today

Customer Success / Customer Service / Retention Manager

Kyiv · $1200 · 6 years of experience · Advanced/Fluent

Hi and thanks for your time considering my profile:) I am a professional with solid experience within multi-language environment in the IT industry, mainly in Customer Service, Sales, and Social Media. Proud Taras Shevchenko Kyiv National University graduate. I have strong communication and time management skills, pay close attention to detail, and perform multi-tasking effectively. Recognized for outstanding expertise and fluency in English, consistently working to perfect my skills and apply them in practice

English, Analysis and research, Customer service, Customer care, Account Management, Support, Communication Skills, Jira, CRM, salesforce, information security, Customer Retention

Here's what I would gladly bring to the table as a candidate: 1. An excellent communicator: in my role of customer service representative I’ve reached and maintained native-like fluency in English, and mastered the skill of communicating clearly and coherently; 2. My background/experience comprises a diverse mix of skills and expertise (maths, philology, IT tech support & customer service, product management, sales, content writing and even gambling); 3. I'm an effective facilitator (given my 5+ experience of working remotely as a part of geographically distributed team); 4. I'm passionate about technology: keen web surfer, whip-smart researcher and just a sharp cookie; 5. Quick learner eager to achieve greatness; 6. A guerrilla proofreader and a terrific editor with unmatched attention to detail; 7. A star performer when it comes to setting priorities, handling multiple projects and meeting deadlines; 8. A mature reliable person with strong sense of responsibility, common decency and positive can-do attitude; 9. An outgoing personality with a conflict-free, upbeat, caring and empathetic attitude to people.

I look forward to an opportunity to learn and set myself on a more challenging and fulfilling career path. I would be happy to get a job that closely matches my expectations: *Flexible working hours (with ability to work from home up to 30% of time); *Challenging tasks and competitive environment; *Professional feedback and mentoring; *Support with taxes and income reports; *Preferred office location: Podil, Pochayna, Obolon; *No night shifts


yesterday

Support Engineer

Kyiv, Kharkiv, Dnipro, Zaporizhzhya, vіddaleno · $500 · 2 years of experience · Upper Intermediate

- 24/7 monitoring and managing incidents on customer's cloud platforms; - Handling incoming tickets & alarms according to SLA; - Developing, bug-fixing internal portal code (front-end), which provide monitoring services; - Performing necessary actions or investigations according to customers requests; - Developing front-end interfaces, which cower functionality of internal monitoring portal;

English, Jira, Good communication skills, HTML, CSS, Confluence, Linux, JavaScript, Ability to learn quickly, Technical Support, Wordpress, Hosting, Jenkins, Customer Support

Preferably I'm looking for product company, where I could realize all my potential and bring some new ideas. But in the same time I'm ready to work for outsoursing projects. I would be happy to work with an experienced and motivated team, improving an interesting and innovative product and provide exelent support to customers.


yesterday

Технический писатель 

Kyiv · $700 · 3 years of experience · Advanced/Fluent

Tech Support, Tech writing, English, Wiki, Lua, JSON, C++, manual testing and general feedback. Extensive experience in annotation for machine learning purposes. I'm a registered and ready-to-go Public Enterpreneur with full experience of maintaining it document-wise :)

English, JSON, OpenStreetMap, Wiki, Lua

- Internal wiki documentation for UBRR online banking - Content managing for blizzgame.ru - Took part in several informal book translations - Successful lobbying of office-wide waste recycling - Detailed feedback on internal program tools (both UI and functionality)

- Writing documentation, localization - Quality assurance, bug reporting, feedback - Community management (I can do tech support but prefer not to focus on that). Can do repetitive work for a long time, but it's not my dream job except in very special occasions like OpenSteeetMap. Gamedev, IT and/or map-related industry is a plus.


yesterday

Team Lead

Kyiv · $900 · 5 years of experience · Upper Intermediate

CS Team Lead (sports betting) 06.2018 – 28.12.2019 BOSS. Gaming Solutions • 24/7 client support; • Managing team of support agents; • Mentoring newcomers; • Updating learning plan for Sports betting; • Conducting interviews. Technical writer 04.2017 – 01.2018 Coderline • Creation of specs due to requirements; • Updating technical documentation; • Keeping records of project documentation. Appraiser expert 02.2015 – 04.2017 Expertnaya LLC • Legal expert; • Business valuation; • Property valuation;

Support, customer support, CRM, Jira, Microsoft Office, Project Management, Troubleshooting, CSS


yesterday

QA junior

Kyiv, Lviv, Amsterdam, Berlin, USA, London, Kharkiv · $500 · 5 years of experience · Pre-Intermediate

Прошел курc по тестированию ПО.Хочу развиваться в этом направлении. В данный момент нахожусь на должности заместитель руководителя технической поддержки. Обязанности: Решение конфликтных вопросов среди сотрудников подразделения. Обучение и подготовка сотрудников подразделения. Решение организационных вопросов. Составление внутренней документации подразделения. Подбор сотрудников в подразделение. Налаживание коммуникации между отделами кампании. Мониторинг качества выполнения работы сотрудников подразделения. Навыки: Настройка сетевого оборудования, прокладка сети, работа с pfsense,ip телефонией, ip камерами(видео наблюдение),работа с базой 1С, Linux. Техническая поддержка пользователей.

