Project Manager Assitant, Project Administrator

Dnipro, remote · $600 · 5 years of experience · Upper Intermediate

I have a variety experience in sales, coordinating and organizing processes and events in IT. I've been working as a lead generator and business operation manager at IT-consulting companies. Practical experience: - negotiating with clients; - resolving conflicts; - mentoring new employees; - coordinate and assign tasks in Jira (JQL), Trello; - billing project (time&material, fixed price); - sales analitycs, CRM; - Waterfall, Agile, Kanban; - optimization processes(scheduling, financial, etc); - maintain accurate reports; - writing commercial proposals; - signing contracts with clients (B2B,B2C, B2G), supliers and subcontractors; - respect to deadlines

Project Management, Communication, Kanban, Microsoft Office, CRM, Trello, Analytical and problem solving abilities, Problem Solving, Web Development, JIRA, coordination and organization, Negotiation & Communication, Team player, Agile, project planning, Customer Training and Support, Scrum

Further information I will send in my resume

I'm looking for: Longterm cooperation, Career prospects, Interesting projects


Customer Success Manager

Kyiv · $1700 · 3 years of experience · Advanced/Fluent

NOC Team Leader at MaxiGroup • Act as the main admin for the organization's ticketing system - develop and support the organization's processes and adjust the ticketing system to fulfill its needs • Lead, motivate and develop the Technical Services team and maximize the effective use of their time and expertise • Research issues and identify potential solutions while providing prompt and accurate feedback to internal stakeholders • Manage, monitor and improve internal helpdesk operations • Develop and improve service desk procedures and standards • Create and maintain SLA's including setting measurable KPI's to support the business and its internal customers • Develop and maintain workflow automation • Manage real-time incidents with multiple teams • Stay current with system information, changes, and updates IT Engineer at Ciklum • Provide delighting professional support for employees, customers, and C-level managers which include: personal support, ServiceDesk management (ServiceNow and Jira), Asset Management, Incident\Requests and Problem management, etc. • Collaboration with colleagues located around the world. • Research and define complex incidents and problems. • Make sure that resolved incidents and problems are properly documented and resolved while reaching the agreed service level. • Analyzing causes in order to minimize the probability of their occurrence and help improve service in the future. Supervision of Junior Support Engineers. Assign tasks, provide support and guidance to them as needed, in accordance with their skills and abilities. Customer Support Representative • Manage large amounts of incoming calls • Identify and assess customers' needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Follow communication procedures, guidelines, and policies • Assist with placement of orders, refunds, or exchanges • Go the extra mile to engage customers • Resolve customer complaints via phone, email, mail or social media

Scrum, Agile, Quality Assurance, Project Management, Jira, Communication, SDLC, Team management

Udemy Courses: Leadership: Practical Leadership Skills PRINCE2 Agile Foundation: Complete Course & 2 Practice Exams ITIL 4 Foundation: Complete Course & 2 Practice Exams Customer Service Mastery: Delight Every Customer Scrum Master Training Project Management: Master Project Management - PMP/PMI QA Start Up courses


Customer Support Rep

Vinnitsia · $800 · 3 years of experience · Advanced/Fluent

Support, English, customer support, Customer service, Customer care, Ability to learn quickly, Good communication skills, Microsoft Office, Communication Skills, zendesk, Team management, Грамотность, client communication, Confluence, Troubleshooting, SQL

I worked as a Sales Agent and a Customer Support Rep in an the company Zoom Support. Worked mostly with customers from the USA, Great Britain, Canada, and Australia. In the Sales department was primarily in charge of selling customers products and services of the company showing them the main benefits and advantages of them. In the Support department provided quick and efficient support in terms of helping them with their software, PCs and MACs and other various special requests related to their computers, the work of the computers or other devices; For the other 2 years worked as a Team Lead (Supervisor) of a Sales Team. The main responsibility was connected with making a team as much efficient and result-oriented as possible. Within this period I was an organizer, a motivator, a supervisor and a manager whose main aim was to maintain and therefore improve the results of the team by setting the goals individually for each agent and helping to reach them. Currently, I work in the IT company, in the Customer Support team providing customers with support and assistance based on the company’s products. My current position is Middle Customer Support Representative.

Would like to work in the sphere of Customer Support/Sales Customer support related to communication with English-speaking customers from all over the world.


IT Manager / IT Project Manager

Kyiv · $1500 · More than 10 years of experience · Advanced/Fluent

September, 2019 – Present IT/Tech Consultant, Chesterfield, Investment Fund. 2012 – 2019 Head of IT department, McDonald's Ukraine. - Corporate IT systems and solutions development, deployment and support (Store Management System, Point-of-Sale, Infrastructure and Networking, etc.). - Extensive work with international and local service providers and suppliers. - Budget control of IT projects (operational and capital expenditure). - Defining IT strategy, alignment with global corporate strategies. 1996 – 2011 IT Manager, McDonald's Ukraine. - Managing IT department and IT projects in Ukraine. - Product/Deployment Lead for Store Management System for McDonald’s Europe: -- management of international development and deployment teams; -- business/stakeholder engagement; -- requirements gathering from European markets; -- delivery management; -- quality assurance of the application; -- change management; -- corporate alignment with global strategies within corporation. - Deployment Lead for Point-of-Sale system (POS) in McDonald’s Central Europe, successful deployment of POS in 600 stores in 15 Central European countries.

