Candidates 980
$700 / mo
≈ $8400 / year net
Системный Администратор
Ukraine · Kyiv · More than 10 years of experience · Pre-Intermediate ·Published today
Ukraine · Kyiv · More than 10 years of experience · Pre-Intermediate ·Published today
Технічна підтримка користувачів та сервісів
Налаштування прикладного ПЗ
Резервне копіювання та відновлення інформації (Paragon Backup & Recovery, Cobian Backup, Macrium Reflect, Acronis True Image)
Побудова стенду для розробки та тестування ПЗ, в т.ч. з віртуалізацією (Hyper-V, Windows 2019srv, Windows 2012srv, MS SQL 2014, Active Directory)
Встановлення домену "з нуля" (Windows 2012 srv, Windows 2000srv, Windows 2003srv, Active Directory)
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL, Microsoft SQL Server Management Studio, Backup / Restore SQL Server, Create / modify table, view, etc.
Oracle
Sybase SQL Anywhere
Skype, Microsoft Teams, Zoom
Remote Desktop (RDP)
Microsoft Office (Word, Excel, PowerPoint, etc.)
Інтернет, електронна пошта, пошукові системи
Інсталяція, оптимізація, налаштування ОС та ПЗ.
Windows 7, Windows 10, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Hyper-V, VMware, DFS, PowerShell
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL
Sybase SQL Anywhere
Power Builder, C#
MS Exchange
Oracle
Veeam Backup & Replication
Linux (Mint, Ubuntu)
Microsoft Office
Технічна підтримка користувачів та сервісів
Налаштування прикладного ПЗ
Резервне копіювання та відновлення інформації (Paragon Backup & Recovery, Cobian Backup, Macrium Reflect, Acronis True Image)
Побудова стенду для розробки та тестування ПЗ, в т.ч. з віртуалізацією (Hyper-V, Windows 2019srv, Windows 2012srv, MS SQL 2014, Active Directory)
Встановлення домену "з нуля" (Windows 2012 srv, Windows 2000srv, Windows 2003srv, Active Directory)
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL, Microsoft SQL Server Management Studio, Backup / Restore SQL Server, Create / modify table, view, etc.
Oracle
Sybase SQL Anywhere
Skype, Microsoft Teams, Zoom
Remote Desktop (RDP)
Microsoft Office (Word, Excel, PowerPoint, etc.)
Інтернет, електронна пошта, пошукові системи
Інсталяція, оптимізація, налаштування ОС та ПЗ.
Windows 7, Windows 10, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Hyper-V, VMware, DFS, PowerShell
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL
Sybase SQL Anywhere
Power Builder, C#
Oracle
Veeam Backup & Replication
Linux (Mint, Ubuntu)
Microsoft Office
$2000 / mo
≈ $24000 / year net
Senior Support Specialist
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Head of Customer support
- Team management: lead a team of 3 support representatives,
providing guidance, training, and mentorship to enhance
individual and team performance.
- Performance evaluation: Conduct regular performance
evaluations, identifying areas for improvement, and providing
constructive feedback to team members.
- Operations management: Manage the day-to-day operations
of the customer support department, including assigning tasks, monitoring work quality, and ensuring timely resolution of customers' issues.
- Handling technical support tasks: provide answers to technical and product questions, as well as solving technical issues, recreating bugs and filling tickets for developers' team.
- Cross-Functional Collaboration: Collaborate cross-functionally with other departments, such as product development and technical development, to address customer needs and provide insights for product improvement.
2018 - 2021
- Multi-channel support delivery: Provided prompt and efficient
support to software users via multiple channels, including
phone, email, and live chat.
- Comprehensive inquiry handling: Addressed a wide range of
inquiries, including product, technical, payments, and sales-
related questions, ensuring thorough support for users.
- Financial operations: analyzed risk payments, worked with
payment systems, conducted refunds, disputed chargebacks.
- Documentation management: create comprehensive technical
documentation, tutorials, FAQs, API documentation.
- Product demo performing: conduct demo calls with new users
to familiarize them with software features and functionalities.
Skilled in SQL, Postman, Jira/Confluence, Intercom
Growth: I look for opportunities for personal and professional growth within the company.
Receiving feedback: I value open feedback from my superiors and colleagues to understand my strengths and areas for improvement.
Learning new things: I want to expand my knowledge and expertise.
Clear understanding of company needs: I want to be informed about the company's objectives, mission, and long-term vision.
