Sales or Support agent/ IT Recruiter

Relocate to the USA, Canada or Europe · $1000 · 5 years of experience · Advanced/Fluent

Working Experience: Account Manager Decenterads 02.2019 - now Copywriter/Data editor operator Self-employed 09.2018 - 01.2018 - writing the texts and creating video reviews for Canadian pharmacy network; - creating the product titles for eBay and Amazon using company policy; Customer Service Agent / Content specialist (QC) Сontract with Undisclosed American Company 11.2014 - 06.2018 - providing product and service information (sales/support); - resolving product and purchasing issues by E-mail, chats, and sharing the knowledge about the product; - identifying, researching and resolving customer issues using company policy; - checking the quality of content, control, and analysis of the reasons for product returns, quality control of completed projects in accordance with the documentation, description of mistakes and their fixation using the Lightshot plug-in; - working with Excel tables, Google forms, and Thunderbird mail agent. Crewing operator Nautilus Crewing Agency 08.2013 - 10.2014 - working with seafarers (searching of crew members, correspondence, conducting clients’ base, phone calls); - working with certificates of seafarers (checking, scanning, filling of forms, registration to the database); - checking the level of language skills;

Google Forms, Lightshot, Microsoft Office, PowerPaint, Thunderbird, Excel, IT Recruitment, B2B, Communication Skills, Sales, English, CRM, Customer experience, Problem-solving skills, German, B2C, Customer Support, Quality Assurance , Negotiations, Account Management, Team player

1. Education 2008- 2014 – V. O. Sukhomlynskyi Mykolaiv National University. Foreign faculty (English, German). Master Degree. 2. Languages: English – Advanced Russian – Advanced Ukrainian – Advanced German – Intermediate 3. I have completed IT-recruiting course at IT-recruiting Indigo school in 26.11. 2018.

- day shift or remote work - positive atmosphere - space to grow mentally and financially


System administrator

Kharkiv · $1000 · 8 years of experience · Intermediate

IT specialist with 10+ years of professional experience in Information Technology field. Proficient in hardware and software maintenance. TECHNICAL SKILLS Operating Systems: Windows, Linux (Ubuntu/CentOS), Mac OS Networking: TCP/IP, DHCP, DNS, NAT, FTP Windows Server (AD, GP, DHCP, DNS, Hyper-V) Virtualization (VMware, Hyper-V) Mobile Platforms: (Android, iOS, Symbian) Jira, Confluence G Suite Gitlab Jenkins Bash

Linux, bash, MySQL, Nginx, Git, Jenkins, MongoDB

12 October

Project Manager, project coordinator, department manager 

Ukraine, EU · $1200 · 7 years of experience · Intermediate

management of outsourced web projects, dedicated development teams, 3D animation/VR/AR production process, team management (up to 40 employees), customer’s requirements analyze, project estimate, project and technical documentation creating, project planning, team building and development, interviewing job candidates, communication with customers, task and time tracking, reporting, project testing and review.

Project coordination, Resource management, Team management, Project Management, Communication, Risk management, Agile, Waterfall, English, People management, Requirements analysis, Remote team management, project planning, Jira, Scrum, Kanban, Redmine, trello, working with foreign customers, Manual Testing

11 October

Junior Project Manager

Kharkiv, Kyiv · $700 · 3 years of experience · Advanced/Fluent

Started working as Customer support 3 years ago. Now working as a project manager for 2 years with the small long-term healthcare product. My tasks are: building workflow for my team, supporting our customers via ticket system, monitoring stability of system. Looking for new experience and new knowledge in project management and support features.

Team management, English, Lead generation, Project Management, Speaking skills, Customer Support, Customer service, Customer care

11 October

Account manager

Kyiv · $1100 · 10 years of experience · Intermediate

5 лет работы Персональным Ассистентом собственников бизнеса в различных сферах ( Ит-компания, кофейный бизнес, строительство). Обязанностей было очень много и все они были разносторонние.Также работала экономистом по МТО 2 года. Хотела бы попробовать себя в качестве Account manager, либо Junior Project Manager. Английский на данный момент уровня Intermediate, но в стадии дальнейшего изучения. Подходит как и удаленная работа, так и офисная на весь день.

