Candidates 2138
$700 / mo
≈ $8400 / year net
Customer Support Engineer
Ukraine · Kyiv · 5 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 5 years of experience · Intermediate ·Published today
- Tested new features as Manual QA to help the developers and learn new product’s features, reported bugs using Jira
- API, integration of platforms and databases for business processes automatization
- Eliminated errors within the competence of available logs with Rest API using Postman
- Designed letter layouts with HTML
- Settings verification for domain authentication (spf, dkim, dmark)
- Moderation email campaigns in accordance with rules and policies
- Creating technical documentationin Confluence for communication with corporate clients, filling the internal Knowledge Base
- Remote system administration and desktop OS administration
- Local networks and databases maintenance
- Software and hardware troubleshooting
- Setting up and maintaining hardware for local network
$600 / mo
≈ $7200 / year net
Frontend Developer
Ukraine · No experience · Upper-Intermediate ·Published today
Ukraine · No experience · Upper-Intermediate ·Published today
While my work in the beauty industry was interesting and useful, I am currently focused on developing my skills in other fields. I am interested in projects related to web development and programming, and I aim to gain experience in these areas. My goal is to learn new technologies, discover new opportunities, and grow as a professional in this field.
One of my significant achievements is the creation of my own portfolio, where I demonstrated my skills in web development. This includes various websites that I have developed as part of my learning process. Additionally, I have actively worked on improving my knowledge by participating in online courses and developer communities.
My next step is to dive deeper into JavaScript, React and Node.js, as well as to introduce TypeScript into my work to improve code quality and ensure greater security during web application development. I understand the importance of continuous self-improvement in this field and strive to achieve a high level of mastery in web development.
$1500 / mo
≈ $18000 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published today
$500 / mo
≈ $6000 / year net
Support Agent
Spain · 1 year of experience · Upper-Intermediate ·Published today
Spain · 1 year of experience · Upper-Intermediate ·Published today
Blumbit, Inc, 11.2022 - 05.2023
Processing incoming data from clients
and prepared final reports
Performing additional tasks as assigned by the manager
Administrative Experience in food service industry,
Odessa, Ukraine
05.2016 - 02.2022
Searching for staff and provading training
Organizing staff schedules and ensured compliance
with service standards
Resolving confict situations, conducting inventory checks
Searching for suppliers and purchasing necessary
products and goods
Performing separate tasks of the manager
Sales Department Manager
Sprava Agency, 09.2013 - 04.2015
(creation and promotion of websites), Odessa, Ukraine
Active search and attraction of clients
Maintaining relations with existing clients
Sales Department Specialist, 09.2012 - 08.2013
Bayadera-Logistik
(production and sale of alcoholic products in Ukraine)
Analysis and monitoring of competitors’ prices
Control of merchandising, design of current promotions
Conducting promotions at points of sale
$700 / mo
≈ $8400 / year net
Customer support agent
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Successfully expanded the team from 6 agents to 26, demonstrating leadership and talent acquisition skills.
2. KPI Implementation:
Developed and implemented new Key Performance Indicators (KPIs) tailored to meet evolving business requirements, resulting in improved performance metrics and alignment with organizational goals.
3. Departmental Leadership:
Orchestrated the operations of the Feedback department, overseeing fundamental processes and ensuring smooth functioning to deliver superior service to clients.
4. Employee Development:
Recognized and promoted two team members to senior positions in acknowledgement of their outstanding contributions and dedication to excellence under my leadership.
5. Innovative Learning Model:
Collaborated as a member of a project team to design and launch a groundbreaking learning model for new hires, enhancing onboarding efficiency and accelerating skill development.
$2500 / mo
≈ $30000 / year net
Voice, KPI, Billing and IMS engineer (HP server )
Azerbaijan · 6 years of experience · Upper-Intermediate ·Published today
Azerbaijan · 6 years of experience · Upper-Intermediate ·Published today
• Good knowledge of IMS Signaling and Network Architecture
• Good knowledge of Call Flows and Signaling
• Knowledge of NFV (Nokia (fALU))
• More than 6 years of experience in dimensioning, planning, and maintaining different Core products
-MNP/ Soft-switches / P&MGW/ SGW / Billing System (CDRs)
• Experience in working with multi-national and international vendors and operators
• Experience in vendor management for delivery and integration
• Experience in resolving operator challenges to assure network quality
• Interested in troubleshooting fully technical trouble tickets.
$800 / mo
≈ $9600 / year net
Customer Support Manager
Ukraine · 1 year of experience · Intermediate ·Published today
Ukraine · 1 year of experience · Intermediate ·Published today
$700 / mo
≈ $8400 / year net
Системный Администратор
Ukraine · Kyiv · More than 10 years of experience · Pre-Intermediate ·Published today
Ukraine · Kyiv · More than 10 years of experience · Pre-Intermediate ·Published today
Технічна підтримка користувачів та сервісів
Налаштування прикладного ПЗ
Резервне копіювання та відновлення інформації (Paragon Backup & Recovery, Cobian Backup, Macrium Reflect, Acronis True Image)
Побудова стенду для розробки та тестування ПЗ, в т.ч. з віртуалізацією (Hyper-V, Windows 2019srv, Windows 2012srv, MS SQL 2014, Active Directory)
Встановлення домену "з нуля" (Windows 2012 srv, Windows 2000srv, Windows 2003srv, Active Directory)
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL, Microsoft SQL Server Management Studio, Backup / Restore SQL Server, Create / modify table, view, etc.
Oracle
Sybase SQL Anywhere
Skype, Microsoft Teams, Zoom
Remote Desktop (RDP)
Microsoft Office (Word, Excel, PowerPoint, etc.)
