today

Account Manager

Kyiv · $1200 · 5 years of experience · Advanced/Fluent

Multinational Accounts and Programs operations. High experienced as a Multinational Account Servicing Manager in Insurance sphere. Responsible specialist, who undertakes complex assignments, meets tight deadlines and can be absolutely multitasking. Able to work successfully with approximately 300 hundred Account' base . Totally motivated in self-development in various spheres of life. Believes in development, progress, minds and kindness. Currently searching for Account Manager position

English, Microsoft Office, people management, writing, insurance, Contract negotiations, Account Management, Process Management, Wordings reviewing, Communication Skills, Customer service, customer success, Analysis

International Programs work experience. Solid communication skills.

Opportunities to improve myself, honest and open-minded Management, creative environment, motivating Team and knowledge exchange


today

Account Project Manager

Kyiv · $1000 · 5 years of experience · Advanced/Fluent

Areas of Expertise / Skills: • Experienced customer service professional • Valuable support skills • Dedicated team player • Independent thinker • Intercultural communication • Active problem solver • Strong interpersonal skills • Influential motivator • Advanced ENG + bilingual (RUS+UKR) • Patient optimizer • Energetic Risk management • Time management

Support, Sales, English, Ability to learn quickly, Account Management, Project Management

Best sales manager of the month (Roboforex, several times per year since 2013)

1. English environment. 2. Friendly colleagues. 3. Non-stop education and development. 4. Business trips. 5. No cold calls.


yesterday

personal assistant, customer support representative, project manager, technical support

Lviv, Kyiv · $800 · 1 year of experience · Upper Intermediate

Hosting company: Junior Hosting QA Analyst Oct. 2019 – Present Providing detailed QA reviews for chats and tickets based on departmental and company standards. Offering recommendations regarding training and promotion opportunities for CS under review. Web and Email Hosting Support Representative Dec. 2018 – Present Managing DNS records, CMS debugging (mostly WordPress, but also Magento, OpenCart, Joomla, WHMCS etc), managing MySQL databases, analyzing email headers and bouncebacks. Managing cron jobs, backing up, restoring and transferring content, checking the server logs for suspicious activity, managing security features etc. Maintaining basic knowledge of HTML, PHP, CSS and web-development field in general. Resolving technical issues that are often unique and less than documented with high speed and accuracy. Chat and email support with hardcore multitasking for customers worldwide on a shift-based 24/7 schedule. Making clients feel cherished, understanding their concerns and educating them. Translation Agency: Team Lead Mar. 2018 – Dec. 2018 Managing a team of 20 interpreters, assessing and optimizing their performance. Ensuring timely skill development and promotions throughout the team. Maintaining performance reports and internal knowledgebase. Foreign Communications Interpreter (English-Ukrainian/Russian) Oct. 2016 – Mar. 2018 Ensuring accurate on the fly translations for live chat, Skype and face to face meetings for the agency's clients. Managing and posting in agency’s social media networks. PR department of university: Graphic Designer & Content Manager Sep. 2015 – Sep. 2016 Full ownership of corporate products design process from initial discussing till pre-printing process. Asset creation and manipulation using Adobe Photoshop, Illustrator, Indesign, also Corel Draw. University’s official social networks management.

English, Microsoft Office, Adobe Photoshop, Support, Customer service, customer support, Customer care, Ability to learn quickly, English, Good communication skills, Microsoft Office, Windows, helpdesk, Project Management, Service Desk, HTML, CSS, Russian, time-managment, Communication Skills, Email support specialist, Confluence

I became a QA representative in a hosting company less than a year after employment. I improved the results of my team and wages to the next level, Also, I created several charity projects and I feel I can create more.

I would really like to learn something new and grow in my career, so I would not mind even starting from scratch if you were ready to teach me. I appreciate new technologies, as well as old and basic ones, no matter whether you are a large company or a small one.


yesterday

Системний адміністратор

Herson · $1000 · 10 years of experience · Upper Intermediate

Налагодження, підтримка *nix/windows мережей. Сайтів з БД та інше

Linux, TCP/IP, MySQL, Nginx, Networking, Zabbix, Windows, DNS, Apache, DHCP, PostgreSQL, firewalld, Git

Витримкою)

Не бажано щоб було нудно


yesterday

Support Engineer

Lviv · $900 · 2.5 years of experience · Upper Intermediate

Jira, Trello, Google Docs, Confluence, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, SQL

Adobe Photoshop, Microsoft Office, Adobe Illustrator, Jira, Customer care, Support, Good communication skills, Customer service, Confluence, Ability to learn quickly, MS SQL Server

-2,5 years as a representative of Support Team - Advanced Customer Care skills :) - have experience in Graphic Design;

As a skilled customer support specialist, I would like to start working in this sphere with the opportunity to grow. I am always eager to learn something new and have quick learning skills.


