today

Solution Engeneer

Kyiv, Odesa, Lviv, USA, Canada, EU, Kyiv · $2000 · 3 years of experience · Advanced/Fluent

Project Management, English, Jira, Microsoft Office, SalesForce , Client service, Professional Services, HTML, CSS, JavaScript


yesterday

Керівник IT підтримки

Kyiv · $1000 · More than 10 years of experience · Pre-Intermediate

Досвід побудови дата центрів,та їх наповнення обладнанням, супровід IT інфраструткри більше ніж на 1000 ПК. Взаємодія з постачаьниками,підрядниками. Планування та аналіз бюджетів IT. Проведення тендерів. Великий досвід управління IT підроздліми. Досвід подалання кризових подій.

Support, Ability to learn quickly, Microsoft Office, Jira, Windows, Service Desk, helpdesk, Good communication skills, Strategy Management, Customer Service Management, Project Management, Account Management, problem management

Формування високоефективної команди IT support. З нуля побудований дата центр. Фізична перелокація "ядра мережі" без простоїв. Вибір рішення, впровадження та супровід біллінгового друку.

Цікавлять проєкти де можливий подальший розвиток и здобуття нових знінь та нивиків. Бажано працювати в команді однодумців.


yesterday

Системный Администратор

Zaporizhzhya, Dnipro · $1200 · 3 years of experience · Beginner/Elementary

Повна підтримка офісної інфраструктури.

Support, Networking, helpdesk, Account Management, Microsoft Office, Windows, Email support specialist


yesterday

Support, Technical Support

Remote work, Ukraine · $800 · 5 years of experience · Advanced/Fluent

Freelance Translator (English ↔ Ukrainian, Russian) nov 2015 – current time Self - Employed Computer Technology Expert / Technical Support Engineer • Technical support MAC OS, iOS, Windows OS and Android; • solving any software related problems; • setting up applications and solving application problems,setting up connections • reinstalling OS; • chatting, speaking with clients, consulting them with any technical information; • working with CRM; • working with clients from Germany, Italy, France, Japan, Portugal, Spain, USA. Computer Software Engineer / Support Manager International Software Development Company • Technical support in installing and activating applications and programs of MAC OS and Windows; • Support and assistance in solving all kind of problems with client's OS; • Checking client's devices and making sure that everything works perfect and fluent; • Online chatting and speaking with English speaking clients. Freelance English↔UkrainianTutor • giving personal and online lessons of Ukrainian language to foreign students; • giving personal and online lessons of English

English, customer support, Windows, Customer service, Microsoft Office, Support, CRM, MacOS, Android, iOS

I have an experience working with clients from all over the world (Germany, Italy, France, Japan, Portugal, Spain, USA, Russia, Australia) and providing technical support of MAC OS, iOS, Windows OS and Android by chatting online and speaking. Working on one of the top tech support companies of Ukraine, I've got an understanding on how to make clients happy and satisfied with the service.

Whatever you may need - we can always negotiate! :)


17 July

Customer Support

Lviv · $800 · 7 years of experience · Upper Intermediate

UK2Group Abuse and billing representative -Dealing with different types of abuse claims (DMCA, spam, DDoS, phishing, etc.); -Correspondence with clients and complainants; -Working within diffent CRM systems; -Submitting reports to third parties; -Assisting clients is abuse/billing related questions; -Shutting down/ turning on clients' servers. Translator -Translation from/to English, Ukranian, Russian; -Editing. Zoom Support Team Lead -Team management (10 - 22 people); -Planning of workflow; -Control of working process; -Team spirit and motivation of employees; -Accounting; -Training, coaching of new employees; -Evaluation of quality of subordinates; -Holding meetings; -Improvement of the team results and agents’ results; -Resolving conflict situations.

Support, English, customer support, Customer service, CRM, Account Management, Linux, Good communication skills, Ability to learn quickly

No calls and sales


17 July

Account Manager, Customer Success Manager

Kyiv, Vinnitsia · $1000 · More than 10 years of experience · Upper Intermediate

- accounting (clients: global, multinational foreign companies, representatives, modern trade nets) - long-term relationships builder - negotiations, contracts, support, after sale - new clients searching - sales analyse incl. compatitors market share - customers retention - sales forecasting, budgeting, activities, etc,

English, Microsoft Office, Team management, Project Management

- successful negotiator - highly focused - self-motivated - flexible - achieved more than 100% performance - customer retention 87%

Looking for the new opportunities preferably in IT industry. Quick learner, communicative, team player


17 July

Customer Support Manager / Team Leader

Kharkiv · $800 · 4 years of experience · Upper Intermediate

In early 2016 I started as a Customer Support Representative in a web hosting company. Mainly I worked with domain names, but around a year after starting there, I took over more complicated hosting-related responsibilities. As my additional task in that time I was an infospace coordinator in the department, handling creation and update of both internal and external documentation. In early 2018, I worked abroad as a Subject Matter Expert (Latin America). This was a brief business trip, for a total of three month. After coming back to Ukraine, I passed additional training and overtook the responsibilities of a Team Leader. For a year now I've been managing a team of around ten representatives of different skills, experience levels and background. In my free time right now I'm learning JS, HTML, and CSS. Thus, I'm willing to consider positions related to this.

Customer service, English, customer support, Support, Ability to learn quickly, Customer care, Microsoft Office, Jira, Good communication skills, Windows, helpdesk, Service Desk, Confluence, Linux, Customer Support Management

Helping a number of my team members improve their skills and advance their career in the company.


