Candidates 1592
$2500 / mo
≈ $30000 / year net
Voice, KPI, Billing and IMS engineer (HP server )
Azerbaijan · 6 years of experience · Upper-Intermediate ·Published today
Azerbaijan · 6 years of experience · Upper-Intermediate ·Published today
• Good knowledge of IMS Signaling and Network Architecture
• Good knowledge of Call Flows and Signaling
• Knowledge of NFV (Nokia (fALU))
• More than 6 years of experience in dimensioning, planning, and maintaining different Core products
-MNP/ Soft-switches / P&MGW/ SGW / Billing System (CDRs)
• Experience in working with multi-national and international vendors and operators
• Experience in vendor management for delivery and integration
• Experience in resolving operator challenges to assure network quality
• Interested in troubleshooting fully technical trouble tickets.
$1500 / mo
≈ $18000 / year net
Customer Success Manager
Ukraine · 4 years of experience · Upper-Intermediate ·Published today
Ukraine · 4 years of experience · Upper-Intermediate ·Published today
I am a sincere and open to new acquaintances person with well-developed communication skills. I like to work with complex tasks that require clear planning, complete immersion in the process.
Customer Success Manager (full-time)
Epom
04/2023 - Present
-Facilitate Business growth of existing accounts and projects within the account
-Detect customers’ business needs/goals/objectives and help to realize
-Manage technical, billing, and functional requests and resolve customer issues promptly
-Help process billing requests
-Develop healthy relationships with current partners
-Onboard new partners from start to finish
-Provide product and service information to customers
-Coordinate with other teams to ensure timely resolution of customer issues
General Customer Experience Manager
UpPeople (mentorship)
02/2023 - Present
-Create roadmap and customer interaction processes
-Structure data in a CRM
-Work with customer feedback
Customer Success/ Support Manager (full-time)
Skyworker
02/2022 - 02/ 2023
-Customer care and support
-Provide fast feedback about the software issues
-Work cross-functionally with product
-Cooperate with colleagues from other departments and escalate complex issues
Customer Success Manager (full-time)
YouScan
09/2021 - 02/2022
-Provide professional support, help customers set up their accounts and solve their problems
-Renewing subscriptions for long periods
-Work with customer feedback with another departments
-Provide training for clients
Account Manager
Turnitin
03/2020 - 09/2021
-Build and maintain strong, long-lasting client relationships
-Preparing agreements and any documents, related to cooperation with partners
-Track and support financial workflow
-Eliminating all the reasons that might make customers leave
-Provide training courses for clients and students
-Work with the technical and marketing teams
Negotiated a lot of contracts with new clients and continued cooperation with old partners. Also I solved problems with difficult clients.
I held many online and offline training webinars for different audiences and for different requests.
Create roadmap and customer interaction processes
I'm looking for a part-time job.
I want to move forward in a company with goals and be part of a friendly team. I want to clearly understand my tasks and take responsibility.
$2200 / mo
≈ $26400 / year net
Billing Support Specialist / Anti-fraud manager
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails.
• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues.
• Initiate escalation of issues to the technical or financial team and payment providers as required.
• Improve existing billing support processes and make suggestions for their optimisation to ensure the efficiency of the department.
• Maintain the flow of transaction & incident records.
• Processing bulk transaction requests for in house partners and other providers in set deadlines.
• Analyse transaction lifetime, logs if required, investigating suspicious patterns (anti-fraud), processing and escalation.
• Collaborating with external providers, verifying related bank accounts, and approving transactions through the P2P panel.
• Working with all types of payments, processing them depends on given and checked data from related sources.
• Working with a variety of merchants, comprehending and adhering to their specific demands, and providing timely and high-quality replies.
• Deal with and process large amount of data via Excel, Zendesk and other working tools.
• Checking bank accounts and bank statements, process chargebacks.
• Searching and processing related ID for transaction based on its receipt and clinet data.
English Customer Support Agent
• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
• Natural communicating through Email, Online Chats
• Initial checking of client accounts and reporting of fraud, system abuse and money laundering.
• Systems monitoring and technical issues troubleshooting, reporting & escalations
• Coordinating problem resolution with financial, documentation, technical and other teams.
