today

Web Analyst/Marketing Analyst

Lviv · $1500 · 5 years of experience · Upper Intermediate

Certified Digital Analyst - https://certificates.conversionxl.com/04jdaqps Expert in Google Analytics, Google Tag Manager. Experience with projects 200,000+ traffic monthly Administration of 50+ properties at a time CRO with A/B-testing PPC and SEO campaigns optimization Data visualization via R, Tableau, Data Studio

Google Analytics, Google Data Studio, Google Tag Manager, Hotjar, Microsoft Excel, Search Console, E-commerce, Google Optimize, R (language), MySQL, Tableau

I have 4 years experience in comprehensive digital marketing so i am familiar with the specifics of PPC/SEO and digital marketing strategies. It helps to make optimal decisions and recommendations for each branch.

Searching for only official employment with the clear remuneration policy.


today

Начальник отдела технической поддержки

Moscow · $3100 · More than 10 years of experience · Beginner/Elementary

MySQL, JavaScript, HTML, CSS, PowerBuilder, PHP, C#, Visual Basic (VB), Delphi, TestComplete, IPIManager, MS SQL Server

IPIManager, MS SQL Server, MySQL, PowerBuilder, Директум, C#, HTML, JavaScript, PHP, TestComplete, CSS, Visual Basic (VB), Delphi

Построение схемы работы отдела разработки и сопровождения ПО (внутренний заказчик). Внедрение системы заявок (HelpDesk). Сопровождение, разработка и модификация корпоративных сайтов, подключение авторизации ЕСИА, разработка двустороннего обмена. Автоматизация рутинных пользовательских операций.

Белая зарплата. Адекватный менеджмент. НЕ Open space. Возможность удаленной работы. Сложные задачи.


today

DevOps engineer

Kyiv · $1500 · 9 years of experience · Advanced/Fluent

Работал системным администратором/сетевым инженером/специалистом по кибербезопасности в зарубежной компании, работающей в ядерном секторе Украины. Так как проект подходит к концу, ищу работу

Linux, TCP/IP, Networking, bash, Ubuntu, Windows, Nginx, MySQL, DHCP, Cisco, VMware, VirtualBox, NAT, Microsoft Exchange, pfsense, Firewalls, English, Proxy Servers, mailservices, DNS, Apache, Zabbix

Построение высоконагруженной защищённой сети на базе оборудование Cisco/Mikrotik

Поскольку знание английского языка на очень высоком уровне, хотелось бы рассматривать переезд в ЕС/США


yesterday

Technical Support Engineer

Kyiv · $900 · 3 years of experience · Upper Intermediate

https://oleg.shchypak.pro/

Microsoft Office, SQL, Windows, XML, Agile, HTML, Jira, Python, Ability to learn quickly, Good communication skills, CRM, Support, numpy, Data Mining, Git, JavaScript, Confluence, Project Management, Scrum

Excel and MySQL: excellent knowledge; Python: basic knowledge; JavaScript: basic knowledge; Processing of large amounts of data; Communication with users and technical support Testing browser applications Work with tracking system Jira Manual Testing

Participation in large projects that I can be proud of. Getting experience in communicating with more experienced specialists in this field.


yesterday

Business Analyst, Project Manager, Presales support

Kyiv · $2500 · 6 years of experience · Advanced/Fluent

Starting from 2009, I had occupied position with the responsibilities of Business Analyst, Project manager, Risk and compliance. I have an experience of working in multinational team (Indian, French, Spanish people) in terms of projects. Starting from 2016 I am the Head of Sales Support but Business analysis or Project management is more interesting and important for me than sales)))))

Business Analysis, Project Management, CRM, BPMN, Agile, Scrum, Requirements management, Product management, Team coordination

Successfully implemented project: - implementation of new information system in the company ( worked as project manager in multinational team) and as a result change and adoption of all business processes. - implementation of CRM system ( worked as project manager in multinational team) and as a result change and adoption of all business processes - implementation of a lot of satellite applications to company information system.

I do not have IT education but still I am sure that I can be useful for IT sphere)))) I would like to get an offer for position (Business Analyst, Project manager) with a lot of interesting projects. Why IT - because it is the sphere that develops very fast. I like working in multinational team and oriented for result!


