Team Lead

Kyiv, Lviv, Zhytomyr, London, EU, USA, Canada · $1000 · 5 years of experience · Advanced/Fluent

•Took payment for services and bookings using local and foreign payment systems •Processed refunds •Performed senior managerial duties such as management, training and development of the group •Promptly response to general inquiries from customers via phone, chat and email •Escalated requests and performed customer follow-up calls to ensure their overall satisfaction with the service •Handled complaints Have experience with Cisco, Zendesk, MS Office I want to move further and gain new opportunities and experience in dealing with customers or performing senior managerial duties.

English, Support, Customer service, customer support, Customer care, Ability to learn quickly, Good communication skills, CRM, Microsoft Office, Communication Skills, Account Management, Project Management, Windows, helpdesk, Service Desk, Confluence, Team management, zendesk, Sales, Customer Support Management, great communication skills, Fluent English, first line support, client management

I helped the client from scratch to assemble a team, train and work successfully, generating revenue. Created the necessary conditions in the office and developed a training program.

I want to get new experiences, new acquaintances, new team and cool loyal leadership.


Project Manager, project coordinator, department manager 

Ukraine, EU · $1200 · 7 years of experience · Upper Intermediate

management of outsourced web projects, dedicated development teams, 3D animation/VR/AR production process, team management (up to 40 employees), customer’s requirements analyze, project estimate, project and technical documentation creating, project planning, team building and development, interviewing job candidates, communication with customers, task and time tracking, reporting, project testing and review.

Project coordination, Resource management, Team management, Project Management, Communication, Risk management, Agile, Waterfall, English, People management, Requirements analysis, Remote team management, project planning, Jira, Scrum, Kanban, Redmine, trello, working with foreign customers, Manual Testing


Customer Support Team Lead

Kyiv · $2500 · 7 years of experience · Advanced/Fluent

Motivated customer service specialist with over 7 years’ experience in a fast-paced, team- based environment. Currently manage team of 20+ agents. Enthusiastic, outgoing and knowledgeable proficient at building positive relationships with new and existing customers by offering superior customer service. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Support, English, Customer service, Ability to learn quickly, Good communication skills, Customer care, CRM, Communicative skills, Team management, Account Management, Communication Skills, Microsoft Office, Windows, Jira, helpdesk, MacOS, Support clients, Support on Skype/phone, Email support specialist, Customer Support Management, Customer Service Management, Customer Training and Support, Troubleshooting, Customer Relations, Linkedin, VoIP, PowerPoint, Linux, Confluence, Project Management, customer support, Have experience of communication with native speakers, Process Management, CRM systems support, Team Building, Service Desk, zendesk, ServiceNow

I have good deescalation skills and find myself very communicative and hardworking. Each time a company has an outage or frustrated escalated customer, I am able to handle the situation.

I am interested in developing my personal skills and learning something new. Not afraid of complicated tasks and open for new opportunities.


Системний адміністратор Windows

Kyiv · $900 · More than 10 years of experience · Upper Intermediate

I am System Administrator with 10+ years of experience in computer science and I am ready to share my knowledge with my future colleagues.

Support, Windows, Microsoft Office, Communication Skills, helpdesk, Service Desk, English, customer support, Ability to learn quickly

My summary experience: 10+ years of experience in administration and network design development of Forests/Domains and Workgroups; migration from Workgroup to Domain; 7+ years of experience in English communication with foreign colleagues from USA, Germany, Austria, Italy, Philippines, 25+ Skype conferences for Network Equipment Setups; polite and competent oral and written speech (Upper-intermediate level degree and higher-Puma Certificate of successful communication training “Let’s talk”); 7+ years of experience in purchasing of Office, Stores, Warehouse IT-equipment, accessories for it and office software; 5+ years of experience in sales of portable mobile devices (laptops, PDA, tablets, cameras) and desktops.

Лише офіційне працевлаштування

12 December

Account manager

Kyiv · $1100 · 10 years of experience · Intermediate

5 лет работы Персональным Ассистентом собственников бизнеса в различных сферах ( Ит-компания, кофейный бизнес, строительство). Обязанностей было очень много и все они были разносторонние.Также работала экономистом по МТО 2 года. Хотела бы попробовать себя в качестве Account manager, либо Junior Project Manager. Английский на данный момент уровня Intermediate, но в стадии дальнейшего изучения. Подходит как и удаленная работа, так и офисная на весь день.

