yesterday

Support

kyiv, Ukraine · $700 · Less than a year of experience · Upper Intermediate

[2:03:54 AM] Bodya : Працював на посаді Community Manager в Emercoin, де основним завданням було розвиток і підтримка соціальних мереж(на англійській і російській мовах), моніторинг згадуваннь про проекти і компанію, робота в якості Support'у. Крім того, кожного дня отримував завдання з суміжних відділів, в основному завдання полягало у проведені research.

customer support, Support, English, Ability to learn quickly, Account Management, Good communication skills


yesterday

Customer Service Manager/ Account Manager/ Project Manager

kiїv, berlin, london, eu, usa, canada · $1000 · 3 years of experience · Advanced/Fluent

I am experienced in marketing, business development, customer support and sales. For me is not just important to reach the business goals, however, go the extra mile in order to meet the customer needs and deliver the clients satisfaction, by increasing the loyalty. I do believe that my self-confidence, strong analytical and negotiation skills, striving for excellence attitude to life make me the perfect candidate for the position of Account Manager (Customer Manager). Currently, I am the Customer Manager for B2B and B2C clients in Europe, the Middle East and the USA in the marketing research area. My responsibilities include: - Accompanying and supporting clients, advising on all issues of existing clients; - Providing recommendations and analytical reports/insights to resolve partners' business issues; - Expansion of the client portfolio, creation of additional values and cross-sale of additional services; - Developing long-term business relationships with new clients; - Increase customer satisfaction and loyalty by developing monthly digest and gathering the NPS; - Providing correct and timely document flow and timely payment for the company's services; - Project management (Scrum methodology); - Risk management and budget fulfilment.

B2B, Communication Skills, English, Negotiations, Account Management, International sales, Project Management, Team management, Presentation skills, Agile, customer support, Business Developement, Team player, Sales, Lead generation, CRM, Networking, Marketing, B2C, Client Relationship, international business development, Product management

Within the last 6 months: 1. Won the biggest automotive project in the company history - total revenue 30 000 EUR. 2. Signed the global cooperation contract with the brand-new client. Year revenue expectation - apx. 300 000 EUR. 3. Revenue growth from already existing clients by 25%.

I would like to work in IT company, it doesn't matter how big it is, whether it's wild known or not. What is really important for me is have the possibility of constant growth, striving for excellence and being greedy for the clients, projects, results. I want to become an integral part of your company.


yesterday

Finance manager, Finance analyst, Operations manager

lviv, Ukraine · $1500 · More than 10 years of experience · Upper Intermediate

13+ years of experience in IT companies in Finance/Accounting, occupied positions from Accountant, Chief Accountant to Finance Director, Administrative/Operations Director.

Finance, Financial Management, Financial Reporting, English, Microsoft Office, Jira, Team management, Account Management, Analysis

Successful experience of company startup closely working with CEO, including office management and administration, recruiting roles; building up accounting/financial department from zero and managing 10-15 people department; financial, accounting and tax reporting; control all areas of bookkeeping and management accounting, information consolidation and making budget estimates; cash flow and budget preparations on monthly basis; cooperation with and preparing financial statements for the foreign financial department including foreign accounting software; establishing work with PE's department (cooperation with banks, notaries, setting up PE opening / closing / automating all necessary processes of activity over 300 PE's).

I would like to become a part of professional company with opportunity to grow with interesting tasks and open-minded colleagues.


yesterday

Support specialist

kiїv · $900 · 2 years of experience · Upper Intermediate

1 year as Support L1/L2 at Ajax systems 1 year as Support L3 at AllstarsIT

customer support, Customer service, Support, Service Desk, SQL, HTML, Atlassian Jira, Jira, Customer care representative, Account Management, English

IELTS - 6.5 Software testing course at Infopulse univer


yesterday

QA engineer 🔥

kyiv, Ukraine · $1500 · 1.5 years of experience · Upper Intermediate

Manual testing (functional, sanity, integration, regression testing, cross platform testing, cross browser testing) API testing Logs analysis Test stream coordination UAT support Test data management Test design (test case creation, test case actualization, requirement analysis) Defect handling Technical instructions/User guides writing Mentoring activity

Manual Testing (QA), Regression Testing, Windows, Linux, REST API, SQL


yesterday

customer support,sales, head of support, Business Analyst, account manager

kiev ,l'vov · $1000 · 8 years of experience · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.


yesterday

Разработчик PHP

kiev, har'kov, dnepr, odessa, l'vov, zaporozh'e, vinnitsa · $350 · Less than a year of experience · Pre-Intermediate

Hello! I want to develop and learn in world IT. I had experience in work an assistant supervisor. Company worked in sales goods in the Faccebook and Instagram. - In addition, there was communication with wholesale suppliers for the company's business, their search and negotiation of price. - I was responsible for the orders sent to clients, work in CRM so that everything would arrive on time and not be lost anywhere, besides that he performed various tasks of the supervisor. I had profile education in "Project manager".

customer support, Customer service, Project Management, Good communication skills, Sales

- Only develop and lern. - Solid team. - Where will prompt and help.


yesterday

Розробник PHP (junior)

dnepr, Ukraine · $350 · Beginner/Elementary

Профессиональное развитие: Закончил 7 месячные подготовительные курсы по направлению PHP и так же приобрел опыт работы с Фреймворком Laravel

PHP, MySQL, Git, jQuery, Laravel, CSS, HTML, OOP, Bootstrap, Web Development, AJAX, JSON

Интересные проекты, возможность развиваться. Командную работу. Тренинги.


yesterday

System administrator/Junior DevOps/Support Engineer

dnepr, Ukraine · $600 · 6 years of experience · Pre-Intermediate

Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники

MySQL

Интересные задачи, адекватный менеджмент, дружный коллектив.


yesterday

Support Team Lead

kyiv, Ukraine · $2500 · 5 years of experience · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 100 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


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