Customer support specialist

Mykolaiv · $800 · 4 years of experience · Upper Intermediate

From 03/2015 – one of the biggest American company in the automotive industry, Customer Support, Technical Support and Sales agent: - assisting customers around the world in pre-sale and post-sale questions by phone, e-mail and in chat - persuasion in cooperation - do up to 70 emails or 60 phone calls per day - assistance and guidance to clients in the transaction, and further work - checking recorded conversations between agents and clients for quality assurance - work remotely twice a month - work with Nice inContact system, LiveChat, HelpSpot and custom CRM Language skills: - English – fluent - Ukrainian and Russian – native

customer support, Customer service, Support, English, Microsoft Office, helpdesk, Customer care, CRM

More than 4 years of total experience in sales and customer service field. Understanding customer needs and providing customized advice. Leading a client thru all the stages of the sales pipeline, from lead to potential client with the idea, identify the needs, and turn it to the sales deal. Conducting negotiations and establishing trusting relationships.

Looking for a long-term job with future career development, a place where my skills, experience knowledge could be used at full power with a good team and interesting projects. I cannot work night shifts in the office (UA time zone).


Support Manager, UX/UI Designer, Content Manager

Remote work, Ukraine · $600 · Less than a year of experience · Upper Intermediate

Content manager at UI designer at FC "Yenaki" Journalist at UniSA (Italy, Salerno) Sociologist (Ukraine, Mariupol)

English, Customer service, Linux, customer support, Ability to learn quickly, Microsoft Office, Windows, Support


Partner Manager / Sales Manager / Business Development Manager / Account-manager 

Remote work, Ukraine · $1000 · 6 years of experience · Advanced/Fluent

6 years of commercial experience, 3 years in IT industry with Sales function. Specialized in developing win-win partner relations. Experience working B2B with European and North American markets. Keen in: - lead generation - lead qualification - conducting Skype and phone presentations, f2f meetings - networking - account management - full sales life cycle management - IT services, IT products and IT outsourcing sales Knowledge of OS (Windows, Linux), Microsoft office, Jira, CRM systems (Pipedrive, Hubspot, Bitrix24), social media platforms (LinkedIn, Xing, Facebook).

Account Management, Business development, English, It sales, Lead generation, German, Negotiations, B2B sales, Sales Management, Team management, Communication Skills, Presentation skills, International sales

- engaged numerous new clients from Fortune 250 - on-boarded new projects with the overall budget of more than 1 million EUR during 2018 - more details and accomplishment will be available in my CV

I'm looking for flexibility in my life and I don't want to depend on office location. I'm interested either in full-time remote positions that allow me to work from any part of the world, or in part-time/fixed-term projects with fixed and clear payments. I could be a right fit if: 1) you need someone to present your interests during on-line negotiations, qualify potential partners/clients 2) you require help in new business launch 3) you need someone responsible and fluent in English 4) you need someone for short period of time for business trip/conference to represent your company I'd love to discuss any opportunity that are close to the described above. Please DO NOT suggest: 1) anything that requires more than 40h of on-site office presence during a MONTH 2) only commission-based opportunities 3) cold calling


support engeneer

Kyiv · $750 · Upper Intermediate

-Excellent problem investigation and solving skills -Good communication and presentation skills, problemsolving skills, learning attitude and openness, process orientation -Providing support for customers or clients in person, via phone, or via computer -Knowledge of Windows, XP, Mac and general desktop support issues -Basic coding(Python) -Basic SQL

Customer service, customer support, Support, English, Ability to learn quickly, Microsoft Office, Good communication skills, Windows, SQL, Training


Support Lead

Kyiv · $2800 · 3 years of experience · Advanced/Fluent

My overall experience as a support guy is 3 years in a row at the moment. Not so long ago I was promoted to a team lead in a product company and currently I manage two ops teams consist of 8 people in total. For the last two years I’ve been working with ServiceNow platform, covering all admin processes plus some dev tasks. As for my main technical points I’d highlight: - SQL - XML - Basics of JS - HTML - SOAP

customer support, Support, SQL, Agile, JavaScript, Project Management, Customer care, Ability to learn quickly, Leadership, HTML, Microsoft Office, Jira, Good communication skills, Customer service, English, Service Desk, Windows, German, helpdesk, Customer Support, Negotiations, Technical Support, customer support manager, Confluence, CRM

- Decreased the reopen ratio of tickets from 15% to 0.5%, globally. - Created and maintained a knowledge base for the whole project. - Developed monitoring events for the team. - Convert customers to raving fans. - Established the processes of knowledge transfer between ops and dev teams.

21 July


Remote work, Russia · $650 · 5 years of experience · Advanced/Fluent

I am a UI / UX designer in product design with over 5 years of experience. I worked on a desktop / mobile site and application for both large projects and startups. I have experience in conducting design research, prototyping, usability testing and developing visually appealing and user-friendly interfaces. I have a product mindset and I always take into account the needs of the business, the user, and technological limitations when working on a design solution. Worked with many teams in various areas: E-commerce, Social Networks, Gaming, Media, CRM System, Educational Platform, etc. Adobe Photoshop, Sketch, User Interface, Adobe Illustrator, User Experience, Figma, InVision, Wireframes, Prototype, mobile design, Prototyping, Responsive Design, CSS, Zeplin, Graphic design, Product Design, Jira, Design Patterns, iOS applications, Guidelines, 2D Illustration, invision app, Human Interface, Creative Direction, SVG, typography, Human-Centered Design, Основы HTML/CSS, Logo & Brand Identity, Android Mobile Applications, Indesign, user flow, User Experience , User Empathy, Usability principles, user portrait, Interface Evaluation, Modular Grids, Kanban, realtimeboard, Google Material Design, Infographics