Account Management, Support, Customer service, customer support, Customer care

12 December

Project Manager

Odesa · $1300 · 3 years of experience · Advanced/Fluent

Projects management and coordination: - estimation of time and resources required for tasks, - managing requirements, - risks management, - project team formation and management (description of requirements specification for team), - planning, assignment and control of project tasks, - regular analysis of project terms and deadlines, - everyday monitoring of projects, - deviation management; • Assistance in content creation and customization for customers, editing styles and layouts on websites; • Managing 3-5 projects at a time in a team of 6 developers;

Project Management, Wordpress, Web Development, HTML5, Jira, English

Achieved main company theme update, new features and editor development, created documentation for themes, tutorials, user and update instructions.

12 December

System administrator

Kharkiv · $1000 · 8 years of experience · Intermediate

IT specialist with 10+ years of professional experience in Information Technology field. Proficient in hardware and software maintenance. TECHNICAL SKILLS Operating Systems: Windows, Linux (Ubuntu/CentOS), Mac OS Networking: TCP/IP, DHCP, DNS, NAT, FTP Windows Server (AD, GP, DHCP, DNS, Hyper-V) Virtualization (VMware, Hyper-V) Mobile Platforms: (Android, iOS, Symbian) Jira, Confluence G Suite Gitlab Jenkins Bash

Linux, bash, MySQL, Nginx, Git, Jenkins, MongoDB

11 December

Сопровождение БД, SQL dev

Kyiv · $1500 · More than 10 years of experience · Intermediate

Более 10 лет работы с БД Oracl, немного с MS SQL, Postgres. Сопровождение, разработка Инструментов для работы с данными и наполнения БД из разных источников, запросы, связи. Последние годы- руководитель группы сопровождения ПО, Jira, Redmine

SQL, PL/SQL, Oracle, Jira, MS SQL Server, MySQL

Программное сопровождение больших БД для газотранспортной отрасли, автоматизация наполнения из других источников, поддерживание целостности, разработка инструментов миграции данных между версиями проектов

Интересная работа в приятном коллективе

11 December

Business trip Manager

Kyiv · $1100 · More than 10 years of experience · Upper Intermediate

Reservation and Sales Manager 05.2018- today Zifira DMC • Preparing of commercial offer; • Communication with agents and concluding tour agreements; • Prepartion of invoices and follow the payment; • Creation of promotion for new destinations; • Booking of hotels, intercity transfers, private city transfers (including groups), excursions, activities, Gala-dinners ect.; • Concierge service, online client’s support. Tour product creation Manager/ Department chief 01.2016- 05.2018 Eastern Europe Tour, LLC • Team working process handling; • Problems solutions; • Preparing of commercial offer; • Communication with agents and concluding tour agreements; • Prepartion of invoices and follow the payment; • Creation of promotion for new destinations; • Moderation of Samotur system ( Customer’s representative); • Booking of hotels, intercity transfers, private city transfers (including groups), excursions, activities, Gala-dinners ect. • Handling interviews. Interpreter 10.2009- 11.2015 Dogus Alarko YDA, LLC • English-Ukrainian-English translation (oral and written); • Work with documents ( official letters, contracts) and special correspondence; • Assistance to Project Manager, Project Coordinator; Office-manager/Translator 12.2008-03.2009 PRT Communication Group • Assistance to Director, President, PR-Managers; • English-Ukrainian-English translation; • Elaboration of new internal documents; • Work with documents ( official letters, bills, presentations etc.) and correspondence; • Cooperation with supplier; • Office-management. Administrative Assistant 05.2007-09.2008 European Business Association, • Assistance to Head of the Board; • Assistance to Regional Manager; • English-Ukrainian-English translation (oral and written); • Creation of appropriate environment to attract new members to Association; • Discount system promotion: attracting new members, improvement of discount programs, conclusion of new agreements; • Writing and publication of Press releases and cooperation with Mass Media; • Hold the Committee meetings and writing minutes; • Social and PR events organization, such as: high level Round tables, conferences, parties, meetings; • Provide guidelines for potential EBA members and application documents preparation; • Provide the members with visa support; • Work with documents (official letters, applications) and correspondence; • Office management.

customer support, Support, Project Management

11 December

System administrator

Lviv · $800 · More than 10 years of experience · Beginner/Elementary

Виконував: - Ремонт оргтехніки та заправка картриджів, -обслуговування терміналтного обладнання (Пос-термінали та банкомати), - технічна підтримка користувачів - робота з аутсорсинговими компаніями. Хотів би отримати новий досвід в ІТ

Service Desk, Jira

Новий досвід в напрямку ІТ

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