QA Tester, Manual Testing, Functional testing, Jira, Regression Testing, Quality Assurance

Профессиональный рост. Сложные задачи. Адекватный менеджмент.


4 April

Financial manager/Analyst/CFO

Remote work, Ukraine · $1200 · 9 years of experience · Advanced/Fluent

I`m a financial professional with 8+ years of experience in accounting and finance. I bring strong knowledge of IFRS standards, preparing complete financial statements (balance sheets, P&L, cash flow statements etc.), analytical and management reports (budget, forecasting, AP&AR management etc.). I have experience in building accounting management from scratch, improving business processes and integrating accounting to the company activities. I’ve been working in IT, agriculture, manufacturing, distribution and development industries and performed audit for Big 4 companies. I have strong analytical skills, excellent knowledge of Microsoft Office/Google Suite, 1C/ERP and attention to the details.I tend to find creative solutions and compromises in challenging tasks.

Financial Planning and Strategy, Financial Reporting, Account Management, Financial and accounting management, Cash Flow Management, Budgeting/Forecasting, Financial Analysis and reporting, Financial Audit, Financial Management, Workflow Management, CRM, Operations Management, Business Operations, Payroll, Microsoft Office, English, Excel, Analytics, Audit, 1С:Enterprise

- Preparation of dozens Annual Financial reports (Balance, P&L, Cash Flow etc.); -Preparation of Budgets and analysis of deviation; -Building efficient management accounting in a couple of companies from scratch; -Automatization of business-processes and setting up procedures to avoid fraud; -Attraction and support of loans from large Ukrainian and foreign banks;

Looking for CFO/financial manager role - Professional and friendly team - Interesting tasks and projects - Possibility to work remotely


4 April

post sale customer service manager

Kyiv · $1500 · More than 10 years of experience · Beginner/Elementary

Побудова та управління сервісною мережею відомих ТМ ( пошук виконавців ( сервісних центрів), підписання договорів, контроль взаєморозрахунків, робота с контрагентами - компенсація не ремонтопридатного товару) Робота в рітейлі -очолювала відділи сервісу , була керівником проєкту розвитку програм додаткового сервісу. Пошук стабільної роботи в галузі сервісної підтримки, аудит існуючої системи , пропозиції та їх впровадження для підсилення ефективності роботи, побудова з нуля сервісної підтримки продукту від розробки сервісної політики, побудови сервісної мережі до роботи в штатному режимі.

Customer service

Розробка сервісної політики, розгортання сервісної мережі в найкоротші строки

Подобається робота над створення або запровадження нового проєкту або продукту, коли від мене вимагається застосування як всього накопиченого досвіду так і запровадження нових тенденцій та технологій. Коли робота виходить на штатний режим готова передати повністю робочий проєкт в інші руки та братися за нові, більш складні та амбіційні задачі


4 April

Системный Администратор

Kharkiv · $500 · 5 years of experience · Intermediate

Установка, настройка и конфигурирование различного ПО и операционных систем семейства Windows/Ubuntu; администрирование учётных записей; настройка и поддержка ЛВС; прокладка кабелей, диагностика и ремонт ПК и сетевого оборудования; настройка IP телефонов, консультация пользователей.

Windows, TCP/IP, DNS, DHCP, voip/asterisk, Network Administration, Корпоративные антивирусные решения, установка систем видеонаблюдения, Ремонт/апгрейд ПК, Networking, монтаж

Хочу развивать и совершенствовать свои навыки системного администратора и веб дизайнера, ну и английский не помешало бы подтянуть.


3 April

Technical Support

Lviv · $750 · 3 years of experience · Upper Intermediate

At the beginning of my career I started as customer support: receive customer calls and emails and solve their problems with CRM or set up their user as they prefer. Then to my duties added: Accounts management, Statistics, VoIP technology The next step was: Manage the integration process with CRM and API providers like PSP, VoIP, affiliate companies During last year I am Head of Support: teach new personal, control and help them work, find new cheaper and better solutions for some CRM options. I hope, find work where I can grow with the company, where workers respect each other.

Support, customer support, Communication Skills, Team management, CRM, VoIP, Ability to learn quickly, Project Management, Account Management

From zero set up CRM for a big company. Support for 10 companies at the same time. Optimized reporting process. Helped grow up technical skills in new employees.

I want to learn new things and develop professionally. Preferably desire to face interesting tasks and challenges.


2 April

Sales Manager

Kiev · $1800 · 6 years of experience · Advanced/Fluent

B22 Work experience Project Management Sales Cycle Customer Support and compliance It Sales Platform sales and design International Business Dev and Business Relations Customer Retention

The Sales , Business development , International, sales , the Sales Management , business development, It sales , the Sales Development, customer support, English

Best sales Agent of the year, accompanied by meeting our yearly sales targets and goals.

Looking for a success driven company that will help me give my best with my relevant experience. Looking for a hardworking team, enthusiastic and goal oriented to reach our most common goals. Teamwork, understating and client oriented values.


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