today

Head of Support

Lviv · $1200 · 5 years of experience · Advanced/Fluent

• Setting goals to the team that are in line with the department and company goals, and ensuring the required performance targets and deadlines are met • Monitoring, assessment and feedback on team progress and performance; • Schedule creation and meetings planning • Communication to team and management on tasks completion and results • Effective conflict resolution

Support, English, Customer service, customer support, Customer care, Communication Skills, Customer Service Management, Customer Support Management, Change Management, Incident Management, Problem Management, Customer Service

• Hiring staff and Building a team for 24/7 Incident coverage • Staff recruitment and onboarding • Staff management and development

Working with an established team or hiring a new one from scratch to achieve the company goals


today

Junior PHP Developer

Remote work, Ukraine · $300 · Less than a year of experience · No English

html+css верстка(адаптивный дизайн); php+sqli; MySql проектирование и внедрение баз данных; Ремонт и обслуживание интеллектуальных систем и сетей. --- Разработка front и back(для себя, пробовал свои силы). --- На этом сайте тоже есть front и back разработанный мной: https://eurocars.pro/ (back не покажу, сайт продал), из приколов сайта - оптимизация для мобильных устройств(ПОИСК загружает сразу все вкладки, т.е. переключение по вкладкам ПОИСКА без перезагрузки страницы). Поиск тоже сделал сам. (Дизайн, Верстка, разработка БД, php-код - мое, JS-брал готовые решения)

PHP, MySQL, HTML, CSS

Опыт управления IT компанией. Профиль: IT-аутсорсинг. IT инфраструктура в офис "под ключ". Ремонт вычислительной техники. --- Причина ухода: события 2014 года в Донецке.

Хочу понят чего я стою на самом деле. Только удаленная работа. НЕ официальное трудоустройство - обязательно.


today

Support Engineer

Remote work, Ukraine · $800 · 3 years of experience · Pre-Intermediate

For last 3.5 years i was working in web hosting company(dedicated, virtual servers, domains). No phone calls, only livechat and tickets. Most of the clients were speaking English. I have experience in solving technical problems with servers, deploying websites, linux.

Support, English, Customer service, helpdesk, Ability to learn quickly, Confluence, Jira, Linux, SQL, Technical Support Engineering

LPIC-1 Python(Django/Flask)


yesterday

Sales manager/account manager/ team lead/ Business development manager

Kyiv · $1000 · 4 years of experience · Advanced/Fluent

VIP account sales manager, Team lead Advertico (IT - разработка ПО) февраль 2016 — февраль 2019 Обработка клиентов по телефону и почте в чатах, работа в CRM, холодные и теплые звонки, поиск клиентов по разным сервисам ( RocketSearch, show.io Linkedin,Facebook, google, закрытые базы) продажи продукта, обработка возражений. Создание индивидуальных предложений для собственной и общей базы клиентов, составления запросов и активное сотрудничество со всеми отделами в компании, анализ рынка и конкурентов, общение с клиентами с разных стран. Построение отдела VIP sales на два направления ( CIS, Western market, USA, Canada) Sales Director First Conference Hall (Отели / Рестораны / Развлекательные комплексы) апрель 2019 — ноябрь 2019 Построение отдела продаж с нуля (рекрутинг процесс - первая сделка ). Оценка качества продаж,проведение тренингов по лидогенерации и продажам для коллег. Переговоры, презентации, показы. Заключение сделок, поиск новых клиентов, привлечение спонсоров и подрядчиков. Business development processes, marketing development. Работа в CRM, Google calendar, Google docs, Excel. Заключение договоров на английском и украинском языках. Ориентированность на рынок Европы, США, СНГ

Sales, Communication Skills, It sales, English, Business development, International sales, B2B, Negotiations, Lead generation, Account Management, Team management, Presentation skills, Business Developement, Key Account management, B2C, Europe and USA markets, Jira, Leadgeneration, sales negotiation, Client Management, Team Player, Business Analysis, Sales Operation, B2B sales, Upwork, Product management, Linkedin, CRM, Project Management, customer support, Marketing, International Deals, Demo presentations, Leads Generation, Sales Management, Customer care, Partner relationships, Internalional sales, Business Strategy, Client Relationship, Email Outreach, market growth, business negotiations, Team player, fluent English, Sales Navigator, Sales operations, Management, sales, Sales Planning, Recruiting

Опыт построения отделов продаж и саппорта с нуля. Развитие бизнеса, международные продажи В2В / B2C, поиск клиентов (лидогенерация) , опыт работы с CRM ( Helpdesk, JIRA, Sales Force, etc )и ERP системами, использование Upwork, внедрение маркетинговых решений в бизнесе, хорошее знание Microsoft Office ,готов работать в разных сферах,проходить тренинги и обучаться новым для себя направлениям. Готов достигать различных поставленных целей! Рассмотрю любые ваши предложения) Кроме фин.рынков!

