Customer Support Ninja

Kyiv · $1200 · 4 years of experience · Advanced/Fluent

Affiliate Support Manager (CPA-network) - Responding to client inquiries about the product through chat or e-mail - Diffuse and resolving various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction - Communicating to development team regarding support cases Customer Relations Manager/ Customer Service Representative (Housing rentals) - Provided supervision of a team of 10+ managers. - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. - Monitored managers for quality assurance - Placate escalated service calls using diplomacy and tact, ensuring that customer's needs are addressed to maintain client satisfaction, retention, and ongoing business. Customer Support Engineer (Tier I - Tier II, SaaS,activity monitoring software) - Assist with customer service calls on accounts, answer customer inquiries, solve problems, and provide new product information to customers and clients - Communicated to development team regarding support cases - Managed a high volume workload within a start-up environment. Resolved an average of 400 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

customer support, Customer service, English, Customer Support Expertise, Service Desk, Account Management, zendesk, Support, Customer care, conflict resolution skills, Ability to use positive language, great communication skills, Project Management, helpdesk, Confluence, HTML

Hi, I am Ivan. And I know things about customer service. I’ve been working with customers from all around the world for almost 4 years by now. My experience of taking care of customers and, of course, making them happy and loyal — that's what makes me a strong candidate for a position of customer support representative. My average CSAT score - 95-97%

Job expectations: - Flexible working hours - Competitive salary - Career growth Stop list: Housing rentals Gambling Call-Centres


System administrator/Junior DevOps/Support Engineer

Dnipro · $600 · 6 years of experience · Pre-Intermediate

Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники


Интересные задачи, адекватный менеджмент, дружный коллектив.

18 September

System administrator

Kyiv, Berlin, London, Amsterdam, USA, EU, Canada · $1500 · More than 10 years of experience · Pre-Intermediate

Key competencies and skills: Strong knowledge of Windows administration Base knowledge of Linux administration Installation and configuration of VMware ESXi and Windows Hyper-V virtualization systems Configuration and maintenance of L2/L3 network equipment: HP, Cisco, Mikrotik and Next-Gen Firewalls Fortinet, Cisco ASA Troubleshooting network Knowledge of Zabbix monitoring system Strong knowledge of backup systems Veeam Backup & Replication Design and implementing a new core network for a company Knowledge of service desk application Zoho Preparation of technical documentation Communication and collaboration with different departments Work planning and managing of IT department Integration of IT systems on dedicated servers abroad. Transferring the existing infrastructure and services of the company. Creating and preparing servers, setting up a GPO. Installation of the hypervisor VmWare, Hyper-v. Configuration of Veeam Backup & Replication. Transferring physical servers to virtualization.

Windows, Support, Networking, head of customer support, customer support

18 September

Системный Администратор

Zaporizhzhya, Dnipro · $1200 · 3 years of experience · Beginner/Elementary

Повна підтримка офісної інфраструктури.

Support, Networking, helpdesk, Account Management, Microsoft Office, Windows, Email support specialist

18 September

Solution Engeneer

Kyiv, Odesa, Lviv, USA, Canada, EU, Kyiv · $2000 · 3 years of experience · Advanced/Fluent

Project Management, English, Jira, Microsoft Office, SalesForce , Client service, Professional Services, HTML, CSS, JavaScript

17 September

Senior Account Manager, Business Development Manager

Odesa · $800 · 4 years of experience · Upper Intermediate

- Development of promotional strategies - Monitor and analyze traffic sources - Identify, diagnose and solve issues - Employee training - Negotiating with customers - Increased sales volumes - Finance and billing, legal contracts

Team management, Excel, Account Management, Business development, Financial Reporting, CRM, Teamwork, English, International sales, Business Developement, business development management, Communication Skills, Linkedin

My responsibilities were the establishment of long-term contracts, legal investigation of contracts. Company presentation and business development at local and global conferences. I was responsible for increasing of efficiency of processes for account managers, developing business opportunities with existing clients, leading all sales department finances.

17 September

Sales Manager, Team Leader, Customers Support, Help desk

Kyiv · $1000 · 10 years of experience · Advanced/Fluent

I am an experienced Sale Manager,Team Leader, L1,L2 Customers support, Word,excel, outlook, Security & monitoring, Safety. I started working as an agent in 2010 in different call centers in Kiev in inbound & outbound fields reaching out to different clients from B2B,B2C,C2C .This involved both outsourcing and insourcing activities. Calling or receiving calls with both hot leads and cold calls activities. I always do my best and would like companies to treat their workers as people (the missing puzzle) and not like some piece of sheet that can be changed tomorrow.A company must providing good leads or a good database for its own benefits. Plant a tree and you will bear fruits,The governments must work for the people, build a house and live under your own roof or create children and build a better society, Thus any industry or company must invest(time,money,trainings) in their workers in order to achieve or bear this success together.