Account Management, Support, Customer service, customer support, Customer care

11 October

HR, Менеджер проектов, Клиентская поддержка

Kyiv · $600 · More than 10 years of experience · Intermediate

Имею опыт работы как в госструктурах (МВД) так и в частном бизнесе. Хочу найти хорошую команду профессионалов для работы над интересными проектами. Могу и люблю выполнять задачи Customer Support либо HR и работа с внутренним персоналом.

Windows, customer support, Ability to learn quickly, Microsoft Office, Customer service, Customer care, English, Account Management, Good communication skills, Customer Support, Community Management, Support on email, the Customer service, Customer service representative, Support, Service Desk

Умею работать в одиночку и в команде, быстро учусь, люблю создавать новое и участвовать в развитии проектов.

Достойная оплата и условия работы. Интересные проекты и задачи.

11 October

Сопровождение БД, SQL dev

Kyiv · $1000 · More than 10 years of experience · Intermediate

Более 10 лет работы с БД Oracl. Сопровождение, разработка Инструментов для работы с данными и наполнения БД из разных источников, запросы, связи. Последние годы- руководитель группы сопровождения проектов

SQL, PL/SQL, Oracle

Программное сопровождение больших БД для газотранспортной отрасли, автоматизация наполнения из других источников, поддерживание целостности, разработка инструментов миграции данных между версиями проектов

Работа с БД, сопровождение внутреннего ПО, запросы, выборки

10 October

Customer support specialist

Kharkiv · $800 · 3 years of experience · Upper Intermediate

Работаю в IT компания на позиции Domain trainer (Customer support department)

English, customer support, Communication Skills, Customer service, People management, Team Building, Domain Name Systems


Коллектив, достойная оплата, условия труда

10 October

Customer IT support Lead

Kyiv · $2000 · More than 10 years of experience · Upper Intermediate

ITIL, CCNA, MacOS, Windows, iOS, Adobe Illustrator, Adobe Photoshop, Microsoft Office, WebServices, Security, Cisco,movie,Photographer, ServiceDesk, L1,L2,L3

iOS, MacOS, Microsoft Office, Security, WebServices, Windows, Adobe Photoshop, Android, iPhone, Adobe Illustrator, Agile, Project Management, Scrum, Cisco, Support, customer support, helpdesk, English, Customer service, Phone Support, Product support, Account Management, Level 1, Ability to learn quickly, VIP support manager



10 October

Business trip Manager

Kyiv · $1100 · More than 10 years of experience · Upper Intermediate

Reservation and Sales Manager 05.2018- today Zifira DMC • Preparing of commercial offer; • Communication with agents and concluding tour agreements; • Prepartion of invoices and follow the payment; • Creation of promotion for new destinations; • Booking of hotels, intercity transfers, private city transfers (including groups), excursions, activities, Gala-dinners ect.; • Concierge service, online client’s support. Tour product creation Manager/ Department chief 01.2016- 05.2018 Eastern Europe Tour, LLC • Team working process handling; • Problems solutions; • Preparing of commercial offer; • Communication with agents and concluding tour agreements; • Prepartion of invoices and follow the payment; • Creation of promotion for new destinations; • Moderation of Samotur system ( Customer’s representative); • Booking of hotels, intercity transfers, private city transfers (including groups), excursions, activities, Gala-dinners ect. • Handling interviews. Interpreter 10.2009- 11.2015 Dogus Alarko YDA, LLC • English-Ukrainian-English translation (oral and written); • Work with documents ( official letters, contracts) and special correspondence; • Assistance to Project Manager, Project Coordinator; Office-manager/Translator 12.2008-03.2009 PRT Communication Group • Assistance to Director, President, PR-Managers; • English-Ukrainian-English translation; • Elaboration of new internal documents; • Work with documents ( official letters, bills, presentations etc.) and correspondence; • Cooperation with supplier; • Office-management. Administrative Assistant 05.2007-09.2008 European Business Association, • Assistance to Head of the Board; • Assistance to Regional Manager; • English-Ukrainian-English translation (oral and written); • Creation of appropriate environment to attract new members to Association; • Discount system promotion: attracting new members, improvement of discount programs, conclusion of new agreements; • Writing and publication of Press releases and cooperation with Mass Media; • Hold the Committee meetings and writing minutes; • Social and PR events organization, such as: high level Round tables, conferences, parties, meetings; • Provide guidelines for potential EBA members and application documents preparation; • Provide the members with visa support; • Work with documents (official letters, applications) and correspondence; • Office management.

customer support, Support, Project Management

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