22 января 2019

Customer Support

Харьков · $300 · Upper Intermediate

Customer service, customer support, English, Microsoft Office

Переводчик английского с опытом работы 4 года, который любит помогать людям, окружен айтишниками и готов попробовать свои силы в этой сфере :)

Я ответственная, пунктуальная, усидчивая, внимательная,сделаю медленнее, чем остальные, но зато хорошо.

Четкие задачи, понимающие менторы на первое время, дружный коллектив, стабильная зп


22 января 2019

Technical Support Representative

Київ · $750 · Меньше года опыта · Upper Intermediate

Customer service, customer support, English, helpdesk, Jira, Project Management, Support, zendesk

Currently working as a CS representative on multiple projects: Dixa, Rocket.Chat, Mate bike, Cleopatra enterprise, Gita, Telecom26, Indellient, GAN AB InBev, Nipendo. The software I can work with: Jira, Git, Freshdesk, Zendesk, Trello, Slack, Zopim, Freshcaller, Rocket.Chat, Mattermost, Help Scout, Google Docs... Main responsibilities: -Communicating with customers through various channels (inbound/outbound calls, emails/tickets, live chats); -process customer accounts and invoices/documents; -resolve customer complaints; -assist with the placement of orders, refunds, or exchanges; -compile reports; -meetings/trainings with clients; -generate leads; -train newcomers;

I have a computer science background and a bachelor technical degree in Computer Engineering (studied in English). I also have experience with the shift schedule (morning, evening, night).

I want to be involved in the interesting project, help to develop it together with a motivated team. Possibility for career growth and development are also important for me. I prefer tickets\emails\chats to calls.


22 января 2019

Customer Support Representative

Киев · $800 · 5 лет опыта · Advanced/Fluent

Ability to learn quickly, Ability to use positive language, Atlassian Jira, Communication Skills, Confluence, Customer service, customer support, English, Hardware, helpdesk, Jira, Rapid adaptability, Sales, Support, Technical Support, Troubleshooting and Supporting Windows, Windows, zendesk

Working as a customer support representative, I assist people with an understanding of complex things and translating truly hard concepts into easy and understandable language. Working as technical support in Petrosoft and Ring, I assisted people with troubleshooting of their devices. This included the following: understanding the issue, finding ways to help, providing instructions to the customer, so they can perform all necessary actions at their end, finalizing troubleshooting process with empathy and providing the additional information to avoid such issues in the future. Being a customer support shift lead and mentor in Wirex, I created numerous training materials and provided customers with assistance with the hardest cases. Also, I trained our employees to make sure they understand main peculiarities of product and the work processes in Wirex.

In Ring, I have managed to successfully solve and fix around 200 customers' issues during the shift, furthermore, I have finished training of 10 people and managed the team of 5 chat agents.

I would be happy to work in a company who keeps its development and provides its customers with the best quality of product and services. Furthermore, I would like to mention that I expect the company to understand the value of each employee who is maximizing the value that company can bring to customers.


21 января 2019

Разработчик PHP

Удаленная работа, Украина · $400 · 1 год опыта · Upper Intermediate

Customer service, customer support, Customer Support Expertise, helpdesk, Networking, Support, zendesk

Hello! I have been working on different ICOs projects as customer support for a year. I’m familiar with Zendesk, Intercom, BTT forum, leading groups in Telegram, Facebook, Medium.


21 января 2019

Project Manager with French/English

Київ · $900 · Меньше года опыта · Upper Intermediate

Agile, Business Analysis, Confluence, English, Jira, Microsoft Office, Project Management, Risk management, Scrum, Team management

Open-minded professional with excellent communication and presentation skills and sense of team spirit gained through practical and teaching experience, ability to adapt to changing environment gained through my work experience EMPLOYMENT HISTORY: PROJECT MANAGER | 08/2018– 01/2019 •Manage 2-3 teams at the same time ensuring an effective agile development process in compliance with Scrum principles; •Monitor time tracking by team members in Jira, view team capacity and plan work schedules of the teams in Tempo; •Allocate resources between project teams, coordinate project teams, manage workload, planning; •Provide leadership and motivation of team members to meet project objectives; •Make decisions within a defined level of authority, resolve problems in the project's boundaries •Define priorities and make things completed in time; •Communicate proactively project status, issues, and risks to Product owner and clients; •Assist Product owner in internal and external communications with 3rd parties; •Prepare project reports, develop and maintain project documentation (in Jira, Confluence, Google Docs); •Drive process improvement: identify inefficiencies in the processes, suggest, introduce improvements. ASSOCIATE PROFESSOR Finance Department, Vadym Hetman National Economic University of Kyiv (Ukraine) | 09/2012 – 08/2018 • Conduct lectures and seminars on Finance, Macro-financial Analysis (MFA); • Provide out-of-class assistance to students and instruct them on an individual basis as a tutor of their papers; • Provide researches, write scientific articles and papers, participate in conferences; • Organization of conferences, meetings; • Motivation of university entrants, development and promotion of educational programs. INTERNATIONAL ACTIVITY MANAGER Franco-Ukrainian Institute of Management (l’Institut Franco-Ukrainien de Management) | 09/2012 – 08/2018 • Organization of international cooperation; • Collect information about grants for students and lecturers; • Provide researches, write scientific articles and

PH.D. IN ECONOMICS French - fluent (DALF C1 certificate)

AREAS OF INTEREST: - Management, planning, analysis; - Economics and finance; - Languages EXPECTATIONS: No excessive bureaucracy; No constant/fixed routine; Concrete formulation of tasks + motivating tasks; Possibility to develop myself, learn something new; Friendly working atmosphere; Worthy working conditions.


