Candidates 1260
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published today · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$1300 / mo
≈ $15600 / year net
Support Specialist
Poland · 3 years of experience · Advanced/Fluent ·Published today
Poland · 3 years of experience · Advanced/Fluent ·Published today
$800 / mo
≈ $9600 / year net
Customer Support Manager
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published today
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published today
Maintenance and support to web-based products and services;
Answering questions regarding the products and services;
Troubleshooting issues regarding the products and services;
Writing reports and making statics;
Communicating and coordinating with colleagues (when needed);
Resolving customer complaints (tickets/chats).
$800 / mo
≈ $9600 / year net
Customer Support Representative.
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today · In passive search
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.
I want to continue working in customer related fields; however, I'm always open to something new.
$1300 / mo
≈ $15600 / year net
Customer Support Team Lead
United Kingdom · 4 years of experience · Advanced/Fluent ·Published today
United Kingdom · 4 years of experience · Advanced/Fluent ·Published today
Have been working with Jira, Helpshift, Confluence etc. and Microsoft Office programs for quite some time.
Currently, I hold the position of a responsible agent and customer care agent, however, I want to have more potential growth in this field and succeed in reaching my own personal goals.
As someone who quickly grasps new concepts, I want to improve the user experience by providing helpful assistance and also have a nice working environment.
As for the NO’s, I’d like to mention that phone calls support is a no-go for me.
$1000 / mo
≈ $12000 / year net
Sales & Support
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published today
Private Enterprise
10/2022 - Present
Calling and messaging clients about the information about services, responding to asked questions, serving 5-10 customers per day, explaining every option from the list of services, advertisement, maintaining statistics, register clients for consultation
Content Manager/
Social Media Administrator Private Enterprise
10/2021 - Present
Social Media posting,SMM Management,contact with co-workers to hand out tasks,DM responding, developing of new marketing ideas, advertisement,processing of cooperation proposals, maintaining reports and statistics on subscriber activity
LANGUAGES
1.Ukrainian - Native or Bilingual proficiency 2.English - Full professional proficiency 3.Russian - Native or Bilingual proficiency 4.Spanish - Elementary proficiency
$2000 / mo
≈ $24000 / year net
Account manager
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published today
My main responsibilities were:
- identification of client’s needs;
- customer support at all stages of cooperation;
- setting and monitoring the implementation of tasks by other departments;
- selection and sale the best option for package of services for a client, upsales and upgrades;
- managing clients in CRM and tracking tasks in Trello;
- preparation of the request and control of drawing up the contract and invoice;
- monitoring the effectiveness of services provided.
I would like to develop my communication and technical skills in interesting projects, where I can grow as a Team lead.
x2 regular customers
I would like to organize and to control the processes that help the clients to get the good results and be satisfied of the services.
$700 / mo
≈ $8400 / year net
Linkbuilder
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
I am fluent in English: I interpret for my friends from America, and translate written documents at work. Married to a beautiful woman, enslaved by a beautiful cat. I am a Christian, in my spare time I work a lot with teenagers; I have an understanding of SMM and graphic design.
$1200 / mo
≈ $14400 / year net
Customer Support/Customer Support Lead/Shift Manager/Operation Speacialist
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published today
5+ years of experience as an English Translator
4+ years of experience in Operations
3+ years of experience in Customer Support
Experienced Operations Specialist and Customer Support Professional with a proven track record in different industries. Proficient in Operations, Translation, Localization, and Customer Support.
A dedicated Specialist's Degree holder in Language Interpretation and Translation from Kyiv National Linguistics University, showcasing a strong foundation for delivering exceptional results.
Proficient in Windows, MacOS, Microsoft 365, Google Workspace, Jira, LifeChat, HelpDesk, Notion, Trello, Customer.io, Zendesk, Infobip, CleverTap, TestRail, HTML, CSS, SQL.
Effective communication, strong teamwork, creative problem-solving, openness to criticism, and a positive sense of humor.
$1500 / mo
≈ $18000 / year net
Technical Support, Tier 3/ L3
Ukraine · Kyiv · 4 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 4 years of experience · Advanced/Fluent ·Published today
· Microsoft SQL Server management, DB backup and recovery
· CAD/CAM Software Troubleshooting
· PC Hardware Troubleshooting
· Local Network Troubleshooting
· Internet Issues Troubleshooting
· Setting Up and Repairing Medical Devices/Software
· Windows Administrating
· Using CMD, PowerShell, Win Registry, Reliability Monitor, different logs etc.
· Writing Technical Documentation
· Profesional written business communication skills used with colleagues and customers via Jira, Confluence, emails, etc.
· Video calls with end-users as a part of extra support in urgent cases
Data Technical Support Manager at a SaaS company (3 yrs) + 1 yr as Associate PM
· Analyzed work and searched for solutions to API problems, services, and reading logs using Kibana and Grafana to debug problems
· Created an alert manager in Slack for troubleshooting
· Added sources to monitoring, using MS Azure Storage
· Crawlers tech support
· Tech support for the operation of API data providers, using providers' Query Languages
· Analyzed the profit of connected sources via the Amplitude ·
· Postman user experience for creating and maintaining API.
· Written tech documentation in Notion.
· Duty at the dev team for troubleshooting services.
Languages: HTML, CSS, XPath, SQL, C#/.NET and Python (beginner, OOP oriented)
OS: Windows
IDE: VS 2019, VS Code, Jupyter
Other technologies and tools: JSON, Chrome DevTools, Fiddler, Postman, MS Azure Storage, MS SQL Server, SSMS, Kibana, Intercom, Jira, MS O365
- Docker and container orchestration. How to create and manage containers;
- Command line experience in bash;
- Created 2D games using Python;
- Created HTML pages
- Created a crawler for e-commerce using .NET
- Italian written/speaking skills A2
These days, I'm curious about deep data analysis with Tableau and Power BI, UI/UX methodologies and Product Management
- self-studying and team-playing at the same time.
- clearly formulated tasks and their implementation.
- looking deeply, finding the cause of the problem and then solving it comprehensively, and not superficially.
- providing communication between Customer Support/Success team and R&D, or only in R&D department
- working in the office of the product company/project (preferably)
Not interested: in excessive bureaucracy, micromanagement, or a hostile work environment, communication directly with end users in B2C, night shifts