today

Customer Support Team Lead

Kharkiv · $1000 · 5 years of experience · Advanced/Fluent

С 2014 по 2018 была агентом саппорта в трех разных компаниях, с 2017 по 2018 была лидом саппорта. С 2018 по 2019 перешла в гейм дизайн, но поняла, что не подхожу на эту должность. Хотела бы вернуться в саппорт, поскольку хорошо понимаю клиентов, могу быстро выяснить у них детали проблемы, воспроизвести поблему и предложить решение.

Support, English, Customer service, customer support, Customer care, CRM

- создала отдел техподдержки в своей нынешней компании, - благодаря моей помощи несколько клиентов, только пришедших в игру, выросли с неплатящих до "китов", - вносила изменения в црм систему компании, чтобы улучшить взаимодействие с клиентами и облегчить работу для отдела саппорта


today

Open to new opportunities

Kyiv · $1000 · 6 years of experience · Advanced/Fluent

I have 6 years of experience in customer care field. I used to lead the team of 3 people, coordinate their work, communicate with different departments, troubleshoot and solve various issues.

Adobe Illustrator, Sketch, Figma, English, Principle, Jira, User Interface design, Zendesk, Intercom, SalesForce, client communication

I am a problem solver. After I quit my previous job, the clients I used to work are still cc'ing my email address in their emails, even though I no longer work for that company. I made paid weekend shifts for my team, and the people I hired were successfully promoted within the company after working under my supervision.

I see myself working in a small-medium company, communicating with different teams, brainstorming, facing challenges and solving problems. I am a very hard-working person and I love being proud of my work.


today

Специалист технической поддержки, Помощник системного администратора

Kharkiv · $500 · More than 10 years of experience · Beginner/Elementary

- установка, настройка, оптимизация системного программного обеспечения на предприятии; - установка, настройка и обслуживание систем клиент-банк; - осуществление подключения, тестирования, профилактических работ, ремонта, модернизации средств вычислительной техники. - техническое обслуживание ПК, сети; - блочный ремонт ПК и офисной техники; - прокладка локальных сетей; - обеспечение стабильной работы ПК и оргтехники на предприятии.


today

Техническая поддержка

Kharkiv · $1200 · 6 years of experience · Pre-Intermediate

1st, 2nd und 3rd Level Support Manager MS Office (Word, Excel) Paint FTP-Client Open VPN Foxit Reader Ticket- und Support management systems(Jira) Technical problem descriptions (admission / takeover), administration tasks (test case, problem verification. Customer contact and call center (telephone, mail) Solr (database / archives) Administration / Monitoring Web Application Monitoring Imports and Export Files Apache Jackrabbit Administration Openid Administrator user Management (ORG UNITS, STRUCTURE) Administration XML file Management Monitoring Graylog / Sendgrid / Mailgun ActiveMQ ServiceMix Solr XML file management Monitoring (import and export files) , reimport Solr (index query) Openid-administrator/ user management (ORG UNITS, Structure) administration Apache Jackrabbit Administration Zabbix Technical problem descriptions (record/accept) Administration of tasks

customer support, Support, Customer service, Jira, Microsoft Office, Russian Language, German Language, English Language Pre-Intermediate , Ability to learn quickly

Sendgrid Mailgun ActiveMQ ServiceMix Solr Customer contact (telephone/E-mail) XML file management Monitoring (import and export files) , reimport Solr (index query) Openid-administrator/ user management (ORG UNITS, Structure) administration Apache Jackrabbit Administration Zabbix Technical problem descriptions (record/accept) Administration of tasks

углубление более в техническое направление, желание изучить языки программирования( Java, Javascript). Применение знание немецкого языкаю


today

Local IT

Kyiv · $1300 · 7 years of experience · Upper Intermediate

Work at an International Enterprise with over 700 employees with over 1600 workstations based on Microsoft solutions. Skills: • Long-term experience in maintenance and diagnostics • Designing and assembling the workstations • Good troubleshooting skills • IT Asset Management Personal Qualities: • Can analyze and think logically. • Fast learner • Excellent Soft-skills • Honest and responsible. Language skills: English – upper-intermediate French – intermediate

Support, Service Desk, Local IT, IT Service Management, Microsoft SCCM, Active Directory, Account Management, Asset management, Soft Skills

Decrease of IT-related Incidents from employees. Increase the overall performance & stability inside the company. Rescue of some important public events.