18 October

Специалист технической поддержки

Remote work, Ukraine · $500 · 4 years of experience · Intermediate

Владение компьютером: на уровне уверенного пользователя (windows). За последние 7 лет основным направлением была работа в сети интернет, а именно: 1. Открытие игровых проектов, ведение сайтов и форумов. 2. Общение от лица администрации с игроками на игровых форумах. 3. Работа в отделе support. Ответы на "тикеты" в режиме реального времени. Форма связи - сайт <> собственно разработанное ПО, e-mail переписка. 4. Выявление технических и графических неполадок игрового сервера, передача этих неполадок программистам с визуальными примерами "багов" (фидбек для программистов). 5. Создание концепции и экономики игры. 6. Ведение "пабликов" в соц. сетях. Наполнение "пабликов" и общение с подписчиками. 7. Работа с помощью запросов в MySql через графическую оболочку. 8. Работа с SSH, SVN, работа с почтовыми службами. Базовые знания html, php, xml. 9. Знание функционала площадки helpshift и работа в нем. Знание и работа в системе Jira. 10. Опыт создания сайтов на разных движках, html с нуля. Работа с DOC, EXCEL документацией в онлайн режиме. Занимался продажей/покупкой криптовалюты. Ясное понимание криптовалюты и механики переводов. Знание практически всех известных электронных кошельков. Имею опыт пользования электронными кошельками. Владею грамотным письменным русским и английским языками. Знание англ. языка на уровне: средний(Intermediate). Опыт общения в чатах и на форумах более 4-х лет. Владею знаниями быстрой "слепой печати на клавиатуре" (русский и английский). Опыт более 6-ти лет. Умение грамотно и четко, а главное вежливо донести до клиента/собеседника пояснение в поставленном им вопросе. Опыт общения с клиентами более 4-х лет. Личные качества: собранность, эффективность, пунктуальность, умение схватывать информацию на лету, желание работать в команде, желание развиваться. Ищу удаленную, ночную работу.

Support, customer support, English, Service Desk, Customer service, Jira, helpdesk

Из личных преимуществ хотел бы выделить работу в крупной игровой компании для мобильных устройств. Ответы игрокам на любом языке мира. Спустя пол года занял должность И. О. руководителя отдела. Также полностью работа и отчетность в отделе billing.

Рассматриваю все вакансии по направлению специалиста технической поддержки либо приближенные к этой специальности вакансии. Работа в ночную смену. Удаленная работа.


17 October

Technical Support Engineer

Kyiv, USA, Canada, Australia, New Zealand · $1500 · 4 years of experience · Advanced/Fluent

Talented Technical Support Engineer with a history of working 4 years in IT and Customer Support industries. I worked as a Junior System Administrator, Customer Support Representative, Senior Customer Support Representative, Support Supervisor and Data Annotator in product companies. Currently, I've been working as a Data Labeling Team Lead in an American AI startup. - Experience with Project and Team Management, Technical Documentation writing, Customer Service (via calls, chats, and emails), Mentoring and Public Speaking, Troubleshooting, Business English, Manual Testing, CRM, JIRA, Zendesk, Sales, Microsoft Office, Confluence, Command line, Windows, Linux and Mac OS, IOS, Android, Team Viewer, VMware, FFmpeg, GitHub - Skilled in Computer Vision Annotation Tools CVAT and VATIC, Video & Image Annotation - Familiar with basic Python 3 Passionate about technologies and philanthropy. Hobbies are the English language, BIO-hacking and traveling.

English, Team Management, Communication, Python, CRM, Windows, JIRA, Linux, Customer Support, Zendesk, Sales, Troubleshooting, Multitasking, MacOS, iOS, Android, VMware, GIT, Atlassian Confluence, International Sales, B2C, Project Management, Technical Specification, Data Labeling, Video Annotation, Image Annotation, Ffmpeg

Due to my professionalism and outstanding performance in Customer Support I was promoted to Senior Customer Manager and assigned to the highest priority project where I worked both with customers and freelancers simultaneously, managed and tracked VIP clients' orders during all stages. I consulted customers about our products and services via calls, chats and emails as well as negotiated project details like requirements, deadlines and payments with freelancers, trying to achieve a beneficial outcome for both parties. I analyzed huge amounts of incoming info and order details to make proper decisions, thought proactively and multitasked to exceed my KPI targets. I received the authority to alter freelancers’ salaries, provide bonuses and fines, moreover distribute orders among personally selected freelancers. I could submit an order refunds and grant customers extra features for free when it was necessary. My fast analytical thinking, communication and negotiation skills, as well as effective project management skills, increased the company’s income and customers’ satisfaction/loyalty rate. Eventually, I was promoted to Supervisor position and managed a team of 15 support agents. In an IT field, I worked in one of the most advanced and famous American startups. As Data Annotator I was given the responsibility to work with Image and Video annotation of confidential data and had the opportunity to contribute to the development of Object and Human Detection technology. This technology helped reduce the crime rate in American neighborhoods by 55%. Ultimately our company was acquired by Amazon for more than $1 billion. Since I proved myself as a empathetic, skilled, experienced, reliable, trusted and professional team player I've been promoted to a Data Labeling Team Lead.