21 января 2019

CUSTOMER SUPPORT

Paris, Киев, USA, EU, London · $1500 · 1 год опыта · Advanced/Fluent

Customer care, Customer service, customer support, English, Jira, Leadership, MacOS, Microsoft Office, Networking, Sales, Support

Experience in luxury industry, customer service, sales, hospitality and logistics areas. I'm curious about startups, sale service, support and would like to find a job that intersects with my interests and experience.

My experience and multitasking abilities helped me to organize and maintain the executive’s schedule and assist them by performing a variety of administrative tasks. Speaking English, French, Russian, Ukrainian and a little bit Spanish I have an opportunity to understand better and to build trusting relationship with customers. Working as receptionist I used to be competent in my work and I can easily focus on my managerial responsibilities without worrying for other tasks. Managing all types of tasks under the pressure gave me a lot of a good knowledge how to manage the stressful situations. Thanks to that I am flexible, responsible and never leave work undone. Working in a team I care and respect others and trying to work in a harmonious atmosphere. Very dynamic and pick-up knowledge in various fields. Being initiative and highly responsible, I am seeking a challenging position to further develop my skills which is why I was drawn to this incredible opportunity.

I'm curious about startups, sale service, support and would like to find a job that intersects with my interests and experience. I want to learn something new every day. I believe that this is an exceptional key to the success of any project. I wish to work in a friendly and co-operative team, as I consider this the main key to the success of any project.


21 января 2019

Microsoft System Engineer

Киев · $1000 · Больше 10 лет опыта · Intermediate

- SharePoint Online; - Office 365; - Exchange Online; - Cisco Aironet with Radius server; - Network, Skype for Business, SharePoint, Reverse Proxy, WAP and other service. - Skype for Business; - Symantec NetBackup; - SCCM; - MS SharePoint; - Development and support site; - HP ProLiant servers and HP storage; - Hyper-V in a failover cluster; - RODC; - WSUS; - TMG; - AD DC; - SQL Server in Failover Cluster; - Forefront Endpoint Protection; - Microsoft Exchange Server.

MCITP: Server Administrator. Microsoft Windows Server 2003 Network Infrastructure. MCTS: Windows Server 2008 Network Infrastructure Configuration. MCTS: Windows Server 2008 Active Directory Configuration. MCTS: Microsoft Exchange Server 2007 – Configuration. MCTS – Microsoft Certified Technology Specialist. MCSA – Microsoft Certified Systems Administrator. MCP – Microsoft Certified Professional. CCNA - Cisco Certified Network Associate. STS: Symantec Technical Specialist in Symantec NetBackup 7.0 for Windows.


19 января 2019

customer support,sales, head of support

Киев ,львов · $850 · 8 лет опыта · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.


18 января 2019

Техническая поддержка, сис админ, тех админ

Харьков · $500 · 2,5 года опыта · Upper Intermediate

Adobe Photoshop, CSS, English, Front, helpdesk, HTML, JavaScript, Linux, Microsoft Office, Python, Support, WebServices, Windows

1.5 +0.5 года сис, тех администрирования, 1год фриланса фронтом, 1год фриланс тех поддержки в интернет магазинах ebay, amazon

Опыт работы в различных отраслях It-сферы. Успешное одновременное выполнение 4х видов работ(РМ, ТП, сис.админ, фронт разработка)

Разнообразие в работе с возможностью дальнейшего развития. Выплата зп в указанные сроки.


18 января 2019

Support Team Lead / Junior Project Manager

Харьков · $900 · 4 года опыта · Upper Intermediate

Customer care, Team management, trello, Confluence, Jira, Kayako, Slaask, Slack, SSL, HipChat, cPanel, Scrum, whm

Training, supervision; Team management, shift management; Review of correspondence with customers; Performance review; Creation and adjustment of internal documentation: procedures, guidelines.

Development of Customer Support processes from scratch; Creation and delivery of presentation for new staff, designed to improve the communication between departments; Re-design of task assignment scheme for the department with a good feedback from employees and managers, resulted in time reduction without reduction of quality

Being a part of the company with strong focus on customer satisfaction, well-established internal processes or firm intention to build ones. Supportive, friendly atmosphere, commitment to company goals and values, trust, respectful attitude to colleagues. Days-off on weekends, core hours between 9 am - 5 pm UA time, GMT +3 (or local time in case of relocation)


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