today

Local IT Specialist

Kyiv · $1500 · 5 years of experience · Upper Intermediate

Work at an International Enterprise with over 800 employees with over 1600 workstations based on Microsoft solutions. Skills: • Long-term experience in maintenance and diagnostics • Designing and assembling the workstations • Good troubleshooting skills • IT Asset Management Personal Qualities: • Can analyze and think logically. • Fast learner • Excellent Soft-skills • Honest and responsible. Language skills: English – upper-intermediate French – intermediate

Support, Service Desk, Local IT, IT Service Management, Microsoft SCCM, Active Directory, Account Management, Asset management, Soft Skills

Decrease of IT-related Incidents from employees. Increase the overall performance & stability inside the company. Rescue of some important public events.

Good working conditions. Fair compensation.


today

Специалист технической поддержки, Помощник системного администратора

Kharkiv · $500 · More than 10 years of experience · Beginner/Elementary

- установка, настройка, оптимизация системного программного обеспечения на предприятии; - установка, настройка и обслуживание систем клиент-банк; - осуществление подключения, тестирования, профилактических работ, ремонта, модернизации средств вычислительной техники. - техническое обслуживание ПК, сети; - блочный ремонт ПК и офисной техники; - прокладка локальных сетей; - обеспечение стабильной работы ПК и оргтехники на предприятии.


today

Техническая поддержка

Kharkiv · $1200 · 6 years of experience · Pre-Intermediate

1st, 2nd und 3rd Level Support Manager MS Office (Word, Excel) Paint FTP-Client Open VPN Foxit Reader Ticket- und Support management systems(Jira) Technical problem descriptions (admission / takeover), administration tasks (test case, problem verification. Customer contact and call center (telephone, mail) Solr (database / archives) Administration / Monitoring Web Application Monitoring Imports and Export Files Apache Jackrabbit Administration Openid Administrator user Management (ORG UNITS, STRUCTURE) Administration XML file Management Monitoring Graylog / Sendgrid / Mailgun ActiveMQ ServiceMix Solr XML file management Monitoring (import and export files) , reimport Solr (index query) Openid-administrator/ user management (ORG UNITS, Structure) administration Apache Jackrabbit Administration Zabbix Technical problem descriptions (record/accept) Administration of tasks

customer support, Support, Customer service, Jira, Microsoft Office, Russian Language, German Language, English Language Pre-Intermediate , Ability to learn quickly

Sendgrid Mailgun ActiveMQ ServiceMix Solr Customer contact (telephone/E-mail) XML file management Monitoring (import and export files) , reimport Solr (index query) Openid-administrator/ user management (ORG UNITS, Structure) administration Apache Jackrabbit Administration Zabbix Technical problem descriptions (record/accept) Administration of tasks

углубление более в техническое направление, желание изучить языки программирования( Java, Javascript). Применение знание немецкого языкаю


today

QA engineer

Remote work, Ukraine · $1800 · 4 years of experience · Upper Intermediate

Adobe - QA engineeer 1 year Magento - QA engineer 2 year Integrity Vision - QA engineer 2 year ITG - Business analyst 1 year

Docker, Selenium, PHP, Java, Magento 2, Linux, JMeter, Git

Strong Technical skills (linux, docker, git) Highly skilled Docker specialist ISTQB advanced certified Test-analyst Professional scrum master certification Knowledge sharing (articles writing, conference participating)

Only remote, preferably less than 40 hours per week (ideally 20-30 with ability to work on weekends).


today

L2-L3 Customer Support Manager 

Remote work, Ukraine · $1000 · 10 years of experience · Advanced/Fluent

Extensive working experience in web projects Able to build support from scratch Familiar with all the major CMS, good knowledge of WordPress Basic HTML/CSS 10+ years of experience with client management and support Literate writing and speaking I do enjoy working a lot, so I'm okay with overtimes :)

Consulting, Teamwork, Ведение переговоров, Онлайн поддержка, Asana, CMS, English, HelpScout, Kayako, Wordpress, Грамотность, Adobe Illustrator, Adobe Photoshop, Jira, CSS, HTML, SQL, Oracle

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms. Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.

I usually work remotely, but I'm okay with relocations and interesting office-based projects, so feel free to contact me if you think we are compatible :)


yesterday

Account manager/Customer Success Manager/Client Manager/Team Lead

Kyiv · $1700 · 5 years of experience · Intermediate

Hi there and thanks for stopping by. I specialize in customer experience management. For more than 5 years I have been working with different clients: I care about them, train their product, implement KPI, cultivate brand loyalty and commitment in them. I recruit and train employees, control the quality of work of the support department, and set the vector of communication with clients. I form “tone of voice” and build a strong connection between the product and the customers. Together with clients, I take care of the product: I actively participate in its development, I manage the third-party projects within the product, if necessary. Customers Planning and executing lead generation strategy, negotiating proposals, drafting and negotiating NDAs and service contracts. Being responsible for customer success, maintaining friendly and long-lasting relations with customers. Smoothing corners between customers and the team. Relationships Being the first person to go in any conflict situation with a client. Building and maintaining healthy and positive relations within the sales and marketing teams. Negotiating conditions and controlling partners relations.

customer support, Customer service, helpdesk, Support, Project Management, Jira, Team management, Communication Skills, Asana , User Experience, Trello

- Built several customer success teams from scratch. - Increased index NPS from 44% to 75%. - Increased index CES from 6.6 to 9.5 out of 10. - Implemented systems and standards of service quality.

