Finance Controller, Analyst

Kyiv · $3500 · 10 years of experience · Advanced/Fluent

10 years of working in international development organizations, as United Nations, European Union funded projects. Experience in project accounting, budgeting, financial analysis, control of expenditures. Coordination of work of consultants. Reporting and procurement. Experience in financial consulting, banking, investments Excellent English - experience of working with high level counterparties of different nationalities in an international diverse environment. Master degree in Financial Economics from an international university.

English, Good communication skills, Customer service, Excel, Claims and finances, Analytical Skills, Budgeting, Consulting

Excellent communication skills, ability to find solutions in complex problems. Very attentive approach to project implementation. Coordination of efforts for the better result.

Interesting valuable project. Challenging environment. Opportunities to apply my knowledge and skills and to pursue new ones. Rewarding job.


Sales/Business Development/Customer Success Manager 

Odesa · $1500 · 7 years of experience · Advanced/Fluent

Product selling; Presenting product demo; Building long-term relationships with new and existing customers; Identifying new sales leads; Lead nurturing; Closing IT outsourcing deals; Achieved sales targets; Building partnership with other IT corporations; Always in good relations with clients and teams; Experience of working as Account and Customer Success Manager; Experience in cold, warm calling and email campaigns;

Business Development Manager, CRM, English, Lead generation, Linkedin, Sales Management, Partner Manager, Negotiations, Presentation skills, International sales, B2B, Communication Skills, IT Consulting, Crunchbase, Multitasking, HubSpot, Pipedrive

I established cooperation with several world-famous corporations for my company; I Increased companies revenue by bringing new projects and clients; I increased the number of loyal company customers and partners; I helped to determine companies' niche to exceed competitors; I set up the processes in Sales Team; I did my efforts and represented the company at the biggest IT world conference, which brought lots of new leads; Brought long-term Iot, AI, Data Science projects;

I would like to be a part of fast paced company where I can contribute to maximizing profitability, ensuring customer satisfaction and reaching sales goals. Less bureaucracy, more teamwork between departments in achieving company goals.


Customer support team lead

Kyiv · $1200 · 6 years of experience · Advanced/Fluent

Currently working at Webhelp company, Ukraine. More than 4 years experience as Team Leader with team of 12-16 subordinates. I’ve been working with different people, know how to get right with troublesome people, know how to convert negative things into positive. Got experience of working with groups up to 20 people (training, presentations). Got previous experience as an agent serving phone calls/chats/emails, was senior agent with extra tasks, has been a trainer for online chat task with examination of English language level. I know all possible stages from agent to team leader position from my own experience. Overall experience in the company-6 years.

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Microsoft Office, Team management, Troubleshooting, Planning & Management, Communication Skills, Customer Training and Support

Our company opened new office located in Lviv. I was one of 3 people chosen to be relocated fro 3 months to help with project development in new location. Gathering initial team, supporting and teaching them, positive approach have given great results. Initial group that was chosen to work there as support agents, mostly, now work there as team leaders.

I’m looking for an interesting project that will give me opportunity to gain new skills and face new challenges. Ideally, I’d like to keep working with team up to 10 people, in my opinion it’s a good number that can combine quality and quantity and keep good level of productivity. Right now I’m working in a project dedicated to airlines, however I’m opened to any other fields.

26 March

Business Development

Kyiv, EU, USA, Canada, Amsterdam, London, Berlin · $1500 · 6 years of experience · Advanced/Fluent

6+ year experience in working with foreign customers (IT, Mobile software, Consulting, Sales, Customer support). Roman is an experienced business development specialist who has worked with numerous clients within many different industries and countries. My mission is to help entrepreneurs and technical directors to create great products. I like building, leading and working with teams of passionate professionals who care about what they do. I was involved in working closely with Start-Ups and their products from the idea stage to the successful implementation of their functionality and development strategy. Defining strategic goals and finding business models to fulfill them.

Communication Skills, fluent English, Team management, Business development, Sales, English, Project Management, Lead generation, Account Management, Marketing, B2B, Linkedin, Marketing campaign management, sense of humor, Sales Planning, Body Language, Negotiations

1) Successfully closed and managed projects from 2 to 12 remote software engineers. 2) Outsourcing projects from $10 000 to $70 000 total cost. 3) Prepared a presentation and speech at the meeting of German investors and Start-Ups in Berlin. 4) Won 1-day Football tournament among Start-ups in 2014. 5) Attended several exhibitions and conference in Europe and Israel. Networked with Executives, Investors, Technical Leaders.

Dynamic work with clients, negotiation process, active sales, business trips.