16 July

Lead Support Manager

Kyiv · $1500 · 7 years of experience · Upper Intermediate

Single point of responsibility and escalations for any IT related inquiries in the locations under responsibility(1.3k+ empl./2 offices/different projects with their policies and procedures). Communication point between Production/Operations depts./contractors and IT Site Manager responsibilities(compliance with customer requirements(from blocked web-sites, up to creating isolated network,as well as isolated premises)). Supervisory duties: determining personnel requirements, setting schedules, delegating tasks, and insuring that team have adequate resources to complete their jobs. Coordination and implementation of IT dept. projects. Managing HelpDesk teams including, hiring, training, evaluation, communication, and guidance. Interviewing, training and supporting HelpDesk representatives(tier 1-2). Change Management/License Management/Procurement Training conduction(monthly) for company's novices. Creating tech. docs on demand

Jira, Good communication skills, English, TCP/IP, Technical Support, Service Desk, Networking, Windows, Support


16 July

Заместитель руководителя, руководитель

Kyiv · $1800 · More than 10 years of experience · Pre-Intermediate

Руковожу группой поддержки руководящего состава департамента. Роль руководителя группы: найм, обучение, адаптация, развитие, мотивация сотрудников группы в 5 локациях (Украина, Россия), в подчинении до 15 чел. Умение делегировать, контролировать, планировать и прогнозировать работу. Способность принимать нестандартные управленческие решения, способность сплотить коллектив, организация загрузки подчиненных, организация и проведение обучающих семинаров с целью развития группы. Работа с руководителями проектов на предмет охвата проекта задачами группы. Роль исполнителя: выполнение поручений различного характера; ведение ресурсного плана, контроль оформления виз и командировок сотрудников проекта; организация и проведение митингов, написание минуток, контроль по их выполнению; формирование ежедневных, еженедельных, единоразовых отчетов (прогресс работы проекта/ов, прогресс работы команды, статусы мероприятий) с помощью Excel, Power Point, Outlook, JIRA; выдача задач команде проекта утром, сбор результатов вечером, анализ узких мест и принятие мер по их устранению; работа в JIRA; заливка сущностей (E2E Scenarios, E2E Test Cases, Test Cases, Test Runs), внесение корректировок в тикеты, балковые операции, написание фильтров, формирование дашбордов, clean-up контроль, синхронизация внешней (JIRA заказчика) и внутренней JIRA. Также принимала участие в организации различных мероприятий департамента (тимбилдинги, воркшопы, IT ивенты). Коммуникации с участниками мероприятий, контроль по подготовке, оформление презентаций, покупка билетов, бронирование отелей, организация банкетов.

Support, Ability to learn quickly, Microsoft Office, Jira, Good communication skills, Project Management, быстрая адаптация к новым условиям работы и жизни, высокое чувство ответственности, умение оперативно реагировать в нестандартных ситуациях, желание работать и не останавливаться на достигнутом, ориентированность на результат

• успешный опыт внедрения и развития нового направления в департаменте — аудит проектов: проверка на предмет выполнения пунктов чеклистов на каждой фазе проетка с целью выявления узких мест и шагов по их устранению (подключено более 50 проектов, по 24 из них аудит полностью завершен) • успешный опыт в формировании и развитии рабочей группы с нуля (12-15 чел.), направленной на помощь руководителям проектов с административными задачами, отчетностью и задачами контроля с целью экономии времени. Автоматизация, оптимизация поставленных задач


16 July

Technical Support Engineer, SL3 engineer, Release manager 🔥

Kyiv · $2200 · 6 years of experience · Upper Intermediate

Technical Skills Programming Languages: XML, SQL, PL/SQL, Java, Bash Databases: Oracle DB Enterprise Systems: MS Share Point, Lotus Notes, Tableau, Tibco EMS, XULRunner Application Servers: Tomcat, JBoss, WebLogic Configuration Management: SVN (Apache Subversion), Bitbucket, GIT, TeamCity, Maven, Kubernetes, Docker Process and Methodologies: Scrum Monitoring and Event Processing: Geneos Protocols: FTP, HTTP, HTTPS, SFTP, SMTP, TCP/IP, UDP/IP, SIP, LDAP Tools: MS Excel, MS Power Point, MS Visio, Adobe Illustrator, JIRA, Confluence, MS Project, Control-M Notations: UML OS: Windows, Cisco IOS, Linux, Unix, iOS Technical background on the level to understand the root cause of the issue. Ability to learn and grow Strong problem-solving skills Good team player SL3 engineer/Release Manager, Luxoft

Change Management, Customer Support Expertise, Incident Management, Jira, problem management, Technical Support Engineering, English, Project Management, Windows, Cisco, IntelliJ IDEA, Linux, Networking, Oracle, SQL, XML, Java, GIT, Docker, Teamcity, Release Management, PL/SQL, SVN, Confluence, Bitbucket, Tomcat, WebLogic, Maven, kubernetes

- Supporting all over the world. ~2500 users (APAC, EMEA, America regions) - work in overloaded team - 120-160% load, so obtained high level prioritizing skills; - obtained ability to work under pressure; - owned a process with lack of information; - developed a plan for major change of access type renewal and successfully implemented it; - make the complex IT structure migration process understandable for managers on different levels.

Professional growth New challenges Interesting projects


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