Project Manager (Assistant)

Kyiv · $650 · Pre-Intermediate

На даний момент маю успішний досвід роботи у бухгалтерії, який хочу доповнити кардинально новим. Для мене важливо буди завжди в курсі нових технологій та постійно розвиватися. Знаходити нові шляхи удосконалення та бути кращою в нових для мене напрямках.

Project Management, Account Management

Прослухала оnline course “Deeply Practical Project Management” (May 2019)


Customer Success Manager

Kyiv · $1200 · 2.5 years of experience · Advanced/Fluent

Oct 2016 - Feb 2017 Customer Support/Sales representative: - answering chats and phone calls, communicating with English-speaking clients; - helping placing orders, converting leads into sales; - solving issues with the clients' accounts; - following up clients' orders; - handling clients' complaints. Feb 2017 - Oct 2017 Senior Support/Sales representative: - handling clients' complaints; - solving complicated issues; - providing suggestions on the processes' optimization and automatization; - dealing with risk clients; - determining the cause of the problem, selecting and explaining the best solution to solve the issue, following up to ensure resolution. Oct 2017 - now Billing Team TL: - supervising and managing billing processes; - designing and managing payment verification, dispute resolution, and anti-fraud procedures; - developing strategies for the decrease in financial losses; - communication with payment service providers' representatives; - registering new payment solutions on the platform; - teaching and controlling the team of billing specialists. Skills: - experience in communication with native speakers; - CRM, Zendesk and ticket systems; - management skills; - multitasking skills; - experience dealing with various payment service providers.

English, Risk management, CRM, Sales, Jira, Customer Support, Customer care, Customer service, Account Management, Billing, Dispute resolution, Zendesk

Started to work having absolutely no experience and being a student of the Philology department, now hold the position of a Team Lead in the Finance department. So, yes, I'm always ready to learn new things. Think positively and not afraid of fuckups. I am a true believer that mistakes stimulate creativity and innovative solutions (but not always, for sure). Can easily concentrate on different projects simultaneously. M stands for Multitasking.

Interested in working in a product company and being able to bring about changes in the product. Not interested in blockchain.


Customer Support Representative

Kyiv · $700 · 2 years of experience · Upper Intermediate

Supporting online (match 3) games’ players with technical, financial, and game issues. Working in tickets (HelpShift); Resolving financial issues; providing customers with information regarding the product; working in chats, tickets (Zendesk); reporting bugs/issues (Jira); Communicating with customers and vendors via chats, emails, and phone calls. Checking the product before forwarding it to the client; providing all the necessary information regarding the product, prices, etc. Looking for a workplace with a friendly team and good environment to work.

Support, customer support, English, Customer service, Ability to learn quickly, Customer care, helpdesk, Jira, HTML, zendesk, Good communication skills, Live chat support

Built good communication between vendors and customers; gained different experience with many types of customers and products.

I am looking for a friendly company with an interesting product to work with. People matters and of course a cozy office would be great. Not interested in Night/Evening shifts.


Customer Success Manager

Kyiv, USA · $1000 · 1 year of experience · Advanced/Fluent

Brainstack 1 year Customer Care Manager. Nice place with a friendly atmosphere and a monitoring product but I wanna something more global.

Support, customer support, English, Customer service, Good communication skills, Account Management, Project Management, Stress-resistant

My diplomacy.

A good product and to earn more money.


Support Lead / Customer Success manager

Kyiv · $1200 · 1 year of experience · Advanced/Fluent

За останні півтора року працював у якості: - Customer Support agent - first line (English), - Customer Success manager (English). Підтримка - власний продукт компанії (не аутсорс). Постійна взаємодія з іншими відділами компанії, командна робота, вирішення нестандартних питань у стислі терміни та багато іншого.

Customer Support, customer success manager, zendesk, English Fluent, Atlassian Jira, Confluence, Team Management, Teamwork, MacOS, Good communication skills, Ability to learn quickly

- Клієнти, негативну думку яких вдалось змінити, - upsales у окремих випадках, - аналіз тенденцій потоку запитів та робота з ними, - робота з персоналом задля командного результату, - клієнтоорієнтованість.

- Можливість напряму співпрацювати з розробниками, - цікавий, динамічний продукт, - можливість навчатися новому у компанії, натомість привносити свою енергію та досвід, - можливість впливати на робочі процеси після періоду адаптації - скоріше власний продукт, ніж аутсорс, - скоріше вхідна, аніж вихідна комунікація, - можливості подальшого зростання.


Customer or Technical Support Representative

Kyiv · $900 · 5 years of experience · Advanced/Fluent

Working as a customer support representative, I assist people with an understanding of complex things and translating truly hard concepts into easy and understandable language. Working as technical support in Petrosoft and Ring, I assisted people with troubleshooting of their devices. This included the following: understanding the issue, finding ways to help, providing instructions to the customer, so they can perform all necessary actions at their end, finalizing troubleshooting process with empathy and providing the additional information to avoid such issues in the future. Being a customer support shift lead and mentor in Wirex, I created numerous training materials and provided customers with assistance with the hardest cases. Also, I trained our employees to make sure they understand main peculiarities of product and the work processes in Wirex.