Інтернет, електронна пошта, пошукові системи
Інсталяція, оптимізація, налаштування ОС та ПЗ.
Windows 7, Windows 10, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Hyper-V, VMware, DFS, PowerShell
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL
Sybase SQL Anywhere
Power Builder, C#
MS Exchange
Oracle
Veeam Backup & Replication
Linux (Mint, Ubuntu)
Microsoft Office
Технічна підтримка користувачів та сервісів
Налаштування прикладного ПЗ
Резервне копіювання та відновлення інформації (Paragon Backup & Recovery, Cobian Backup, Macrium Reflect, Acronis True Image)
Побудова стенду для розробки та тестування ПЗ, в т.ч. з віртуалізацією (Hyper-V, Windows 2019srv, Windows 2012srv, MS SQL 2014, Active Directory)
Встановлення домену "з нуля" (Windows 2012 srv, Windows 2000srv, Windows 2003srv, Active Directory)
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL, Microsoft SQL Server Management Studio, Backup / Restore SQL Server, Create / modify table, view, etc.
Oracle
Sybase SQL Anywhere
Skype, Microsoft Teams, Zoom
Remote Desktop (RDP)
Microsoft Office (Word, Excel, PowerPoint, etc.)
Інтернет, електронна пошта, пошукові системи
Інсталяція, оптимізація, налаштування ОС та ПЗ.
Windows 7, Windows 10, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Hyper-V, VMware, DFS, PowerShell
MS SQL Server 6.5, 2008, 2014, 2016, 2017, Transact-SQL
Sybase SQL Anywhere
Power Builder, C#
Oracle
Veeam Backup & Replication
Linux (Mint, Ubuntu)
Microsoft Office
$1500 / mo
≈ $18000 / year net
Customer Success Manager
Ukraine · 4 years of experience · Upper-Intermediate ·Published today
Ukraine · 4 years of experience · Upper-Intermediate ·Published today
I am a sincere and open to new acquaintances person with well-developed communication skills. I like to work with complex tasks that require clear planning, complete immersion in the process.
Customer Success Manager (full-time)
Epom
04/2023 - Present
-Facilitate Business growth of existing accounts and projects within the account
-Detect customers’ business needs/goals/objectives and help to realize
-Manage technical, billing, and functional requests and resolve customer issues promptly
-Help process billing requests
-Develop healthy relationships with current partners
-Onboard new partners from start to finish
-Provide product and service information to customers
-Coordinate with other teams to ensure timely resolution of customer issues
General Customer Experience Manager
UpPeople (mentorship)
02/2023 - Present
-Create roadmap and customer interaction processes
-Structure data in a CRM
-Work with customer feedback
Customer Success/ Support Manager (full-time)
Skyworker
02/2022 - 02/ 2023
-Customer care and support
-Provide fast feedback about the software issues
-Work cross-functionally with product
-Cooperate with colleagues from other departments and escalate complex issues
Customer Success Manager (full-time)
YouScan
09/2021 - 02/2022
-Provide professional support, help customers set up their accounts and solve their problems
-Renewing subscriptions for long periods
-Work with customer feedback with another departments
-Provide training for clients
Account Manager
Turnitin
03/2020 - 09/2021
-Build and maintain strong, long-lasting client relationships
-Preparing agreements and any documents, related to cooperation with partners
-Track and support financial workflow
-Eliminating all the reasons that might make customers leave
-Provide training courses for clients and students
-Work with the technical and marketing teams
Negotiated a lot of contracts with new clients and continued cooperation with old partners. Also I solved problems with difficult clients.
I held many online and offline training webinars for different audiences and for different requests.
Create roadmap and customer interaction processes
I'm looking for a part-time job.
I want to move forward in a company with goals and be part of a friendly team. I want to clearly understand my tasks and take responsibility.
$2200 / mo
≈ $26400 / year net
Billing Support Specialist / Anti-fraud manager
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails.
• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues.
• Initiate escalation of issues to the technical or financial team and payment providers as required.
• Improve existing billing support processes and make suggestions for their optimisation to ensure the efficiency of the department.
• Maintain the flow of transaction & incident records.
• Processing bulk transaction requests for in house partners and other providers in set deadlines.
• Analyse transaction lifetime, logs if required, investigating suspicious patterns (anti-fraud), processing and escalation.
• Collaborating with external providers, verifying related bank accounts, and approving transactions through the P2P panel.
• Working with all types of payments, processing them depends on given and checked data from related sources.
• Working with a variety of merchants, comprehending and adhering to their specific demands, and providing timely and high-quality replies.
• Deal with and process large amount of data via Excel, Zendesk and other working tools.
• Checking bank accounts and bank statements, process chargebacks.
• Searching and processing related ID for transaction based on its receipt and clinet data.
English Customer Support Agent
• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Natural communicating through Email, Online Chats
• Initial checking of client accounts and reporting of fraud, system abuse and money laundering.
• Systems monitoring and technical issues troubleshooting, reporting & escalations
• Coordinating problem resolution with financial, documentation, technical and other teams.
• Initial verification and submitting customer's documentation for further verification in accordance with KYC/CDD/EDD regulations and requests of the relevant teams.
• Handling and escalation of GDPR requests such as access rights/ change of details/ right of erasure and right to data portability.
• Increasing service efficiency through departmental KPIs to clients.
• Good knowledge, direction and adherence to organizational protocols and regulations for various licenses.
Quick improving KPI to top of the team
Fast learning
Attention to detail
Team KPIs improved by my initiative