Adobe Photoshop, Adobe Illustrator, Figma, WEB DESIGN, HTML, CSS, UI/UX, Photoshop, User Interface, mobile design, web, SEO, English, Prototype, Graphic design, Mobile design, Product Design

21 July

Client Service Manager/ Account Manager/ Project Manager

Kyiv, Berlin, London, EU, USA, Canada · $1300 · 3 years of experience · Advanced/Fluent

I am experienced in marketing, business development, customer support and sales. For me is not just important to reach the business goals, however, go the extra mile in order to meet the customer needs and deliver the clients satisfaction, by increasing the loyalty. I do believe that my self-confidence, strong analytical and negotiation skills, striving for excellence attitude to life make me the perfect candidate for the position of Account Manager (Customer Manager). Currently, I am the Customer Manager for B2B and B2C clients in Europe, the Middle East and the USA in the marketing research area. My responsibilities include: - Accompanying and supporting clients, advising on all issues of existing clients; - Providing recommendations and analytical reports/insights to resolve partners' business issues; - Expansion of the client portfolio, creation of additional values and cross-sale of additional services; - Developing long-term business relationships with new clients; - Increase customer satisfaction and loyalty by developing monthly digest and gathering the NPS; - Providing correct and timely document flow and timely payment for the company's services; - Project management (Scrum methodology); - Risk management and budget fulfilment.

B2B, Communication Skills, English, Negotiations, Account Management, International sales, Project Management, Team management, Presentation skills, Agile, customer support, Business Developement, Team player, Sales, Lead generation, CRM, Networking, Marketing, B2C, Client Relationship, international business development, Product management

Within the last 6 months: 1. Won the biggest automotive project in the company history - total revenue 30 000 EUR. 2. Signed the global cooperation contract with the brand-new client. Year revenue expectation - apx. 300 000 EUR. 3. Revenue growth from already existing clients by 25%.

I would like to work in an IT company, with the possibility of constant growth, striving for excellence and being greedy for the clients, projects, results. I want to become an integral part of your company.

21 July

Financial manager, CFO, Controller, General manager

Lviv · $1500 · More than 10 years of experience · Upper Intermediate

13+ years of experience in IT companies in Finance/Accounting, occupied positions from Accountant, Chief Accountant to Finance Director, Administrative/Operations Director.

Finance, Financial Management, Financial Reporting, English, Microsoft Office, Jira, Team management, Analysis

Successful experience of company startup closely working with CEO, including office management and administration, recruiting/HR roles; building up accounting/financial department from zero and managing 10-15 people department; financial, accounting and tax reporting; control all areas of bookkeeping and management accounting, information consolidation and making budget estimates; cash flow and budget preparations on monthly basis; cooperation with and preparing financial statements for the foreign financial department including foreign accounting software; establishing work with PE's department (cooperation with banks, notaries, setting up PE opening / closing / automating all necessary processes of activity over 300 PE's).

I would like to become a part of professional team/company with opportunity to learn and develop with interesting tasks and open-minded colleagues.

19 July

Junior DevOps

Lviv, Lviv · $800 · Less than a year of experience · Upper Intermediate

Основна частина кар'єри це підтримка: хелпдеск, сервісдеск, тех підтримка 1-ої і 2-ої лінії, частково тестування, модерація і адміністрування вебсайту. Багато спілкування з клієнтами англійською, здебільшого перепискою і чатом (усно - також).

Linux, bash, Git, Docker, TCP/IP, Ansible, Networking, AWS, Nginx, Ubuntu, Jenkins, Zabbix, VMware, Apache, Terraform, docker, VirtualBox, GitLab, HTML

Вважаю що є хард-воркером, люблю проявляти ініціативу і загалом люблю роботи де це можливо. З іншою сторони також люблю правила і по ним діяти. Порядок - це супер )

На разі враховуючи те що довіду мало, то очкікування - це наявність проекту, можливість практикувати (навчатись) різним технологіям

19 July

Customer Support

Kyiv · $900 · 3 years of experience · Advanced/Fluent

Support Your App November 2018 — March 2019 Customer Support Representative -Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls); -Becoming a product expert and providing documentation updates to our knowledge base; -Ensuring customers' satisfaction; -Communicating with developers from various IT-companies Nextiva Ukraine October 2017 — March 2018 Customer support representative -Assisting new customers with initial set up of their phone system accounts -Configuring Nextiva’s unified communications product features -Critically think through and troubleshoot business networks -Accurately answer a variety of technical questions about Nextiva’s services -Notate tickets thoroughly and properly in Nextiva’s CRM -Maintain, organize and complete all tickets in the Technical Support Callback queue daily. -Answer customer questions via Nextiva Online Chat Support. -Work to meet and exceed a set of daily metrics -Manage difficult customer interactions Lucky Talky September 2016 — October 2017 Support Team Member -Interactions with customers via Chat, Phone, Messaging system. -Help in solving issues that appear along with the working proces -Experience working under tough schedule and efficiency requirements. -Communication with English Native Speakers as well as with English Second Language Speakers.

customer support, Support, English, Customer service, Customer Support , Product management, Service Desk, Ability to learn quickly, helpdesk, Customer care specialist

I am a results-oriented person who has been consistently praised as focused and dedicated by my coworkers and management. Over the course of my career, I have developed the skills directly relevant to the Customer Support position, including strong communication skills, multitasking and customer satisfaction. Overall, I have consistently demonstrated and proved to be organized, communicative and motivated individual in every aspect.

I would prefer to find a remote job, related to a technical support role. However, don't mind working at the office as well. Also, not interested in financial markets at all.

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