Candidates 398
$2000 / mo
≈ $24000 / year net
Application support engineer/QA automation
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Application Support Technician
Java(Maven), Postman (REST API), SQL (Postgres), GitHub, Grafana, Jira, Kibana (Debugging), Python (Selenium/Requests/Pytest), Azure ServiceNow, Swagger, Zendesk & Salesforce.
L2 Technical support
•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company.
Shift Lead
•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts.
Technical Support Professional
•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.
$3000 / mo
≈ $36000 / year net
Head of VIP and Contact Center
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
I am proficient in analyzing and communicating a big picture view of customer engagement programs
and generating value laden outcomes within stipulated budget and resources.
In addition, I have worked in international markets and secured key clients across gambling, ecommerce,
and crypto industries.
My competencies further include managing crossfuntictional teams, fostering strategic partnerships, leveraging analytics and competitive insights to ensure market leadership and directing quality assurance.
• Integrated VIP, Sales, and Support functions: Integrated VIP management, sales, and customer support
functions to serving high-value players.
• VIP player acquisition: Developed and executed acquisition strategies to attract new VIP players and
expand the VIP customer base.
• Revenue growth: Led cross-functional teams to develop and implement targeted sales strategies, resulting
in a significant increase in revenue from VIP customers.
• Sales team performance: Improved sales team performance metrics to improve Retention, CLV and
decrease CAC.
• Support team efficiency: Streamlined support processes and implemented training programs to enhance
the efficiency of the support team, resulting in higher customer satisfaction levels.
• Continuous improvement: Implemented a culture of continuous improvement, regularly reviewing and
optimizing strategies, processes, and systems to adapt to changing market dynamics and customer needs.
$2000 / mo
≈ $24000 / year net
Team Lead / Head of Support / Senior Support / Recruiter / Languages
Croatia · 5 years of experience · Advanced/Fluent ·Published yesterday
Croatia · 5 years of experience · Advanced/Fluent ·Published yesterday
2. PayPal. I was a senior customer support agent at PayPal, where I was responsible for curating a team of 100-150 junior agents. My key duties were: helping with any struggles junior agents might have had; analyzing data and thinking about how to increase the percentage of satisfied customers; dealing with bugs; communications with the headquarter of the company; introducing new ideas to the team, in order to improve our work.
3. Joom. I was working there for more than 1.5 years. There I was employed in the position of Payments Support Agent, which mean I was responsible for dealing with any sort of bugs and technical issues connected with the payment process; analyzing the company’s data about the percentage of unsuccessful payment attempts and thinkin about the reason behind it and the way of fixing it; “fraud battling” - in some months fraud transactions could have tremendously increased from one specific country, and I was responsible for finding the solutions to fix it, how to lessen the amount of money the company might lose due to this fraudsters; analyzing users’ account and transactions; coping with merchants’ fraud; contacting payment providers regarding any bugs or chargeback (PayPal, Klarna, Ingenico etc.); writing articles in confluence for the whole support team (500 agents); helping other agent in case they have any questions regarding payment process.
4. Planner5D. I was a QA of Customer Support, however some responsibilities included managing the entire support team. My daily responsibilities were: answering the chats support agents escalate via Intercom, checking the work of support agents and finding their mistakes. Also, I was responsible for evaluating the work of the company's AI and the agents, who were "helping the AI" to work better. All in all, I was responsible for watching how other people work, finding their mistakes, explaining what they did wrong, getting rid of the mistakes and making monthly reports for the Customer Support team. Also, I did interviews for Support roles and wrote Confluence articles.
I’ve got a bachelor's degree.
Languages: Ukrainian (native), russian, English (fluent), Polish (fluent), German (conversational), Dutch (basic).
Better working directly with the product, but outsourcing is good as well.
The things, which are important for me are as follows: each person should treat another one with respect, despite their positions in the company; a humour shouldn’t be forgotten, as it helps team to be more friendly.
$2500 / mo
≈ $30000 / year net
Sales Executive/Key Account Manager/Customer Success Specialist
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
One of my greatest strengths is my ability to adapt quickly, and constant interest in learning and exploring new things.
Proactively pursued new business, fueling company growth and success.
Launched cold outreach on LinkedIn, which made it possible to find a client whose project currently employs up to 8 specialists at our company. In total, brought about 10 clients from the outbound channel, while working with inbound leads as well.