26 March

Head of customer support

Kyiv · $3000 · 10 years of experience · Advanced/Fluent

IT and Operations professional 14+ years - Executive search - Customer success - Business development

Customer Care, Customer Relations, Customer Retention, Customer Service, It sales

* Building departments from scratch * Creating new services * Operating during turbulent times (risk management)

I'm currently looking for new challenges

26 March

Community manager

Remote work, Ukraine · $800 · 3 years of experience · Advanced/Fluent

My background includes a variety of positions howbeit related to social media and start-ups with disruptive technologies, which is my cup of tea. Currently serves as a Community Manager & Social Media Manager at that distributes Public Key Infrastructure protocol and ‍PKI-enabled apps for the modern web. I'm always all for self-education. Therefore, when not performing tasks and meeting KPIs, looking to brush up my language skills, fintech, and marketing skills.

Support, Customer service, customer support, Customer care, Good communication skills, Ability to learn quickly, English, Communication Skills, Have experience of communication with native speakers, Asana, Excel, Linux

Contribute to the use of digital and traditional media to disseminate content on Twitter, Bitcointalk, Reddit, etc. Provide project management support by keeping timelines on ZenDesk and Zoho. Crafting a robust internal/external knowledge-base, FAQs, guides and other support materials that empower users to serve themselves. Update team documentation around issues and common challenges, so community and product team colleagues understand current issues and workflows. Providing community updates across Telegram, Facebook, Twitter, Steemit, Bitcointalk, Reddit and leading discussion threads. Connecting bloggers, influencers, websites for possible interaction on promotion and collaboration increasing the community. Conduct offline presentations and meetings, attending regional events and meetups

24 March

Technical support

Ivano-Frankivsk · $700 · 6 years of experience · Advanced/Fluent

Technical Support at VisaHQ. • Troubleshooting technical issues; • communicating with customers to get to the root of their problem; • acknowledging and resolving customer complaints; • communicating with dev team to resolve the problem; • creating Jira task for dev team; • following up with clients to ensure the problem is resolved; • writing technical manuals to train new managers; • resolving login and account settings issues. IT Client Relationship Manager. • Searching for new potential clients; • negotiating with customers; • identifying customer needs of services provided by the company; • receiving and processing customer orders; • approval of the necessary legal and financial documents bound with mutual cooperation; • interaction with business units for the purpose of fulfillment of tasks.

Customer service, Support, customer support, English, Ability to learn quickly, Customer care, Good communication skills, Microsoft Office, Communication Skills, CRM, helpdesk, Windows, Service Desk, Team management, Troubleshooting, first line support, Stress-resistant, client communication, Excel, Jira, support to customer

24 March

Team Lead, Operations Manager, Support Manager

Kharkiv · $1200 · More than 10 years of experience · Advanced/Fluent

Detail-oriented and results-driven Customer support Manager skilled at training and coordinating customer service representatives, improving the quality and efficiency of customer service, and conducting performance reviews and feedback. Offering a highly professional attitude, excellent communication/leadership skills, and ability to perform well in a team and remain calm under pressure.

Support, Customer service, English, Customer care, customer support, Troubleshooting, Communication Skills, Service Desk, Team management, head of customer support, CRM, Good communication skills

23 March

Technical Support Engineer

Kharkiv · $1500 · 5 years of experience · Advanced/Fluent

• Providing technical support with Cloud Data Integration (ETL), Productivity and Data Connectivity Solutions • Provide excellent customer service through e-mail and chat in timely and accurate manner; • Communicate customer feedback to the corresponding departments/staff in order to develop processes for better serving customers • An escalation point, a mentor and internal support for CS Specialists • Monitor the support requests and provide proactive assistance; • Updating external client knowledgebases, as well as internal departmental documentation as required. • Understanding service objectives and capturing business requirements through active listening & questioning techniques. • Administrating Linux servers since 2016 for personal needs • Deep knowledge of web-security specifics • Able to prepare written proposals, specifications, papers • Strong communication skills to manage and liaise with business and technical consultants • Ability to produce the best result in pressure situations.

SSL, CRM, English, Confluence, DNS, Jira, Linux, Microsoft Office, Nginx, Apache, IIS, Customer Support, SQL, PostgreSQL, Microsoft SQL Server, Redmine, Ability to learn quickly, HeldDesk, Customer Support Expertise, Troubleshooting

• Cloud password vault • Cloud storage (Nextcloud, LEMP) • Self-hosted VPN server (OpenVPN) • Custom scripts (bash) • Self-hosted XMPP server • Apache workshop • Data copy/paste service (haste-server) • Cloud storage for the team • Local PKI

Night shifts not acceptable.

23 March

Customer Success manager

Kyiv · $900 · 4 years of experience · Advanced/Fluent

1 year of experience in sales, 2 years of experience in Support and 1,5 year of experience in customer retention and management. Looking forward to Customer Success or Account manager position

customer success manager, customer success, Support, customer support, Customer service, Account Management, Customer care, Team Management, Account manager, Sales, Customer Relations, Communication Skills, B2B, English, CRM, Negotiations, Team management, Team player

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