yesterday

Finance manager, Finance analyst, Operations manager

lviv, Ukraine · $1500 · More than 10 years of experience · Upper Intermediate

13+ years of experience in IT companies in Finance/Accounting, occupied positions from Accountant, Chief Accountant to Finance Director, Administrative/Operations Director.

Finance, Financial Management, Financial Reporting, English, Microsoft Office, Jira, Team management, Account Management, Analysis

Successful experience of company startup closely working with CEO, including office management and administration, recruiting roles; building up accounting/financial department from zero and managing 10-15 people department; financial, accounting and tax reporting; control all areas of bookkeeping and management accounting, information consolidation and making budget estimates; cash flow and budget preparations on monthly basis; cooperation with and preparing financial statements for the foreign financial department including foreign accounting software; establishing work with PE's department (cooperation with banks, notaries, setting up PE opening / closing / automating all necessary processes of activity over 300 PE's).

I would like to become a part of professional company with opportunity to grow with interesting tasks and open-minded colleagues.


yesterday

customer support,sales, head of support, Business Analyst, account manager

kiev ,l'vov · $1000 · 8 years of experience · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.


yesterday

System administrator/Junior DevOps/Support Engineer

dnepr, Ukraine · $600 · 6 years of experience · Pre-Intermediate

Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники

MySQL

Интересные задачи, адекватный менеджмент, дружный коллектив.


yesterday

Support Team Lead

kyiv, Ukraine · $2500 · 5 years of experience · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 100 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


yesterday

Account Support Manager

kyiv · $1000 · 5 years of experience · Advanced/Fluent

Areas of Expertise / Skills: • Experienced customer service professional • Valuable support skills • Dedicated team player • Independent thinker • Intercultural communication • Active problem solver • Strong interpersonal skills • Influential motivator • Advanced ENG + bilingual (RUS+UKR) • Patient optimizer • Energetic Risk management • Time management

Support, Sales, English, Ability to learn quickly, Account Management, Project Management

Best sales manager of the month (Roboforex, several times per year since 2013)

1. English environment. 2. Friendly colleagues. 3. Non-stop education and development. 4. Business trips. 5. No cold calls.


17 May

Support Egineer, Customer successes 🔥

kyiv, Ukraine · $2000 · 5 years of experience · Upper Intermediate

Active Directory, Networking, Windows, Linux, Customer Support, HeldDesk

customer support, HeldDesk, Windows, Networking, Active Directory, Linux, AWS, TCP/IP, Docker, Ubuntu, CentOS

Профессиональный рост. Адекватный менеджмент. Сложные задачи.


16 May

Junior Project Manager

kiїv · $1300 · 7 years of experience · Upper Intermediate

Single point of responsibility and escalations for any IT related inquiries in the locations under responsibility(1.3k+ empl./2 offices/different projects with their policies and procedures). Communication point between Production/Operations depts./contractors and IT Site Manager responsibilities(compliance with customer requirements(from blocked web-sites, up to creating isolated network,as well as isolated premises)). Supervisory duties: determining personnel requirements, setting schedules, delegating tasks, and insuring that team have adequate resources to complete their jobs. Coordination and implementation of IT dept. projects. Managing HelpDesk teams including, hiring, training, evaluation, communication, and guidance. Interviewing, training and supporting HelpDesk representatives(tier 1-2). Change Management/License Management/Procurement Training conduction(monthly) for company's novices. Creating tech. docs on demand

Customer service, Project Management, Jira, Good communication skills, Ability to learn quickly, English

I want to get new experience and exciting challenges,so i'm looking for a position of Project Manager to grow up as a specialist, and develop myself as a person.


15 May

Travel coordinator/ Travel manager (Corporate, company, business travel)

Remote work, Ukraine · $500 · 5 years of experience · Intermediate

Більше 3 років досвіду планування закордонних подорожей (корпоративні, приватні). Співпраця з B2B системами. Налагодження логістики. Розуміння travel-бізнесу. Впровадження принципів роботи, які допомагають оптимізувати затрати на корпоративні подорожі.

Support, Account Management, Customer care

Оптимізація витрат на корпоративні поїздки закордон.