$1500 / mo
≈ $18000 / year net
Technical Support Specialist
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published today
Gaembla | 06/2023 - 10/2023
Provided exceptional customer service through live chat and tickets. Resolved inquiries, addressed concerns and collaborated with teams to enhance support processes, ensuring a positive customer experience. Developed strong multitasking and communication skills in a dynamic casino environment.
Middle Technical Support Specialist
airSlate | 04/2022-04/2023, Lviv
Providing extensive assistance in product related issues.
Customer Care Engineer
GlobalLogic | 10/2021 - 12/2021, Lviv
Worked on Kaltura project.
Middle Support Agent, Sub-Team Lead
Clario Tech | 06/2020 - 09/2021, Lviv
Providing telephone and online customer support for
50,000+ customer accounts across the world.
Delivering an excellent customer experience, helping
customers choose the right product and/or service for
their requirements
Conducting problem solving and troubleshooting
Providing technical help to colleagues if required
Achieving personal and store KPIs , consistently
exceeding key performance indicators, and individual
and score targets
QA Engineer
Unicorn Systems | 06/2016 - 08/2018, Prague
Writing test cases (test scenarios);
Identifying, recording, documenting bugs;
Tracking bugs;
Re-test of repaired defects;
Tracking the errors in the life cycle;
Functional testing;
Discussion of fixes with developers;
Provided extensive support in resolving product-related issues, demonstrating a deep understanding of technical aspects and enhancing overall customer experience.
$1800 / mo
≈ $21600 / year net
NOC/Technical Support Engineer
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today
• Глибоке розуміння продуктів та сервісів компанії, а також уміння ефективно спілкуватися та спілкуватися з різними клієнтами(B2B, B2C).
• Вміння працювати в команді та швидко адаптуватися до змін у робочих процесах та технологіях.
• Відмінні комунікативні та міжособистісні навички, включаючи вміння слухати та ефективно вирішувати конфлікти.
• Вміння документувати процеси та проводити аналіз даних для оптимізації робочих процесів.
• Прагнення до професійного розвитку та вдосконалення своїх навичок та знань у галузі технічної підтримки.
• Реєстрація та участь у вирішенні інцидентів, що виникають при роботі ІТ- систем та обладнання.
• Введення та дотримання SLA згідно стандартів компанії.
• Здійснення технічної підтримки по внутрішнім та зовнішнім продуктам компанії.
• Цілодобовий моніторинг систем, архітектури та доступності сервісів.
• Швидке знаходження причин проблем і шляхів їх вирішення.
$1800 / mo
≈ $21600 / year net
Customer support team lead
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
August 2016 – April 2017: Sales Manager
Duties included:
-promoting the organization and products among foreign clients;
-providing clients with consultancy services, telephone calls;
-meeting planned sales goals;
-planning and implementing sales strategies;
-providing daily report of field sales success.
February 2018 – May 2020: Customer service manager
Duties included:
-communicating courteously with customers via online chat;
-providing clients with consultancy services;
-providing help and advice to customers regarding our services;
-investigating and solving customers' problems, which may be complex or long-standing.
May 2020 - now: Customer support team lead
Duties included:
-effectively manage a team of support members;
-take part in onboarding of new team members;
-employee training;
-monitor and optimize team members' performance;
-participate in projects to improve our products and optimize our clients' experience;
-monitor users' issues in all environments to solve their problems.
$3000 / mo
≈ $36000 / year net
Technical Support Lead
Ukraine · Kyiv · 2.5 years of experience · Pre-Intermediate ·Published today
Ukraine · Kyiv · 2.5 years of experience · Pre-Intermediate ·Published today
Position: L2 Technical Support
Solving customer problems, monitoring and analyzing problem situations and bugs
Main tools: Kibana ElasticSearch, Grafana, Zabbix, Redmine(ticket system), DBeaver(PostgreSQL), Postman
2. Appmaster.io (USA, No-code platform) 5 month
Position: Customer Success Engineer
Solving customer problems, testing clients bussines processes, communiocate in Telegram, email, , testing clients application IOS/Android/Web
Main tools: AppMaster.io no-code platform, Postman, work with API, PostgreSQL.
