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12 декабря 2018

Remote Customer Support

Киев · $700 · 10 лет опыта · Upper Intermediate

BTT, English, MS Word, Russian, Ukrainian, Android, HelpScout, Jira, Telegram

Опыт работы включает должность персонального помощника и переводчика в 2 британских компаниях; в службе поддержки американской подписной компании (только email в рабочее время по Москве, офис в Москве). Много принес опыт работы в издательском доме, благодаря ему, позднее, в британкой компании, сама готовила макеты флайеров, постеров, визиток и др. промо-материалов для участия компании в выставках.

Хорошие навыки общения и доверительные отношения с участниками сообщества (на момент моего ухода около 5500) и коллегами. С отдельными участниками сообщества общаюсь до сих пор в частном порядке.

Люблю видеть результаты своей работы. В качестве агента поддержки - что у пользователя всё работает, как нужно, что он понял принципы работы программы/продукта и разобрался. В качестве персонального помощника - что все в офисе работает, как надо, нет неудобств или дискомфорта для сотрудников и руководителя. Я достаточно ответственна для удаленной работы. Не работаю в ночные смены. Зарплатные ожидания от 700 USD (на руки после выплаты налогов)

11 декабря 2018

Customer support L2

Киев · $1700 · Больше 10 лет опыта · Upper Intermediate

iOS, MacOS, Microsoft Office, Security, WebServices, Windows, Adobe Photoshop, Adobe Illustrator, Cisco

ITIL, CCNA, MacOS, Windows, iOS, Adobe Illustrator, Adobe Photoshop, Microsoft Office, WebServices, Security, Cisco,movie,Photographer, ServiceDesk, L1,L2,L3

Присутствие Велопарковки)))

9 декабря 2018

technical writer

Харьков · $500 · Больше 10 лет опыта · Upper Intermediate

Agile, Confluence, CSS, English, HTML, JavaScript, Jira, Manual Testing, Microsoft Office, MySQL, Russian Language, Scrum, SQL, Windows

Issuing documentation including in English, translation of technical documentation from /to English. • Understanding of Object-Oriented Programming and client-server architecture principles. • Basic knowledge HTML, CSS, JS, SQL. • Test-case design and execution, creation bug-reports and future verification in a bug-tracking system. • Familiar with Agile, Scrum principles. • Experience with web and desktop applications testing • Functional design and programming the software for information and control systems in the field of nuclear energy, especially the programming of lower-level controllers.

6 ноября 2018

Head of Support / Support Team Lead

Харьков · $2500 · 5 лет опыта · Upper Intermediate

Confluence, Jira, Managing team, Service Desk, Agile, CSS, HTML, Jenkins, Project Management, Scrum, Git, IIS

I have extensive experience in managing the support/consulting department of a large franchise Internet company and fintech IT company for more than 5 years in total. Also, I have a huge experience in developing and implementing the processes. I took the position of a Scrum master. Have experience in leading simultaneously more than 30 projects personally, and more than 100 projects on demand. I have experience in work with programmers in controlling the quality of the current product and the new product, using Jira, MantisBT, Slack, Wunderlist etc. Have an experience in creating Support Department and teaching junior team mates. - 3+ years experience in managing teams - 5+ years experience in leading several projects - 5+ years experience in consulting customers in business development - 5+ years experience in troubleshooting - Knowledge of web applications development process - Experience in developing processes and its implementation - Experience in creating team - Experience in leading L1, L2, L3 Support team - Experience in teaching junior team mates - Extensive experience in supporting customers - Experience working as a Scrum Master - Knowledge of Agile project management frameworks - Knowledge of SDLC process - Upper-Intermediate English - Experience in project documentation - Strong knowledge in HTML5/CSS - Issue tracking systems (JIRA, Mantis) - Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office. - Development methodologies (Agille, Scrum) - Integrating monitoring tools (Google Analytics, Yandex.Metrika) - Master’s degree in Computer system and networks - Master’s degree in Management - PhD student in Project Management

- Writing corporate literature (business model, corporate book, additions to the book, etc.); - Writing instructions to the administration panel of the site; - Consulting 100+ customers; - Increase in turnover (monthly fees) in 200%; - Increasing quality of team knowledge and operability with fixed number of employees (facilitation in learning team mates); - Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks); - Implementing the study system for juniors and newbies with further upgrading their knowledge.

- Trips abroad with ability to relocation; - Flexible working schedule; - Friendly colleagues; - Interesting projects; - Opportunity for career growth; - Ability to work at home or from other city for a short period of time in case of travelling;

28 октября 2018

Customer support representative 

Удаленная работа, Украина · $800 · 8 лет опыта · Advanced/Fluent

Consulting, Teamwork, Ведение переговоров, Онлайн поддержка, Asana, CMS, English, HelpScout, Kayako, Wordpress, Грамотность, Adobe Illustrator, Adobe Photoshop, Jira, CSS, HTML

Extensive working experience in web projects Able to build support from scratch Familiar with all the major CMS, good knowledge of WordPress Basic HTML/CSS 8+ years of experience with client management and support Literate writing and speaking I do enjoy working a lot, so I'm okay with overtimes :)

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms. Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.

