support, English, Microsoft Office, helpdesk, Customer care, CRM

More than 4 years of total experience in sales and customer service field. Understanding customer needs and providing customized advice. Leading a client thru all the stages of the sales pipeline, from lead to potential client with the idea, identify the needs, and turn it to the sales deal. Conducting negotiations and establishing trusting relationships.

Looking for a long-term job with future career development, a place where my skills, experience knowledge could be used at full power with a good team and interesting projects. I cannot work night shifts in the office (UA time zone).


Helpdesk/ IT Support Engineer

Киев, Львiв · $600 · Меньше года опыта · Pre-Intermediate

Understanding of network principles and routing ; DHCP, TCP/IP, UDP, DNS; RDP, FTP, VPN, SSH; Understanding of server operation and client-server interaction; Installation and configuration of Windows OS; Hardware & Software debugging; Setting up PC to the domain, updating group policies, checking certificates; Jira, FortNet, BigBrother.

DHCP, DNS, Networking, TCP/IP, Windows

Personal qualities fast learner; desire to learn and develop; teamwork skills; user orientation; stress resistance; ability to resolve any issues.

I have little experience in the IT field, but I got a great desire to grow and develop in this direction. I guarantee fast learning, high-quality performance of all tasks and resolving issues.


Support Manager, UX/UI Designer, Content Manager

Удаленная работа, Украина · $600 · Меньше года опыта · Upper Intermediate

Content manager at Smart-Loads.com UI designer at FC "Yenaki" Journalist at UniSA (Italy, Salerno) Sociologist (Ukraine, Mariupol)

English, Customer service, Linux, customer support, Ability to learn quickly, Microsoft Office, Windows, Support


Менеджер, Модератор, Специалист службы поддержки

Удаленная работа, Украина · $400 · 1 год опыта · Intermediate

Работал совместно Проект-менеджер и Контент-менеджер, занимался ведением проектов со стадии создании макета, разработки, релиза как интернет магазинов так и обычных лендингов. Занимался поиском и подготовкой контента для сайтов.

Support, HTML, CSS, customer support manager, Ability to learn quickly, English, Project Management, Account Management, CRM



Хмельницкий, Киев, Львов · $1500 · 5 лет опыта · Intermediate

1,5 года опыта работы в IT на позициях HR и HRD 3 года опыта работы в производственной сфере и b2b 4,5 года опыта работы в сфере HoReCa

HR, IT Recruitment, Human Resources, Communication, Recruiting, Interviewing, Screening Resumes, HR strategy, Performance review, Полный цикл подбора персонала, Linkedin, Coaching, Compensation & Benefits, Training for Recruiters, Budget


Partner Manager / Sales Manager / Business Development Manager / Account-manager 

Удаленная работа, Украина · $1000 · 6 лет опыта · Advanced/Fluent

6 years of commercial experience, 3 years in IT industry with Sales function. Specialized in developing win-win partner relations. Experience working B2B with European and North American markets. Keen in: - lead generation - lead qualification - conducting Skype and phone presentations, f2f meetings - networking - account management - full sales life cycle management - IT services, IT products and IT outsourcing sales Knowledge of OS (Windows, Linux), Microsoft office, Jira, CRM systems (Pipedrive, Hubspot, Bitrix24), social media platforms (LinkedIn, Xing, Facebook).

Account Management, Business development, English, It sales, Lead generation, German, Negotiations, B2B sales, Sales Management, Team management, Communication Skills, Presentation skills, International sales

- engaged numerous new clients from Fortune 250 - on-boarded new projects with the overall budget of more than 1 million EUR during 2018 - more details and accomplishment will be available in my CV

I'm looking for flexibility in my life and I don't want to depend on office location. I'm interested either in full-time remote positions that allow me to work from any part of the world, or in part-time/fixed-term projects with fixed and clear payments. I could be a right fit if: 1) you need someone to present your interests during on-line negotiations, qualify potential partners/clients 2) you require help in new business launch 3) you need someone responsible and fluent in English 4) you need someone for short period of time for business trip/conference to represent your company I'd love to discuss any opportunity that are close to the described above. Please DO NOT suggest: 1) anything that requires more than 40h of on-site office presence during a MONTH 2) only commission-based opportunities 3) cold calling


support engeneer

Киев · $750 · Upper Intermediate

-Excellent problem investigation and solving skills -Good communication and presentation skills, problemsolving skills, learning attitude and openness, process orientation -Providing support for customers or clients in person, via phone, or via computer -Knowledge of Windows, XP, Mac and general desktop support issues -Basic coding(Python) -Basic SQL

Customer service, customer support, Support, English, Ability to learn quickly, Microsoft Office, Good communication skills, Windows, SQL, Training


Support Lead

Киев · $2800 · 3 года опыта · Advanced/Fluent

My overall experience as a support guy is 3 years in a row at the moment. Not so long ago I was promoted to a team lead in a product company and currently I manage two ops teams consist of 8 people in total. For the last two years I’ve been working with ServiceNow platform, covering all admin processes plus some dev tasks. As for my main technical points I’d highlight: - SQL - XML - Basics of JS - HTML - SOAP

customer support, Support, SQL, Agile, JavaScript, Project Management, Customer care, Ability to learn quickly, Leadership, HTML, Microsoft Office, Jira, Good communication skills, Customer service, English, Service Desk, Windows, German, helpdesk, Customer Support, Negotiations, Technical Support, customer support manager, Confluence, CRM

- Decreased the reopen ratio of tickets from 15% to 0.5%, globally. - Created and maintained a knowledge base for the whole project. - Developed monitoring events for the team. - Convert customers to raving fans. - Established the processes of knowledge transfer between ops and dev teams.

21 июля

Customer service specialist/Спеціаліст служби підтримки

Киев · $500 · 2 года опыта · Intermediate

- Півтора роки роботи на посаді спеціаліст з підтримки користуваічів в OLX Ukraine. Досвід роботи з Atlas, Hermes, Zendesk. - Півроку роботи письмовим перекладачем кореспонденції з англійської на українську/російську мови.

English, Communication Skills, Windows, Customer Relations, Customer Support, Customer service, Translation

Цікавий проект, який дасть змогу розвивати не лише професійні навички,а й особисті риси характеру.

21 июля


Удаленная работа, Россия · $650 · 5 лет опыта · Advanced/Fluent

I am a UI / UX designer in product design with over 5 years of experience. I worked on a desktop / mobile site and application for both large projects and startups. I have experience in conducting design research, prototyping, usability testing and developing visually appealing and user-friendly interfaces. I have a product mindset and I always take into account the needs of the business, the user, and technological limitations when working on a design solution. Worked with many teams in various areas: E-commerce, Social Networks, Gaming, Media, CRM System, Educational Platform, etc. Adobe Photoshop, Sketch, User Interface, Adobe Illustrator, User Experience, Figma, InVision, Wireframes, Prototype, mobile design, Prototyping, Responsive Design, CSS, Zeplin, Graphic design, Product Design, Jira, Design Patterns, iOS applications, Guidelines, 2D Illustration, invision app, Human Interface, Creative Direction, SVG, typography, Human-Centered Design, Основы HTML/CSS, Logo & Brand Identity, Android Mobile Applications, Indesign, user flow, User Experience , User Empathy, Usability principles, user portrait, Interface Evaluation, Modular Grids, Kanban, realtimeboard, Google Material Design, Infographics

Adobe Photoshop, Adobe Illustrator, Figma, WEB DESIGN, HTML, CSS, UI/UX, Photoshop, User Interface, mobile design, web, SEO, English, Prototype, Graphic design, Mobile design, Product Design

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