Interesting project, professional management, perspective of growth and open-minded team. I would prefer to work in a product company with the day time schedule. However, I’m open to negotiate any conditions.


17 October

customer representative

Kyiv · $800 · 4 years of experience · Advanced/Fluent

• As a presales manager, I made cold calls to potential clients to generate leads; As a manager, I kept accurate records of all ongoing and new projects; • I made negotiations with potential customers to convince them to work with our company; • I provided consultations to potential customers for the most suitable booths for their products during exhibitions; • I carried out follow-ups, and ensured receipt of payment prior to the exhibition. I passed on detailed customer descriptions to the architects and constructors; • Check the specifications of the exhibition centers with the organizers; • Track project progress; • Monitoring and ensuring timely completion of the project (booths) and project success.

support to customer , the Customer service, the Microsoft of Office , of CRM, Sales

• Due to the high level of productivity, I was promoted from a preview specialist to a project manager for one year; • I managed to acquire more than 40 clients for my company, who made deposits and worked with us consistently; • I had an extremely high level of customer retention due to my efficiency, good mutual understanding with clients and project management skills; • I managed to convince customers and get deposits from customers; • I received consistent monthly bonuses for outstanding results; • I always ensured timely completion of projects; • I guarantee that all customer requirements and specifications are always followed

Expecting to work for a fast-growing company, that will pave way for both company and employees benefits.


17 October

Head of Support

Mykolaiv, relocate to Kyiv/remote job · $1200 · 3 years of experience · Advanced/Fluent

NIKO TECHNOLOGIES 06/2019 - ... Head of Support - FinTech company with a 24/7 live support via chats, emails and calls - AML and KYC verification standards according to latest EEA lawmaking. FENIX INTERNATIONAL LTD. 06/2018 - 04/2019 Support Lead. - Quality assurance, bug reporting and team performance tracking. - Support escalations and analysis of customer's feedback and reviews. EMANAGED LTD 11/2017 - 05/2018 Data Manager. - Providing services for eCommerce companies, who need to set up a marketplace on eBay/Amazon or etc. - Data analysis for client's listings and rework of an existing marketplace. CARID.COM 11/2016 - 10/2017 Team Leader. Purchasing Department. - Tracking team performance, monitoring of the scheduled tasks, sales reports analytics, search for possible solutions. - Training new empoyees. - With my participation "live inventory" system was reworked, to decrease a number of out-of-stock orders. - During 1st half of 2017 our team saved orders for the amount of $1.7 million, comparing to $1.2 million year before. CARID.COM 09/2015 - 11/2016 Retention agent. Purchasing Department. - Troubleshooting with clients to keep the order going and save the profit. - Cooperating with manufacturers and vendors to find out the quickest possible solution.

Customer service, customer support, English, Customer care, Customer Support Expertise, head of customer support, Good communication skills, zendesk, Microsoft Office, Support, Account Management, helpdesk, Team working, Email support specialist, People Managenent, Ability to learn quickly, Jira, CRM, Customer Support, Team management, Stress-resistant, Dispute resolution


17 October

Customer Support Representative

Kyiv · $1200 · 3 years of experience · Advanced/Fluent

Customer Support Representative - 3 years of experience: - 1,5 years of supporting an education service; - 1,5 years of supporting technical products in three languages (Englisch, German, Russian): mobile OS, online marketplace, online clothing shop, apps for macOS, Windows, iOS. Experience supporting via email and live chat, moderating comments on the blog and social media pages, managing Trustpilot and Trusted Shops reviews. Interested in the CSR, Customer Success Manager, QA Manager and other Customer Support-related positions.

Support, English, German, customer support, Customer service, Customer care, Good communication skills, Windows, MacOS, Fluent English, zendesk, Freshdesk, CRM, Ability to learn quickly, Technical Support, Mobile OS Support, Email support specialist, Live chat support, Adobe Photoshop, Troubleshooting

Disputed a ton of fake Trusted Shops reviews of a service I was supporting to improve its public image. Not sure if it made a difference, but I liked that the review page looked neat and had only real reviews and comments.

I'd like to be a part of a young and friendly team. I think that a great team is 90% of success and no matter what kind of job you do, doing it together with nice people makes it enjoyable. I also like internal processes to be thought through and organized. It's no problem if the processes are still being developed, but in that case it would be nice to be able to contribute, give feedback, suggestions and be heard.


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