Интересуют все отрасли, кроме финансовых рынков.


yesterday

Customer support specialist

Remote work, Ukraine · $500 · 2 years of experience · Advanced/Fluent

A Well-Presented, Self-Motivated And Confident In International Standards Of Operations, Delivering Quality Service Through Dedication, Professionalism And Efficiency; To Work With A Reputable Organization Playing A Challenging Role In Contributing To The Achievements Of The Company’s Vision; And To Skillfully Executive Quality Practices To Satisfy Customer’s Interest. Now Looking To Further An Already Successful Career By Working For A Caring, Reputable And Ambitious Institution. Professional Experience Work Experiecompliance atanager for Global Express Company -Ensuring a smooth and timely freight process flow. -Ensuring accurate and timely data entry into our operational system. -Tracking and Tracing domestic (US) shipments. - Ensuring the delivery of freight and timely clearance when applicable. -Assisting in loading/unloading trucks, ability or - Interacting with customers and arranging their shipments to meet customers’ service standards. - Contributing to and maintaining good relationships with suppliers. - Meet compliance at all times. - Network communications, timely responses to emails and requests. Sales/Project Manager for Capital Global financial Company Answering Calls, Taking Messages And Handling Correspondence Maintaining Diaries And Arranging Appointments Typing, Preparing And Collating Reports Filing Organizing And Servicing Meetings (Producing Agendas And Taking Minutes) Managing Databases Prioritizing Workloads Implementing New Procedures And Administrative Systems Liaising With Relevant Organizations And Clients Coordinating Mail-Shots And Similar Publicity Tasks Logging Or Processing Bills Or Expenses Managing Reception And Meeting And Greeting Clients If More Senior, Recruiting, Training And Supervising Junior Staff Sales/Project Manager Telecommunication Plus January 2012-2014 • Answering Calls, Taking Messages And Handling Correspondence Maintaining Diaries And Arranging Appointments Typing, Preparing And Collating Reports Filing Organising And Servicing Meetings (Producing Agendas And Taking Minutes) Managing Databases Prioritising Workloads Implementing New Procedures And Administrative Systems

Customer Service , Ability to Learn Quickly , Customer Care , Advanced English, English , CRM , Good communication skills , Customer care

This happened when i was working with an American company as a support manager and i have to calm the broker down due to situation beyond my control. I did it professionally and swiftly and at the end of it, we gain the broker's trust back and also delivered the load that we were tasked to deliver as well.

I want to help the company achieve its goal and be a team player to count on.


yesterday

Sales Manager | Business Development Manager | Support Manager | Junior Graphic designer

Odessa · $700 · 2.5 years of experience · Intermediate

Mobile Marketing ( IT Technologies) Affiliate Manager (2 years 3 months) Responsibility: Establishing, maintaining and growing up relationships with new partners. Supporting customers in their questions, solving issues. Working with the team to optimize performance results. Export and forwarding of agricultural cargoes.  Freight Manager (2 years 10 months) Responsibility: Customer support, shipping lines coordination, shipments control, documentation. Have achieved a high economy by quick finding the most optimal prices on the market, by lead generation and signing of new partnerships. Freight Forwarding Company Assistant of Sales Manager (2 years 10 months) Responsibility: Was in charge of documentation and coordination of all market players (Client, Freight Line, and Company).

Business Developement, Marketing, Sales Development, Team player, English, Communication Skills, graphic designer, designer, Affilate marketing, Lead Generation, photoshop, adobe illustrator, Support, Customer Support, CPI/CPA, Lead generation

I have Basic skills in Graphic Design and good knowledge of Adobe Photoshop and Illustrator.