IT Management

19 February

Customer Support Specialist

Remote work, Ukraine · $600 · More than 10 years of experience · Intermediate

helpdesk, Windows, Офисная техника, Поддержка пользователей, libre office, Microsoft Office, CSS, DHCP, DNS, HTML, Linux, Networking, VirtualBox, VMware, JavaScript, Joomla, jQuery, customer support

A challenging position in IT department of international company Continuous development and improvement of my professional knowledge and skills in professional team

19 February

Business trainer / Product manager

Remote work, Ukraine · $800 · 5 years of experience · Advanced/Fluent

Опыт работы: Более четырех лет опыта в customer support; Текущая позиция - менеджер по обучению персонала / business trainer. Опыт работы на данной позиции - пол года. Основной функционал: обучение новых агентов продукту, внутреннее обучение (проведение тренингов для улучшения текущего результата), Коммуникация и помощь продукт менеджерам. Буду рад рассказать об опыте более детально на интервью.

Team management, Confluence, SQL, English, Agile Project Management, Business development, Product Development, Customer Training and Support, Remote, Customer service, customer support, Customer care

Достижения: Запуск нового проекта; Создание обучения с нуля; Создание базы знаний с нуля; Помощь в описании процедур оценки качества; Внедрение чек-листа отбора кандидатов на позицию; Успешное повышение KPI путем проведения внутренних тренингов развития (среднее повышение KPI на 20% за два месяца).

Я ожидаю дружной команды, нацеленной на результат. Ожидаю высокой ветки развития себя, как специалиста в сфере. Возможность работы удаленно - огромный плюс.

19 February

Technical project manager

Kyiv · $2000 · 8 years of experience · Intermediate

Успешно работал с компаниями: Fox, MGM, Disney, Universal, Amazon, Warner. Технически поддерживал и сопровождал проекты по передаче и подготовке цифрового материала в больших объёмах.

Project Management, Jira, Team management, Communication, project planning, Requirements analysis, User Experience, MS Office, Microsoft Office, HTML, CSS, Test Planning, Agile/Scrum/Kanban, Redmine, presentation skills

Участвовал в создании нового отдела по переход с аналогового вещания к цифрому.

19 February

Начальник отдела технической поддержки

Moscow · $3100 · More than 10 years of experience · Beginner/Elementary

MySQL, JavaScript, HTML, CSS, PowerBuilder, PHP, C#, Visual Basic (VB), Delphi, TestComplete, IPIManager, MS SQL Server

IPIManager, MS SQL Server, MySQL, PowerBuilder, Директум, C#, HTML, JavaScript, PHP, TestComplete, CSS, Visual Basic (VB), Delphi

Построение схемы работы отдела разработки и сопровождения ПО (внутренний заказчик). Внедрение системы заявок (HelpDesk). Сопровождение, разработка и модификация корпоративных сайтов, подключение авторизации ЕСИА, разработка двустороннего обмена. Автоматизация рутинных пользовательских операций.

Белая зарплата. Адекватный менеджмент. НЕ Open space. Возможность удаленной работы. Сложные задачи.

19 February

Web Analyst/Marketing Analyst

Lviv · $1600 · 5 years of experience · Upper Intermediate

Certified Digital Analyst - Expert in Google Analytics, Google Tag Manager. Experience with projects 200,000+ traffic monthly Administration of 50+ properties at a time CRO with A/B-testing PPC and SEO campaigns optimization Data visualization via R, Tableau, Data Studio

Google Analytics, Google Data Studio, Google Tag Manager, Hotjar, Microsoft Excel, Search Console, E-commerce, Google Optimize, R (language), MySQL, Tableau

I have 4 years experience in comprehensive digital marketing so i am familiar with the specifics of PPC/SEO and digital marketing strategies. It helps to make optimal decisions and recommendations for each branch.

Searching for only official employment with the clear remuneration policy.

18 February

Junior QA

Kyiv · $700 · 3 years of experience · Pre-Intermediate

• Роботи по впровадженню медичної інформаційної системи ЕМСіМЕД • Технічна підтримка МІС (L2) • Робота з базами даних MS SQL Server • Розробка медичних документів для МІС (форми введення і виведення даних) • Навчання користувачів по роботі з медичною інформаційною системою • Планування тестування • Тестування програмного забезпечення - ручне тестування • Регресивне тестування • Опис багів у багтрекінговой системі

SQL, CSS, HTML, Redmine, Oracle, Mantis, MS SQL Server, Customer Training and Support, Technical Support Engineering, Scrum, Communication Skills, qa, bug life cycle

Надання технічної допомоги понад 1000 користувачів. Support Team Lead - керував командою,яка складалася з 5 осіб Проведення презентацій продуктів для замовників

Хочу реалізувати свої навички і розвиватися як QA engineer у продуктовій ІТ - компанії.

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