Built outreach sales from scratch and reached > 70% open rate
Experience in managing the Lead Generation team, which made it possible to achieve better outbound performance;
Participation in writing sequences and outbound strategy;
Work with US, Canada, UK, West Europe, Australia markets;
Tools: CRM HubSpot, CRM PipeDrive, Yesware, Copy.ai, LinkedIn Helper, Lemlist, snov.io, reply.io, clearout.io, PhantomBuster, expandi.io, leadfeeder.com, getprospect.com, Apollo, Crunchbase, LinkedIn SN, Taplio, Mailchimp and more.
$8000 / mo
≈ $96000 / year net
Head of Customer Experience
Ukraine · Kyiv · 7 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 7 years of experience · Advanced/Fluent ·Published yesterday
•Recruiting and training support team
•Implementing modern support tools to provide proper support quality to all the clients using different communication channels
•Prepared training materials, conversation scripts, knowledge-base, documentation to meet team and clients' needs
•Implementing a process for performance management and continuous improvement against established key performance indicators
•Developing and implement service plans to meet and exceed service level agreements
•Collaborating and building strong relationships with internal technical resolution team to build cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
•Working with Product Managers/Operational teams to coordinate deliveries of new integrations
$1800 / mo
≈ $21600 / year net
Sales Manager
Ukraine · 9 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · 9 years of experience · Advanced/Fluent ·Published yesterday · In passive search
I also posses knowledge of IT technologies and processes (frontend, technical support, virtualization, networking).
Got qualified for Ukraine's IT Generation program - studied full time and underwent the full frontend development course in 6 months period
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 7 years of experience · Advanced/Fluent ·Published yesterday
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$1500 / mo
≈ $18000 / year net
Customer Support/Project coordinator/Team or PM Assistant
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published yesterday · In passive search
April 2019 – present time:
- Comprehensive administrative support in projects realisation: interaction with the involved project parties for effective maintaining project schedule and efficiency, reviewing and updating of projects data in the ERP systems on a regular basis, participation in project meetings, expense management for proper project costs allocation, etc.,
- Customer service: invoicing and accounts receivable management, communication with customers on project change requests, dealing with clients' claims,
- Reporting and working with accounts.
ACNielsen - Projects coordinator in Data acquisition
May 2018 – April 2019:
- Participation in planning and defining project scope, resource and activity planning (including recruiting and onboarding of team members), time and cost estimation,
- Communication with customers, presenting new features and services,
- Reporting.
Elopak - Customer support (lead of service project)/PA to General Manager
July 2013 – April 2018:
- Participation in implementation of technical service on-duty project: recruiting and onboarding technical staff, drafting of service contracts and further concluding agreements with customers, providing customers with presentations on new services,
- Leading the service project during 4 years: budgeting of working hours of engineers, arranging of business trips, forecasting, KPI reporting; supporting customers with spare parts supply (full cycle from giving quotation to delivery at place) , dealing with clients' claims
Among my achievements I would like to highlight the following:
- coordination and assisting in numerous industrial projects being realised in North and East Europe during last 3 years (SSI Schaefer),
- participation in the development and implementation of two large projects for data acquisition solutions (ACNielsen),
- participation in implementation of technical service on-duty project for dairy industry in Ukraine and leading the project during 4 years (Elopak).
- effective applying of acquired knowledges and obtaining new skills
- participation in business processes
$3500 / mo
≈ $42000 / year net
Head of Support / Support Delivery Lead / Customer Care Team Lead
Czechia · More than 10 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Czechia · More than 10 years of experience · Advanced/Fluent ·Published yesterday · In passive search
As a Support Quality Control team lead also developed standards and KPIs for measuring the Support team's performance and level of service provided to customers.
More info can be provided in my CV upon request.
$1700 / mo
≈ $20400 / year net
Account Manager, Customer Success Manager, Head of Support
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published yesterday
- 15 years + in accounting (global multinational foreign companies (FMCG) in modern trade, banks, agricultural sector, pharma)
- managed the annual budgets (with more than 8 mln. UAH in tobacco sphere)
- market share (volume and value) increasing up to 100% in direct channels
- 96% of customer retention
- long term relations builder (customer care, support, development)
- experienced in upsell/cross sell, support
- successful negotiator
- problem solver
- 100% satisfaction level of customers
- immersion into the projects
Trainings: Account management, Time management, Negotiations skills, Project manangement, etc.
- successful negotiator
- highly focused
- self-motivated
- flexible
- achieved the high level of performance
- customer retention 96%
Looking for the new opportunities preferably in quick development IT industry within friendly, warm, open and non - bureaucratic company.
Quick learner, communicative, honest, team player, flexible, multitasker