I would be happy to take care of customers and partners in a young IT project. I usually work remotely, but I'm okay with relocations and interesting office-based projects, so feel free to contact me if you think we are compatible :)

26 ноября 2018

Customer support/success specialist

Любой · $2200 · 6 лет опыта · Upper Intermediate

Software support, VOIP, Linux, SQL, Salesforce, Sigos, Zendesk, Confluence, Jira

5 years of experience working for international voice wholesale carrier, busy with network support, monitoring quality figures, troubleshooting and solving issues, handling tickets and escalations, providing support for sales team (both ukrainian and european colleagues).

Looking for job with wide variety of responsibilities, which will involve both my soft and hard skills - ready to take part in sales support and BA. Eager to learn new technologies. Prefer fast-changing and growing environment.

6 декабря 2018

Head of Support / Customer Technical Support Lead

Киев · $2500 · 4 года опыта · Advanced/Fluent

CRM, Jira, Git, Swift

Fluent English 4 years of experience in technical support 1 year of management experience (7 subordinates) + Good knowledge of programming (Swift) My IOS projects: https://gitlab.com/vs_swift Programming/Web: Swift, C/C++. Project tracking software/ Logs monitoring: Git, Jira, Confluence, Zendesk, Graylog. 
Remote control systems: TeamViewer, ShowMyPC
. Management framework/ Diagnostic tools: PowerShell, Command prompt (cmd), WinMRT. 
Database management system: Microsoft SQL Server (basics). 
Operating systems: Windows, Mac OS, Linux (basic)

An accomplished professional with extensive linguistic experience combined with profound technical skills within various international companies and corporations with global presence and outreach. Possess strong interpersonal, communication, problem-solving and decision-making skills

Expecting to immerse into challenging projects where I could develop my professional and personal skills, preferably with decent environment & friendly atmosphere within the team

12 ноября 2018

Customer support 

Киев · $1000 · 2 года опыта · Upper Intermediate

Claims and finances, customer support

1 year as operator in logistic company, 3 months of working as customer support agent for Kiwi.com travel agency, 1 year of working as Claims agent (Refunds and finances) for Kiwi.com travel agency

I graduated National Aviation University on Aircraft Maintenance department on English project, where everything was learned on English language. Meanwhile I was working as operator for logistic company. Then because of some circumstances I passed job interview for a customer support agent for international company, then modified to Claims agent. Took part in the training of new personnel, contacted clients and airline agents via chat, email, call. Have knowledge of air transportation, specific conditions of airlines, travel agencies, customer care.

I would like to get more experience in customer support/back office/finances sphere in order to improve my knowledge and skills, move up the career ladder to team manager, head etc. Adequate management, good working conditions, a decent salary and the opportunity to develop are needed.

8 ноября 2018

Support, technical support

Удаленная работа, Украина · $900 · Больше 10 лет опыта · Upper Intermediate

Android, English, Linux, MacOS, Windows, DNS, Flash, iOS, Java, Jira, TCP/IP, VMware, WebServices

Support, technical support, Mac OS, Windows, Android, iOS, Windows mobile, Linux, HR, management, PM, outsource

I have a experience in businesses models, project management. 15+ years in technical support, fixing absolutely any devices.. I know a structures and algorithms of step by step diagnostic and fixing of many devices and os. Working on one of the top tech support companies in Ukraine I've put my own knowledge on how to do it, step by step.. So I am sure you wont be disappointed with my service!

Whatever you may need - we can always negotiate!)

1 ноября 2018

Customer Care, Technical Support Engineer

Киев · $700 · 3 года опыта · Upper Intermediate

Windows, Manual Testing (QA), Linux, C#, SQL

Knowledge of QA methodology of Manual and Automation testing. Understanding the software development life cycle. (Agile) Experience in the types of testing: Functional, Smoke, Usability, Criteria testing, WebDriver Automation testing. Understanding the structure and experience of creating: Test Plan, Test Cases(Test Design), Check Lists and Bug Reports. Basic knowledge: SQL, HTML, CSS, JS, C#(OOP) Others skills and abilities: Knowledge of TCP/IP,DNS, Active Directory, NAT, and another network protocols. Providing anti-virus protection for servers and workstations. Users Technical Support (HelpDesk); Maintenance of computer and peripheral devices, communication facilities (locally and remotely). Receiving incoming calls from company clients. Technical issues consultation, problem solving. Working with billing system, with network hardware L2 , L3 Monitoring of working network hardware.

EPAM QA Automation (Autumn 2017)

I’m looking for Customer Care or Support position, I have only QA skills, but I’m not interested in position of QA.

Анонимный поиск работы на Джинне

Кандидаты размещают свой анонимный профиль, работодатели предлагают вакансии. Для кандидатов Джинн бесплатен, работодатель платит 50% месячной з/п по факту найма.

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