Sales, B2B, Communication Skills, It sales, Direct Sales, English, Account Management, Negotiations, International sales, Business development, Team management, CRM

In my previous IT company my best deal and project, was with a US company. Their use case was Bluetooth real time location system (RTLS) and Ultra wide Band RTLS . The contract and project deal was approximately of 150000 $. The Tax free project which I had the occasion to participate in this startup projects that are still running till now.Tax free for you still facilitates and help many tourist to get back their taxes in a speedy way.You can find many of this tax machines in many of the European touristic areas. Bank for you as one of a project that I worked with to facilitate students to open a bank account (visa or pre-paid master cards) in their non residential area. I worked with another company called EIN capitals which was located in New York.Here we provided money,equities to business owners or to running businesses for their expansion and benefits . With very good percentage rates. I worked in some international financial markets precisely in Forex. In which most of our companies that operate here in Ukraine are not regulated nor certified. This type of companies are protected by the government. I pitched a client who opened a trading account of 50000$. Am proud of that and at the same time not happy that this type of companies only lie.

Waiting for a type of work:that makes the best use of one's abilities and gives a feeling of accomplishment. Security: having a job that provides a steady employment. Company: working for a company that has a good reputation, that one can be proud of working for. Advancement: being able to progress in one's job or career, having the chance to advance in the company. Coworkers: having coworkers who are competent and congenial. Pay: being paid at least enough to meet one's needs, and being paid fairly in comparison to others. Supervision: having an immediate supervisor who is competent, considerate, and fair. Hours: having working hours that allow one enough time with family and/or time to pursue other strong interests and live one's preferred lifestyle. Benefits: having benefits that meet one's needs and compare well with those of others. Working Conditions: having physical working conditions that are safe, not injurious to health, not stressful, and even comfortable.

17 September

Team Lead

Remote · $700 · 5 years of experience · Upper Intermediate

Работаю удалённо 4 года на школу Skyeng. Начинала сотрудником поддержки клиентов. Работаю с програмами: CRM, Omnidesk, Usedesk, Jira. Поддержка клиентов во всех вопросах, решение конфликтных ситуаций. Управляла групой менеджеров из 20 человек, координировала работу. В данный момент руководитель группы преподавателей более 80 человек. Работа с KPI, решение текущих проблем.

customer support, English, Customer service, Support, helpdesk, CRM

17 September

Support, Technical Support, Support Engineer

Lviv · $800 · 5 years of experience · Advanced/Fluent

Freelance Translator (English ↔ Ukrainian, Russian) nov 2015 – current time Self - Employed Computer Technology Expert / Technical Support Engineer • Technical support MAC OS, iOS, Windows OS and Android; • solving any software related problems; • setting up applications and solving application problems,setting up connections • reinstalling OS; • chatting, speaking with clients, consulting them with any technical information; • working with CRM; • working with clients from Germany, Italy, France, Japan, Portugal, Spain, USA. Computer Software Engineer / Support Manager International Software Development Company • Technical support in installing and activating applications and programs of MAC OS and Windows; • Support and assistance in solving all kind of problems with client's OS; • Checking client's devices and making sure that everything works perfect and fluent; • Online chatting and speaking with English speaking clients. Freelance English↔UkrainianTutor • giving personal and online lessons of Ukrainian language to foreign students; • giving personal and online lessons of English

English, customer support, Windows, Customer service, Microsoft Office, Support, CRM, MacOS, Android, iOS

I have an experience working with clients from all over the world (Germany, Italy, France, Japan, Portugal, Spain, USA, Russia, Australia) and providing technical support of MAC OS, iOS, Windows OS and Android by chatting online and speaking. Working on one of the top tech support companies of Ukraine, I've got an understanding on how to make clients happy and satisfied with the service.

Whatever you may need - we can always negotiate! :)

16 September

Customer Support

Lviv · $800 · 7 years of experience · Upper Intermediate

UK2Group Abuse and billing representative -Dealing with different types of abuse claims (DMCA, spam, DDoS, phishing, etc.); -Correspondence with clients and complainants; -Working within diffent CRM systems; -Submitting reports to third parties; -Assisting clients is abuse/billing related questions; -Shutting down/ turning on clients' servers. Translator -Translation from/to English, Ukranian, Russian; -Editing. Zoom Support Team Lead -Team management (10 - 22 people); -Planning of workflow; -Control of working process; -Team spirit and motivation of employees; -Accounting; -Training, coaching of new employees; -Evaluation of quality of subordinates; -Holding meetings; -Improvement of the team results and agents’ results; -Resolving conflict situations.

Support, English, customer support, Customer service, CRM, Account Management, Linux, Good communication skills, Ability to learn quickly

No calls and sales

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