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Customer Support

Львов · $900 · 2,5 года опыта · Upper Intermediate

2.5 years of experience in Customer Service (both Sales and Support processes; B2C product, English-speaking countries). 2 years of managing the Customer Support team

Customer service, Customer care, zendesk, CRM, Customer Support Expertise, Team Management, head of customer support, Training, Project Management

Interesting and high-quality product, adequate hierarchy and management, no cold calls/emails, ability to contact dev team directly if needed, clear work evaluation processes


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Sales Manager, Customer success manager, Account Manager, Engagement Manager

Львов · $550 · 2,5 года опыта · Upper Intermediate

IT Marketing and Sales Manager - Lead generation - Search and engagement new customers, work with "cold" and "warm" bases, maintaining a complete sales cycle. - Work with foreign clients (CIS), forming a policy of interaction and service depending on the culture of doing business in a separate region. Cooperation with the call centres in Ukraine - Conducting benchmarking with competitors and SWOT analysis for our product - Carrying out marketing researches on wishes of potential clients - Conclusion of contracts and closing deals - Support of existing clients, solving current problems and issues in the process of maintenance, coordination with development departments and technical support - Control of accounts receivable Head of sales, Head of branch - Organization and control of the activities of the department and branch - Analysis and systematization of client bases- Development of plans and strategy of development, development of promising areas, market segmentation - Development and improvement of the distribution system - Recruitment and training of personnel, activities for the purpose of rallying staff in the team, assistance to managers, joint trips at the meeting - Planning, staging, monitoring the implementation of tasks - Search and engagement of new customers, work with existing clients - Ensuring effective and long-term cooperation with key clients - Solving possible conflicts and problems, control over observance of contractual obligations and working conditions with clients - Control of accounts receivable - The flow of goods to the warehouse and warehouse balances

B2B, Complete customer service, Lead generation, LMS, sales process, Team management, Account Management, CRM, Opening new markets, Team Leadership, B2C, Business Planning, Human Resources, Service Strategy, Digital marketing, Project Management

Краще говорити при співбесіді бо тут можна написати що завгодно:)

Можливість особистого і кар’єрного росту в ІТ-сфері, особливо з можливістю з часом перейти на позицію engagement manager чи Junior PM.


сегодня

Sales Manager

Львов · $3500 · 4 года опыта · Advanced/Fluent

Sales manager with over 4 years of global IT experience in B2B sales.

Sales, Business development, Account Management, Lead generation


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Sales Manager

Харьков · $500 · Advanced/Fluent

I have a technical background,thus I have a desent understanding of computer science and programming area.I have no previous commercial experience in sales.Nevertheless,I took Sales course on Coursera,participated in international business planning projects. So far I have been able to gain an essential set of skills to start my career in sales.

English, Communication Skills, B2B, Lead generation, B2C, It sales, Presentation skills, Business Developement, Team player, Negotiations, International sales, Business development, Sales

Participated in international conferences,hackatons,business planning events and courses(business collaboration with French university ECAM EPMI)

I am looking forward to a hard work that will help me to gain a solid understanding of how sales works. Also I expect to improve my understanding of B2B, B2C relationships,generate profit for a company.Moreover,I will improve my communicational and presentational skills. I DO NOT consider doing technical part of the projects,writing technical documentations.


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Project Manager

Киев, Chicago, Одесса, Berlin, Munich · $2000 · 2 года опыта · Advanced/Fluent

Project Management, Jira, Risk management, Product management, SDLC, Scrum, User Experience , CRM, Team management, CSS, Waterfall, Team Leadership, SQL, HTML, English, Sales, JavaScript, IT Project Management, Confluence


вчера

Customer or Technical Support Representative

Киев · $900 · 5 лет опыта · Advanced/Fluent

Working as a customer support representative, I assist people with an understanding of complex things and translating truly hard concepts into easy and understandable language. Working as technical support in Petrosoft and Ring, I assisted people with troubleshooting of their devices. This included the following: understanding the issue, finding ways to help, providing instructions to the customer, so they can perform all necessary actions at their end, finalizing troubleshooting process with empathy and providing the additional information to avoid such issues in the future. Being a customer support shift lead and mentor in Wirex, I created numerous training materials and provided customers with assistance with the hardest cases. Also, I trained our employees to make sure they understand main peculiarities of product and the work processes in Wirex.

English, customer support, Customer service, Support, Jira, Windows, helpdesk, Confluence, zendesk, Sales, Communication Skills, Ability to learn quickly, Rapid adaptability, Ability to use positive language, Troubleshooting and Supporting Windows, Hardware, Technical Support, Atlassian Jira, Good communication skills, Account Management, CRM, CSS, Support Management, Microsoft Office, Customer care, Service Desk, putty, HTML, Test Case, Ticket system

In Ring, I have managed to successfully solve and fix around 200 customers' issues during the shift, furthermore, I have finished training of 10 people and managed the team of 5 chat agents later at Wirex.