• Initial verification and submitting customer's documentation for further verification in accordance with KYC/CDD/EDD regulations and requests of the relevant teams.
• Handling and escalation of GDPR requests such as access rights/ change of details/ right of erasure and right to data portability.
• Increasing service efficiency through departmental KPIs to clients.
• Good knowledge, direction and adherence to organizational protocols and regulations for various licenses.
Quick improving KPI to top of the team
Fast learning
Attention to detail
Team KPIs improved by my initiative
$2000 / mo
≈ $24000 / year net
Senior Support Specialist
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Head of Customer support
- Team management: lead a team of 3 support representatives,
providing guidance, training, and mentorship to enhance
individual and team performance.
- Performance evaluation: Conduct regular performance
evaluations, identifying areas for improvement, and providing
constructive feedback to team members.
- Operations management: Manage the day-to-day operations
of the customer support department, including assigning tasks, monitoring work quality, and ensuring timely resolution of customers' issues.
- Handling technical support tasks: provide answers to technical and product questions, as well as solving technical issues, recreating bugs and filling tickets for developers' team.
- Cross-Functional Collaboration: Collaborate cross-functionally with other departments, such as product development and technical development, to address customer needs and provide insights for product improvement.
2018 - 2021
- Multi-channel support delivery: Provided prompt and efficient
support to software users via multiple channels, including
phone, email, and live chat.
- Comprehensive inquiry handling: Addressed a wide range of
inquiries, including product, technical, payments, and sales-
related questions, ensuring thorough support for users.
- Financial operations: analyzed risk payments, worked with
payment systems, conducted refunds, disputed chargebacks.
- Documentation management: create comprehensive technical
documentation, tutorials, FAQs, API documentation.
- Product demo performing: conduct demo calls with new users
to familiarize them with software features and functionalities.
Skilled in SQL, Postman, Jira/Confluence, Intercom
Growth: I look for opportunities for personal and professional growth within the company.
Receiving feedback: I value open feedback from my superiors and colleagues to understand my strengths and areas for improvement.
Learning new things: I want to expand my knowledge and expertise.
Clear understanding of company needs: I want to be informed about the company's objectives, mission, and long-term vision.
$1500 / mo
≈ $18000 / year net
Customer support representative German/English
Ukraine · 4 years of experience · Upper-Intermediate ·Published today
Ukraine · 4 years of experience · Upper-Intermediate ·Published today
English B2- C1
MS Office — Basic skills
$2000 / mo
≈ $24000 / year net
Sales Operations Manager / Operations Manager
Ukraine · 6 years of experience · Upper-Intermediate ·Published today
Ukraine · 6 years of experience · Upper-Intermediate ·Published today
As Sales/Account Manager at CMS2CMS:
- Working with warm customers;
- Providing customer support via e-mails, live chats and calls;
- Setting tasks based on customers requests to tech and development teams;
- Ensuring timely and successful delivery of tech solutions according to customer needs;
- Clients servicing.
As Product Head at AIESEC in Ukraine:
- Long-term product development;
- Creating and implementing products strategies;
- Product education, consulting and coaching 4 local chapters;
- Customer experience and satisfaction;
- 120% of Plan Fulfillment and 115% growth relative to the previous year.
As a Sales Development Representative at Belkins:
- Handling 3-8 projects in Marketing, Computer Software, Staffing industries;
- Studying clients value propositions for a successful email and LinkedIn outbound outreach;
- Developing personalized B2B messages for an outbound outreach;
- Average Plan achievement for the outbound outreach - 70%;
- Scheduling and managing semi-automated, semi-manual email send-outs;
- Handling responses: work with objections, schedule appointments, follow-ups;
- Crafting weekly & monthly reports.
As Sales Operations Coordinator at Intellias:
- Developed and implemented 15+ processes and data quality standards, instructions to enhance the reliability of revenue-related data;
- Participated in analysis and developing 2 new sales processes for sales organization;
- Manage corporate CRM system and 5 other revenue-related tools: implement modifications according to business needs; create/change fields, workflows and controls; upgrade UI configurations; manage licenses and subscriptions for the revenue-related tools; forecast demand and initiate purchases and payments;
- Collaborate closely with Revenue Operations, Analytics, Sales, Finance, Delivery and Service teams to ensure alignment, effective cross-functional communications and to implement process enhancement and best practices;
- Collaborate with IT and other relevant stakeholders to ensure seamless integration and optimal functionality of revenue tools;
- Onboarded and trained 25+ new business users with revenue-related tools;
- Created and updated 30+ documents on Confluence according to the business requests;
- Coordinated team of 2 Sales Operations Specialists.