5 December

Customer Support

Kyiv · $900 · 6 years of experience · Upper Intermediate

Currently, I work remotely as an administrator in the British company, which provides House Share accommodation in London. From December of 2018 till April of 2019 - I used to work at the position Customer support. March of 2018 till December of 2018 - I worked in Tbilisi, in Travel Agency as a tour operator. 2017-2018 - I worked in travel agency Valletta Travel 2016-2017 - I was working in the travel agency Kiy Avia, as a travel manager. 2013-2014 - I was working at USA Logistic Company PLS Logistics as a Business Process Operator, where I was processing internal shipping documentation using the following software: Citrix and On-Base. My whole experience taught me how to work with documents, to keep up with high standards set by the employer, communicate with clients, work as quickly as possible, to solve problems that arise during work. Also, I also gained organizational skills which I received in the process of working on MICE projects. As additions I'm experienced in writing articles, the main focus was tourist hotels. I know 4 languages: - English - Russian - Ukranian - Georgian I'm trying myself as a graphic designer because I like to learn new programs, services, scope. I can easily work with: Microsoft Office, Citrix, On-Base, Tina, Titbit, Amadeus, ContenInn, GTA, LCI, Dotw, etc. Additional: Photoshop, Illustrator, Sketch.

Communication Skills, Microsoft Office, Adobe Illustrator, Adobe Photoshop, Sketch, Figma, English, Customer Support

I am passionately looking for new job opportunities in Kyiv. I will accept all kinds of jobs, except for doing cold calls. Gladly will do the job connected with collecting information, prepare database, documentation processing Also will gladly accept work challenges in the design area


5 December

Customer Support Manager

Dnipro, Zaporizhzhya, Kyiv · $800 · 4 years of experience · Upper Intermediate

Account Manager Qwerty.Software October 2016- now - Ensuring implementation of the best customer service practices to establish long-term cooperation with clients - Communicating with loyal customers, solving any issues and customer concerns - Establishing communication between a customer and an executor (involving calls and correspondence) - Instructing the support team (involving writing guides and instructions, personal training) - Managing internal customer reviews - Ensuring strong customer service and customer satisfaction - Interacting closely with the Development department - Defining personal KPIs. Customer Support Agent Qwerty.Software June 2015 — October 2016 - Managed inquiries from customers in chat, Skype, CRM, and on the telephone - Investigated and solved all types of customer concerns - Had experience in multinational customer service 24/7 (USA, UK, Australia, Canada, UAE, etc.).

English, Support, Customer service, Sales, Account Management, CRM, Microsoft Office, Jira, Customer care, Customer Support, Ability to learn quickly

Working in the Customer Service field since 2015. Have experience in technical translation using CAT tools of approximately 2 years. Easy-to-learn, self-motivated, scrupulous person.


5 December

Account manager

Berlin, London, Amsterdam, USA, Canada, EU, Kyiv · $800 · 3 years of experience · Advanced/Fluent

- Worked as a customer support representative in OTRS system, handled customer requests via chat, tickets, calls. - Mastered Amazon, eBay and New Egg order processing. Used local CRM system, Reply Manager and Bitrix. - Learned budgeting and planning, as well as managing reports. - Studied VoIP business technology, searched for partners and business cases, used Mbill system, checked the quality of traffic. An easy-going, committed and self-organized person with an ability to develop relationships with key business clients and colleagues. I have a strong desire to extend knowledge in b2b sector and raise professionally in a motivated and friendly environment.

English, Microsoft Office, Communication Skills, Excel, Account Management, Business development, Ability to learn quickly, Analytics, Client Management, CRM

Mastered customer relations. Received experience in sales, promotion, and presentation of the product. Skilled in resolving specific problems and requests that involve the collaboration of several different departments.

I wish to get more knowledge in IT or digital marketing field and work in a friendly atmosphere.


5 December

Head of Recruitment, HR Excellence Manager, Head of HR

Kyiv · $3500 · 7 years of experience · Upper Intermediate

Recruitment, development and implementations of HR policies,employees adaptation and motivatio.

- The number of relocated people was increased by 40% per month. - In short terms closed a several key vacancies on a new market for the company, while was opening an office in Poland; - Created and led a new model of “Competence interview” for candidates; - Developed and launched a new effective scheme and instruments for fast and actual presentation candidates to internal clients; - Formed network of tech. interviewers at Kyiv office for staffing process improving. - Development and implementation of new Global Mobility workflow for the whole company.

To cover more HR field expertises and managerial skills


5 December

Scrum master/product owner

Kyiv · $1000 · Less than a year of experience · Advanced/Fluent

Более 12 лет работаю с людьми и решаю инд видуальные задачи либо запросы малых групп в образовании. Философия Agile увлекла меня и постепенно я стремлюсь перейти из образовательной сферы в поле Scrum. Свободное владение английским, французским, немного немецким и ивритом позоляют развиваться с помощью профессионалов по всему миру.

CV design, English, French, Russian, Ukrainian, Scrum, Agile, Kanban, Project Management, Product management, Team management, English, Product research

Умение работать и выходить на нужные решения со сложными заказчиками, мультизадачность, умение работать в команде. Креативные решения по проектам, проработка user's story. Контроль результатов на каждом этапе проекта.

Воплотить на практике полученные теоретически знания. Совершенствовать и углублять профессиональные скиллы.


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