3. Bank Pivdenniy, from 2023 to the present
Position: L3 Technical Support
- Solving technical issues of the bank's clients
- Setting up and monitoring alerts from Grafana
- Experience with SOA(Sevice-oriented Architecture with enterprise service bus) architecture
- Working with the Oracle database in Oracle Database Developer
- Custom ticker system + Jira/Confluence/Skype/Outlook
- Grafana/Elasticsearch on k8s clusters
- Reading logs from the client's frontend
- Work in accordance with SLA priorities
- Understand the application architecture and principles of Kafka/RabbitMQ/Redis
- Communication with SQL/back-end/front-end/IOS/ Android developers, analysts
$750 / mo
≈ $9000 / year net
Support Engeneer L2/L3
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today
I have experience in the Big Data project. (Telecom operator). Also experience with logs and a list of reasons and problems for the services. Experience as (SPOC), work together with Help Center and Monitoring Tier L1.AWS.Payment s-m,work closely with transactions.Have experince with 3D printing polymers.
Маю досвід з моніторінгу AWS and Azure.
Неформальная обстановка.Интересные проекты с применением навыком и возможностью изучению и практики новых навыков.(Update skills).
$1600 / mo
≈ $19200 / year net
Support Team Lead, Moderation Lead, Operations manager/lead
Ukraine · Kyiv · 2 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 2 years of experience · Advanced/Fluent ·Published today
November 2023 - now
- Established VIP support services from the ground up, including implementing necessary CRM systems, designing team structures, and developing cross-department workflows to ensure seamless collaboration.
- Spearheaded risk management initiatives, overseeing high-risk cases related to refunds and legal inquiries from VIP clients.
- Enhanced engagement with VIP clientele through the implementation of various creative outreach strategies.
- Founded and led a dispute resolution team focused on addressing user complaints and inquiries, as well as managing risks such as refunds and chargebacks.
Moderation Team Lead (Unimo, Skelar)
May 2023 - November 2023 :
- Restructured and optimized the Moderation Team for improved efficiency and alignment with business objectives.
- Redesigned the quality control system, resulting in a 2.2 increase in team quality rate within three months.
- Implemented capacity optimization strategies to ensure the team consistently met deadlines and delivered results efficiently.
- Managed a team of 13 individuals, conducting one-on-one meetings and providing mentorship and support.
- Developed a comprehensive risk management process for handling user complaints and inquiries.
- Led the hiring process
Customer Support Shift Lead (Trustech, Skelar)
November 2022 - April 2023:
- Oversaw customer support shifts, managing support, billing, and technical agents to ensure smooth operations.
- Provided assistance to support agents in resolving complex client issues and escalated cases.
- Led a team of four support agents, achieving top performance within the department.
- Established a mentoring program where senior agents mentored junior agents, fostering skill development and team cohesion.
- Managed high-risk cases and communicated effectively with clients to resolve issues promptly and satisfactorily.
- Was involved in the recruitment process for support agents, conducting interviews and hiring sessions.
- Conducted one-on-one and team meetings to provide guidance, address concerns, and ensure alignment with team goals and objectives.
Customer support representative (Trustech, Skelar)
February 2022 - November 2022:
- Provided exceptional customer support via chat, phone, and email channels, focusing on issue resolution and customer satisfaction.
- Maintained consistently high quality rates and exceeded KPIs consistently, ranking as a top performer within the team.
- developed a new direction for the team's work - Dispute Resolution to resolve disputed cases from users, became a risk manager myself
- in 3 months of my work, the QA performance of my team increased by 2.2 times;
- developed a mentoring and bonusing system for agents;
- three of my subordinates became team leads
$900 / mo
≈ $10800 / year net
Account Manager
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today
Duties:
1. Ensuring high quality customer service through active communication and responsible tracking of requests.
2. Support and development of long-term relations with clients
3. Identification of new opportunities for business growth, analysis of customer needs and recommendations for improving products or services.
4. Managing conflicts and solving customer problems through effective communication and finding optimal solutions.
5. Constant monitoring of results and tracking of performance indicators to achieve the company's strategic goals.
1. Increasing the level of customer satisfaction: Improved the level of customer satisfaction by implementing a feedback program and an individual approach to the needs of each customer.
2. Improvement of customer service processes: Implemented new user service systems and procedures, resulting in reduced response time to inquiries and increased efficiency of the service department. Also:
- gaining experience in working with the CRM system
- raising the level of KPI and other indicators to the maximum that is available for this position
- quick decision-making
- improved work in multitasking mode
$2500 / mo
≈ $30000 / year net
Team Lead
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today · In passive search
Створення розкладу для змін 2 через 2 (був звичайний 5-ти денний розклад)
Приймаю участь у вирішенні технічно складних питань
Приймаю участь у онбордінгу та співбесіді (створенні технічного завдання) нових кандидатів
Менеджмент комунікації з суміжними R&D департаментами
Написання статей по новому функціоналу/пристроям
Взаємодія із співробітниками компанії для вирішення питань повʼязаних із саппортом