$1500 / mo
≈ $18000 / year net
Technical Support Specialist
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published today
Gaembla | 06/2023 - 10/2023
Provided exceptional customer service through live chat and tickets. Resolved inquiries, addressed concerns and collaborated with teams to enhance support processes, ensuring a positive customer experience. Developed strong multitasking and communication skills in a dynamic casino environment.
Middle Technical Support Specialist
airSlate | 04/2022-04/2023, Lviv
Providing extensive assistance in product related issues.
Customer Care Engineer
GlobalLogic | 10/2021 - 12/2021, Lviv
Worked on Kaltura project.
Middle Support Agent, Sub-Team Lead
Clario Tech | 06/2020 - 09/2021, Lviv
Providing telephone and online customer support for
50,000+ customer accounts across the world.
Delivering an excellent customer experience, helping
customers choose the right product and/or service for
their requirements
Conducting problem solving and troubleshooting
Providing technical help to colleagues if required
Achieving personal and store KPIs , consistently
exceeding key performance indicators, and individual
and score targets
QA Engineer
Unicorn Systems | 06/2016 - 08/2018, Prague
Writing test cases (test scenarios);
Identifying, recording, documenting bugs;
Tracking bugs;
Re-test of repaired defects;
Tracking the errors in the life cycle;
Functional testing;
Discussion of fixes with developers;
Provided extensive support in resolving product-related issues, demonstrating a deep understanding of technical aspects and enhancing overall customer experience.
$1800 / mo
≈ $21600 / year net
NOC/Technical Support Engineer
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published today
• Глибоке розуміння продуктів та сервісів компанії, а також уміння ефективно спілкуватися та спілкуватися з різними клієнтами(B2B, B2C).
• Вміння працювати в команді та швидко адаптуватися до змін у робочих процесах та технологіях.
• Відмінні комунікативні та міжособистісні навички, включаючи вміння слухати та ефективно вирішувати конфлікти.
• Вміння документувати процеси та проводити аналіз даних для оптимізації робочих процесів.
• Прагнення до професійного розвитку та вдосконалення своїх навичок та знань у галузі технічної підтримки.
• Реєстрація та участь у вирішенні інцидентів, що виникають при роботі ІТ- систем та обладнання.
• Введення та дотримання SLA згідно стандартів компанії.
• Здійснення технічної підтримки по внутрішнім та зовнішнім продуктам компанії.
• Цілодобовий моніторинг систем, архітектури та доступності сервісів.
• Швидке знаходження причин проблем і шляхів їх вирішення.
$1800 / mo
≈ $21600 / year net
Customer support team lead
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
August 2016 – April 2017: Sales Manager
Duties included:
-promoting the organization and products among foreign clients;
-providing clients with consultancy services, telephone calls;
-meeting planned sales goals;
-planning and implementing sales strategies;
-providing daily report of field sales success.
February 2018 – May 2020: Customer service manager
Duties included:
-communicating courteously with customers via online chat;
-providing clients with consultancy services;
-providing help and advice to customers regarding our services;
-investigating and solving customers' problems, which may be complex or long-standing.
May 2020 - now: Customer support team lead
Duties included:
-effectively manage a team of support members;
-take part in onboarding of new team members;
-employee training;
-monitor and optimize team members' performance;
-participate in projects to improve our products and optimize our clients' experience;
-monitor users' issues in all environments to solve their problems.
$750 / mo
≈ $9000 / year net
Support Engeneer L2/L3
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today
I have experience in the Big Data project. (Telecom operator). Also experience with logs and a list of reasons and problems for the services. Experience as (SPOC), work together with Help Center and Monitoring Tier L1.AWS.Payment s-m,work closely with transactions.Have experince with 3D printing polymers.
Маю досвід з моніторінгу AWS and Azure.
Неформальная обстановка.Интересные проекты с применением навыком и возможностью изучению и практики новых навыков.(Update skills).