Looking for a kick-ass product team with a meaningful idea behind such business. To put it simply, you must love your product/service just as much as your users do. Thanks and have an awesome day!


yesterday

Junior QA

Krasnodar, St. Petersburg · $500 · 2 years of experience · Beginner/Elementary

Гемблинг проект. тестирование игр с нуля на unity под windows и android

Regression Testing, HTML, CSS, QA, Android, Windows, Web Testing, Confluence, Frontend testing, game testing

Gambling


yesterday

Finance specialist

Kyiv · $1000 · 10 years of experience · Intermediate

03.2019 - present– IT company 07.2009-12.2018 – business aviation company 1. Company finance maintenance: • accounting of funds; • maintaining a payment calendar; • effecting payments through the client-bank system; • record keeping and accounts management of non-resident companies, communication with foreign banks; • payroll calculation and salary distribution; • checking financial reports of reportable persons; • participation in preparing CashFlow, PnL 2. Working with suppliers and customers of the company: • interaction with contra-party: conclusion of services contracts, control of documentary registration of the provided services; • issuing and sending invoices to clients; • control of bill receivables and payables; • controlling the cost-clearing balance with customers and suppliers. 3. Working in the programs: management accounting in 1C:ERP 8.2; Zoho.

Finance, Financial Reporting, Financial Accounting


yesterday

Lead Generator

Remote work, Russia · $800 · 4 years of experience · Upper Intermediate

Большой опыт генерации лидов, работала на Upwork, Behance, Dribbble, Freelancer, PPH, LinkedIn. В обязанности входили поиск релевантных постов, переписка с потенциальными клиентами до момента созвона.

Sales, Communication Skills, English, Lead generation, Business development, It sales, International sales, Account Management, Business Development Manager

Выполнение и перевыполнение плана по продажам (ответам клиентов), технический бэкграунд :)

Я рассматриваю только удаленный формат работы, с возможностью релокации если будет необходимо.


14 December

Customer Support Wizard

Kyiv · $1300 · 4 years of experience · Advanced/Fluent

Affiliate Support Manager - Delivered an excellent customer experience, helping users with the onboarding process. - Conducts problem solving and troubleshooting (technologies stack: html/css, rest api) - Provides technical help to colleagues if required, participating in the internal knowledge base’s amplification and its maintaining - Achieved personal KPI, consistently exceeding key performance indicators. Community Manager - Creating of community posts and announcements through various social media channels and the Steam store. - Helping players to troubleshoot and fix various issues related to the game client acting on the edge of communications with the community. Forming bug-reports and delivering them to the dev team Customer Service Manager Supervisor - Took inbound customer support tickets, dealt with questions efficiently and effectively, turned objections into sales opportunities. - Assisted in training and hiring of customer service staff - Implemented customer support tools, KPIs, SLAs policies company-wide - Worked to ensure all individual and team targets were met - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. Customer Support Engineer - Answered customer inquiries, solved problems, and delivered new product information to customers and clients - Communicated to the development team regarding support cases - Handled a high volume workload within a start-up environment. Resolved an average of 200-300 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

English, HTML, CSS, zendesk, MacOS, Scrum, Agile, Customer Support Management, Adaptability, Customer care, Confluence, Networking, Teamwork, customer success, Russian, Customer service, Support, Jira, Account Management, Project Management, Customer Service Management, Team management, helpdesk, Fluent English, Customer Support Expertise, Ability to learn quickly, CRM, Microsoft Office, Windows, Support on email, Knowledge Management, JavaScript, Customer Training and Support, Email support specialist, Live chat support, Sales, Troubleshooting, compliance, Technical Support, MySQL, software support, Soft Skills, ITIL/ITSM, Ability to use positive language, Business development, HelpScout, Intercom, voice of the customers, Quality Assurance

During my career I’ve held various customer-facing roles, working with product IT-companies from all around the globe. Achieving personal and team KPI’s, building voice of customers programs, solving conflicts, converting customers questions into sales opportunities, implementing customer support tools company-wide along with improving customer support procedures and processes, training and hiring customer support staff, and, not to say, delivering a top-quality customer service –– that is my area of expertise Subject Matter Expert: affiliate marketing travel industry, housing rentals, activity monitoring services, gamedev Support channels: social media, chat support, email support

Job expectations: Flexible working hours Ability to working remotely occasionally Competitive salary with the prospectives of its growth and the transparent procedure of performance review Product companies and affiliate networks are preferred Stop list: Call-Centers Gambling


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