Good work conditions. Fair compensation.


today

QA engineer

Remote work, Ukraine · $1800 · 4 years of experience · Upper Intermediate

Adobe - QA engineeer 1 year Magento - QA engineer 2 year Integrity Vision - QA engineer 2 year ITG - Business analyst 1 year

Docker, Selenium, PHP, Java, Magento 2, Linux, JMeter, Git

Strong Technical skills (linux, docker, git) Highly skilled Docker specialist ISTQB advanced certified Test-analyst Professional scrum master certification Knowledge sharing (articles writing, conference participating)

Only remote, preferably less than 40 hours per week (ideally 20-30 with ability to work on weekends).


yesterday

L2-L3 Customer Support Manager 

Remote work, Ukraine · $1000 · 10 years of experience · Advanced/Fluent

Extensive working experience in web projects Able to build support from scratch Familiar with all the major CMS, good knowledge of WordPress Basic HTML/CSS 10+ years of experience with client management and support Literate writing and speaking I do enjoy working a lot, so I'm okay with overtimes :)

Consulting, Teamwork, Ведение переговоров, Онлайн поддержка, Asana, CMS, English, HelpScout, Kayako, Wordpress, Грамотность, Adobe Illustrator, Adobe Photoshop, Jira, CSS, HTML, SQL, Oracle

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms. Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.

I usually work remotely, but I'm okay with relocations and interesting office-based projects, so feel free to contact me if you think we are compatible :)


yesterday

Finance specialist

Kyiv · $1000 · 10 years of experience · Intermediate

03.2019 - present– IT company 07.2009-12.2018 – business aviation company 1. Company finance maintenance: • accounting of funds; • maintaining a payment calendar; • effecting payments through the client-bank system; • record keeping and accounts management of non-resident companies, communication with foreign banks; • payroll calculation and salary distribution; • checking financial reports of reportable persons; • participation in preparing CashFlow, PnL 2. Working with suppliers and customers of the company: • interaction with contra-party: conclusion of services contracts, control of documentary registration of the provided services; • issuing and sending invoices to clients; • control of bill receivables and payables; • controlling the cost-clearing balance with customers and suppliers. 3. Working in the programs: management accounting in 1C:ERP 8.2; Zoho.

Finance, Financial Reporting, Financial Accounting


yesterday

QA Engineer

Remote work, Belarus · $400 · 4 years of experience · Intermediate

-Высшее образование по специальности "Английский язык. Информатика" - Опыт работы 3,5 года удаленно в тех.поддержке (crm-системы) на первой линии, полный рабочий день, здесь получила наибольшее профессиональное развитие -также работала в продажах в сфере IT,контент-менеджером и в интернет-маркетинге -Тестирование кастомных доработок -Базовые знания HTML - Общение с руководителями крупных компаний, умение договариваться, решать конфликтные ситуации - Умение работать с большими объемами информации, в режиме многозадачности на протяжении всего дня, позитивное отношение к работе,целеустремленность и способночть доводить начатое до конца, высокая степень ответственности, любовь к людям и умение работать в команде -сильное желание расти и развиваться,обучаться новому


14 October

Lead Generator

Remote work, Russia · $800 · 4 years of experience · Upper Intermediate

Большой опыт генерации лидов, работала на Upwork, Behance, Dribbble, Freelancer, PPH, LinkedIn. В обязанности входили поиск релевантных постов, переписка с потенциальными клиентами до момента созвона.

Sales, Communication Skills, English, Lead generation, Business development, It sales, International sales, Account Management, Business Development Manager

Выполнение и перевыполнение плана по продажам (ответам клиентов), технический бэкграунд :)

Я рассматриваю только удаленный формат работы, с возможностью релокации если будет необходимо.


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