Kyiv · $1000 · 2 years of experience · Intermediate
2017-2019 Gemius S. A. (Poland), Web Software Quality Assurance Engineer • Cross-browser web testing (Firefox, Opera, Chrome). • Browser Developer Tools. • Created HTML banner selectors for the International Advertisement Platform. • Prioritized QA effort with statistical information. • Advertisement logic tuning with the means of internal Domain Specific Language. • Daily international collaboration on English with leads and team members. 2016-2017 IK NET TOV (Ukraine), Electrical Engineer. • Performed calculation of local electrical networks. • Documented electrical network in Autodesk AutoCAD. • Managed Government Authorities relations
Manual Testing, Jira, Web Testing, HTML, CSS, VPN, Windows
Technical Skills: • Issue tracking systems: Jira v6 for bug reporting and business collaboration • Internet technology experience: HTML, CSS • Operating Systems: Windows 7, 8.1, 10 • Networking: TCP/IP, Ethernet, Internet • Image Processing Software: Photoshop CS 5.1 • CAD: Autodesk AutoCAD 14 • Office Suite: MS Office 2019 Education: National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” • Specialist in Electric Systems and Network, 2010 - 2016 National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” • B.A. in Economics of Enterprise, 2015 - 2017
Software Quality Assurance Engineer
Kyiv · $1000 · 2.5 years of experience · Pre-Intermediate
Support 2 линия: - обработка обращений сотрудников в Jira - анализ логов web-сервисов, windows wcf-служб - написание скриптов выборок из БД - конфигурирование web-сервисов, windows wcf-служб - разбор/анализ исходного кода .NET - обнаружение, регистрация багов системы, помощь кроссфункциональной команде в их устранении - взаимодействие с представителями бизнес-подразделений
C#, .NET, WCF, MS SQL Server
Remote work, Ukraine · $800 · 2 years of experience · Intermediate
December 2017 – April 2019 – Aviacontact (kiwi.com). Avia agent. Duties: - Working with Podio, Pure Extension, Balkan, Nest, Excel , Word programs. - receipt of applications on mail - processing refund requests with high quality and fast tempo - calculate refunds amount - call to air companies and discuss reasons of tickets refund - processing of refunds through the airline company by phone - refund customer by mail - work on the result - had experience in customer support department May 2019 – Aviacontact (omio.com) . Fraud specialist. Duties: - Proactively identify and monitor fraud patterns - Optimizing dispute management strategy - Investigate high-risk transactions with correct follow-up and documentation and make quick decisions - Gather and analyze appropriate transaction data from internal tools, as well as industry standard fraud detection tools - Contact with credit card companies, issuing institutes to verify charge activity - Provide statistics and insight into current trends regarding the fraudulent activities within operational teams
Support, customer support, Customer service, helpdesk, Customer care, English, Good communication skills, Ability to learn quickly, zendesk, Jira
Одна из первых в компании Omio (Украина - Германия) начала работать в новом проекте fraud specialist и успешно!
Активный , позитивный коллектив, высоко оцениваемая зарплата, увлекательная работа и карьерный рост!
Dnipro · $600 · 6 years of experience · Pre-Intermediate
Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники
Интересные задачи, адекватный менеджмент, дружный коллектив.
Kyiv · $3200 · 6 years of experience · Advanced/Fluent
More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.
zendesk, Redmine, Scrum, HTML
Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 50 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;
Профессиональный рост. Белая зарплата. Адекватный менеджмент.
Kyiv · $1000 · 9 years of experience · Advanced/Fluent
1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.
customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface
I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.
Kyiv · $3000 · More than 10 years of experience · Advanced/Fluent
Professional experience within the IT industry for 10 years. Full support of the changing business needs of the international businesses over the past five years. Being an essential element of the team that worked to transform and rebuild the corporate and business support structure. Direct leadership in areas such as corporate law, licensing, IP ownership, and commercial contracts, as well as labor and immigration law and Ukraine based compliance matters are the main areas where I have excelled throughout my employment. Over the past 2 years has accepted more responsibilities and took a role as a leader within the organization and especially the Ukrainian office of HHS Technology Group taking full ownership over the Ukrainian entity operations. Ability to manage a variety of tasks, people and projects simultaneously is among my strongest professional characteristics. Looking to join the international organization with the footprint in Ukraine to manage the variaty of issues while leading the organization to its goals.
Account Management, Team management, Management, Communication, English, Business development, Microsoft Office, Financial Reporting, Corporate Law, IP Law, Intellectual Property, copyright, emloyment law, labour law, Compliance, Business Operations, Business Processes, Business planning and strategy development, tax law, Trademarks, Patents, litigation, outsourcing, venture capital, licensing, legal, legal writing, legal advice, mergers and aquisitions, privacy law, business security, contract drafting, contract negotiation, Master agreements, agreements, corporate business support
Kyiv · $1000 · More than 10 years of experience · Pre-Intermediate
Досвід побудови дата центрів,та їх наповнення обладнанням, супровід IT інфраструткри більше ніж на 1000 ПК. Взаємодія з постачаьниками,підрядниками. Планування та аналіз бюджетів IT. Проведення тендерів. Великий досвід управління IT підроздліми. Досвід подалання кризових подій.
Support, Ability to learn quickly, Microsoft Office, Jira, Windows, Service Desk, helpdesk, Good communication skills, Strategy Management, Customer Service Management, Project Management, Account Management, problem management
Формування високоефективної команди IT support. З нуля побудований дата центр. Фізична перелокація "ядра мережі" без простоїв. Вибір рішення, впровадження та супровід біллінгового друку.
Цікавлять проєкти де можливий подальший розвиток и здобуття нових знінь та нивиків. Бажано працювати в команді однодумців.
Zaporizhzhya, Dnipro · $1200 · 3 years of experience · Beginner/Elementary
Повна підтримка офісної інфраструктури.
Support, Networking, helpdesk, Account Management, Microsoft Office, Windows, Email support specialist
Kyiv · $1500 · 4 years of experience · Advanced/Fluent
Affiliate Support Manager (CPA-network, b2b support) - Delivered an excellent customer experience, helping users with the onboarding process. - Conducts problem solving and troubleshooting (technologies stack: html/css, rest api) - Provides technical help to colleagues if required, participating in the internal knowledge base’s amplification and its maintaining - Achieves personal and team KPIs, consistently exceeding key performance indicators. Community Manager (Gamedev, software support - temporary work) - Creating community posts and announces through various social media channels and the Steam store. - Helping players to troubleshoot and fix various issues related to the game client acting on the edge of communications with the community. Forming bug-reports and delivering them to the dev team Customer Service Manager Supervisor and Customer Support Chief (Housing rentals service, b2c support) - Took inbound tech support tickets, dealt with questions efficiently and effectively, turned objections into sales opportunities. - Assisted in training of customer service staff - Implemented customer support tools, KPIs, SLAs policies company-wide - Worked to ensure all individual and team targets were met - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. Customer Support Engineer (Tier I - Tier II, SaaS, activity monitoring software, b2b support) - Assisted with customer service calls on accounts, answer customer inquiries, solve problems, and delivered new product information to customers and clients - Communicated to the development team regarding support cases - Handled a high volume workload within a start-up environment. Resolved an average of 200-300 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
Summary: Support channels: email, chat Audience segments: b2b / b2c Support areas: software, IT support, web-projects and services Projects: affiliate marketing, travel industry, game dev, housing rentals, activity monitoring software
Job expectations: - Flexible working hours - Ability to work remotely occasionally - Competitive salary and transparent salary review processes Stop list: IT support Gambling