Хочу допомогти спростити, покращити, оптимізувати процес відряджень.


14 May

Technical support / Customer support / Junior project manager 

l'vіv, kiїv · $1500 · 5 years of experience · Upper Intermediate

Experience in SaaS: Customer support - 5 years. I’ve always been into communication, working with customers, resolve issues, and understanding the root cause of the problem. For the past 5 years, I have been working at different positions (Customer Support, Senior technical support, Customer Care) however all of them had one thing in common: high-quality troubleshooting and problem-solving. I am driven by results, responsibility, and good teamwork. My technical and communication skills, the ability to pick up new information quickly, and ambitions are what help me to be good at my job. I am looking for a new challenge in a position where I can build customer relationships, analyze and improve processes, and contribute to growth. Kaltura (Global Logic), Lviv Customer Care Engineer, 04/2018 – present AVyS Telecom, Kyiv Senior Technical Support Specialist, 08/2017 – 04/2018 Volumes International, Kyiv Senior Technical Support, 07/2016 – 08/2017 Flames Group SIA, Kyiv, Account Manager (Vo-IP), 04/2016 – 08/2016 Senior Technical Support, 02/2016 – 08/2016 Technical Support (A2P SMS), 10/2015 - 02/2016 Global Message Services AG, Kyiv, Engineer of VAS unit, O&M Department (A2P SMS), 09/2015 – 10/2015 Technical Support Engineer (A2P/P2P SMS), 03/2015 – 09/2015 Duty technical support engineer (A2P/P2P/IN SMS), 02/2014 – 03/2015

OTRS, Zabbix, MySQL, Jira, Linux, CSS, HTML, Python, RabbitMQ, customer support, Customer service, Support, Ability to learn quickly, Customer care, helpdesk, Have experience of communication with native speakers, Project Management, Account Management, CRM, Scrum, Kanban, Agile, Troubleshooting, Service Desk

● Managing & leadership up to 6 people team ● Creation of technical documentation for NOC dep. (SLA etc.) ● Excellent customer service skills ● Strong problem solving and analytical skills ● Advanced troubleshooting and multi-tasking skills


14 May

affiliate manager или account manager

Remote work, Ukraine · $700 · 5 years of experience · Beginner/Elementary

Опыт работы более 5 лет. Оператор колл-центра - 3 года - холодные и горячие продажи, работала на подрядчика Киевстар, продавали интернет. Менеджер техподдержки вебмастеров 2 года Задачи: 1. техническая поддержка текущих партнеров 2. поиск и привлечение новых партнеров (вебмастеров площадок) 3. ведение блога (написание статей, мануалов интервью, кейсов) 4. SMM: введение пабликов в соц сетях форумах, их активное продвижение; 5. работа с разными сервисами для вебмайстеров (Publer, TargetHunter, Кадам, еТарг, АдсБридж и так далее) 6. настройка и запуск рекламных кампаний (Vk, Facebook, Adwords) 7. работа из E - mail рассылками (Mailchimp) 8. обладание основами аналитики и отчетности Google Analytics, Google Tag manager 9. проведение акций для вебмастеров 10. разработка концепций креативов и лендингов для рекламных кампаний, постановка ТЗ 11. обладание основами SEO- продвижения Достижения: рост количества активных вебмастеров с 90 до 350 рост количества подписчиков в паблике рост количества подписчиков в блоге Другие навыки: Составление и перевод договоров Выставление инвойсов Бухгалтерский учет Глобальная отчетность Владение языками: свободный украински и русский, англ - базовый Интересует только удаленная работа, заработная плата будет зависеть от количества обязанностей. Стабильный онлайн 8 часов в день, кроме сб, вс Коммуникабельная, ответственная.

customer support, Support, Microsoft Office, E-commerce, English, Windows, helpdesk, Linux, Russian Language, CRM

Рост активных вебмастеров, помощь партнерам в достижении своих целей, со многими партнерами в хороших дружественных отношениях

Развитие себя как сотрудника, личности в разноплановых проектах. Рост прибыли компании. Достойная заработная плата.


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