English, customer support, Customer service, Support, Jira, Windows, helpdesk, Confluence, zendesk, Sales, Communication Skills, Ability to learn quickly, Rapid adaptability, Ability to use positive language, Troubleshooting and Supporting Windows, Hardware, Technical Support, Atlassian Jira, Good communication skills, Account Management, CRM, CSS, Support Management, Microsoft Office, Customer care, Service Desk, putty, HTML, Test Case, Ticket system

In Ring, I have managed to successfully solve and fix around 200 customers' issues during the shift, furthermore, I have finished training of 10 people and managed the team of 5 chat agents later at Wirex.

I would be happy to work in a company who keeps its development and provides its customers with the best quality of product and services. Furthermore, I would like to mention that I expect the company to understand the value of each employee who is maximizing the value that a company can bring to customers.


Key Account Manager

Kyiv, EU · $2000 · 10 years of experience · Upper Intermediate

Key Account Manager / Plastic Card Enterprise (April 2016 — till present time) I have joined the company as Account Manager and after a successful year was awarded with KAM position. On early stages I was supporting Sales team with orders processing. At this business there are number of actions which are performed after the order is accepted by the client. Starting with design approval at VISA/MC and ends with final product shipment. Later I was acting as KAM who initiates and creates the demand at clients site. I was covering Caucasus, Kazakhstan, Uzbekistan and Moldova. On that stage I was supporting new Account Managers who recently have joined the team. Additional work scope: ● Purchase Contracts editing and submission ● Logistic dept. supervising ● Close contact with the factory for specific card design preparation ● Advisory for banks for cards new trends in terms of technology and design Key Account Manager / CAT Cargo Logistics Ukraine, Groupe CAT (January 2015 — December 2015) Starting from my first day at Cat I had to restore all the relationship between global accounts, and I was acting not only to restore the trustworthy relationship but also to improve profit and scale the market share by means of the high quality of our service. ● Relationship management for 9 Key Accounts (Global Automotive Importers) and their dealers’ networks in Ukraine (nearly 30 for every of them) ● Develop and improve Customers relationship assuring consistent growth of volumes and revenue ● Provide market sales analytics and sales forecasts per quarter and year Customer Service Manager / Oberthur Technologies (January 2013 — January 2015) I was responsible for a customer satisfaction area – I was the one for negotiations on signing the contract, clarifying orders, placing orders to production line, and tracking Customer feedback, including mediation in dispute resolution. ● Perform full-range customer service for CIS countries (Ukraine, Russia, Belarus, Azerbaijan, Georgia, Kyrgyzstan, Tajikistan ect) ● Supervise Customers' orders at production sites (Dubai, China, India, France, England) ● Provide Customer's support starting from Contract negotiation till total customer satisfaction, including dispute resolution. Team leader of Legal consulting center / Ukrainian Association of Press Publishers

Account Management, Project Management, Customer service, Customer care, English, Ability to learn quickly, Microsoft Office, Windows, Good communication skills, Customer Support Expertise

In all Companies I was working, I created friendly and trustworthy relationship with my Customers and I am sure - this is my vocation

I want to discover something new and interesting and do rewarding job, in a progressive atmosphere were i can apply all my skills and experience.


Системный Администратор

Kharkiv · $400 · 5 years of experience · Beginner/Elementary

Установка, настройка и конфигурирование различного ПО и операционных систем семейства Windows/Ubuntu; администрирование учётных записей; настройка и поддержка ЛВС; прокладка кабелей, диагностика и ремонт ПК и сетевого оборудования; настройка IP телефонов, консультация пользователей.

Windows, TCP/IP, DNS, DHCP, voip/asterisk, Network Administration, Корпоративные антивирусные решения, установка систем видеонаблюдения, Ремонт/апгрейд ПК

Хочу развивать и совершенствовать свои навыки системного администратора и веб дизайнера, ну и английский не помешало бы подтянуть.


Support Engineer

Kyiv, Lviv, Odesa, Dnipro, Kharkiv · $1500 · 5 years of experience · Intermediate

«Novokramatorsky Mashinostroitelny Zavod» Software developer Since August 2011

Support, SQL, Oracle, Technical Support, HTML, CSS, customer support, Account Management, Microsoft Office, Adobe Photoshop, Support on Skype/phone

Software development using, SQL (PL/SQL) language (Oracle database), Delphi components and tools PL/SQL procedures, functions, triggers, indexes, views and queries, etc. Creation queries from database and reports (Fast report, Xl report) Manual testing and support

new challenges and interesting projects high level of job satisfaction new career goals and opportunities self-improving


Scrum Master / Support Manager 

Kyiv · $2000 · 8 years of experience · Advanced/Fluent

Head of Technical Support department, Technical Operations Manager (DevOps), ITIL, Scrum, PaaS, Customer Support, Account management, Regression Testing, Manual Testing, HTML, CSS, Social Media, MySQL, WordPress, JIRA, Zendesk, E-commerce, Online Advertising, Social Media Marketing, SSH, Help Desk Support, Virtuozzo, CentOS

ITIL, Jira, People management, problem management, Process Management, Team Management, zendesk, Scrum, Agile, Kanban, Zabbix, PSM

I have PSM certification.

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