I would like to be part of a young fast-growing project , with career opportunities and the acquisition of new knowledge and skills.


yesterday

Technical, customer support, IT specialist, SLS

Kyiv · $1500 · 8 years of experience · Advanced/Fluent

Worked as B2C sales rep for 2 years communicating with people across the globe (mainly USA, Canada and UK) over the phone. I do have great communication skills and I'm able to persuade without pushing too hard. I was selling software and services. Later on I was technical support troubleshooting different hardware and software related issues on OSX, Windows, android, iOS and other peripheral devices such as printer's, scanner's etc. Whatever could've been done over the phone and remote session I should've done. Worked as customer support for a product of company too. Can provide step by step instructions both written and verbally. Reporting bugs. Working night shifts, holidays. Creating technical documentation/guide how to act in case of an incident or issue. Troubleshooting network issues. Familiar and have experience with multiple "ticket" systems - jira, snow. Used salesforce for a while, Google tools, VoIP, confluence. Zabbix, grafana, elk, apps, newrelic.

CRM, English, Communication Skills, Sales, International sales, It sales, Team Building, IT outsource sales, Team management, Networking, Marketing, B2C, Support, customer support, Customer service, Microsoft Office, Jira, Windows, helpdesk, Customer care, Account Management, Удаленная работа, Technical Support, Support Management, Service Desk, AWS, Zabbix, appdynamics, newrelic, Manual Testing, Ability to learn quickly, Analytical Skills, Good communication skills, Confluence, Customer Support, zendesk, MacOS, Android, Support on Skype/phone, Excel, Troubleshooting, Customer Service, Scrum, Agile, JIRA, Incident Management, Customer Support Expertise

Learned to troubleshoot any hardware and software related issues. Gained valuable communication and negotiation skills as a sales agent.

Stable income. Self-development, love to communicate with people. Looking for a place to stay for a while. Would love to invest my knowledge, skills and ideas into common good of the company.


7 December

System administrator

California · $4000 · More than 10 years of experience · Beginner/Elementary

Service organizations. Engineering, economic solutions and other tasks of the organization. Development of plans and schedules for servicing the organization and branches. Determination of rational loading of departments and performers, quality control of work performance. Updating the technical base of the IT department and the introduction of modern methods and means of information processing. Study and analysis of the information services market. Maintenance and equipment maintenance software. Prevention and troubleshooting that occur during the operation of equipment. Control of performance of contractual obligations in the area of responsibility. Reporting directly to the head of the organization. Installation on network software servers and workstations. Configuring systems on the server. Ensuring the integration of software on file servers, servers, database management systems and workstations. Maintaining the operational status of server software and workstations. User registration, assignment of identifiers and access rights. Training and consulting users on PC and other office equipment. Monitoring the use of network resources. Organization of access to local and global networks. Ensuring timely copying and backing up data. Security: - network security (protection against unauthorized access to information, viewing or changing system files and data); - security interconnection. Preparation of proposals for the modernization and acquisition of network equipment. Work with remote branches, business trips around the edge.

Active Directory, Configuring VPS / VDS servers, DNS, LAN-WAN, Local IP access networks, Microsoft Exchange, Microsoft SQL Server, MySQL, PC repair, TCP / IP, VPN, HTTP, FreeBSD, Linux

While working on the standard skills and services of an IT specialist, I learned how to install satellite dishes, the Internet, wi-fi, television in TAIGA! Developed a land processing system, assembled a server with the ability to destroy data and hard drives if necessary. Laid kilometers of wires to configure, connect office equipment, servers and networks.


7 December

Account Project Manager

Kyiv · $1000 · 5 years of experience · Advanced/Fluent

Areas of Expertise / Skills: • Experienced customer service professional • Valuable support skills • Dedicated team player • Independent thinker • Intercultural communication • Active problem solver • Strong interpersonal skills • Influential motivator • Advanced ENG + bilingual (RUS+UKR) • Patient optimizer • Energetic Risk management • Time management

Support, Sales, English, Ability to learn quickly, Account Management, Project Management

Best sales manager of the month (Roboforex, several times per year since 2013)

1. English environment. 2. Friendly colleagues. 3. Non-stop education and development. 4. Business trips. 5. No cold calls.


7 December

Account Manager

Kyiv · $1200 · 5 years of experience · Advanced/Fluent

Multinational Accounts and Programs operations. High experienced as a Multinational Account Servicing Manager in Insurance sphere. Responsible specialist, who undertakes complex assignments, meets tight deadlines and can be absolutely multitasking. Able to work successfully with approximately 300 hundred Account' base . Totally motivated in self-development in various spheres of life. Believes in development, progress, minds and kindness. Currently searching for Account Manager position

English, Microsoft Office, people management, writing, insurance, Contract negotiations, Account Management, Process Management, Wordings reviewing, Communication Skills, Customer service, customer success, Analysis

International Programs work experience. Solid communication skills.

Opportunities to improve myself, honest and open-minded Management, creative environment, motivating Team and knowledge exchange


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