I would be happy to work in a company who keeps its development and provides its customers with the best quality of product and services. Furthermore, I would like to mention that I expect the company to understand the value of each employee who is maximizing the value that a company can bring to customers.


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Key Account Manager

Киев, EU · $2000 · 10 лет опыта · Upper Intermediate

Key Account Manager / Plastic Card Enterprise http://plasticcard.ua/ (April 2016 — till present time) I have joined the company as Account Manager and after a successful year was awarded with KAM position. On early stages I was supporting Sales team with orders processing. At this business there are number of actions which are performed after the order is accepted by the client. Starting with design approval at VISA/MC and ends with final product shipment. Later I was acting as KAM who initiates and creates the demand at clients site. I was covering Caucasus, Kazakhstan, Uzbekistan and Moldova. On that stage I was supporting new Account Managers who recently have joined the team. Additional work scope: ● Purchase Contracts editing and submission ● Logistic dept. supervising ● Close contact with the factory for specific card design preparation ● Advisory for banks for cards new trends in terms of technology and design Key Account Manager / CAT Cargo Logistics Ukraine, Groupe CAT https://www.groupecat.com.ua/ (January 2015 — December 2015) Starting from my first day at Cat I had to restore all the relationship between global accounts, and I was acting not only to restore the trustworthy relationship but also to improve profit and scale the market share by means of the high quality of our service. ● Relationship management for 9 Key Accounts (Global Automotive Importers) and their dealers’ networks in Ukraine (nearly 30 for every of them) ● Develop and improve Customers relationship assuring consistent growth of volumes and revenue ● Provide market sales analytics and sales forecasts per quarter and year Customer Service Manager / Oberthur Technologies http://www.oberthur.com/ (January 2013 — January 2015) I was responsible for a customer satisfaction area – I was the one for negotiations on signing the contract, clarifying orders, placing orders to production line, and tracking Customer feedback, including mediation in dispute resolution. ● Perform full-range customer service for CIS countries (Ukraine, Russia, Belarus, Azerbaijan, Georgia, Kyrgyzstan, Tajikistan ect) ● Supervise Customers' orders at production sites (Dubai, China, India, France, England) ● Provide Customer's support starting from Contract negotiation till total customer satisfaction, including dispute resolution. Team leader of Legal consulting center / Ukrainian Association of Press Publishers http://www.uapp.org/

Account Management, Project Management, Customer service, Customer care, English, Ability to learn quickly, Microsoft Office, Windows, Good communication skills, Customer Support Expertise

In all Companies I was working, I created friendly and trustworthy relationship with my Customers and I am sure - this is my vocation

I want to discover something new and interesting and do rewarding job, in a progressive atmosphere were i can apply all my skills and experience.


вчера

ІТ Sales/Account Manager

Львов · $2000 · 3 года опыта · Advanced/Fluent

Proven track record and almost 3 years of diverse B2B sales/account experience in an IT outsourcing. Mostly, the US, Canada, and Western Europe markets Sales/Account skills: - High-complexity business proposal forming - Deal closure (negotiations & contract signing) - Account management (of both clients and partners) - Road-show (planning, organizing, executing) Engagement skills: - Lead qualification (BANT) - Pre-sales & lead nurturing - Project discovery & requirements identification - Pre-sales team mobilizing & facilitating project estimate preparation - Partners network building (opportunity discovery, engagement, negotiation, contract signing) LeadGen skills: - Sales script composing - Prospect pain points research (Real Estate, Construction, Marketplace, Data Dashboard domains) - Prospect contacts search (Angellist, Linkedin) - Lead generation (Glassdoor, Jobvite, Remote, Behance, US/EU hiring agencies) - Cold emailing, personalization & automation (Mailshake, Grammarly) - Linkedin automation (LinkedHelper) PM skills: - Technical specification writing - Project decomposition & estimation (FlowMapp, GSuite) - Project coordination (Kanban/Scrum, Jira, Trello) - Project quality control & delivery (4 small projects)

- Highly-experienced management staff with an eye for detail - A friendly mid-size team of like-minded people with great dedication and passion for what they create - Cozy and modern office space you don't want to go out from


вчера

Account Manager

Одесса · $500 · 1 год опыта · Upper Intermediate

- Searching potential leads - Filling-in online forms - Negotiation with clients via LinkedIn and email - Communication with customers on finance issues and Brand Safety issues - Customers' overdue debts reminders - Providing credit references - Communication with collecting companies

Communication Skills, English, International sales, It sales, Account Management, Lead generation


вчера

Sales Manager

Львов · $1000 · 5 лет опыта · Upper Intermediate

Працюю сейлз агентом, продаю сервіс на пк, Zoom Support, 1,5 роки

Sales, International sales, It sales, B2B, B2C

На мою думку класно справляюся з проблемами клієнта, можу легко знайти підхід #1 у компанії якій працюю, топ селлер

Хочу розвиватися і спробувати щось нове


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